Mercure Melbourne Caroline Springs

4.5 star property
Lakefront hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Melbourne Caroline Springs

Meeting facility
Minibar, in-room safe, desk, iron/ironing board
Studio, 1 King Bed (Panoramic) | Minibar, in-room safe, desk, iron/ironing board
Business center
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
10-20 Lake Street, Caroline Springs, VIC, 3023
  • Place, Watergardens Town Centre
    ‪6 min drive‬
  • Place, Flemington Racecourse
    ‪20 min drive‬
  • Place, Marvel Stadium
    ‪25 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

Standard Room, 1 King Bed, Balcony

7.8 out of 10
Good
(18 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed, Balcony

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

Privilege Corner Suite King Bed Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed (Panoramic)

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Melbourne

Located in Caroline Springs, Mercure Melbourne Caroline Springs is within a few miles (5 km) of sights such as Ravenhall Nature Conservation Reserve and Clarke Road Streamside Reserve. This 98-room, 4.5-star hotel has conveniences like an indoor pool, free self parking, and a gym.

What's nearby

  • Watergardens Town Centre - 6 min drive - 3.1 miles
  • Flemington Racecourse - 20 min drive - 11.3 miles
  • Marvel Stadium - 25 min drive - 14.8 miles
  • Crown Casino - 26 min drive - 20.0 miles
  • Melbourne Central - 27 min drive - 15.5 miles

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪New Watervale Fish & Chips - ‬15 min walk
  • ‪Chingu Korean BBQ - ‬1 min walk
  • ‪Galata Restaurant - ‬10 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Schnitz - ‬5 min walk

About this property

Mercure Melbourne Caroline Springs

Lakefront hotel with a fitness center and a 24-hour front desk
At Mercure Melbourne Caroline Springs, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a hot tub, meeting rooms, and a conference center.
Guests can expect WiFi, wired internet, and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and minibars are also available. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AUD 44.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
  • Fee for in-room wireless internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Prepaid credit cards are not accepted for any bookings.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

Are free cancellation options available at Mercure Melbourne Caroline Springs?

Mercure Melbourne Caroline Springs offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Melbourne Caroline Springs?

As of Nov 4, 2025, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on Nov 14, 2025 start from $124.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Mercure Melbourne Caroline Springs?

This hotel is situated in Caroline Springs, close to Watergardens Town Centre, Cairnlea Lakes, and Overnewton Castle. You'll also find Ravenhall Nature Conservation Reserve and Clarke Road Streamside Reserve within a short drive.

Is there parking available at Mercure Melbourne Caroline Springs?

Yes, covered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Mercure Melbourne Caroline Springs feature a casino at the property?

No, Mercure Melbourne Caroline Springs doesn't have a casino.

Will I find an indoor pool at Mercure Melbourne Caroline Springs?

Yes, this hotel has an indoor pool along with a hot tub.

What amenities will couples enjoy at Mercure Melbourne Caroline Springs?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, a bar, and a restaurant.

Does Mercure Melbourne Caroline Springs have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Mercure Melbourne Caroline Springs have a restaurant that serves breakfast?

Yes, Mercure Melbourne Caroline Springs serves a cooked-to-order breakfast for a surcharge each morning at Westwaters Bistro.

Will Mercure Melbourne Caroline Springs allow pets to stay free of charge?

No, pets aren't allowed at Mercure Melbourne Caroline Springs though service animals are welcome.

Are there connecting rooms at Mercure Melbourne Caroline Springs?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Mercure Melbourne Caroline Springs?

The closest major airport to Mercure Melbourne Caroline Springs is Melbourne Airport (MEL), which is 15.7 mi away (24 minutes by car). Another top airport is Melbourne, VIC (MEB-Essendon), which is located 12.9 mi away (23-minute drive).

Are there rooms with balconies at Mercure Melbourne Caroline Springs?

Yes, every guestroom at Mercure Melbourne Caroline Springs comes with a balcony.

Reviews

Mercure Melbourne Caroline Springs Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 440 out of 748 reviews
Rating 8 - Good. 220 out of 748 reviews
Rating 6 - Okay. 48 out of 748 reviews
Rating 4 - Poor. 20 out of 748 reviews
Rating 2 - Terrible. 20 out of 748 reviews

Reviews

6/10 Okay

Harinder

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area. A significantly higher bond was required (four times the typical amount), which was unexpected. A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time. Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.
Stayed 1 night in Jul 2025

4/10 Poor

Hyunkyu

Stayed 1 night in Jul 2025

10/10 Excellent

Casey

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jun 2025

8/10 Good

Emma

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.
Stayed 3 nights in Jul 2025

8/10 Good

Cam

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and spacious room. Plenty of free undercover parking. Conveniently located across from numerous shops (groceries, food, health, general goods). Would definitely stay again as a base for the western suburbs.
Stayed 2 nights in Jun 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok expected more
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort

Average Hotel but brilliant location

After staying in many overseas hotels this brand could still learn a lot around customer service. The hotel is looking very tired. The rooms & customer service are more like motel standard rather than hotel standard. Therefore the price of the rooms are not valid. On a positive note, the linen and pillows are very good, the secure carpark is good, and the location is perfect. I feel it is the location that affords them so much business, and they have taken this for granted to the point where customer service and tired looking rooms are of no concern to upgrade and customer volume is taken for granted despite average to poor customer experience. A shame. I would prefer not to stay here ever again..but the location is near perfect.
Stayed 3 nights in Apr 2025

8/10 Good

cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Convenient
Stayed 3 nights in Apr 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like some discounts for room
Stayed 1 night in Apr 2025

8/10 Good

Satinder

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room need renovation
Stayed 1 night in Mar 2025

8/10 Good

Sabrina

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

J R

Stayed 2 nights in Mar 2025

10/10 Excellent

Bernard

Stayed 1 night in Mar 2025

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Stayed 2 nights in Mar 2025

6/10 Okay

David, Scarborough

Traveled with partner
Liked: Amenities, property conditions & facilities
We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.
Stayed 4 nights in Feb 2025

8/10 Good

Jordan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Tanya

Traveled with partner
Liked: Property conditions & facilities
Great room with view and great customer service
Stayed 1 night in Feb 2025

6/10 Okay

Bradley

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was ok, however the tv and ability to access channels was poor. Tv way too small for room
Stayed 1 night in Jan 2025

10/10 Excellent

Grant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms. Good service and easy parking
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip in the suburbs

What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Great location. Large room. Shops near by and plenty of options for meals.
Stayed 3 nights in Dec 2024