The Westin Dragonara Resort, Malta5.0 out of 5.0
Recent guest reviews
Visiting Malta, I decided to stay at this hotel because of its location, several good recommendations from people who visited already some years ago and the fact that I was able to spend my SPG points and benefit from the status. Having visited SPG hotels around the globe - in Europe, Asia, USA and Australia, I can say this is absolutely the worst experience I ever had in the program. On the plus side: + great club lounge and amazing club lounge team + very nice hotel as a property - beach, swimming pool, interiors, etc. + amazing views from the rooms and the surrounding of the hotel However, the negatives prevailed (not really one big bad thing but the fact that at every single step I was disappointed with the poor service and nobody really reacted in a manner I’d expect from SPG 5-star hotel staff) - Smelly rooms with cranky furniture (Tower Rooms at 250-300 EUR / night), bathroom doors getting blocked, etc. - Worst concierge service ever experienced (i.e. sedan instead of a van for a family of 5 - despite van confirmation, forgotten bookings, long waiting time, while the concierge is having a private conversation, very shallow information provided) - in the end I switched to Taxify and Google... - Kids Club practically not accessible even though it was supposed to be easy to book also outside of the season. Playground constantly closed while it was supposed to be opened at all times. Practically no facilities for small children, also no indoor pool area for small children. - Poor service at reception (i.e. room key didn’t work at pool / lounge, next one didnt work at room / lounge, after third attempt it didn’t work at room / pool, I stopped after third attempt... written prompts to add pre-authorization even though initial one was used <5%, pre-authorization still blocked half a week after check-out despite all payments already charged to the credit card) - day cleaning to start as late as 17:30 blocking your room in the afternoon / evening. Cleaning staff clearly stating they are understaffed and often leaving floor full of dust because of insufficient time - fire alarms on 5+ times throughout our stay - including at nights / early morning - very little responsiveness of the team to the above issues and no proactive reactions To sum up - great property but nothing of the 5-star service you’d expect. If you book a great apartment via AirBnB you effectively get the same for half or less of the price.
We recently enjoyed a 4-night stay at the Westin with our two children, ages 5 and 8. The staff were friendly and attentive. They helped us find a driver when we wanted to explore the island a bit and just went out of their way to make sure we had everything we needed. Much appreciated. Breakfast buffet was fantastic--kids thought they were in food heaven! Lots of options for the entire family. We spent lots of time at the pool and the pool bar was great. Lovely views from the pool area. We explored some different beaches, but the beach area looked very relaxing. Our room was spacious and beds were very comfortable. Plenty of space to spread out a bit, which is important when traveling with children. No complaints from us! This is a lovely family resort and if you are traveling to Malta staying here is a great choice.
I think that the room was really nice, the beds were comfortable and the breakfast was good. As a person who has lived in many hotels I feel that service is one of the most important things on a hotel and I unfortunatly found the service to be below standard. The personel was not rude at all but a bit inexperienced and very unflexible. When we got there it was not possible to check in early, even if it was an hour which is OK if there are no rooms available but usually this is possible. We also became loyalty customers and was promised free wifi (because you have to pay for it otherwise) but we never got free wifi. We booked a sea view room which looked really nice on the pictures and was excited as we have lived at hotels with sea view on Malta before, but we got a room with a view of the pool and had to lean out to see the ocean, make sure to ask them what kind of sea view they are offering when you book. We also asked to be higher up but was placed pretty low, and here comes the inexperience part, when a couple books a room, do not place them right on top of the play ground. It was really noisy. When we had breakfast the waiter took my plate which had contained fruit and spilled the jouice on the floor just beside me and I had to dodge it to not get it on me. He just walked away without saying anything. When we where going to check out we needed some extra time, I checked the availability on the rooms before we asked to see so they were not overbooked, they were not. So we asked and he basically told us that they are short on rooms so it was not possible, my girlfriend asked if there was anything they could do and he gave us an extra hour. We are fully aware that its not a right to have longer check out time but we basically had to negotiate to find out that it was possible in the end. Overall the room and facilities where really nice and the personel polite but a bit inexperienced and very unflexible. The pool area has a stunning view and it feels very luxurious to be there. We will probably not come back but we are happy we tried it.
My husband and I came to Malta for a long weekend and stayed here for 3 nights. Lovely hotel. Extremely helpful staff. Comfy bed with thoughtful complimentary mini lavender balm relaxing roll on to help you sleep. Cosy dressing gowns and the complimentary heavenly spa toiletries were one of the nicest hotel ranges I’ve used. The breakfast was amazing with an outstanding variety of everything possible including a smoothie corner. The bar area was friendly with great coffee served in Villeroy & Boch mugs. No complaints with the food we enjoyed there for lunch or dinner. Outside there’s a pool bar. Unfortunately access down to the sea was closed due to weather conditions, but I would imagine during the hot season it would be fabulous. We will definitely be returning to Malta and The Weston Dragonara Hotel.
