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Galaxy Hotel

5.0 out of 5.0

Recent guest reviews

A very nice place to stay , a lot a food to choose, nice casino, nice ambience and perfect for me better than Las Vegas.

Galaxy Hotel is amazing!!! Wonderful customer service and the rooms are amazing!!! The best part is the shower. The pressure is awesome!!! There is so much to see and do at the hotel and the water park was clean and family friendly. Would definitely go back and stay longer.

Poor Choice of Non-Chinese breakfast costing $39 pp. Had to walk to Crowne Plaza few mins to get excellent western breakfast with big choice.

The room is good and comfortable But not really big

Water park is the best, my son loves it. Staff is helpful and hotel has good view and clean.

Clean room, Kind staff Only thing that I feel sorry was I can't see the beautiful hotels in my room

The hotel is a perfect haven for anyone wanting to experience the best of what Macau has to offer. Location is convenient with great shuttle service to the local spots. The amenities are quite extensive & the restaurant and entertainment choices are top notch.

Loved our stay. Room was spacious and has a nice view. Staff was professional and helpful. Only complaint is the minibar does not have a good variety and does not get restocked.

Everything is good, only my expectation is too high. The direction of shuttle is not clear enough. One staff even led us to wrong shuttle, made us waste a lot of time.

An average $100/p and 1 night stay and the Grand Resort Pool which like a water park can spend a afternoon. Condition of our twin room was OK, but the bathroom was suprisely large, variety choice of food at the mall just down the hotel.

Gorgeous lobby with entertainment while you wait for check in. Beautiful hotel rooms and very friendly staff that accommodates your every need. Would recommend this hotel 10/10 and will be going back.

Easy stay - upgrade on room (so great) but overall - nice and easy - staff very polite, food good (expensive), location - great.

Good location, with shuttle buses to go almost everywhere. Very helpful staff! The rooms are very nice, good value for money.

We visited Macao for 2 nigths and the hotel exceded expectations. The staff was friendly, the variety of restaurants was very good and the location too.

the pool is really awesome. kids would love it so much. staffs are just OK. Room was a bit smaller than Cotai's standard 5-star hotels.

Very confortable, clean, nice. Fancy. Helpful staff. Recomended.

Everything was good for my stay one night in this hotel, just the room price sounds higher

The hotel has a grand architecture. We tried the high-tea at the lobby and found it a bit not up a 5-star hotel standard.

My buddy and I had a great time..the hotel doesn't offer too many good places to grab a drink but it seems like it's like that most places in Macau..the minimums are high for gambling but it's also like that everywhere in Macau..the pool and facilities are brand new and in amazing shape.

Amazing and beautiful hotel filled with many activities. The rooms are very bright and clean.

Estrada da Baia de Nossa Senhora Cotai

Hotel highlights

  • Walking distance to Cotai Strip and Macau Olympic Complex
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Galaxy Hotel places you within a 15-minute stroll of popular sights such as Cotai Strip and Macau Olympic Complex. This 1449-room, 5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a casino. Adjacent to the airport, it's also near University of Macau and Macau Tower.


Dining

Enjoy dining at Terrazza, one of 20 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 20 coffee shops/cafés. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Galaxy Hotel's 1449 air-conditioned rooms provide free minibar items, refrigerators, and coffee makers. LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free newspapers, free bottled water, and safes.


Property features

Galaxy Hotel features a private beach, 5 outdoor pools, and a casino. Onsite parking is available, both free self and paid valet parking (MOP 300 per night)—also useful is a free airport shuttle at scheduled times. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a free water park, a nightclub, and karaoke.

Room options

Galaxy Suite

King 1 | Sleeps 3

Galaxy Twin – City View

Twin 2 | Sleeps 3

Galaxy King - Resort View

King 1 | Sleeps 3

Galaxy Twin - Resort View

Twin 2 | Sleeps 3

Guest reviews for Galaxy Hotel

Everyone (10) Business (4) Couples (4) Family (3) Friends (2)
5

best hotel

Everyone

A very nice place to stay , a lot a food to choose, nice casino, nice ambience and perfect for me better than Las Vegas.

