Estalagem Do Vale4.0 out of 5.0
Recent guest reviews
The stunning location and the beautifully prepared lunch have whetted my appetite. This fabulous hotel is now on my "must stay there" list. Just a couple of nights to enjoy the peace, solitude and views.
Just the two of us arrived by rented car and checked in early. Greeted with a very nice reception and a well prepared room. Beautiful bed & a chilled bottle of sparkling wine ready for us in a bucket of ice. Sipping from our private balcony chairs, taking in those ocean and mountain views, lush gardens below us dotted with exotic trees. We got everything we had hoped for with this quiet get-away, close to Funchal. Our meals we good and well prepared. This is a beautiful hotel and worth a try.
Superb location, with awesome views. Hosted in a refurbished old school the building houses a few well displayed antiques and period photographs. Excellent restaurant with both a la carte and great value day menu which will generously serve two.
Estalagem do vale is a hard hotel to write a review about as we had a very mixed experience, but I have tried to be balanced and fair to help others decide. We stayed here in 2016 from Xmas Eve to early January (10 days in total). Pros: The hotel is in a beautiful location in a valley with the most amazing views to the sea, which is very soothing and relaxing (but you need a car to give you options every day as its not accessible, Sao Vicente is a good 20 minute walk down hill and a very tough uphill return!) The chef is fantastic and we had some fabulous meals in the hotel - even if you don't stay here come into the restaurant for a meal as you will not be disappointed The shower in the room is powerful and the water was always warm The rooms were cleaned daily to a high standard Generally the staff tried their best mostly to be pleasant and polite but I think they needed more support from the directors of the hotel who should have been more present and interacting themselves with guests and answering guest queries - they left the staff to front questions, difficulties, complaints Cons: 'Heated' outdoor pool is not covered or heated, this has been an issue for a while and my view is that the management are not prepared to invest in the repair - in which case just be honest with guests and change the website to be clear that there is an outdoor pool which is not heated Policies not known by staff and not applied consistently, everything has to be checked with the management / directors / chef e.g. we had to ask if we could choose from a la carte menu rather than set menu and this had to be confirmed with chef Limited children's options so if your children are fussy then you may struggle here and end up ordering the same thing every night for them (as I did!) Overall staff were a bit on edge with young children in the jacuzzi or making noise / playing in the bar area. This hotel is most suited to older travelers and couples in my experience and NOT for families with young children. New years eve fireworks: This was the situation that left the worst impression about the hotel to be honest. We booked with the hotel to see the fireworks in Funchal and were led to believe we would travel in a bus especially for the hotel to see fireworks from a hill / privileged view point. Unfortunately the bus was a bit shabby, crammed with guests from another hotel and the view point was actually a residential apartment block where one of the directors resided! Now we did get a fantastic view of the fireworks but climbing up a fire ladder to get onto the roof with a 9 year old was a bit hair raising and I was nervous being up there as the roof was not well protected. I think the hotel took a risk doing this and in my opinion this was wrong of them to do that and not inform guests in advance so that you could make an informed choice. On the return trip the bus was over an hour late to pick us up by which point children were cold and tired and adults had lost sense of excitement of new year. The hotel gave us 10 euro reduction once we complained about all of this! The directors should have been much more proactive for making up for a disappointing experience, but again they hid behind the staff. Overall I would say that if the management were more flexible, the 'rules' were applied consistently by staff and there was more openness with guests, then this could really improve the ambience in the hotel. Also if management showed more generosity with guests then again I think this would create a good feeling between the hotel and customers, for example, offering tea and coffee making facilities in the bedrooms and a mini fridge. As this is not in the room, you end up paying a bit at the bar for these things. There is a much cheaper cafe for mineral water, tea and coffee 60 seconds outside the hotel, once you turn right. In Sao Vicente at the water front we discovered a great restaurant called Carvello that served fresh seafood and for a change we used to come here for lunch as it was such good value and delicious seafood. Finally for anyone wondering if Madeira is a good winter destination, I would say yes for couples and older travelers but a bit limited for children as the water parks are closed, outdoor pools are not heated etc. However we still took the children sight seeing and they enjoyed that but for example our boat trip kept getting cancelled because of the choppy weather. So you probably can't get the maximum experience of the island in the winter. The amazing seafood definitely makes the holiday memorable though and it was cheap to eat and drink when we were out and about, plus sun shone for the 6 out of 10 days we were there. Beats being in cold Scotland!
