Hotel Lido Seegarten

If you are expecting any kind of customer service or understanding from hotel management then do not even consider this hotel. We have visited before but sadly on this occasion we had to cancel at short notice due to my husband developing a sickness bug the day before travel. I was aware of their cancellation policy and understood it was at the manager’s discretion as to whether we had to pay for the full week booked. Sadly even after numerous phone calls and e mails we never got to speak to management. We were told we were liable to the full weeks charges which was deducted from my card immediately! I was then sent an invoice thanking me for staying with them and asking if I’d enjoyed my stay! This was extremely disappointing and I feel the only thing going for this hotel is it’s location. We will not be returning but staying at Villa Castagnola instead where their attention to detail and service is exemplary.

In terms of location, this hotel is superb. Right on the lake, incredible views and a platform from the terrace in to the lake. It is close to the park, which is beautiful and access to the old town a short bus ride or a 20-25 min walk. Unfortunately the hotel lets itself down with the detail, there was no water in the room, none in the mini bar, we couldn’t have an iron but instead were told we had to use the laundry service - with same day return an extra 50%, so we were a little crumpled for 2 days and the mattresses were very very hard creating an uncomfortable nights sleep. Recommend for location but nothing else. A 4 star that is at best, 3 star.

Hotel situated directly on the lake shore, they have platform in the lake for jumping and swimming location was amazing I relly liked the lake view from my room location was great and the is boats rental next to the hotel. The hotel has a own wharf; you can reach the hotel and the restaurant by boat.

Location is fantastic and view from the terrace best ever This hotel is not the most luxurious but the location is great and you can take and hire a boat next door. The service staff are not exceptional tend to take their time. But if you spend the days exploring I think it is a good choice. Breakfast buffet is also nice.

What a lovely hotel. Beautiful views across Lake Lugano. Swimming pool alongside the lake. Breakfast outside overlooking the lake. Breakfast excellent. Staff very obliging and friendly. Only complaint again with hotel rooms now - no mirror or dressing table to sit at and do hair and makeup. One of those silly hairdryers in the bathroom which are useless and so difficult to use - not good. Hotels please note that ladies like a mirror in the room and also somewhere to sit with plug socket nearby to do hair and makeup

nice area about 10 minute walk to downtown good pool to sit at rooms and shower great help at hotel very nice gym could use some updating though we enjoyed the hotel the weather was perfect while we were there that helps

What a disappointment! Our room had wallpaper peeling from the walls, and beds were horrible to sleep on. Probably the worst thing was that I went to make a cup of coffee in the room, only to turn the cup over and discover it had already been used by someone else. They never bothered to check and see if the cups needed to be replaced from the previous guest!

We did our reservation over Booking.com. We informed them this was our first weekend as married couple we wanted to have a nice experience. However this was not the case: - The beds are very unconfortable - The staff was very unfriendly - They had a party at the hotel, none of the guest were able to sleep. They should have informed us that this was going to be the case. We called to complain 3 times they were very rude with us. - This is a very expensive hotel for what you get it is definitely not a 4* hotel. - They are located far from the city center you need to take a bus or walk 1.5kms to go to the center where you can find all shops and nice restaurants. Lugano is a very nice city do not let this hotel to ruin your holidays. I normally write my reviews at Booking but they didn't send me the request to write a review as they knew that it was not going to be a good review

Great view and location and also the outside pool on the lake is nice. But the rooms really would need a revamp. They are ok and clean but really a bit aged. Breakfast is ok, especially in nice warm weather you can eat outside - practically on the lake.