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Hotel Illa d'Or

4.0 out of 5.0

Recent guest reviews

A little walk into the Port from this hotel, but not too bad. Lovely rooms and great terrace restaurant with fantastic food and views. There is also a spa facility which seems to have been recently built which is great.

This hotel is rated as a 4 star plus which I think is fair. The location with private seafront bar and restaurant is excellent. It takes about 20min to walk along the "Pine Walk" to the centre of the resort where there are many bars and restaurants. The hotel is suited to an older demographic but the separately managed apartments behind the hotels are family friendly.

The hotel has undergone extensive refurbishment in recent years, and has now been completed to a very high standard. But with the changes has come a change of management and when we returned after 18 months I wondered whether the ethos and “feel” of the Illa d’ Or might have changed too. Thankfully, under the guidance of new Director General Sofian Hamames, the friendly and attentive staff who have helped shaped the hotel’s illustrious reputation have largely been retained and it is business as usual. He likes to engage with the guests and presents the same approachable manner as his predecessor, the now retired Miguel Salom. Once the domain of an older clientele, the hotel is now attracting a younger customer base which was evident when we visited in early October 2017. But don’t worry, the occasional evening entertainment remains subdued and tasteful, and concludes well before bedtime! If you have booked half board, the dinner menu changes every two days and there is plenty of choice with regular Mallorcan specialities on offer as well as more traditional fare. And if you are fortunate enough to be allocated a table in the window take care not to head-butt the pendant lights above the tables. You won’t hurt your head but it is embarrassing. In the summer months there is an a la carte dinner menu served on the outside terrace by the water’s edge. It is a beautiful place to dine, but if you are half board the allowance against using the a la carte is a meagre 12.5 euros per person. That seems a bit mean because to add dinner to the bed & breakfast tariff is 30 euros per person per night. With its beautiful location, coupled with luxury and style, it is no wonder that guests return again and again. If you can afford a sea view, even without a balcony it is worth paying the extra. The view of the bay is truly breathtaking, especially as the sun goes down behind the Tramuntana mountains that enclose the bay.

Had food here as a family. Was truly brilliant. Not cheap but if I ever go back to Pollensa I will definitely return. The burger I had was probably the best I have ever had! The rest of the group had great food too and the lady that served us could not have been nicer.

This is our fourth trip to the Hotel Illa D'Or and we have already booked for 2018. We like to visit slightly out of season and have always enjoyed friendly service and a lovely room - and this recent visit was no exception. It might not be to everyones taste - discreet evening entertainment, quiet position, limited outside pool area with no children facilities, but that's what we love about it. It was a bit busier than we have experienced before and obtaining a sun-bed by the sea could be a bit of an issue - only caused due to other residents securing beds for their use later in the day despite the polite signs. I am aware that residents of the apartments are able to use the full hotel facilities but not vice-versa for hotel guests to use their pool area - which might help to avoid the bottleneck. However nothing could deter us from having a fabulous time as always and we can't wait to return.

Located almost at the end of the pine walk this is a lovely family run hotel. Staff appear to be long serving and we met a number of people that come back each year and I could see why. Great service well equipped and good food in the restaurant. The room was a little small but well fitted with enough lighting. However we had a big terrace overlooking the bay facing the sunset which more than made up for it. Spa was good. Worth a return trip.

We stayed for two weeks at this hotel which was in a good position at the end of the pine walk which is enjoyed by all who stay In Puerto Pollensa. Everywhere is kept ver clean. The staff were very friendly and helpful and the food was well presented with quite a varied menu. Unusually the same menu was rotated every two days so if you enjoyed a meal it was also on offer the next. We had a central room with a large balcony overlooking the sea giving spectacular views especially in the mornings and evenings. During the main part of the day we found it too hot as there were no sunshades. The room was always nice and clean but we found it a bit small. Only three drawers for two people staying a fortnight. Both pool areas were spotless but the sun beds would benefit from a mattress. There is a good sunbathing area at the front of the hotel with easy access to a small beach and a clean sea. Many people we spoke to were on their twentieth visit or more which says a lot for the hotel. I’m sure we will visit again