I booked this 4* hotel for 2 nights on our tour of Madeira expecting a little bit of luxury and something special after 3 nights in a cheap hostel in Funchal. The main reason for booking was the heated pool for my 9 year old. It being 4* I had high expectations. At check in we were told the pool was cold - so we were gutted! No apology or explanation for this. However, the Jacuzzi and towels were free,so bonus. We went in the pool anyway -fffreezing!! 20 fast lengths and my hands were numb! Jacuzzi was fun for 5 mins but no compensation for a heated pool. Great views from the pool area & mountain side rooms, (more expensive)_ we had a back room so garden view, still pleasant, Room was compact, especially as there was a zed bed. TV small and limited channels (not an issue for us), bottle of water on arrival in the room, no fridge. One of the hand towels in the bathroom was ropey/slightly shredded/thread bare, and there were only 2 bath towels, which we discovered after we'd all had a shower, despite there being 3 of us, so we had to share. Not a major issue but not to be expected for a 4* hotel. Mini bottles of toiletries & soap provided. Comfy beds. We had some well wrapped cake and veg pate in plastic bags,and found this to be swarming with ants the first morning on the bedside drawers.I was disgusted by this and told reception at breakfast and they said they'd deal with it. No apology. And no offer to replace the lost food. I found this very poor for any level of establishment, especially a 4*. Breakfast was a good range of food. I liked the specially printed crockery and the quality of food offered. However, the first morning they were playing rap music at breakfast! Very inappropriate. There were 2 big flies flying around and many fruit flies on the fruit bowl both days. Not good. The second morning the music was quiet and low key, much better. Sorry this sounds negative but I was very disappointed and hygiene is exceptionally important. On a positive, what we really enjoyed was the location and the views.Mini golf was fun! The small play area too. It was also the 12th anniversary of the hotel while we were there and we loved the little party with music and dancing and appreciated the free nibbles and wine : ) This soiree was superb and had a lovely intimate atmosphere. Thank you for this, it was a highlight of the holiday : ) I'm sure if the pool was heated and pests controlled we would have given it 5 stars.
I would have rated this hotel higher had the outdoor heated pool been operational when we arrived and on the basis our room needed some repairs/replacement for the french doors and outside patio furniture. On the plus side the views are fabulous but if you want a full mountain view, then you will have to pay and upgrade. Ours was a side facing room which wasn't too bad. Found the staff to be friendly. I booked for 2 nights (21-23 March) but only stayed for 1 preferring to go back to Funchal as this location is very isolated and the weather was better back there! Be warned that of an evening there is nothing around this hotel so if you don't fancy driving in the pitch dark up and down the very steep hills or booking taxi's you will need to eat in the hotel dining room. On the whole this is a hotel for those who enjoy walking and cycling but just wasn't for me.
