The Westin Dragonara Resort, Malta5.0 out of 5.0
Recent guest reviews
Currently in reception about to check out a day early for what was meant to be a peaceful weekend. Arrived at 1am from the airport and on arrival could hear workmen drilling. I was told my room was ‘fine’ but there was no WiFi and he was pleased I was ‘tired’ as I would sleep through the noise! Obviously I asked to move room and he finally, after much discussion in Maltese with the other night receptionist, agreed to a different room. As it turns out this was obviously part of some secret plan to teach me to accept the room you are allocated at check in. Because...on getting to the room - now at 2am - whilst there was no drilling, there was also still no WiFi and the room was stifling hot. I tried all the modes of the air conditioning system - but could only get hot air. The only option to reduce the temperature was to open the balcony door. Having fallen asleep at 4am, you can imagine my delight at being woken at 6am by what sounded like a fleet of helicopters landing on my balcony. It soon transpired that the entire outside pool area was a huge renovation project and there were industrial cranes, drills and workmen all over the area. On booking, no one had told me this, and on complaining to the manager moments ago, I was told that the pool area is always closed till April and everyone should have been told about the works on booking. As for air conditioning - its a two pipe system which only turns to cooling in May - despite it being 23 degrees! So...back to the Hilton next door, with its renovated rooms, functioning WiFi and air conditioning, and swimming pool open 365 days a year!
They are in the process of doing some remodeling on this hotel, and I have to say that it is probably a good idea. It is a very nice hotel that is a little past its prime and has not kept up with the modern look and feel of current hotels. BUT, it is a very good hotel. We were upgraded to a wonderful room with a great view. The thing that makes it a five is the customer service. The people were wonderful! Tatjana took great care of us any time we needed something and Tony at the concierge desk was also wonderful. I would come back just for the customer service! The location is very good and there are plenty of restaurants and things to do within walking distance.
The good: The Hotel staff were excellent and made us feel very welcome. Breakfast had a great variety and was perfectly adequate. Nice size rooms. we had a lovely sea and city view. The bad: It would have been nice when booking if Starwood had informed us about the renovations in progress in which case we would have stayed somewhere else. Tried to book the SPA from the room for my wife and myself and the receptionist there was not helpful at all. We subsequently booked the Hilton SPA down the road. The ugly: Loud banging and drilling noises around the bar and dining area from under a huge temporary covered area. Why do all the local members of the gym have to walk past the bar and restaurant every few minutes ? There should be a separate entrance for access to the gym. Although the rooms are good, the bathrooms are ugly and very dated and in serious need of being modernised. Some of our towels were so old, they ripped easily when drying oneself. Conclusion: Probably a nice place for a family holiday in the summer and after renovations are complete.
Obviously a very nice hotel, aspects are being refurbished and will enhance it’s already luxurious appearance. Sunday lunch being readied while we were there, sorry we couldn’t stay, looked very attractive
Last week end my wife and I spent a weekend break at Westin Dragonara Resort, the Resport is amazing, the food is great but what we are always impressed by is the service and sense of belonging of all the staff, they are amazingly helpful and go beyond their means to satisfy their guests. Very friendly and professional, the tidiness of the place is incredible. We are always impressed. Keep it up
Absolutely wonderful in every way. Lovely twin room with balcony overlooking the pool, with a sea view. Gorgeous breakfast buffet and evening meals with theme nights and al a carte restaurant option as well. Good bar. Staff were friendly and helpful all the time. I really can't recommend this hotel enough.
