La Mère Poulard

The hotel has its issues. The rooms are good size, the views were amazing and who doesn't want to stay in a castle overnight?! The rooms were outdated though and there were a few stains here and there, but again the idea of staying in a hotel inside a castle was amazing. I would recommend staying inside the walls vs outside the causeway which was quite far. You have to lock your door at night. Turn the key as it doesn't automatically lock. We had a view of the bay and the abbey. We stayed one night. There is no elevator!!!! Pack light because you will be climbing stairs. The tides are amazing! We arrived around 9pm at night and the tide was in. We stayed overnight and the tide went out around 10 or 11 am. It is amazing to see Mont. St. Michel when the tides are in and out.

Hotel is situated on the island itself, the parking reserved for hotel is 2 km far and need a shuttle to get to the hotel. Nether hotels.com nor hotel itself informed us about a parking, we had to figure out how to dial a French phone ## from international phone to get a parking lot #. 4-th floor without elevator or help from staff w. luggage. Narrow bathroom , only flexible & fit person can get to the bathtub to shower/bath. Holes in the tiles of the bath. Lock was broken.

Please don't waste your time at this hotel. The staff are rude. There are endless stairs and reception has no one to help with luggage. Even though two people in our group were 80 years old. The room was basic with no tea or coffee. One room had a kettle with a tea bag and nothing else. The bathroom was basic with no shower. None of this would have mattered if this was a two star hotel. But this hotel charged an absolute fortune and advertises itself as a great luxurious experience. On top of that the cost of breakfast was extortionate. As is the fact that their world famous Soufflé Omelette is an extortionate €38 for a plain one and more if you dare to have something else in it. When you consider that it's actually full of hot air it's disgusting to charge people that much for it. I wonder if Mere Poulard herself ripped off weary pilgrims coming to Mont Saint Michel after a long trek to get here on cold nights. The Poulard empire seems to have a monopoly on this rock...all the restaurants belonged to them and had the same tiresome menus. All over priced. They rip you off because they are Mont Saint Michel and they know if you stay here overnight you have to eat here. My advice is to NOT stay here. Stay outside and travel in for one day. Mont Saint Michel is a day trip and not more. Apart from Abbey, there's nothing else to see. I expected for the price I paid for La Mere Poulard Hotel to have some luxury. I got nothing but rudeness and theft of my money. Don't stay here.

In 1890 the hotel was famous for hospitality & special omelettes & has boasted many famous visitors. Now the room has shabby carpet, curtain rail & curtain missing & minimal rude service. Having taken a 4 hour trip from Paris we found long queues for the shuttle bus. We pushed our large suitcases for an hour & walked to the island. At reception, Dian on the desk gazed out the window & at a computer screen while we waited. Finally he gave us keys saying your room is on the fourth floor. I asked for help with my luggage to be told there was no one to help. Replying 'I am 69 & after a long journey would have trouble ascending the stairs & am unable to carry my case up" I insisted on help. Dian then carried the cases up to a room & left. We were unable to lock the door & no one was at the desk. Later we returned & Dian came up with us & had given us the wrong room. No assistance was given to move our belongings. While we were doing so he sent up another couple while we were vacating the room . This was very embarrassing. No wifi info was given. He did not tell us we could acess the 2nd floor from the ramparts. He did not tell us breakfast was not included. When checking out at 11 am we waited in an upstairs lounge before making our travel connection as it was raining heavily. We were told to leave as it is a function area. There is no waiting area at reception. $1000 Australian for 3 nights accomodation & buffet breakfast. Astoundingly rude & poor service. I would recommend staying off the Island at Barrage the shuttle is free & runs 5 minutely all day or it is walking distance & you have full view of the island. This hotel lets down a landmark tourist destination. It is understaffed & poorly maintained.

We spent four nights at La Mere Poulard. We were left with the powerful impression that it was not just the cows in Normandy being milked. The fellow at reception (Dion) suffered from terminal disinterest in his clientele. We had a very pleasant but tired room on the fourth floor accessed by a very narrow and steep staircase. He declined to assist with our luggage until my wife put her foot down. Also, the ;young American couple in the room next to us, were met with the same disinterest and the fellow steadfastly refused to assist them at all with their luggage. The fellow at reception also avoided eye contact with any of us and it was clear he was not enjoying his job. The chambermaids worked very hard and diligently to service the rooms and they were magnificent. Their job was not made any easier by the the stained and worn out carpets in our rooms. The breakfasts (we stayed four nights) were generous and offered a wide variety of fresh foods (apart from tired gelatinous fruit salad). We found the costs of accommodation and the additional costs of the breakfasts to be excessive, and we would recommend that when prospective travelers staying on Mont St Michel should canvas other options before considering a night or to with this tired old lady who is sadly resting on her laurels.

Great location, good services, furniture to be improved. Historical photos on the walls make you feel proud of sharing the location. The restaurant concept is very interesting. Prices are higher than quality overall, though...

Amazing experience to be able to stay in Mont St Michel - our bedroom view was amazing and we overall enjoyed our stay there. We were however disappointed to hear that a diner-breakfast deal was not avail to us especially as we ate in Les Terrasses Poulard... Dated but part of the experience...

I recently stayed here for one night. The arrival to the hotel was truly tramatic - the hotel did not provide any directions, and only instructed me to contact the hotel for the gate code upon arrival. I ended up at several wrong gates - one of which incorrectly allowed me access in my vehicle across the bridge - all of which took over an hour to figure out. After stopping to ask several bus drivers, traffic custodians, and others, I finally ended up at Parking Lot A where I used the access code to park in the lot. (Upon departure the "free parking" ended up with payment demanded to exit the parking lot.) It was enjoyable to catch the free bus taking me across the bridge to the hotel - which is conveniently situated just inside the city gates.The hotel check in is just to the right of the famous restaurant. As another reviewer mentioned - be prepared for stairs! The entrance is on the ground floor and the restaurant is on the first floor. My room was on the 3rd floor - four long flights of stairs up with luggage (suggestion - pare down to what is essential to pack for staying on Mon Sainte Michel). I was in a room on the end, with a pleasant cross breeze from windows on two sides of the rooms. The room overlooked the lake (when the tide was in) and the bridge to the island. The furnishings are basic but clean. Toiletries are sparse and harsh - bring your own. The bathroom definitely needs an update - the flooring is soft and squishy, the shower sprayed water everywhere and flooded the room, the toilet was in a separate tiny room with little windows without privacy curtains which had people on the walls of the abbey peering in. The hotel was in a perfect location for staying on the island overnight. I would highly recommend staying overnight to avoid the bulk of the crowds during the day. It was surprising to see the number of people trying to squeeze themselves through the narrow streets in the morning as I was leaving.

We had a great family visit to La Mere Poulard this summer. Omelettes are justifiably famous and service was very good on a busy day. It's not cheap but well worth a visit - a real institution in Mont St Michel.