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Sofitel Shahd Al Madinah

Property class: 5 and above

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Exterior
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Interior
Reception
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
King Fahad Road, Building 2943, Madinah, 42311
  • Place, Prophet's Mosque
    ‪8 min walk‬
  • Place, The Green Dome
    ‪8 min walk‬
  • Place, Al-Baqi Cemetery
    ‪8 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Twin Beds | Premium bedding, free minibar, in-room safe, desk

Classic Triple Room, 3 Twin Beds

7.4 out of 10
Good
(11 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds

7.4 out of 10
Good
(18 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Club)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club)

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige)

7.2 out of 10
Good
(11 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Twin Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Twin Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View) | Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • City view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, free minibar, in-room safe, desk

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, free minibar, in-room safe, desk

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View) | Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Imperial - Harram Partial View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Madinah

Located in Madinah City Center, Sofitel Shahd Al Madinah is within a 10-minute walk of popular sights such as The Green Dome and Prophet's Mosque. This 469-room, 5-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Prophet's Mosque - 8 min walk - 0.5 miles
  • The Green Dome - 8 min walk - 0.5 miles
  • Al-Baqi Cemetery - 8 min walk - 0.5 miles
  • Masjid Al Ghamamah - 12 min walk - 0.7 miles
  • Bilal Ibn Rabah Mosque - 17 min walk - 0.9 miles

Getting around

  • Madinah Station - 14 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive

Restaurants

  • ‪Kiffa | كفة - ‬2 min walk
  • ‪Al Baik - ‬3 min walk
  • ‪Al-Marwa restaurant | مطعم المروة - ‬3 min walk
  • ‪Cafe Najd - ‬1 min walk
  • ‪Najd Cafe | مقهى نجد - ‬1 min walk

About this property

Sofitel Shahd Al Madinah

At Sofitel Shahd Al Madinah, guests have access to a gym, free WiFi in public areas, and meeting rooms. Self parking is offered for SAR 100 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a business center, and free newspapers.
TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free minibar items, refrigerators, and espresso makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

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Pullman Zamzam Madina
Madinah City Center
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.8 out of 10, Excellent, 1,566 reviews
$72 nightly
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Apr 21 - Apr 22
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (SAR 100 per day)

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: SAR 100 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-10:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number 10007643

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Only Muslims can enter the holy cities of Mecca and Medina.
  • Unmarried guests may be restricted from sharing rooms in accordance with local laws. Guests must provide proof of marriage if requested by the property.
  • Couples must provide proof of marriage to share a room.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Frequently asked questions

Are free cancellation options available at Sofitel Shahd Al Madinah?

Sofitel Shahd Al Madinah provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sofitel Shahd Al Madinah?

As of Apr 17, 2026, prices found for a 1-night stay for 2 adults at Sofitel Shahd Al Madinah on Apr 26, 2026 start from $241, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Sofitel Shahd Al Madinah?

This hotel is situated in Madinah City Center within a 10-minute walk of Prophet's Mosque, The Green Dome, and Al-Baqi Cemetery. You'll also find New Bilal Market and Al-Safiya Museum and Garden less than a mile away.

Does Sofitel Shahd Al Madinah include a casino on the premises?

No, Sofitel Shahd Al Madinah doesn't have a casino.

Will I find an indoor pool at Sofitel Shahd Al Madinah?

No, there is no indoor pool at this hotel.

Does Sofitel Shahd Al Madinah feature a restaurant that includes a breakfast menu?

Yes, Sofitel Shahd Al Madinah has 2 restaurants, and serves breakfast each morning for a surcharge.

Will Sofitel Shahd Al Madinah allow pets to stay for free?

No, pets and service animals aren't allowed at Sofitel Shahd Al Madinah.

What is the closest airport to Sofitel Shahd Al Madinah?

The closest major airport to Sofitel Shahd Al Madinah is Madinah (MED-Prince Mohammad Bin Abdulaziz), which is 9.3 mi away (20 minutes by car).

