The St. Regis Mauritius Resort5.0 out of 5.0
Recent guest reviews
We were here for 7 days full board package I would recommend half board as food outside of the hotel is sub-standard. The main hotel building is a fabulous colonial building set on a lovely beach with a stunning sea. Our butleress’s Premala and Sandya were amazing and ensured that we were looked after well. Ryan the food and beverages manager was great in providing off the menu foods and beverages and in room breakfast. Having said that, breakfast and lunch were disappointing for an establishment like this. The buffet at breakfast looked dry and unappetising only went to breakfast once. Lunch looked as we had checked into a 3* hotel. The dinner at the Indian was mediocre and we only had this once. Dinners at the Japanese, The grill and Thai were exceptional and would recommend these. You do have to book your slot. The St Regis overall doesn’t quite match up to 5 star Luxury that it projects. Much improvement with cleaning and training of staff is required. Our room even though it looked clean, did not feel clean. There were stain/scuffs marks on the skirting/ lower walls. I personally could not walk barefoot in the room as the floor always had some kind of dirt on it. The Spa was OK, I did expect it to be better for the St Regis. Like other guests our cups, glasses and towels were not always cleared or replaced. In room toiletries were very much lacking. There were many calls to housekeeping which was tedious. Your guests should not have to call housekeeping all the time. Overall the staff were absolutely wonderful and couldn’t do enough to please. We did have a very relaxing stay. The beach does not have soft smooth sand. This is actually quite gritty and can’t be walked on barefoot.
We spent a week here as a couple. The hotel is set right on a private beach and rooms are in the leafier surrounding area. From the Butler unpacking service (yes you can leave someone else to unpack) through to the morning coffee brought to your door, it is the ultimate luxurious experience. We went for the water sports; there is a kite surf spot nearby (but not within walking distance) and the hotel will drive you there and back. Do leave time for this as you might have to wait around for a transfer as they pick up people from all the neighbouring hotels. The food is fantastic and there is a whole load on site to keep you occupied. From a games room to a cinema to evening dancing (which is not cheesy). Literally amazing hotel. Highly recommend
I spent a week at St Regis with my boyfriend and the experience was really good! The beach just in front is spectacular and the hotel offers many outdoors free activities during the day. Breakfast is a must, as well as the spa! Weak points was the not so organised reception that made us wait more than expected and room service cleaning were under the overall standard, but nothing serious. We recommend renting a car and pre organise a plan to visit the restaurants arround, that must be booked in advance. Your personal butler will be more than happy to help you!
First, let me say that the St. Regis is in a beautiful part of Mauritius in a great location on the Le Morne peninsula. The staff were very courteous and welcoming, and the grounds and public areas of the property beautiful. The beach is lovely, with calm and shallow waters, but I would reinforce what others have stated about needing to consider reef shoes, as the beach is not a sand beach. Walking barefoot is not a comfortable undertaking, unless you are light of foot and/or have seasoned callouses on your feet. With good quality flip flops and reef shoes, it's not a problem at all. Beach chairs are plentiful. The pool area is well-manicured and equally beautiful, with a large tiled pool. The rooms, I will say, are not what you would expect after seeing the public grounds and areas of the resort. First of all, they are VERY dark, which was depressing, but in a way, a blessing - the reason being that the rooms are NOT clean. In my entire vacation between Mauritius and the Seychelles, this was by far the most filthy hotel I encountered. In fact, it was the dirtiest hotel room I have ever seen in my entire life. I bet my sister that the Holiday Inn Mon Tresor where we spent 5 hours before our evening flight would be cleaner that the St. Regis and in fact, it was. The floors in the St. Regis were absolutely disgusting, covered in a thick coat of dust or dirt, and the entirety of the baseboards and curtains had a several inches high stain of the very same dirt. I presume this was from someone swishing around a dirty mop with dirty water around the room. Don't even think about looking in the corners underneath the sink consoles in the bathrooms, toilet room, or closet. Thankfully, they provided the requisite slippers for the stay, but these were dark gray by the end of 5 nights. It was the same for any of the oddly pickle-scented towels that ended up on the floor after being used. I am grateful that there were no mosquitos, but we did encounter two cockroaches in the room - one of which was so large that one of the teacups provided in the tea/coffee station in the room was not adequate to cover it. I was not extremely bothered by the cockroaches, as this sometimes cannot be helped in tropical destinations. I cannot comment about the food at the resort; due to my skepticism about cleanliness, I was none too excited about dining at the St. Regis, and therefore, took all of my meals outside of the resort. Moreover, I was not terribly keen on forking over any money to the resort, which I had booked on SPG points. I would firmly steer you away from the resort if you are paying out of pocket. If you wish to explore the island and not be confined to your resort, I would actually recommend staying somewhere other than Le Morne.
