Matsuyama Tokyu REI Hotel3.0 out of 5.0
Recent guest reviews
I booked a single room which was rather small but enough space for me to put my luggage on the floor. I laid it wide open beside the bed. The bed was double single I think, quite comfortable too. The bathroom has a tub and it was very clean. Okaido shopping street is just right across the street. Post office is 2-minute walk away. Tram stop and bus stop are also extremely near. The front desk receptionists are patient and could understand a fair amount of English. The hotel staff were friendly and helpful. They stored my luggage for me for half a day after I had checked out.
I stayed in this hotel for one night. The hotel is situated near the city center. The experience was very bad. Firstvof all, cleanliness. I found hai in my bed and toilet. There was an unplesant smell rom the toilet. The room was very small and uncomfortable.
I went to this hotel because close to the castle and the center of the city. Good location for my pleasure touristic trip. Service people are very kind and helpful. Room was very clean and comfortable even not too big, But I understood that this is a standard in Japan. Breakfast in the morning is also for western people.
Just across the O-kaido station (street car) and O-kaido shopping broad way where many shops & restaurants are. Department store and bus stop to the air port is also across the street. (A 30min ride by airport limousine bus) Close to the Matsuyama Castle, and Saka no ue no kumo Museum is just behind the hotel The room I stayed was single on the 9th floor (better view) , The room didn't look very new but clean. They provided air-cleaner, TV, fridge, free Wifi (which I didn't have any trouble in using. )The bathroom was also clean and roomy enough. People at the Front Desk were kind enough to keep my luggage many hours before I checked in and after I checked out. I didn't try the restaurant (beer restaurant) of this hotel since it didn't look very charming. I think I would stay at this hotel again when I visit Matsuyama for this great location and cleanliness.
During my last trip to Japan, I stayed at three midrange chain hotels: Tokyu REI, Daiwa Roynet, and Sunroute. I found this Tokyu REI to be the best of those. It was very clean and quiet. The location is good. The parking is convenient and reasonably priced (1,000 yen). The staff spoke as much English as was necessary. The hotel is a bit old, but that lends it a bit more character. I actually liked the flat pillows.
The staff here (and in most of Matsuyama) don’t speak great English. We arrived around 1pm and were told to come back at 3pm for check-in, but they did hold our bags for us. A staff member came out from some other room because he spoke a little English and tried his best to help answer some questions. Other than this, the customer service here isn’t as good as we have found in most places in Japan. We thought they would have brought our luggage to our room as we ended up returning around 5pm, but they didn’t. We ended up collecting our bags at around 10pm, and they wheeled them just outside of their storage room, when most other hotels would have offered to take them to your room with you. We hired a car for this trip, so needed to park it at the hotel. We didn’t realise the ¥1,000 charge applied for car parking from 3pm-10am (the hotel stay period). So because we brought it in at 1pm, we had to pay for an extra day’s parking. This was our first time using the Japanese car parking system, so were a bit confused at first. But the guy at the parking station is really helpful, even though he doesn’t speak any English. The hotel is located at the Okaido tram stop, so it’s really convenient to get anywhere. It also means it is right next to the Okaido shopping area, where you’ll find most shops and restaurants. It’s also only about 5 minutes’ walk from Matsuyama Castle, and also a few tram stops from Dogo Onsen (take trams 3, 5, or 6 for ¥160 per person per ride). The lifts smell quite bad – must be a combination of the old hotel and the smoking… And then we arrived at our room – which was quite small so we couldn’t lay out our full sized suitcase comfortably on the floor, but it was manageable. The bathroom was really cramped, and the shower smelt like a sweaty gym, so I had to shower with the shower curtain open, it was just so off-putting. There were also some black stains around the edge of the bath that you see in old houses. And then the bed was quite average – the pillows were soooo flat! Sure, they were memory foam, but they were really flat!!!!! Decent sleep still though, perhaps I was just tired…
Very clean hotel, fairly large, definitely not a boutique hotel. But the rooms are small like most hotels in Japan unless you pay for a premium room. Nice 40" flat screen tv but no English speaking channels, twin beds with a firm mattress, not real soft or hard. One pillow. Room has small fridge. Plenty of water pressure from the shower. AC works well and free Wifi with zero issues. Can't beat the location! Next door to a Starbucks, Mcdonalds right across the street inside the covered shopping arcade that stretches for 2-3 miles. Major department store called Mitskoshi, equivalent to a Nordstroms right across the street. About a 10 minute walk to the tram to go up to the castle. More bars and dining within walking distance than you could imagine so no reason to be held hostage eating at the hotel restaurant. Light rail is available right in front of the lobby.
