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The Westin Dragonara Resort, Malta

5.0 out of 5.0

Recent guest reviews

I travel the world, and one of my favorite hotels is the Dragonara in Malta. The facility is spotless, and beautiful. It is the staff that makes this hotel exceptional. Daniella and Pam are two special people.

I paid more for a sea view and larger room and this was good and acceptable. However, I was a little surprised, to find that my room did not have a separate shower and bath, as the Grand in Gozo had the previous week, but wasn’t such a highly esteemed hotel as Westin. We only booked the breakfast, but I’m glad we didn’t book anything else based on that experience. The bacon was mostly burnt and only streaky. The chef cooking you fresh eggs, who was male and did so for four out of the five days we stayed, couldn’t work the small hot plates he was using. Cold fried, undercooked, eggs just don’t make my breakfast and his attempt at an omelette.. I’ll stick to fruit and toast thank you. Look, the Hong Kong Hilton buffet breakfast is where this five star hotel should aspire to achieve, but it didn’t get near. Looked good, but failed to meet my expectations or what it promised. Oh, also don’t use your room bar. For a 5cl miniature gin you pay 4.5 Euros. Go across the road and buy a 20cl bottle for 5.3 Euros.... I don’t object to a profit, but why be mugged?

Pros: 1. Beautiful location on the sea which was a 5 minute walk to restaurants 2. Taxi Service was readily available at hotel entrance 3. Front desk accommodated a room change to bay view 4. Clean room with nice balcony 5. Executive lounge was convenient for breakfast and predinner appetizers and drinks 6. Excellent room service meals available at fair prices Cons: 1. Air conditioner did not work at all in room which made it too hot at night to sleep comfortably 2. TV was difficult to turn on with absolutely no movie channels available 3. If you want a clear and wide sea view upgrade to the 7th or 8th floors bay view 4. QUADRO was underwhelming with no sea views from inside tables, it was too brightly lit for dinner, and the fish was okay. Fortunately there were 2 other restaurants within walking distance from the hotel which we liked much better. Overall we enjoyed our stay very much and would recommend staying here. With some room maintenance this could be a 5 star resort

We stayed in this hotel for 3 nights for our anniversary celebration.the hotel is very close to the St. Julian’s city centre where you can find plenty of options to eat. I don’t really know how distant is by public Transport to the Valletta as we rented a car .Generally speaking all the staff were really helpful and smily. When we checked in they have upgraded our room. It had the most amazing view with an extra large balcony. The room was very clean. They also left a bottle of champagne for our anniversary celebration. The breakfast was good with and all the staff were really helpful all the time. We really did enjoy our stay at the Westin Dragonara and we highly recommend the hotel.

just got back from the westin and have stayed in westin's before around the world this one also didn't disappoint. the room was fabulous with the view of the ocean, the pool and beach area lovely. the restraunt staff were amazingly friendly and professional. Fabulous hotel. Found the concierge not particularly brilliant to be honest which was a disappointment and also a few other nit picks that you expect the westin to be better at. Our main bug bear was the breakfast coffee. As we have decaff, found it to be really poor that they could only provide nescafe instant sachets and not a lovely fresh rich caffetiere or pot of coffee. One waiter bought us one sachet each. Was shocked. Really poor Westin. This is to be expected in a B&B not a 5star hotel. Was also not called on morning of checkout by the desk to say our transfer was here. The driver was left waiting in reception for 20 minutes. He did tell the concierge our name but no call. Disappointing

The Westin was perhaps “the” best managed hotel ever! The staff were amazing, the food was incredibly gourmet for a hotel, in fact we ate there for 7 nights in total and it was faultless Breakfast was buffet style with no nonsense artistry! In comparison to worldwide 5star decor it’s not quite up there however I do believe it’s the best 5 star on the island . The kids club was not great, we were there out of season but during Halloween school break, there was a small climbing play area and we decided not to leave our 7 year old in as it was mostly babies. The bedroom was huge and clean We were bitten alive with mosquitoes at night so make sure you come prepared we didn’t !! Overall this hotel is fantastic, more geared to adults and super relaxing Located on the waters edge

nice hotel, good location close to all amenities, nice view surrounded by the sea. a lot of services offered within property. friendly and helpful staff. a well relaxing place, offer children care and activities and various restaurants to choose from.

We stayed on the 4th floor (418) overlooking the sea and coastline. The room was very comfortable, twin queen beds large assortment of pillows.You also have Tea and Coffee making facilities which is really good especially if you decide not to have breakfast which is by far to expensive at 23 euro's per head. Much cheaper full english very close by. The staff at this hotel are a dream from Top to Bottom!! Ramon at the bar is great order a drink or food(which is great) nothing is too much trouble.Good pool, good sunbed facilities,poolside bar and food. Downside for this hotel, very poor TV programmes in the room if you are british,also it is my opinion the hotel needs some kind of transport facility to help their customers to visit the attractions available in Malta. All in all a great experience.

