Sofitel Marrakech Lounge and Spa5.0 out of 5.0
Recent guest reviews
Spent the afternoon with friends sitting on the terrace. We all had non alcholic drinks The glasses were so packed with ice hence after sipping three straw fulls the only think left was ice! Lots of staff standing around chatting but not serving. We were given minute portions of dried hard spiced croutons we could not eat. The masses of birds on our tables enjoyed them. 100 dirhams each drink I don't know how they justify their prices...will not be going again.
A short surprise break here and a review of the comments made since, makes for an interesting read in hindsight. The staff could not have been more welcoming throughout. Every member said hello in passing from the bellboys through to the reception staff (so I do not recognise some of the comments made) English was widely spoke and no issues noted. The room (483) was well appointed with a large bowl of fruit on arrival and a vase of red roses brought in shortly after. The bed was enormous and very comfortable! Separate toilet and bath/shower were adequate, with toiletries, bathrobes & slippers. The swimming pools are surrounded by cushioned loungers, couches and hammocks (incl baby sized ones). All in all a very pleasant experience. Food and drink-wise was less so in terms of pricing, but one cannot fault the quality. Breakfast priced at £25 each (basically unlimited buffet) failed to compete with other local outlets (eg Cafe ExtraBlatt 100m away) on price.It is highly unlikely that you could eat enough to justify the cost. Clearly convenience has a price. Similarly, dinner had great food and ambience but was pricey. Overall a great stay nevertheless.
I have been staying here for the last 4 years and have enjoyed the hotel. I recommend this place to friends. This last stay was not so good. The service is was terrible (in the restaurants, pool and even check out) The issue is not the lack of staff members but the lack of them taking care of the clients. I see alot of them running around or just talking to themselves while you wait. We waited over an hour after we ordered drinks for anyone to come back and ask if we needed anything else. No one came so we needed to flag someone down. When you ordered bottles of Wine, they would come back and continue to provide service - not just drop it off and never come back. At checkout - was not even asked how our staff was. I finally talked to the manager and she was very polite and I understand she would of taken care of it but it was our last day. I will update my review next time I go as I will give it one more chance - if not i will move my business to another hotel.
Just finished a 3 night stay at the Sofitel. Rooms (beds, amenities, size, beds, bedding, showers, etc) all excellent (we stayed in a newly furnished room. You need to walk through the dining area to get to your room which is odd. The spa is gorgeous but we did not have time for a service. Shopping at boutiques (local designer max & Jan clothing very reasonably priced). Service needs a lot of help, especially the front desk which is staffed by arrogant, non-empathetic people ( even the concierge seemed indifferent to helping meet your needs). Notable people are Yousef (tall doorman with braces), Hamid in room service (who miraculously got us a 3pm checkout even when all front desk staff said 12) and Elayti at the pool restaurant. The breakfast is $25/person and generic/basic food (not really great but worth it for the convenience). One night we wanted to have a night cap at the bar near the lobby after dinner. We literally had to flag down a waiter after sitting for 10 minutes, another 10 minutes to get our drinks and we had to go find the waiter to pay (we were 1 of only 3 other tables that evening). The pool area is lovely with plenty of seating (there is a private pool for an extra 400DAM per person) and service there is just as bad as everywhere else. Location is 5 min drive from Médina. La Mommonia is in the Médina and the Les Orangiers are both better options than Sofitel.
