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Sofitel Marrakech Lounge and Spa

5.0 out of 5.0

Recent guest reviews

We stayed three nights in this lovely hotel. It is very clean with polite and friendly staff. We were greeted warmly and made comfortable while our room was prepared. Our room was excellent with a huge bed and well equipped with seating area, balcony, fridge and safe. Extra water was provided each night for free with the turn down service. All of the staff we met were polite and helpful but not at all invasive. The breakfast buffet was really good with a huge range of options from toast and cereal through to local delicacies. The only reason that I wouldn't have offered 5 stars is due to the lack of dining opportunities in the evenings. The restaurants are all very formal and the buffet option was restricted to groups/events which left little choice if you were after anything other than a formal meal or room service. It would have been great to have been able to eat at the lovely poolside bar where we enjoyed drinks next to the fire pits. Location is excellent, close enough to walk to all the main attractions but quiet at night. Worth a stay.

Stayed here for 3 nights and had the most wonderful stay. The hotel is beautiful in every way - the building, the pools, the room, the restaurants. It's in top condition. The staff are friendly and courteous, but they don't pester you which is good. Breakfast in Le Jardin is delicious with plenty of variety. Good coffee too! Room was well equipped and seemed brand new. Very comfortable with a huge bed. I would love to give it a 5, but I was slightly disappointed by the fact the Le Jardin is not open to guests in the evening, but is open for what appeared to be private functions. Other restaurants were available in the evening but they didn't really appeal. Overall we had the most wonderful stay. Would highly recommend this hotel.

We spent 5 nights at this luxury hotel. The service is excellent. From the moment you put your feet in the hotel you feel taken care of by all staff. Attentive to details, they are always looking for what you need. We asked for advice from concierge that was very useful. He organized a private car to bring us shopping to quality shops in the zouk and also a visit to a very nice hammam. Simply a great experience.

This is a very good, though expensive hotel. Our only criticism relates to breakfast where there was invariably some item missing from the table in the form of butter, milk or spoons. These were somewhat grudgingly supplied on request. This level of service at breakfast compared very unfavourably with all other areas where it was exemplary. Check-in was easy. Our room was beautiful. The shared areas internally and externally were stunning. Food and wine, though expensive, were very good. Evening entertainment at dinner was of a very high standard. We particularly enjoyed Medhi and Hamza, two guitarists/vocalists whose laid-back rhythms and intricatr guitar solos greatly enhanced the ambiance and the dining experience. We would return to this hotel. Would be 5 star rating except for the breakfast experience.

We had a very nice stay and the staff did a formidable job with us from start to finish. A special mention for the excellent doorman. The room was large and very clean. We had a great lunch in the restaurant.

Stayed here for 5 days. The hotel and facilities are fantastic but agree with previous reviews check in was unbelievably slow even though it was not busy. Our standard suite was huge and on the renovated side. All the staff were very friendly and helpful apart from some of the male receptionists. When checking out we were charged for mini bar items that we had not had. Also there is a tax to pay for each nights stay approx five pounds a day. When asking about the bill and taxes the male receptionist was very unhelpful in his explanation and made no apology for the extra items we were charged for. The days were very warm but the mornings and evenings right now are extremely cold so take jumpers and coats too. Definitely visit the Atlas Mountains a Hamman and we did an amazing evening food tour.

My wife and I spent a few days in the hotel early January. While we were not impressed by the bedroom in itself (junior suite that needed some refurbishments and some cleaning). We however had a very nice view on the pool and mountains. We were very satisfied of the welcome we had from staff and in particular we were mostly happy of the availability and good advices of the Concierge, Hadil. Breakfast is more than enjoyable as well (lots of choices and quality of food). One particular mention as well is the quality of the massages performed at the SPA (and in particular we both appreciated the professionalism and kindness of Bouchra) and the set-up of the SPA in general. We understand that certain rooms and part of the hotel are currently refurbished, which is a token of an even better appreciation for the future. Christine and Gérald

We had a bookings for three nights for two rooms, and were not disappointed with the check in process or the quality of the rooms. Being a Platinum member, I was told that I had been upgraded, which was a nice touch, although the upgrade was limited to the view from the room, and not the size of the room itself The housekeeping was a bit erratic, and we needed to ask for refills for milk for the coffee, additional water, etc. Wi-fi was fine, in the rooms and restaurants and lobby. And the location is close to the Médina, as well as the new part of the city and the shopping malls.

The hotel is very well located. In january the common area are a little too cold. Reception desk are very good and the room service is perfect. I'm very glad to choice this place to spend two days in Marrakech.

Although located very centrally, this hotel is very old and has rooms spread around inconveniently. Lobby looks good on pictures but the furniture is old and needs replacement. At check in we were given wet towels but they were not very pleasant to smell. Checking in was easy and staff was good but the room was not worth a 4 star rating. Toilet seat had scratches and rooms had dim lite and I understand that may have been intentional. Restaurant was good and had good choices. But overall if you are looking for a grand experience in Morocco, this is not the place.

Rue Harroun Errachid Marrakech

Hotel highlights

  • Walking distance to Koutoubia Minaret
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Hivernage within a short walk of Koutoubia Minaret, Sofitel Marrakech Lounge and Spa is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 157-room, 5-star hotel has 5 restaurants along with conveniences like a full-service spa and an outdoor pool. Near the airport, it's also near Palais des Congres and Saadian Tombs.


Dining

There are multiple options for onsite dining with 5 restaurants, including Le Jardin, which has garden views. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7:30 AM to 10:30 AM.


Rooms

All 157 soundproofed rooms provide balconies, private yards, and minibars. Guests can expect free WiFi and LCD TVs with DVD players. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free bottled water, safes, and phones are also available.


Property features

At Sofitel Marrakech Lounge and Spa, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for EUR 30 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Room options

Luxury Room, 1 King Bed

King 1 | Sleeps 2

Junior Suite, 1 Queen Bed, View

Queen 1 | Sleeps 3

Junior Suite, 1 King Bed, View (Swimming pool and Atlas mountain View)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 2943 reviews