Mogador Palace Agdal5.0 out of 5.0
Recent guest reviews
We have absolutely loved staying at the Magodar Palace Hotel, the authentic ornate deco.Thank you to Mohamed who was absolutely fab and made us feel welcome although we were lacking in our ability speak French, Arabic or Berber. Mohamed was helpful and a great ambassador for the hotel. We were upgraded to an amazing room thank you... Loved the hotel as it is easy access from/to the airport and a free shuttle into city centre. The extensive grounds and amenities which are fairly cheap make this an ideal location, we sampled the lovely tastes of Marrakesh at breakfast thank to all the staff ... THANKS to Mohamed..... Much appreciated for making our stay a Fab one.... We will be staying here again if we visit Marrakesh again
I decided to visit Morocco solo for the second time. My initial visit was at a nearby hotel so was hesitant to stay elsewhere. The first person who welcomed me at Magador Palace was a lovely guy called Mohammed who really was amazing and made me feel settled. The service was great and I was upgraded to a poolside view without hesitation. I booked a tour to the mountains through the hotel which was seamless and Mouna the receptionist was a delight, arranging everything so I didn’t have to worry. The food was great considering the price of the hotel and board was competitive and there was a good selection. I felt so safe as the hotel was around 5 minutes walking distance from a local mall and around a 10 minutes taxi ride from the cities largest Suk! All in all I had an amazing time and would go back to Magador Palace in a heartbeat 💖
I rarely would complain about hotels etc. let alone rate it as terrible, but the reality is just this! The most upsetting part is that the hotel is graced with 5 stars which deluded us into thinking that it is worthy of our money! To start with, there is a grand lobby with 2 long reception desks greeting you as you come in, but only one receptionist barely glancing up at you! Everything we asked at the reception (regular things that all other hotel receptions graciously do) was ignored or refused. We paid for an upgraded room with a pool view etc. However we got a large room, but that is where the luxury ended!! The room, walls, ceilings, and bathroom were all in terrible condition, everything looked old and paint as peeling etc. The smell in the room was awful, the curtains broken, and when i removed my phone charger from the socket in the wall the entire socket area came out! No bathrobe or slippers were offered, and the toiletries in the bathroom smelled horrific! If you are looking into this hotel thinking its a good deal on a 5 star hotel - I beg of you to reconsider!!!!
Well to be ownest the service is not so good at all am here for 4 nights and no one speaks english plus the room itself is very disapponiting no carbet at all the TV is always bad signal with limited channels and my skirting doesnt close so light since the morning the corridors carpets unclean and every where spotted, poor breakfast, minibar empty and shutdown and smelly, they rarely clean the room and no water presented in second night only first night and thats it!!! Dont come am forced to complete my nights but u all takecare
Hi all, just to warn u all about this hotel, from start to finish it wasn’t a pleasant experience, to start with customer service!, they couldn’t even spell it, Also the hotel is dry, not a drop, not advised when booking, also it’s on a direct flight path for incoming and departing flights,food! Again anyone who says the food is ok must be eating pot noodle daily, not once did we experience hot food, as other reviews have stated, we moved rooms 3 times due to faults or filth, then the patio door lock was hanging off,no pool towels available,tbh by the end of the week I was glad to leave, so much so we were at the airport 4 hours early, where we sat and enjoyed a few drinks and some lovely Japanese food, best meal all week,also the tin hat was changing money to be told they didn’t have any in the hotel,also when asking the staff if they had read any of the terrible reviews, they sad yes and smirked, anyway, never again, so save yourselves and go somewhere else x
Entrance, main halls, swimming pools, and garden: worth 5 stars. Breakfast and dinner: 3.5 stars. Rooms size and comfort: 3 stars (at most). Cleanliness and tidiness of the room: two stars. Reception and desk services: 2 stars. Cleanliness of the table cloths: 1 star. The place is in the new touristic zone, an basically desert area at 45' walking distance from the old Medina. The surroundings are safe, but totally void of attractions of any kind, except for a modern mall at a few minutes from the hotel, a cinema, and a good restaurant, that's it. The hotel is huge, as the others in that area. when I say huge, I mean that it takes 5' to go from one entrance to the opposite one... and you may need to go back and forth multiple times, depending on the service you need (e.g., ATM is only on one entrance, key refresh in case of demagnetization may be in either one or the other reception ,depending on the room number). My room was big, but with very basic furnishes. TV. was not receiving properly. Curtains could not be properly pulled or stirred. And the windows were all but sound proof: my room faced the main street and the noise of cars, trucks and scooters was very annoying. Overall, it is ok if you manage to stay a few days, and if you can pay a resonably low price (I think that 90 eu/night is probably the highest reasonable price for the offered service).
