The Grand Wailea is not so grand, but you will spend a lot for your room without receiving good service—it's like being treated like cattle. I recently stayed for 9 nights, and despite paying over $800 per night, a resort fee of $50, and $75 for valet parking, my experience was incredibly disappointing. While my daughter enjoyed the pools, my experience as a single mom was far from ideal.
When my daughter fell ill from food at one of their restaurants, I asked the front desk for help. I requested a Sprite or water be brought to our room, but I was told to “call DoorDash.” This forced me to get my sick child out of bed and walk to the café for drinks. After this incident, we checked out early and moved to the Fairmont Kea Lani, which felt like going from a 2-star to a 5-star resort. The service, amenities, and overall experience were hands down better.
The grounds at Grand Wailea were nice, but our room was old and run down, with a malfunctioning closet door that I couldn’t even open or close properly. Service was consistently poor, and with only one working elevator, we faced excessive wait times. The pools were overcrowded, making it difficult to find a place to relax. To top it off, I was charged $250 for a pool band I thought I lost, which I later found in my rental car, yet the hotel did not respond to my inquiries.
Overall, there are much better options at similar prices where you can receive true hospitality. I would not recommend the Grand Wailea.