Disclaimer: the only reason I give it 3 stars is a horrific Wi-Fi reception in rooms even though they advertise it. Otherwise it's a 5-star hotel in the moderately priced category. The funny thing they had 5-6 networks, all starting with the same prefix and ending with different numbers. We called the front desk three times. They gave us a password but it did not connect. Then they tried to explain something, but since English is a dead language in Shikoku they just sent a man to our room to connect us. After half an hour of sweating over my laptop he sincerely apologized and explained somehow that the connection is much better in the lobby. We went downstairs and found another dozen of different networks, all with the hotel's prefix. But the signal was good. So if you don't care too much about the internet it's a great place for you. The location, service, room - everything is fine. Only Wi-Fi is bad
Stayed at this hotel second trip to Japan (had to come back to Shikoku after spending a day on the island last time). The hotel is on the doorstep of the local tram system (tram number 5, you can catch it near the JR train station, just go under the underpass and take the right hand side exit inside it). The castle and cable car system going to it (you can walk) is about 10 minutes walk away (the road between the hotel and starbucks will take you to it).
We stayed here for 4 nights in November. I must agree with the previous English reviewer that the beds are comfortable. We arrived by car and parked outside in a small cut in ahead of the hotel whilst I went inside to find out where the car park was. The receptionist came out, assessed the size of the car and then ran up the road to give direction into the under story car park. It's the first left and then left again under the hotel, where two attentive parking attendances assist you in getting as close as possible to the wall or other cars etc. Some vehicles were stacked and went up inside the hotel. There is a parking charge which was reasonable and the receptionist was back up in reception to check us in after walking round the building in front of the car, fixing the parking up with the attendants. I have always found the Tokyu Inn chain some of the best reception staff in Japan for sorting things out for you. Breakfast was good with mixed western and Japanese fair. Seats by the windows were tight and hard to come by. The hotel is well positioned for the castle and we got a nice view of it at night illuminated. You can catch the rope way up, walk down and do the gardens, makes a nice day out. For the rest of the day catch the tram to Dogo. At half light the public baths made a good photo of the hussle and bussle of the bathers coming and going in their outfits. There is a temple up the road which is worth visiting although if you do the castle, the walk, the gardens and baths, time will be getting on so you might reach the temple in the dark. You can use Matsuyama for days out if you have a car.... the mountain rope way for one and walk up to the temple and the town with the Kibbutz theatre - details in Rough guide. Both make good trips and walk abouts. Matsuyama has two good Indian restaurants run by the same person. It turns out that the Japanese love their curries and love them hot as well. There is the coco chain, but this one is real thing. Ladki's is it's name. We also found a good Italian straight up in the shopping mall opposite the hotel about 100 metres on a side road to the left. This was very good. Raw fish can get tiring after a time as one longs for cooked meat that you don't have to do yourself.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Laundry facilities
Matsuyama Tokyu REI Hotel places you next to Saka no Ue no Kumo Museum and Bansuiso. This 245-room, 3-star hotel has in-room conveniences like refrigerators, coffee makers, and LED TVs. It's in central Matsuyama and also a short walk from Akiyama Brothers Birthplace and Matsuyama Castle Ropeway.
Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. This hotel has a restaurant where you can enjoy a bite to eat.
All of Matsuyama Tokyu REI Hotel's 245 air-conditioned rooms provide washers/dryers, refrigerators, and coffee makers. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and slippers. Phones, ironing boards, and desks are other standard amenities.
Matsuyama Tokyu REI Hotel features free WiFi in public areas, free newspapers, and laundry facilities. Self parking is offered for JPY 1000.00 per day. Staff members are on hand to provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. This hotel also has a gift shop.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 259 reviews