A group of us stayed at this hotel for 10days, we had five rooms between us. First impressions when you walk in, the reception area looks grand with a chandelier and Moroccan theme throughout. The hotel itself is very big There was Morrocan tea available throughout the day in the reception area, there was also evening entertainment in reception daily. The reception workers/porters/security had no customer service skills whatsoever, not even a smile. Certainly not what you expect from a so-called 5* hotel!! There would always be long queues at reception, understaffed considering the size of the hotel. All the rooms were very basic and simple, they are outdated and require maintenance in certain parts. The TV had very few channels. The carpets in the hallways were dirty. If you’re expecting luxury and 5* this hotel is not for you, they are standard basic rooms. We did get fresh towels everyday and housekeeping did clean the rooms daily. We had a room booked for a severely disabled person, the room had no disabled facilities not even a walk-in shower, when we brought this up with reception we didn’t get nowhere. No alternative was suggested. The two large pools were of a really good size, and they also had two smaller ones, the poolside entertainment was great fun, they also had a kids club running daily. These guys were fantastic, so lovely and so good with kids. Pool/Poolside was very well maintained and always clean. There was also bouncy castles. The hotel grounds are very well maintained, nice and clean. Breakfast buffet was good, a variety was available. The hotel is nearby to the airport, so throughout the day and occasionally in the night you do hear the sounds of aeroplanes flying over! They do have a free shuttle bus running every 2 hours to Jemaa al Fanaa. Overall it was a standard hotel, really basic and definitely NOT 5*!!!
This is supposed to be a five star hotel, from a local chain of ten hotels in Marrakech. We booked half board and not even a small snack or even a bottle of water upon arrival at 11:30 pm. The same happened when we previously request breakfast before leaving at 6am. Upon our checked-in and besides waiting over thirty min to do so, we changed room three times, and just stayed as it was in middle of the night ... the first was not at all what we booked and even to phone to call the receptionist didn’t work so we could at least order room service but then we found out the room service has limited choices and works just until 11:30pm (?!) In the second room the door did not close, the third: dirty! Dirty sheets, dirty bathroom, dirty floor... we had to request housekeeping and sit watching ... finally at around 2:30 am we were able to get our luggage in the room after we were forced to walk up and down to the reception because they were not able to pick up the phone: always busy sign. The outdoor facilities are imposing and beautiful but the interiors besides being dated are extremely deteriorated and dirty. What it was advertise has nothing to do with it. Not even a laundry service in a five star hotel (?!) Extremely poor service and staff with apparently no qualifications. Definitely I do not recommend
We stayed there for 4 nights in Feb . We had 2 rooms and both were just average. The hallways and the carpeting need some serious remodeling and the staff (from the front desk to the kitchen ) needs to pay attention to cleanance of their clothing ( sorry my fellow Moroccans but its true). management staff with suits and ties need to walk less around the hotel garden and get trained on how manage/help the rest of the staff . The breakfast was good and the sweet treets and the mint tea by the entrance hall comes handy going in and out . The landscape of the propriety was good and the pool looked excellent until we witnessed the cleaning lady taking the water from the pool using a bakett to clean the floor by the pool . We also witnessed one of the kitchen staff picking up the bread baskets one over the other possibly contaminating the bread from the the dirty bottom of baskets (during lunch buffet closure) . Front desk staff all need clean ties ( was obvious) ... The staff are in need of TRAINING TRAINING TRAINING .The place has potential if the right management comes along. I have more to add but will stop here.
Stayed at this hotel for 3 nights and to be honest it is really nothing special. The hotel grounds are well kept and very clean but the rooms are very dated and old. The lobby and communal areas are very well maintained aswell as the pool. If your British or non Arabic or French speaking be prepared for a long wait to check in as they will attend to others first. There was a male member of staff that spoke good English and studied in the UK that was really helpful. Had housekeeping walking into the room at 9pm which was quite strange but we declined her services and she left However, breakfast was really good with loads of options and fresh juices. I would not stay again As I feel that the hotel is abit expensive for what you get but it was not bad experience at all.
- Walking distance to Agdal Gardens
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Agdal within a short walk of Agdal Gardens, Mogador Palace Agdal is within 2 miles (3 km) of other popular sights such as El Badi Palace. This 610-room, 5-star hotel has 2 indoor and 2 outdoor pools, along with a full-service spa.
Enjoy the pool views at Al Bahia, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a balcony, a minibar, and a safe.
Mogador Palace Agdal features a full-service spa, 2 indoor pools, and 2 outdoor pools. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.
Reviews from Trip Advisor
45.0% of guests recommend this hotelTotal of 955 reviews