This came as part of a good value TravelBird package. We didn’t expect too much and so were not disappointed. Firstly, the location is pretty much off the beaten track, in a residential area and a car is essential. We drove past four times before we identified the property – maybe we are stupid – but the signage is poor. Parking at the hotel was good. That said you have to like driving on narrow, winding and steep roads which pass along the edges of mountains and through long tunnels. I loved it, my passenger not so much. Sao Vicente is not worth more than an hour’s visit, maybe a coffee stop. We preferred Santana to the east. That said getting anywhere from anywhere away from the south coast takes and age because of the roads. Driving from Sao Vicente to Santana and back is half a day but spectacular. The welcome at the hotel was friendly and efficient. The young lady explained in a friendly and efficient manner that the swimming pool was out of action, the Jacuzzi and sauna likewise. A small east facing balcony, overlooking a mini golf course which had seen better days, was not at all private and carried two old uncomfortable wooden chairs. The curtain tracks and the wardrobe doors were faulty and moved reluctantly. The TV was a relic of the 1990’s. The bed was comfortable but the solitary ‘easy chair’ was not. (why do hotels sell rooms for two people give only one comfortable chair?). The bathroom was to a good standard. No wifi in the rooms !! A large and pleasant communal are had a bar where the more inexperienced staff members served overlarge measures. I spotted a small gymnasium but did not investigate further. Outside, in addition to the broken pool, was a small children’s play area and a lawn, rather grandly described as a ‘croquet lawn’. We had no complaints about breakfast, but no particular plaudits either. A table d’hôte evening meal at 18 euros was reasonable value. I wouldn’t return to the Estalagem Do Vale but it was fine.
We stayed at this hotel for 10 nights over Christmas and New Year and had a really wonderful time. We stayed here previously 8 years ago and always vowed we would return. We were made to feel so welcome. It is in a beautifully peaceful setting on the north of the island, it is best to hire a car, though I believe that the hotel arrange tours and trips out. There is WiFi in the seating area in the lobby and I found it sometimes worked in the bar too. Plus a good sized swimming pool, jacuzzi and sauna which we didn't get round to using. The chef Roberto is a genius, the food in the restaurant is superb! We ate there each evening and for 10 nights there was a different starter and a different fish or meat dish each day, nothing was repeated. Also there are other choices like pasta, omelettes, salads etc. For Christmas and New Year there were special gala meals, with live music too. For breakfast there is a good selection of hot and cold food, plenty of different fruit juices and tea and coffee etc. During our stay there were three evenings with live music, all different types of music and very enjoyable. Our room was on the second floor facing out over the valley with a view down to the sea. It was very comfortable and clean. There are different places to sit in the garden to catch the sun when the weather is fine, plus mini golf which I was hopeless at! The staff are all very friendly and extremely helpful, there is always someone around to help out and they worked as a great team. I have no negative comments at all, I would return tomorrow if I could!
A very friendly family run hotel based in the forest on the North of the Island and ideally placed for those visiting Madeira for a walking holiday. Accommodation is very comfortable (try to get a room with a balcony view down to the coast of across to the hills). Meals are excellent especially for those who like fish and offers a wide range of local cuisine. Staff were extremely helpful and friendly - nothing was too much trouble. My wife was not well for the first two days of our trip and staff were excellent in offering special meals and room service, There is a small gym which is free and a pool which is outside but enclosed in winter. The hotel may not particularly suit those with teenage children as the area is rather remote and the nearest town (Sao Vincente) offers very little in the way of entertainment. We chose the hotel because we wanted somewhere to relax and unwind and it proved perfect for this. The area is a little remote so, if you want to get out and visit other places a car is essential
This small hotel sits in a gorgeous setting amongst the mountains of Sao Vicente. It is quiet and you need a car to see the island but so much more tranquil than other spots. Staff were excellent. Food was good and we only ate elsewhere one night. We had a great week here and it is perfect for a quiet break.
Located in Northern Madeira within a mile (2 km) of Sao Vicente Caves & Volcanism Centre, Estalagem Do Vale is within 2 miles (3 km) of Caves of Sao Vicente and Volcanism Center. This 41-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Santana is 22.5 mi (36.2 km) from the hotel, which is in the mountains.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 41 air-conditioned rooms provide balconies and safes. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and bidets.
At Estalagem Do Vale, guests enjoy an outdoor pool, a health club, and a sauna. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and an arcade/game room.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 157 reviews