Although this is a 5 star hotel there are better options in the area. I've stayed in the Nizuc and Rosewood in the past year and rate them both higher than Banyan Tree. Kids facility could do with an upgrade although my 5 yo was happy just to be interacting with others her same age. Perhaps your ...
Staff was amazing and took care of our every need. Restaurants were so delicious and had a beautiful view of the beach. Staff would pick us up from our room and take us wherever we needed to go in golf carts which was super convenient. My whole family had a wonderful time for my daughter's 15th B-day ...
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We came here on our honeymoon just recently and it was the best experience of our lives. First off, the staff was just beyond stellar. They were so nice, attentive and very helpful. We stayed in the honeymoon suite and it was so beautiful. Very clean and they kept the temperature of the room very cool. The pool area was beautiful. My only complaint there was the water was way too warm but i guess thats to be expected given the climate. The beach was also beautiful. Lots of seaweed but they did a great job at keeping it clean. The food: probably thr best I've ever had. I highly recommend the Tapas Terrace above the pool bar. Overall, i would go back to this resort many many more times!
The employees and staff were very professional and worked very hard. Room was so big for two of us that had stayed. The ocean did have some rocks but the hotel can't control that. Perfect for family and not as crowded as Cancun can get.
We originally planned to stay at this hotel so everything worked out after we were kicked out of the Royal Solaris Resort after my boyfriend was arrested for trying to protect me. Long storyyyyyy. Breathless saved our trip. This hotel was everything you could ask for on a vacation. The food and drinks were exquisite. I just wish we had known about the restaurants dress code before hand but since we got this hotel last minute I guess that doesn't matter. The beach also could have been cleaner with less seaweed. But the staff treated us like royalty. We will definitely book with this hotel again. Also the VIP member tour was a waste of 2 hours of our vacation and it also sounded like a scam and they continued to push for us to buy even after many declines. That was the major problem, but everything else excluding that was superb!!!!!!!!!