The Sofitel in Marrakech, turned out to be a good choice though it was a challenge to get the front desk to change our room. The deluxe room we had, did not have a comfortable easy chair, which I needed for my backache and so we upgraded to a mini-suite to have the benefit of a sofa chair. This upgrade was a challenge – but it eventually was sorted out by the helpful and dedicated Ibitissam at the front desk. The hotel only had the much more expensive “sophisticated” suites available for the next 2 days after which we could then get the mini-suite we wanted. The suite we moved to, referred to as a sophisticated suite, is simply not worth it. It is a lot of space and mostly wasted space offering minimal benefits. When we were eventually moved to the mini-suite, we had a lovely room with a comfortable easy chair and well proportioned space. The front desk at the Sofitel can be a challenge – it took numerous attempts to sort out the change in our room – but the room we finally ended up with was worth the effort and hassles. To illustrate the shortcomings of the Sofitel, an urgent international package had been delivered for me at the Sofitel. The package had arrived on Saturday in the hotel, the same day we checked in. No mention was made of a package arriving for me, when I checked in. On Monday, I asked the Front Desk of the Sofitel but they could not find any package for me. I then checked with the courier company and they confirmed that it has definitely been delivered to the Sofitel. Eventually, on Tuesday, when I checked with concierge, he found the package in a cupboard. Amazingly, this hotel has no way of recording received packages for guests and does not keep track to ensure they hand over packages timeously. As a result, it takes the hotel 3 days to pass urgent courier packages to its guests. However, the kitchen at the Sofitel wins a prize for its amazing service! Breakfast was outstanding. I have never seen so many options in any buffer breakfast – it even had about 5 different cakes, numerous pastries and egg options. The chef, a serious-looking large man eager to please, did his rounds in the morning personally checking the various breakfast offerings. On day 2, I asked him if the kitchen could make a Moroccan flat bread with onions and chilli – and within minutes, he was giving the kitchen orders. A few minutes later, 2 lovely Moroccan flatbreads arrive, exactly as requested. As if that was not impressive enough, the next morning, these special mode-to-order flatbreads arrived on the table shortly after our arrival at breakfast even before we could submit a request! The Sofitel breakfast team are tops!
Large luxury hotel with at least 6 places to eat, 4 pools, of which 2 really large, and one private, have to pay extra, all surrounded by lounge beds rather than chairs, lots of parasols to keep you in the shade, whirlpool, tabletennis table, jeu de boule, chess and other stuff to keep you busy. Only annoying thing, people reserve their lounge beds early morning and then leave for the most part of the day. Good thing, thing, it is so big, you will always find a free spot, though management should find solution for this behaviour. We had a junior suite that has an immense terrace, room with all you need, unfotunately only a bath with shower inside, separate bathroom, huge bed and tv. Free tea, and 6 free coffee... Check in a bit interesting as they make you wait and come to you rather than at desk, not sure why. Taxi stand in front of hotel, €5 to get you nearly anywhere in the city, probably less if you really bargain. The main square is about 20 minute walk, but you will only go there once, too touristy. One of the best breakfasts ever, huge selection of food, not cheap but defo worth it. Live bands at night in at least 2 places. Nothing else to wish for if you can afford this hotel.
Beautiful hotel very nice reception the smell is breathtakiny , the pool is amazing, beautiful design with the touch of red all over the hotel , great special service from zakaria who really take care of us thank you so much
My husband and I visited Morocco for our honeymoon and had such an amazing stay at the hotel! We spent 3 nights at the Sofitel in Marrakech and were treated to a warm welcome by the receptionist, they brought us warm towels, mint tea and French macaroons and Moroccan sweets as we say in the lobby while the receptionist checked us in. The receptionist Chamime (not sure if that's the correct spelling) was such a delight. She went above and beyond her job description to make sure we had a memorable experience and were forever sold to the Sofitel chain of hotels. We were welcome to our room where we had a tray of fresh fruits and dried snacks and while we were gone for dinner she had our room decorated with the most beautiful arrangements of flowers and candles I could have ever imagined! She always made us feel welcome when she saw us entering and even on the last night had our room decorated with flowers for our last night. The concierge was helpful but a little aloof, but Chamime more than made up for it with tips on the city!
A very large and beautiful hotel with great location near the bazaar of Marrakech. Stayed for one night and had breakfast the following morning. Lobby was enormous with very high ceiling. Staff was very friendly and professional. Room was luxurious and spacious (also a big balcony with sofa). Had a brief visit at the bar on the patio as well and didn't have to be disappointed. Beers were served with great variety of snacks and the service was outstanding. Breakfast choice was unbelievable and there were foods available that I haven't seen in any other hotels. Coffee was served with special pots brought to each table and omlets were done by request with a large variety of choice. There was also a great restaurant nearby with local entertainment available.
Awful service throughout our week stay here. At the reception desk although they see you waiting to be seen to they ignore you. All staff speak french and if you can't speak it they mock you and aren't interested in helping you. For a 5* hotel wasn't expecting such disgusting service. We even got asked our room numbers a couple of times by a staff member who has seen us day in day out around the pool area acting like we had walked in from the street! The food at the poolside restaurant is awful. The other restaurant in the hotel never seemed to be open. We had similar treatment at nearby food places because we didn't speak french. I would advise all to Stay Away!!
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2893 reviews