Hôtel Mercure Lyon Centre Brotteaux4.0 out of 5.0
Recent guest reviews
We stayed at this hotel this week and I was very impressed with the facilities, from the location to the attention from the staff, everything was perfect. The hotel itself is not in the middle of it all but close enough to everything, especially to the city park with is less than ten minutes walk. It is also close the train station so for those trying to avoid the high costs of a taxi from the airport. The rooms were comfortable and clean, and quiet too. The staff was very helpful and took care of us even after we left the hotel by assisting us with some stuff we needed help with. I give this hotel my thumbs up and I will definitely consider it for any future visits to Lyon.
This hotel is in a great location. We walked to and from Lyon Part Dieu with our baggage - about a 15 minute walk but very easy to manage. It is then close to a metro stop, which makes it very easy to get around Lyon. The hotel was clean and comfortable with a good size bathroom and a fridge. The staff were really lovely, all spoke English well and were very friendly. We had a minor issue with our tv and the manager was very attentive and helpful. They happily booked restaurants for us and then asked how we liked the restaurants. The nearby area has lots of places for eating. Some very nice (and expensive!) But also cheaper options if you look around. A wonderful stay in Lyon!
I paid 171 euro for a night in this hotel and it barely was worth 50 euro when compared with other hotels I have stayed. The room was in the corner and barely had enough room to maneuver and open your luggage without blocking the walkway from one corner to the next in the room. The aircon system was so-so, the bathroom was functional but far from pleasant and had a tub- shower combination that requires a large step up to enter and was awkward to orient in once in without getting the floor soaking wet. There was noise in the hallways as other guest came and went from their rooms, hallways seem to provide an echo effect. Bed was comfortable and clean. The breakfast area was clearly not adequate to accommodate the occupancy of the hotel and was uncomfortable to maneuver. The staff providing tea / coffee service were a bit overwhelmed and dirty plates could not be cleared quick enough to make room for others arriving. Check out was ok despite the long line because the staff was moving at lightening speed. My colleague awoke to discover no hot water service in their shower, they had to enter another room to shower and the hotel did offer a discount but it was clearly inconvenient and rough start to the day. I suggest you look at alternative options while in Lyon. One other item to note, elevator is suitable for 1-2 people at a time and to enter the hotel there is a step or 2 up which you need to negotiate with your luggage. Good luck!!
Brotteaux is in the rich trendy area for 40+ people. The area has many nice (quite pricey) restaurants. Its close to the Parc Tet D'or. The hotel is nice of a period fashion so it fits. The 2 biggest drawbacks for me was street noise, I could hear the trains and trams all night (I'm fussy about this). 2nd drawback is the breakfast room is rather small and gets very busy, so if you don't mind sharing your table fine.
I traveled to Lyon for a one week conference this summer and I decided to book Mercure Brotteaux, being close to the Congress Centre. The hotel is located just near the Brotteaux train station (Gare de Lyon-Est), in the classy Brotteaux district. The Parc de la Tête d'Or is at five minutes walking distance from the hotel. Each morning I was crossing the park to go to the conference and I was being greeted by squirls, birds, the scent of pretty flowers, and beautiful nature. Mercure Brotteaux is located in an old building, with stylish French balconies, curved stairs and a cute small elevator. The rooms are neither big nor modern, but rather boheme, with high ceilings and large windows. In the first place I was surprised, because it is not resembling with other Mercure hotels I know. However, it has a distinct charm I learned to appreciate quite fast. The staff was polite and attentive. They are not speaking English very well, but they are very friendly and trying to understand the requests and wishes. From the reception desk to the maid, everybody took good care of me and made my stay unforgettable. I felt like being part of "the family".
First impressions - a bit of a walk from Part-Dieu. Nice clean and small rooms, not particularly 4* but it works for Europe. Staff were friendly and helpful Breakfast a little on the steep side Close to walk to the metro All in all, a friendly bunch and not bad for pricing when compared to other hotels in the vicinity.
Friendly staff, nice breakfast, a little expensive for a basic hotel, no frills, wifi wasn't great but clean and functional rooms. Shower flooded the bathroom as its in the middle of the bath! Nice selection of teas in the bedroom. I didn't like the small pillows but my view differed from my work colleague who found the beds comfortable.
Very disappointing. Located on a busy city corner which can be difficult for first time visitors, with no clear indication of arrival area. We had to illegally park, the desk staff was not helpful and seemed uninterested. They provided no assistance with the luggage – not even offering a luggage cart! There is no parking available, the staff gave poor and incorrect directions to the nearby parking garage. We assumed they didn’t have the standard area map that every hotel usually has only to find out the next day that of course they have a map! How useful it would have been for her to point out directions on the map. The room was very small with very little room to move about. There were no toiletries except one bottle of gel attached to the shower wall which acted as bath gel, shampoo and conditioner. Felt dingy. Upon check out we discovered there was a designated parking spot near the entrance for loading and unloading. Overall a lousy experience and certainly not the expectation of a Mercure Hotel. I would recommend you pass on this one, plenty of other hotels to stay that will welcome your business.
The good stuff: I took a premier room and was massively impressed with the room itself. From a tall central window it's a light and airy room. It's very cleverly designed giving plenty of space in the bed area and fitting the bathroom and storage areas together very compactly without anything individually reaching the pain threshold. The bed, pillows and duvet were truly sumptuous; there were some useful gadgets to play with on an iHome unit and lots of refreshments. Lovely gowns and slippers etc as it was a premier. Hot water was available and plentiful every time I tried it. The working desk was a good size and well lit. PLENTY of power sockets (Euro plugs only) were available in sensible and accessible places. Safe was a modern digital and a good size. Room entry also modern key card. Every interaction I had with staff showed then to be very professional, helpful and knowledgeable. Couldn't have been better. The property is in a great area for coffee shops and restaurants, close to the park and a 10 minute walk to Part Dieu. The odd stuff: Odd that the shower head is set at waste height, which means you have to hold the shower head with one hand while shampooing etc with the other, which is a bit tricky. Or you can sit in the shower pan. Secondly some guy accosted me nicely but firmly in the lift to tell me I had HIS room. This was my second night. He was keen to point out it wasn't MY fault. Glad to hear that :) but I've no idea what was going on behind the scenes. Tried to forget it of course but a little disturbing nonetheless. The bad stuff: The main issue was wifi. If wifi is offered I expect a login on arrival which lasts for the duration of my stay and which is constantly available. The system here required my personal email (why?), lasts only 24 hours each registration and within that constantly times out requiring further logins prior to each use or after a break etc. I pushed this back to reception twice and was told it was 'normal'. It became such an inconvenience that I suggest you check for yourself or consider another property if you believe you may require to do a lot of work etc on wifi during your stay in Lyon.
Good location in the center of the city, close to the train station and the food hall. Not very comfortable pillows. Did not try the breakfast. Staff speaks ok English and are helpful. Room was silent, no noise from street or hallway. The door lacked a do not disturb -sign
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 314 reviews