Stayed for 5 nights. A few things did not go to plan on check-in which led to a less than satisfactory start to the holiday but I brought the problems to the management's attention which was very satisfactorily responded to and resolved by Sasha and Tatyana. From there on things went very well and ended up having a lovely break, certainly a credit to the excellent customer service skills the two ladies demonstrated. Objectively, the hotel has a few let downs, there were some major renovations taking place which was disruptive and probably did not allow a 'proper' experience of the resort. In addition the weather was rather poor again preventing a good experience of the whole resort (bearing in mind i am not blaming the property for the poor weather :)) The internal pool and its associated facilities were pretty tired and did not seem to belong to a 5 star, although I suspect the hotel does not really rely on it when the weather is good. There was a persistently strong smell of chemicals which constantly made me feel as if I was in a hospital. Despite Sasha very kindly arranging for a fragrance diffuser, the smell was overpowering - I am unsure if the chemicals are used to mask smells from the drains. I would very strongly suggest considering a change of cleaning products, unless this is purposeful. Breakfast experience and variety was nothing really to scream and shout about. The room itself was pretty big with a nice big balcony overlooking the sea - thoroughly enjoyed the room. Bed was very comfortable as well. The canapes served (with the executive club room) were delicious and varied on a daily basis. The staff in the lobby/restaurant were very pleasant and attentive although it seems they were under pressure from being overworked, which again seem to be due to the renovations. Dined at the Quadro restaurant during the stay - very very quiet but lovely service and food was good, not very expensive either. Overall I enjoyed the stay. The location is spot on. Benefited from free parking. Despite the few niggles I would certainly consider returning, and perhaps during a warmer time of the year when I suspect the hotel will be much more enjoyable.
This hotel never disappoints, we were a table of 10 for the Sunday Buffet Lunch with 3 kids. We had a lovely sumptuous lunch, with lots of food to choose from and to die for, so delicious. The service was great, the ambiance of the restaurant was lovely and would definitely recommend to any food lover.
I’m not a frequent reviewer; working in retail I understand the pressure of working in hospitality whether it be hotels; eateries or other establishments. But after spending 4 days at this hotel I think it is worth sharing my thoughts for future patrons. My initial experience via e mail and WhatsApp was great; I secured airport transfers and flowers for my wife on Valentines Day with such ease and great service that I would expect from a 5 Star Hotel. However once we arrived service was a real let down. Upon check in we were kept 15 minutes whilst the process was undertaken. Bear in mind it’s 10pm and I have 3 children and I am a Gold SPG member. Check in usually takes 2 minutes. I should have been offered an upgraded room and was not. I know this is subject to availability but usually I am told at check in if it’s not been possible; I receive an apology and we move on but not here. The worst service however was in the lounge bar/ area. The hotel was being renovated; irritating but we were aware. This meant however that eating options were minimal; a fine dining eaterie which with children is not really suitable or the lounge bar. We chose the latter but service was terrible. Not enough staff; food took a long time to arrive, when staff were there attentiveness was terrible. We sat at our table having eaten with plates and empty glasses sitting there for over an HOUR. This lack of service continued at breakfast, they ran out of eggs at the egg station and it took 10 minutes for them to be replaced. Why? I would never expect this in a hotel that has a 3 star rating never mind 5 stars as in this case. The hotel is in a great location; it is tired especially the bedrooms but it does look like this is being addressed but many of us that stayed this week complained about the service and to be honest it went in one ear and out the other. I hope they resolve these issues and quickly and maybe one day it will have service and customer care it’s patrons deserve.
This hotel truly lives up to his/her 5 stars. The staff is friendly, rooms are clean and quiet. The bathroom has all the lotions and gel you can imagine. On top of all that I had 2 double beds in my room! Most of the rooms have Mediterranean view and for 5€ you can order gym gear to your room (sneakers, socks, shirt and shorts) and the gym is nice and clean and it is huge. I had some issues with the curtains in my room, I couldn´t close them but the lighting outside is not too bright so it didn´t matter. Also, one day my balcony slide-door was stuck so I had to call someone to help me out with that. All in all, well worth the money and Malta is nice even on off-season!
- Free WiFi in public areas
- Free parking
- Onsite dining
- Private beach
The Westin Dragonara Resort, Malta places you within a 10-minute stroll of St George's Beach and Bay Street Shopping Complex. This 340-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a casino. On the waterfront, it's also near Fort St. Elmo and Mediterranean Conference Centre.
This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All of The Westin Dragonara Resort, Malta's 340 recently renovated rooms provide minibars, electric kettles, and safes. Guests can expect to find WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Phones, ironing boards, and desks are other standard amenities.
The Westin Dragonara Resort, Malta features a private beach, 2 outdoor pools, and a casino. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an indoor pool, a children's pool, and a fitness center.
Reviews from Trip Advisor
88.0% of guests recommend this hotelTotal of 3573 reviews