Leah, our host was very accommodating and communicative! There was a warm welcome before we even opened the door!The entire cabin was clean and ready for us! The beds were comfy, and although we didn’t use the hot tub or outdoor fireplace, and the gas grill was brand new! Above and beyond, pet bowls were even left out for our furry friend, even if we didn’t need them because we brought our own!We didn’t use any of the Massanutten Resort amenities, but a binder at the cabin was full of information about things to do in the area!