Was at St Regis for a wedding party. The organization was great and the atmosphere was lovely. We were on the beach for the ceremony and the views were amazing. This followed with drinks at the bar & dinner in the restaurant. I didn’t feel that it was crowded or busy at any point. The shows - sega, drumming & fire - were excellent. Aveenash - who was waiting on our table went to extra lengths to ensure we all had personalized service and constantly checked on us to see whether the food & drinks were to our satisfaction. Overall, it was a great experience!
Stayed in a Manor house suite. A beautiful colonial style resort... but could not really enjoy it, because of the screaming kids in the pool directly below. It is disappointing, that when you come to relax, you find yourself in a middle of a kinder garden, something you would not expect when paying such a rate for a suite. Beach is stunning, generally the staff are very friendly and very helpful, particularly good service from Hansley on the beach and professional good quality cocktails prepared by Nash. We have tried all restaurants in the premises and food is really good! Compared with previous 5 star hotels in Mauritius we have stayed in, there is a big room improvement in St Regis, unfortunately the butler service is hit and miss.
Had a great six night stay at St Regis Mauritius and happily recommend it. We rented a car hoping to explore other parts of the island, but never really left the property until heading to the airport (next time!). The resort itself is stunning, both in the junior sweet we were upgraded to and the pool & beach. We were on the extreme west part of the property (far from the main lodge), which was a bit of a hike, but the staff will gladly drive you in a golf cart if requested. The biggest memory I have is how genuinely nice most of the staff was. In particular, our butler Raj was very kind and made the stay enjoyable. Every hotel would be lucky to have staff like this. Our one complaint is about the restaurants in the hotel. To be clear, our issue wasnt with the food, which was generally good (especially breakfast), but the reservation system. Since there is nowhere off-resort within a close distance, we were told when we checked in that dinner could be busy so they recommended reservations, which seemed reasonable enough. Our first night we were told there was no availability at Le Manoir until 9PM (21:00), but the restaurant was half empty when we went to get drinks at the bar an hour earlier. We also made reservations at Floating Market for our second night, but when we got to the restaurant we were told "We cannot seat you, it will be a very long time, we have to seat other guests who did NOT make reservations (walk ins) before you". What is even the point of reservations if you have a lower priority than people who do NOT make them? This was incredibly frustrating, as our only option at that point was to eat at the more expensive Japanese restaurant next door, which was fine but not really what we had wanted. It would have been nice for the resort to offer us an apology and perhaps a small gesture (dessert or appetizer on the house, cocktail at the bar, even SPG starpoints) as a small token of regret, but that never happened. We spoke with the reservation desk who brought over the "food and beverages manager" but he basically just shrugged his shoulders and said "it shouldn't happen again". Mistakes happen, but the entire reason you have a food & beverages manager is to correct mistakes like this and offer an apology, which never really happened. Our overall vacation was very good at St. Regis, but given that the resort charges VERY high prices relative to other Mauritian hotels, the bar is set high. If we were in a city hotel or a small shack on the beach, we wouldn't care much about a restaurant issue, but there are very few options here and we spent quite a bit. If I was returning to Mauritius, I think I would do some research into whether these kind of issues are still occurring before deciding to stay at the St Regis again. The resort is gorgeous and most employees were excellent, so it has potential to be five stars, but there is definitely room for improvement before getting a top grade.