The hotel requires serious inspection in safety and health issue. The hotel stars do represent the quality. Once we will have some time, we will write the Marriott's head office a letter about all the issues we experienced during the stay. Here is the summary of what we have experienced since the first day we arrived to the hotel. We travelled from Geneva to Malta for one week during our children's school holiday. The plane was delayed and we arrived to the hotel much later than what we expected. We pre-ordered a taxi through hotel's concierge service and specifically mentioned that we wanted to have the taxi equipped with one baby seat (for our 11 months' old son). When the taxi picked up us at the airport, there was no functional baby seat in it (there was a baby seat laying on the backseat but there was no possibility to fasten it). When we arrived at the hotel, we got a room (room 527, a family room of ~45m2 for 4) that smelled so badly that we had to ask to change to another room. The staff kindly agreed to change the room but they could not do it before the morning after. We had no choice but to stay in a moldy room for one night. The water boiler we used to make baby formula in the first room was leaking water from the bottom while being turned on, which was a very serious safety issue (especially with kids around). We reported this to the reception and again the staff quickly provided us a new one. Next morning, we packed all our and the children's luggage and got the first room changed. We were "randomly" moved to room 608, which was in the beginning smelt a bit moldy but we decided to let it be for the time being, hoping it would go away with some open window ventilation. However, the moldy smell was just getting worse for every night. Apart from the moldy smell as in the first room, we could even clearly see framed paintings on the wall were covered with black molds and condensation inside the glass as well as several places in the bathroom and the corner of the room were covered by the black molds, which is indeed disgusting (without exaggerating and we did take photos). It was noisy outside on the balcony and we could hardly open the windows during the day when there was construction work going on the other side of the street. The air condition sounds so loudly, even with the lowest power on. The bathtub was at first broken and no water could be drained. We again reported to the front desk and later it was fixed. One of the lamps in the bathroom was broken and blinked annoyingly. On the third night the smell got so strong and we could no longer stand it. Both me and my kids strongly suffered by asthma and allergic reactions since we arrived there. After a sleepless night, I almost had no voice left when I came down to the reception at 5 am this morning to again ask for changing of the rooms. This time I asked to inspect the room myself in advance and refused to be placed in a random room again as the last time. Packing the luggage already twice during the last four days was already annoying enough. On the fifth day at the hotel, we moved for the third room (Room 719). This room indeed did not have the same problem as in the previous two. But the air conditioning in the room did not work. We were so tired of having to complain again and again and decided to let it be and just wished to go home as soon as possible. I had to spend the complete fifth day to catch up some missing sleep and at the same time was suffering a lot by coughing and all the allergically reactions to the molds and dust in the previous two rooms. My youngest son is covered by eczema in his face, because of the allergically reactions due to exposure to the molds. After reporting all these to the customer relations manager, the manager admitted that there was a water leakage ongoing between the wall of the room and the bathroom. We were firstly offered with 10,000 star-points within the Marriott and Starwood Hotels as well as the access to their Westin Club Lounge. We kindly refused to those offers and clearly requested to be refunded for the first four nights suffering in the moldy rooms. But our requests were refused several times. We kindly asked to forward our request and emails to their general manager without success. Even until the last moment we talked to the Director of Operations, he still tried to convince us to accept 3 free nights for a future stay at Westin Dragonara in Malta. I refused it without hestitating. (Westin Dragonara will be the last hotel on the earth we are willing to visit again.) He also explained me that the weather condition in Malta was ?ex-ordinary?. It sometimes brings problem to the hotels in term of humidity. My question now is: How could a five stars hotel within Marriott's chain to accept such excuse and isn't there certain standard requirement for a hotel to gain its five stars, regardless the weather condition. We have been to places worse than Malta in term of weather condition, but our experience tells us that the hotels' standard is more or less representative by their stars. (This I will clearly ask Marriott's head office to clarify for me.) None of the issues mentioned above would be expected at a five-star rated hotel, and certainly not all of them at the same stay. All mentioned facts are in fact considered as serious safety and health issues, should not even happen at any normal European standard hotel. We were indeed surprised by the fact that the hotel did not think that we were in the position to ask for a refund and tried to avoid refunding us from the beginning. It is absolutely not reasonable to require the customer to pay for the first four nights suffering in moldy rooms and risk for electrical hazards at a well-established hotel chain in the world. The responsibility for any such risk check-up completely relies on the hotel itself. In the end we got our refund for the first four nights’ stay and our holiday in Malta did not finish as what we would expect. After returning to Geneva, both me and my kids had to visit the doctors for the treatment of our allergies after the stay at the hotel. Now one week later, I am still suffering from the coughing.

Having stayed in many hotels alone, I have not always been treated well as a single traveller. On the contrary, The Westin staff welcomed me warmly and I received nice treatment by everyone. The hotel's front desk manager asked me if I wished to change my last name for his.., which I interpreted as a local sense of humour. Travelling in November is quite off season to have a swim, but with a warm jumper, I'd recommend having breakfast on the terrace and enjoying the view.

Dragonara Road St. Julian's Malta

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Private beach

The Westin Dragonara Resort, Malta places you within a 5-minute walk of Dragonara Casino and Paceville. This 340-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a casino. On the waterfront, it's also near Fort St. Elmo and Mediterranean Conference Centre.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All of The Westin Dragonara Resort, Malta's 340 recently renovated rooms provide minibars, electric kettles, and safes. Guests can expect to find WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Phones, ironing boards, and desks are other standard amenities.


Property features

The Westin Dragonara Resort, Malta features a private beach, 2 outdoor pools, and a casino. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an indoor pool, a children's pool, and a fitness center.

Room options

Luxury Bay Suite, 1 Bedroom, Sea View

King 1 | Sleeps 4

Presidential Penthouse Suite, 3 Bedrooms, Sea View

King 1 | Sleeps 8

Junior Suite, 1 King Bed, Sea View

King 1 | Sleeps 2

Tower Room, 1 King Bed, Sea View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 3518 reviews