Spent 4 lovely nights at the Westin this week. Place is spotless and the staff are very pleasant. Breakfast each morning was of a high quality and variety was good. A special mention of praise to a blonde female suited staff member who was involved in greeting staff at the entry to the breakfast room (I wish I could remember her name). She chatted to my sisters and I on arrival our first morning, during our chat it was mentioned we were there as a birthday treat for our father for his 75th birthday. Some how she managed to make out who are dad was (she hadn’t met him as he had gotten breakfast solely earlier than us), found his room and sent a beautifully composed card accompanied with a cake .... how lovely was that ! Rooms are freshly refurbed to a high standard, the area outside the lift as you arrive to level 5 has yet to be redecorated but I m thinking it’s in the process as the rest of the same level has been already done. Food and drinks in the lobby / lounge are are very nice and all though costs more than locally (you would expect that), they were extortionate. Staff working this area were very attentive and efficient. If I have any minor grips with this place, I would love some slippers in the bedrooms (this I expect from a 5*), a single mini bottle of water in a triple room seems excessively mean, the indoor pool area is tired and does require some maintenance (paint peeling on the roof, boards around the hot tub were loose) and the door men at the entrance to the hotel could do there job a little better (not once on pulling up to the entrance by car did they open a door, help with luggage or shopping bags etc), instead just stool there with a welcoming smile (I d expect a little more than this from a door man in any establishment).
My second time to stay in the hotel for me, confirmed that it deserves a 5 star. Second time attended a conference,facilities, perfect and all requirements met. Stayed 8 nights and enjoyed the Tower room. What a view, wow. Room was perfect, Spotless and towels changed daily, in room good food top class Executive lounge and breakfast and staff exceptional. Coincidence was my birthday, and great assistance given to make the occasion memorable. I have no hesitation in recommending hotel which was perfectly located.
Exactly twelve months on, and the testimony of how good the Dragonara was, its staff, and the overall experience is reflected in the fact that I remember so much of the experience, the surroundings and the staff who were professional in the true sense of the word. Even before we got there, Robert Vella, the wedding coordinator was regularly in touch and helped us organise the wedding to such an extent that we were confident in what to expect and, even more importantly, confident in his ability to take most of the pressure off us while keeping us updated and involved in everything. Once we arrived at the Dragonara, it became clear that the hotel was first class. We were travelling with our four year old son and arrived late - there were strawberries, prosecco chocolate and nuts waiting for us in the room. Our son ate the strawberries but decided a banana was the only thing that would enable him to sleep. We rang down to reception and they immediately brought up a banana. He was delighted and went straight to sleep. On another occasion he lost his bouncy ball and when the staff found out about it they brought a replacement ball up to the room complete with note saying they would keep searching for his. It was this kind of consideration and thoughtfulness that makes the Dragonara different from other hotels in its league. Malcolm at the concierge desk was constantly jovial and always ensured to give us advice on the area and that a taxi was waiting for us whenever we needed it. In the breakfast room Jeffrey was attentive and friendly and made the breakfast experience even more relaxed and enjoyable. Speaking of which, the options for breakfast were numerous and always very tasty. All in all, I can’t compliment the Dragonara and its staff enough and I can’t wait to go back for a visit some time.
Most people wonder which is better, Hilton Malta or Westin Dragonara. Stayed at both hotels 2 days at each place and without a doubt Hilton is the best for the rooms with perfect sea views. Though both have been recently refurbished i would recommend Hilton by far. Be careful while booking the rooms at Westin as most rooms face either Corinthia hotel or the bay and do not have views of the sea like they stated in their advert. They should call them either bay view or partial sea view as the sea is visible only from balcony with you looking over. I would certainly recommend Hilton Malta. The customer service at both hotels was very good, especially Westin but unfortunately there is very little they can do as the way the hotel is located and designed you can not get view of the sea from most of the rooms. The rooms face the opposite side of the hotel and very few of them have the sea views. So if you want best views choose Hilton!
Great rooms. Very large. Some with balcony. Beds are comfy and large too. Gym is good. Friendly and helpful staff. Within walking range is a small shopping centre so you can go there and buy stuff for you or your loved ones.
My daughter and sister booked a Sunday Lunch at the Terrace Restaurant, at the Westin. This was to celebrate my granddaughters Confirmation. Everything was arranged with the Restaurant Manager and his Deputy. The girls picked where they wanted to sit, and we were shown to our tables, and invited to the buffet. The Selection was fantastic! both hot and cold starters, there was something for everyone! We then went to the Main course selection, everything was fantastic, some of us wanted to leave room for the mouthwatering deserts, my favourites, Apple Crumble, Tiramisu and Casatta Sicaliano , various ice creams, and a fantastic Cheese Selection. A very enjoyable occasion, enjoyed by the children and adults, Thank you The Westin Team Staff and Chefs!!
- Free WiFi in public areas
- Free parking
- Onsite dining
- Private beach
The Westin Dragonara Resort, Malta places you within a 5-minute walk of Dragonara Casino and Paceville. This 340-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a casino. On the waterfront, it's also near Fort St. Elmo and Mediterranean Conference Centre.
This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All of The Westin Dragonara Resort, Malta's 340 recently renovated rooms provide minibars, electric kettles, and safes. Guests can expect to find WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Phones, ironing boards, and desks are other standard amenities.
The Westin Dragonara Resort, Malta features a private beach, 2 outdoor pools, and a casino. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an indoor pool, a children's pool, and a fitness center.
Reviews from Trip Advisor
88.0% of guests recommend this hotelTotal of 3624 reviews