By , from West Covina, CA on Dec 3, 2017

Review comment responded on Dec 12, 2017

Dear Manuel, Thank you for your positive feedback and we are glad to read that our services had met all areas of your expectations. We look forward to welcoming you back in the near future. Best regards, Nathan Yu Quality Assurance Manager

5

a great experience

Everyone

Galaxy Hotel is amazing!!! Wonderful customer service and the rooms are amazing!!! The best part is the shower. The pressure is awesome!!! There is so much to see and do at the hotel and the water park was clean and family friendly. Would definitely go back and stay longer.

By , from New York City on Nov 4, 2017

Review comment responded on Nov 17, 2017

Dear Lilia, Thank you so much for taking the time to share your experience with us. Our associates work hard every day and it is great to hear that hard work paid off and you enjoyed your time with us. We can't wait to see you again. Kindest regards, Nathan Yu Quality Assurance Manager

4
Everyone

Poor Choice of Non-Chinese breakfast costing $39 pp. Had to walk to Crowne Plaza few mins to get excellent western breakfast with big choice.

By on Nov 1, 2017

Review comment responded on Nov 13, 2017

Dear VP, Thank you for taking the time to review our hotel. Everyone is a chance to learn where we can improve our product and service. We will to share your notes with our F&B Team and I hope that this will not hinder you from staying with us in the future. Best regards, Nathan Yu Quality Assurance Manager

4

well and great

Everyone

The room is good and comfortable But not really big

By , from Taoyuan on Oct 17, 2017

Review comment responded on Oct 20, 2017

Dear Jerry, Thank you for your positive feedback. I am glad that you enjoyed our guest rooms and we look forward to welcoming you back in the near future. Best regards, Nathan Yu Quality Assurance Manager

5

excellent hotel for kids to stay

Everyone

Water park is the best, my son loves it. Staff is helpful and hotel has good view and clean.

By , from new york on Jul 9, 2017

Review comment responded on Jul 18, 2017

Dear guest, Thank you for staying with us and taking the time to share your experience. Your positive review will be very helpful for our future guests. We are glad that you enjoyed your time at our property. Thank you again and we hope to see you soon! Best regards, Nathan Yu Quality Assurance Manager

5

beautiful place & good condition

Families

Clean room, Kind staff Only thing that I feel sorry was I can't see the beautiful hotels in my room

By on Jul 4, 2017

Review comment responded on Jul 7, 2017

Dear guest, We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. I assure you, if given the chance, we will allocate a room that offers a better view for you. Thank you, again for the feedback. Best wishes, Nathan Yu Quality Assurance Manager

5

excellent stay at a fabulous hotel

Everyone

The hotel is a perfect haven for anyone wanting to experience the best of what Macau has to offer. Location is convenient with great shuttle service to the local spots. The amenities are quite extensive & the restaurant and entertainment choices are top notch.

By on Apr 25, 2017

Review comment responded on Apr 27, 2017

Dear guest, Thank you so much for taking the time to write such a positive review. We are thrilled to hear that you were able to find time to enjoy many of our hotel facilities and that everything was to your liking. We can't wait to see you again for your next vacation. Best Regards, Nathan Yu Quality Assurance Manager

5
Everyone

Loved our stay. Room was spacious and has a nice view. Staff was professional and helpful. Only complaint is the minibar does not have a good variety and does not get restocked.

By on Dec 3, 2016

Review comment responded on Dec 6, 2016

Dear Guest, Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

4

expecting too much.

Everyone

Everything is good, only my expectation is too high. The direction of shuttle is not clear enough. One staff even led us to wrong shuttle, made us waste a lot of time.

By , from Taiwan on Oct 16, 2016

Review comment responded on Oct 18, 2016

Dear Guest, Thank you for your feedback. I am happy that you enjoyed your time at our Grand Resort Deck. However I am sorry to hear that several things did not meet your expectations. These have been passed on to concerned departments. Thank you and look forward to seeing you soon. Best Regards, Candy Leong Quality Assurance Manager

4

average hotel within macau galaxy resort

Everyone
Grand Resort Deck

An average $100/p and 1 night stay and the Grand Resort Pool which like a water park can spend a afternoon. Condition of our twin room was OK, but the bathroom was suprisely large, variety choice of food at the mall just down the hotel.

By on Oct 2, 2016

Review comment responded on Oct 18, 2016

Dear Guest, We appreciate you taking the time to provide us with feedback. I am very happy to hear that you had an enjoyable stay and a fun time at our Grand Resort Deck. We look forward to welcoming you back in the near future. Best Regards, Candy Leong Quality Assurance Manager