Stayed during October half term for 3 nights, after changing booking at last minute from another Mallorca Hotel - with no regrets, Hotel was perfect for us in every way. Ideally situated for walking into Port de Pollenca, and iconic location right on the waterfront. Exceptionally clean, traditional culture, with excellent staff delivering great service from all departments. Many clients are clearly repeat and repeat and repeat customers, and have frequented the Hotel for many years. The Hotel started its life in 1929, and has been updated over the generations with a major refurbishment we understand during the past 3 years. It has all of the most modern amenities but has retained its charm and tranquillity throughout. The staff however are the number one asset, more like a large family, with a genuine desire to please. We will definitely return and become one of those repeat clients. M & S Robinson

Yesterday we returned from our ten day holiday at Hotel Illa d'Or in Port de Pollenca, Mallorca. We thoroughly enjoyed our stay. The hotel and staff were excellent. We loved the food and the efficient, sympathetic way the Head Waiter Agustin Duran ran his extremely hard working team. We made a lot of trips and there was ample opportunity for walking and swimming. We would love to come back!

My wife and I came to Port de Pollenca for our honeymoon 15 years ago and whilst walking along the pine walk at the time we saw the Illa d'Or and said we really must come back and stay there as it looks lovely. It took 15 years but it was worth the wait! Let's start with the room as this is the only area I can say something bad about the Illa d'Or. We booked a room with a balcony and a side sea view. The room was clean, neat and tidy and looked like it had been recently refurbished. Nice and modern, wood effect laminate flooring, colour coordinated TV. All really nice. The only issue though was that the bathroom looked dated. Don't get me wrong. It was in perfect working order and very clean. It's just that compared to the rest of the room it looked like it needed a refresh. That's the only bad thing I can say about the hotel. The foyer was clean, bright and a nice place to walk through, the lounge area was massive and full of comfy sofa's. The bar was bright and clean, as was the restaurant. The hotel is situated on the pine walk which is really nice. You walk out of the sea entrance and there's a bar right on the sea. Next to this there is the Terrace restaurant which is just the nicest place to have lunch. It's just glorious. Talking of the food, we had breakfast each day we stayed and the selection is huge. From a Full English to a continental and everything in-between. There are breads, cheeses, cakes, fruit. I've never seen a better selection. Our lunch at the Terrace restaurant was also brilliant. Try the 'Burger with everything. Superb! The thing that really makes this hotel special though is the staff. They really are outstanding and can't seem to be friendly enough. From reception, to bar to cleaning and everyone else we encounted, they are all simply brilliant. One last point. We were visiting for our 15th wedding anniversary and hadn't mentioned it to the staff but on our actual anniversary they brought flowers and a selection of cakes and fruit to the room as an anniversary gift. We're guessing they did this based on the anniversary cards we had in our room that the cleaner must have seen. However they found out it's great attention to detail and really made us feel special. We'll be returning here as soon as we can. It really is an amazing place to stay. Finally, Well done and thankyou to all the staff. You really did make our stay special.

Passeig de Colon, 265 Pollensa Mallorca

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located within a mile (2 km) of Pollensa Port, Hotel Illa d'Or is within 2 miles (3 km) of Es Caló. This 4-star hotel has 120 rooms and welcomes guests with 2 restaurants, an outdoor pool, and an indoor pool. It's on the beach and also close to Cala Boquer and Mirador Es Colomer.


Dining

Enjoy dining at Restaurante 1929, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 120 rooms are air-conditioned and have an array of amenities, including minibars, safes, and desks. Guests can expect free WiFi and 26-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes.


Property features

Dating back to 1929, Hotel Illa d'Or features an indoor pool, an outdoor pool, and a fitness center. There's free parking, as well as an airport shuttle for a fee (available on request). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach hotel include a spa tub, a sauna, and an outdoor tennis court.

Room options

Standard Twin Room

Full 1 | Twin 2 | Sleeps 2

Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Twin Room, Sea View

Twin 2 | Sleeps 2

Club Apartment, Annex Building

Twin 1 | Twin 4 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 1174 reviews