I recently stayed at The St Regis, Mauritius, the beach is amazing and rooms are of a standard you'd expect for a 5 star hotel, bathrooms are particularly good. However, I visited during half term when the hotel was busy and they couldn't cope with with the number of guests. The room servicing the first week was adequate, although turn down service is quite literally turning back the corner of the bed linen, wet towels are not removed and the bathroom floor wasn't mopped. The second week we returned to our room at 5 pm, having vacated it at 8:30 am to find it was only just being serviced, the bathroom wasn't properly cleaned and dirty glasses and coffee cups were left on the bedside tables. The Restaurants are a nightmare, you need to decide on arrival where you'd like to eat for the duration of your stay and book then, otherwise you'll only be offered the Indian restaurant, which in a soulless conference type room with mediocre food, or a table at 9:30 pm. For me part of going away is to relax and not to have to plan my day in minute detail. The wines are extremely expensive, there are a few which are better value but these run out on a daily basis. Our wine of choice ran out 3 times in one week! Again not what you would expect for a 5 star hotel. Unfortunately there are no other restaurants locally. In summary I think that there are far better 5 star hotels in Mauritius in which to stay.
Firstly, Mauritius is beautiful, and the scenery is fabulous.The hotel was in def need of some fine-tuning. The staff is very sweet, especially our butler Gary, he went all the way to make our trip special. He def made our vacation!!! The bathroom in our suite was in desperate need of repairs. I believe I counted 15 cracks on the floor, bubbles on the walls from water, and the corner of the shower door was disgusting. It was such a long way to travel from California, and to walk into this was a major disappointment. Housekeeping def need 5-star training. I had a sugar bowl and a dirty champagne glass for four days in the bathroom. It's a beautiful touch when housekeeping put your cosmetics on a napkin; this was not going happen at the St Regis. The housekeeping team are lovely but not trained. All the restaurants are in the same location. It feels like the same place every night just different food. It would have been great to listen to jazz music after dinner. I believe they only have music 1 night a week. We hired our own music for my birthday and on our last night. Our butler Gary arranged this for us. We also booked several trips through the concierge. On several occasions, they did not inform us of things that we would need to bring or that we had to pay directly to the company. I also asked 3 times for water for our 90 min car ride that they arranged. Our car service for the airport was 28 mins late. The trainer in the gym was so kind and gentle, he def loved his job and knew how to train a guest. Bottom line ... location is gorgeous, people are lovely, but they need real 5-star training.
You can't go wrong with staying at Le Morne, Amazing natural views anywhere you go on the resort and you'll have great photos to capture nice memories. Staff ensured everything was smooth and that we feel at home, our Junior Suite was great overlooking the sea and few steps away from the beach. Privacy is at its MAX there, and the room setup was very romantic, we went for the candle light dinner on the hotel jetty and we got to spend a very nice 1.5 hour private retreat. The white beach is very nice with clear waters, you also get free water skiing sessions and there is a close by Kite surfing center if you are interested. They have great restaurants with different cuisines so you'll always fill your appetite. It's a great way to spend your SPG points and well worth it (I used the Cash+Points rate). It's definitely one of my favorite spots on the Indian ocean.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located within a 5-minute walk of Le Morne Beach, The St. Regis Mauritius Resort is within a mile (2 km) of Le Morne Mountain. This 5-star resort has 172 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also within a 20-minute drive of Chamarel Falls.
Enjoy dining at Floating Market, one of 6 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
The St. Regis Mauritius Resort's 172 air-conditioned rooms provide furnished balconies or patios, iPod docks, and sofa beds. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and designer toiletries. Free minibar items, espresso makers, and free bottled water are also standard.
The St. Regis Mauritius Resort features a full-service spa, an outdoor pool, and a health club. Free valet and self parking are available, and there's also limo/town car service. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an outdoor tennis court, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1382 reviews