Sofitel Shahd Al Madinah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 407 out of 634 reviews
Rating 8 - Good. 106 out of 634 reviews
Rating 6 - Okay. 46 out of 634 reviews
Rating 4 - Poor. 30 out of 634 reviews
Rating 2 - Terrible. 45 out of 634 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Mian, Cooper City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we went for breakfast.itvwas closed after contacting front desk then they told us due to construction no breakfast available
Stayed 2 nights in Jan 2026

10/10 Excellent

Amer

Liked: Cleanliness, amenities, property conditions & facilities
I will always stay at the Sofitel. We had a real good time. Perfect location and food is great.
Stayed 5 nights in Jan 2026

10/10 Excellent

Syed

Stayed 1 night in Jan 2026

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 5 nights in Oct 2025

8/10 Good

MAHMOUD

Stayed 2 nights in Jan 2026

10/10 Excellent

Fahad

Stayed 2 nights in Jan 2026

10/10 Excellent

Tahmeena

Stayed 3 nights in Dec 2025

10/10 Excellent

yusuf

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location, good variety for the buffet breakfast lunch and supper , rooms have also been revamped Be a bit cautious as many beds face Qibla
Stayed 5 nights in Dec 2025

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Dec 2025

10/10 Excellent

CHEIKH, MONTReal

Great
Stayed 2 nights in Jan 2026

10/10 Excellent

Fatima

Stayed 3 nights in Dec 2025

10/10 Excellent

Nasirul

Stayed 1 night in Dec 2025

10/10 Excellent

safiya

Liked: Cleanliness, staff & service, amenities
Loved it. Will definitely come back inshaAllah
Stayed 2 nights in Dec 2025

10/10 Excellent

Sanawbar Shah

Stayed 7 nights in Dec 2025

8/10 Good

ahmed

Stayed 2 nights in Dec 2025

10/10 Excellent

HAROON

Traveled with family
Liked: Cleanliness, staff & service, amenities
Reception staff were very friendly.
Stayed 2 nights in Dec 2025

2/10 Terrible

Azhav

Stayed 1 night in Dec 2025

10/10 Excellent

RIham

Liked: Cleanliness, staff & service, amenities
Super clean. Great service. Excellent breakfast. Quiet to rest and sleep. Beautifully designed and decorated. Fast elevators and excellent location.
Stayed 2 nights in Dec 2025

8/10 Good

Farheen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was small and unimpressive. The room was lovely and had excellent toiletries. The breakfast was disappointing. Lots of variety which gives the impression it is plentiful. However the meat pastries were refrigerator cold. No fresh juices, quantity, no quality. Rooms were clean. Staff lovely
Stayed 2 nights in Dec 2025

10/10 Excellent

eman

Stayed 1 night in Dec 2025

6/10 Okay

Arslan

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Hotel is dirty needs to be cleaned smells bad
Stayed 2 nights in Dec 2025

10/10 Excellent

Edris

Stayed 3 nights in Dec 2025

10/10 Excellent

Samer

Stayed 7 nights in Nov 2025

10/10 Excellent

Amir

Stayed 3 nights in Dec 2025

8/10 Good

Yaser

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice sized bathroom but the bedroom was extremely cramped. Also the duvet was far too warm and pillows excessively large. Didn't get even 1 night of good sleep. Toilet flush didn't work and half the time poops were floating around. Ewwww. Towel rail and toilet seat was lose. Toilet seat was not even soft close. Lobby didn't feel like a 5 star hotel. Staff are very helpful and accommodating but didn't bother raising all these issues. Food was excellent. 5 star food but physical hotel itself was more like a 20 year old 3 or 4 star. Some finishings and furniture were quite worn out and old looking.
Lose/broken towel holder
Extremely cramped room
Basic lobby
Very large hotel but has tiny rooms and underwelming lobby
Stayed 4 nights in Nov 2025

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