Les Jardins De La Koutoubia5.0 out of 5.0
Recent guest reviews
The tour I was on stayed at beautiful hotels in four Moroccan cities, but this was by far the best experience. The rooms were attractive and comfortable, the patio was gorgeous, and the roses lent an extra touch of luxury indoors to match the flamboyant bougainvillea outside. The pools were amazing. I appreciated the excellent service throughout.
The hotel is a gem! It is so beautifully located, and it's old style is pleasing to the senses. However, there is something amiss. The staff seems unmotivated, and that is the basic problem. There is little or no enthusiasm, and hardly any will to please. Nevertheless the hotel is a nice place to stay, but it could be much, much better.
The hotel is 5 star but has a matter of fact and worn out attitude.The Reception is slow in answering queries....it took 3 calls and a personal visit to reception to get any clarification on the A/C problem.The waitresses at the morning breakfast restaurant are more often than not chitchatting and preening themselves and make little effort to clear the table with used crockery while the customers breakfast.The Indian restaurant has mediocre food and inadequate and slow service.They bring 2 dining plates for 3 persons and then take hours to bring the third plate while the food gets cold.At check out the concierge is handling 3/4 guests at the same time leading to unnecessary confusion.I needed some minor repairs to my spectacles.....a minor issue,but was requested to pay 100 Dhirams in advance.I somehow gathered the impression that this was the tip in advance to the hotel boy!The hotel’s main advantage is that it is close to the Medina and has lovely gardens.But it certainly needs to improve its service to 5 star category.
This hotel is lovely, but with one glaring fault. We stayed here for 8 days on our honeymoon and were given a room upgrade to a junior suite which was lovely. The hotel itself is beautiful, tranquil, well maintained and we loved the rooftop pool! It is however, also situated not even a two minute walk from the Medina, which is amazing. Our room was made up beautifully with rose petals every day as well which was a lovely touch. We enjoyed the breakfasts - though if you want toast be prepared to stand by the toaster for 15 minutes (they are useless!), but fresh fruit, pastries, omelettes and crepes made for you are delicious. The biggest let down at this hotel is the service sadly. In fact we were very often made to feel like we were a nuisance. I haven't ever stayed in a 5*, or even a 4* like that. At breakfast we would probably have say 3 plates each for cereal, fruit, toast etc, we would end up just piling everything in front of us because no one would take it away as it was used. Last morning we were in fairly early (7.30am), breakfast wasn't busy and we just got totally blanked by the staff. I had to go and find someone, wait for them to stop talking to the other waiter and then ask if we could have some drinks. My tea came and was luke warm, so requested another... all of these things were slammed down on the table in front of me without a word or smile. It's actually the younger members of staff who are more polite and once they came in they actually said good morning! We also had dinner in the Moroccan restaurant our last night, again, poor service, not very friendly and we ended up spending really quite a lot of money on a pretty poor meal with poor service, it was really disappointing. Finally, I would say watch your belongings... I put most things in the safe but left a pair of earrings out, which consequently went missing. I never blame maids for anything, I think it's unfair, but my earrings were left in one place and were no where to be found. Luckily they weren't really expensive, however they were one of my favorite pairs :-( It was a real shame, for the money we paid the service really was pretty poor. Inattentive, sometimes(/often) unfriendly staff made a dent in what was otherwise a lovely stay.
Lovely hotel in a lovely location. Near enough to the square, about 2 mins away by foot. Good breakfast, good sized rooms. Lovely views from the roof top. Nice restaurants. Will visit again. Stay away from the hustlers hanging around outside the hotel.
Great hotel, amazing staff! Near the Medina, this hotel is quite amazing . Lovely garden, great pools on the top floor is heated but the main pool is cool and refreshing! It is a super nice hotel with friendly staff. We have enjoyed our stay very much! Would go back anytime.
We went into the hotel for a look around, and saw they had an Indian restaurant where we decided to eat. There were a lot of problems with the food served completely cold, and taking too long to come back to the table. We tried complaining to staff in the restaurant, but were told the manager was in France, there was nobody to complain to and that we should just be happy with our food. Getting nowhere with the restaurant staff we asked to speak to the manager of the hotel. We went with one of the waiters to reception where a few minutes later a tall guy in a suit appeared who claimed to be the hotel manager. He was extremely rude from the first minute of seeing us, saying that he didn't manage the restaurant, the restaurant manager was in France and we needed to come back next week. I said I just wanted to explain what the problem was and he got right in my face and said "I don't care what your problem was, it has nothing to do with me". I asked for his name, he refused to give it to me, because he said it had nothing to do with him. He started shouting (seriously) and being very aggressive. The waiter from the restaurant was equally shouting and aggressive by this point, and we got a phone out to video them as I have honestly never in my life seen service like this, particularly in a hotel which claims to be a 4/5 star. The manager then tried to grab the phone from us, he said "This is Morocco, you are now going to see how nasty things can be in Morocco". He wanted us to hand over the phone, saying it was illegal to video anyone in Morocco. It was honestly like a scene from a comedy film, this guy had clearly had zero training in how to talk to customers. We never once refused to pay, we just wanted someone to hear our complaint. There are so many lovely Moroccan staff working in hotels throughout the country, it is a shame that Jardins de la Koutoubia employ someone who is so completely terrible at his job. It suggests to me that the probably pay very little, manage their staff very badly and that this guy is probably the only one they can get. I can't see any other explanation for why any hotel would employ a manager as useless as this.
It was a very nice hotel. Very clean and the staff was also friendly and helpfull. But the breakfast wasn’t that good at all. The most anoying thing about our stay is the fact that one of the staff members behind the reception desk told the taxi driver in Arabic that he could ask 300 dirham to bring us to the AirPort (normal price is 100 dirham). He was shocked that my boyfriend could understand him (because my boyfriend speaks very well arabic) and my boyfriend attent him what to what he said that wasn’t correct at all and that he was fooling us... so also in the hotel you have to be aware of the fact that you can also get tricked in money related issues.
We have traveled extensively and this hotel has to be one of the best we have stayed in. The room was very spacious and rose petals sprinkled around the bed and bathroom was a really nice touch. The service in the bars and restaurants was first class. Being next to the souk, the hotel is ideally situated. We plan to visit Marrakesh again and without doubt will stay at Les Jardins de la Koutoubia. Thank you fir a wonderful stay. Nick & Janet Gray, Durban, S. Africa.
The property is breathtaking and offers pools, restaurants, bars, and a good spa. We stayed in a junior suite, which had a private balcony, an enormous bathroom with separate shower and tub, and a very comfortable bed. Service was good. My only complaint was with the furniture—chipped, stained, and shabby looking. The excellent hamman and spa soon made me forget my complaints.
- Walking distance to Jamaa el Fna and Koutoubia Minaret
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Medina, Les Jardins De La Koutoubia is within a 10-minute walk of popular sights such as Jamaa el Fna and Koutoubia Minaret. This 5-star hotel has 109 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool. Marrakesh Museum and Almoravid Koubba are a short walk from the hotel, which is in the historical district.
Each morning free breakfast is included with your stay. Enjoy the garden views at Marocain, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
The 109 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Fireplaces, refrigerators, and minibars are also standard.
Les Jardins De La Koutoubia features a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of onsite parking for a fee, along with an airport shuttle (available 24 hours) for EUR 40 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.
Reviews from Trip Advisor
84.0% of guests recommend this hotelTotal of 1682 reviews