Sofitel Marrakech Lounge and Spa5.0 out of 5.0
Recent guest reviews
There was an errors like all the hotel in the world definitely but MRS. IMANE was really nice woman in front desk , helpful and always smiling ☺️ Try all the restaurants, specially the night club 👍🏻 Best location and close to jad mahal restaurant which is very interesting for tourists 👌🏻
Been here for a conference and hotel simply has no infastructure to support high occupancy. Waited 3 days for laundry Housekeeping officially the dirtiest room I have ever stayed in. Service is simply non existent. Staff seem to just refuse to serve you if you English. I am shocked that a hotel of this standard price and infrastructure can have such poor service. It is a overpriced and simply can't move the guest experience. The room have no glazing on the window so don't expect to sleep.
As usual Sofitel do not disappoint. This is a great hotel just 15 minutes from the airport but very quiet. The rooms are spacious and look out over the swimming pools of which there are several. Breakfast buffet is generous and there are several poolside bars. There are also plenty of excellent restaurants nearby. A great place to stay.
Booked a room at the Lounge part and they tried to move me to the old Imperial side by saying it is an upgrade.... NO WAY.... The old part is terrible. So after finally moving into the right room, the one I booked, it was fine and the room is great with beautiful furniture and nice balcony. Overall a nice hotel with friendly staff and a good spa. BUT there are a lot of wannabees there either paying with dad's money or criminal money or other ways. It is sad because it makes it for me partly uncomfortable and I will probably not stay here again.
Located in the Hivernage section, the Sofitel Marrakech Lounge Hotel has an amazing vibe however make sure you don't get stuck on the much older and drab Palais side. They may try to stick you there even if you have your booking on the Lounge side! The rooms are not that great, but the main restaurant (particularly for breakfast) and Lounge and pool areas are exceptionally amazing. The hotel is about a 15-minute historical walk to the city center Positives + the Sofitel lounge side had amazing exterior decor (outside of the rooms) and a very nice centralized area + breakfast was huge with both Western, French, and Moroccan specialties + great pool scene and pool parties however they start later in the afternoon around 4pm (kid friendly too) + generally the staff and service personnel were helpful (with the exception of one pool server who was trying to pick fights with hotel guests) + Sofitel concierge was quite helpful and we preferred the hotel to trying our luck with local operators + comfortable beds with good sleeping material Negatives - despite making a booking for a lounge and specific room type, the late night check-in staff tried on multiple occasions to put us in the wrong room location (palace side) - late night check in staff seemed to create more problems than resolutions. For example, we had booked a particular room but he kept selecting something else so I had to physically point out what we had booked on his screen - people were smoking in rooms and even though we were not, it was seeping into ours and smelling massively bad (and disgusting) - interior decor was falling apart and needs to be refurbished - room wasn't very clean and of the Sofitel standards - there was a nasty stench that came into the room - flies were everywhere in restaurant - when we left the hotel, various people would engineer situations where they pretended to be casually walking in a similar direction
We booked this hotel for our one year wedding anniversary. Upon arrival the staff were very helpful, and gave us what they called an 'upgrade' to our room as it was our anniversary. However the room was on the 'old' side of the hotel which was a fair walk away from the pool and amenities, and had a balcony which you would struggle get 2 people on! so we requested to change, which they dealt with ok but only the could manage it on the 2nd night. The complete let down of this hotel is the service. It's by fair the worst we've experienced. Staff appear as if they don't want to be there, by pushing each other to serve your table. We had dinner at the SO lounge on the first night, and there were only 3 tables eating that night but it still took absolutely ages to get served. Drinks kept being forgotten and all you could see were staff standing around not knowing what to do. Each night it would take us almost 30min to get a drink at the bar (when there were only a handful of guests in there) and just as long to get the bill and be able to leave. They couldn't even manage to get us currency exchange when we needed it because 'they didn't have the key to the drawer' Our new room was on the refurbished side, which they are still working on so is extremely nosey with the workmen. The cleanliness of the hotel should be questioned. On several occasions we saw room service trays left in the corridor by the lifts and the staff wouldn't clear it for days making the leftover food go mouldy (see pictures). As our flight back was in the evening, they offered us a room to shower and change in later so we could use the pool etc for the day. We were reassured 3 times we would have access to a room. But when it came to it, they couldn't find one for us and said we had to use the SPA facilities, which would've been ok if they staff there weren't so rude either and if they showers there didn't have cockroaches! It's not the service you expect from a 5 star worldwide chain.
This was our first family trip to Marrakech and one that we hope to repeat! We stayed at the Sofitel a beautiful hotel lit up in a beautiful pink shade at night. The staff were really welcoming, especially the door greeters who greeted us with good cheer every time we went past them! The rooms were kept in neat condition by the room service. My husband and son fell sick during the visit and a doctor was called out on both occasions which we were grateful for! The breakfast was a wonderful spread to cater for all pallets, but what we won't forget is the wonderful service by the staff serving there! Fatima waited on our tables dutifully with a smile and had an impressive memory for what our requests were day to day and had them ready on our table without being asked. She was extremely friendly and attentive. Breakfast with a smile was dutifully served by Rida, who made our eggs nicely to order, a very happy Fatima who works hard at the Moroccan breakfast corner and Galitte who served our kids crepes made to order each day! The kitchen staff worked tirelessly to make sure that we had a pleasant experience each day, and I have to mention the two gentlemen who worked hard to provide smoothies of our choice each day, no matter how busy it was, I only regret not taking their names too! All in all it was a wonderful welcoming experience staying there. The rooms in the Imperial are somewhat a bit dated in areas, but do have that essence of style that make up for it! Would definitely stay there again! Oooh and love the So Lounge, the music is on point!🙌🏽 I would give the hotel 4 and a half stars but not sure how to note the extra half at the top of this page!
This is a 5 star hotel with a 7 star service, from the moment the taxi pulled up at reception the staff were great especially Ibtisam who looked after all our needs from start to finish, she was the best she always had time for us.breakfast was on time and all the staff was great but Rachida made it special she would remember the things my wife would like and soon as we walk in she would take us to the table we like to sit on and bring all the stuff for us.last but not least the pool area is amazing all the staff are great but once again one individual made it special that was Moktar who treated me like his family and even organised a surprise celebration as it was my 25th wedding anniversary what a amazing guy thanks so much from Nazir & Memuna
This is a wonderful resort hotel. The lobby and pool area are beautiful, the rooms are nice, and beds are comfortable. Breakfast was excellent, as was lunch at the pool restaurant. The neighborhood around the hotel has a lot of nice restaurants and nightlife and it's a short walk to the medina and other historical sites in Marrakesh. The only downsides were that the hotel is under renovation so there is some noise and some of the common areas are not as nice as they could be. It also took us over an hour to check in, as some of our rooms were not ready even though it was past the 3 pm check-in time.
Very pleasant stay at The Sofitel Marrakech , The place to be , And to be very Well traited , the professional staf at The front Desk , The Well knoning of The conciërge Adil And The greatest receptionist Abderrahim And Saad , very kind And very helpful "The opened I hairdresser For me at midnight" like waaw!!! Sofitelmarrakech have The best staf in The world! And I'm sure once you Will try This experience you Will schare The same opinion. 👍🏼👍🏼👍🏼
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2850 reviews