Chanthavinh Resort And Spa3.5 out of 5.0
Recent guest reviews
Unless you are Chinese or a complete moron (both things often go hand in hand) don't stay at this hotel! The former owner sold this place years ago to a chinese group and i think there is nothing more to say. Breakfast: terrible / Staff: no english skills, not even basic level / last reconstruction of the rooms: 15 years ago / bathrooms: covered in mold / distance to city centre: 8 kilometers with a boat and a lorry ride included.
We went into our weekend at Chanthavinh with low expectations, because we know how choosing a hotel in Laos can be. Still, we found ourselves pretty disappointed by how different this hotel was from what was advertised. We were picked up at a cafe by a van (almost an hour after the arranged time), which took us about 15 minutes out of town. We then had to carry our bags down steps and across a wooden bridge to the river, only to find that the boat was not there. We waited another 15 minutes in the hot sun for the boat to make it's way across the water. The boat driver did not respond when we spoke to him (in Lao), but got us across the river to the resort. We then walked up more steps to the building and checked in. The grounds were beautiful and the hotel had a great view of the Mekong. Our room was nothing like the pictures, and wreaked of moth balls. We asked how much it would cost to move to another room, but they moved us for free, which was really nice. I really do believe they were trying to be accomodating. The second room was a lot bigger, and the decorations were a little more up-to-date. However, the bathroom had lots of mold, a half roll of toilet paper, and did not have hot water. We found out that the pool did not have any water, which was sad since that was one of the reasons we chose this place. We ended up having a good time despite the downsides, but we would have definitely chosen another place had we known. I would tell anyone, if you are planning to spend your time in town, I would NOT choose this hotel because of the hassle with getting in and out of town. If you want a quiet, garden-like atmosphere, and do not mind an outdated room and taking a cold shower, go for it!
We recently stayed here for 8 nights, so we had a good opportunity to get a feel for the place. The resort is located about 10 minutes out of town, so you need their complimentary shuttle to get you there & back. What this consists of is a short boat ride across the river to a waiting minivan, which drives you into town. The boat ride is a very pleasant way to start & finish your day, the staff are always friendly, cheerful and as helpful as they can possibly be. There are stairs on either side & although it's not that far, the stairs are a little steep. The resort is on beautiful grounds & sits on the river. It really is a lovely spot. We had breakfast here every day and also had dinner here once. All of the food was very good. The rooms are quite spacious and well equipped & kept very clean. But they are a bit dated. The bathroom could do with an upgrade. Overall I think that this place is pretty good value for money. Tui and his staff took very good care of us during our stay.
Located: about 20 - 25 minutes from Luang Prabang airport and about 10 - 15 minutes by car to centre of Luang Prabang. *To arrival at the hotel all customer do need to take a boat across Mae Kong river to reached to the hotel - is kinda fun but if you have health problem i.e. knee problem, I am not recommend to stay in this hotel. Because you need to reached there by boat and many staircases to do! So beware about this!!! Staffs and Service: They are so nice and very helpful! Bars & Restaurant: Bar and restaurant is exactly the same area with Mae Kong river view! Breakfast served with the card you have to choose i.e. egg, toast and fruits. Beware: room service finished before 21.30 pm. Amenities: Airport pickup, Wifi (connection so poor), swimming pool. Rooms: Style is fine but need to do renovations to make more better! But the view and garden is excellence! (Rooms are provided with bungalow and room in the building). Overall: If you need to relaxing with Mae Kong river view here is perfect but if you're city person here maybe is not a good place for you.
this place is quite dated and needs a major overhaul! one time somebody might have had a vision of Shangri-la but that is long gone. I love the Lao people and their gentleness but this can not make up the shortcomings when not even the front end staff can communicate well enough in English. The food was ok providing you didn't have high expectations.The last few days we were the only guest in a resort that can easily hold a couple of a hundred people, so go figure!
The best thing about my stay here was checking out early to escape the nightmare I experienced. First, this is not a resort or spa. There is no spa, but there is a cold pool. It is secluded on the other side of the river so you must take the hotel's boat across during certain hours. Getting down to the river and across a bridge for the dock was about 60 stairs. Then once on the other side, about 60 stairs up. My 71 and 66 year old friends could barely make the climb. When we arrived, there was one person who spoke enough English to get us checked in. His English was good enough to call my friend lazy for saying the stairs were hard for her. This kid called 71 and 66 year old women lazy!?!? We then tried to eat at the hotel restaurant. We ordered drinks and I am not exaggerating when I say it took 45 minutes for three drinks. By the way, we were the only people there! We ordered dinner and about 15 minutes later, the same kid came out to say that the restaurant was out of everything except rice. Everything!! So now, we are stuck on the other side of the river with no food and the boat only runs certain hours. Not to mention my older friend did not want to climb the 100 plus stairs again. We decided to call it a night and headed to our rooms. This is where the real nightmare begins. These are the issues I had with my room: Broken window. Rodent droppings in bathroom, on top of furniture and on top of lighting box in room. (Rodents probably come in by the broken window) Trash and gum on one of the pieces of furniture. No soap besides dispenser at sink. No towels in bathroom, only decoration towels on bed. No wash towels. No trash can in room or bathroom. No television remote. Dirty, moldy refrigerator. I immediately booked another hotel for the rest of my stay in Luang Prabang and slept with the light on to keep the rodents away. As soon as day break came, I left the hotel without looking back. Do not stay here. It is a living nightmare! I wonder why there are no reviews since October 2015? Probably because they haven't had any guests since then!
This is a very pretty hotel in beautiful grounds which are only accessible by a boat! It's a lot of steps down and back up again with rickety walkways to navigate. The hotel itself is OK the pool is nice the rooms are clean but the place seems to be very over staffed, 3 people to make an omlet for breakfast etc!? WiFi wasn't working in the rooms we had and they didn't really understand what we were asking when questioned why it didn't work. But they do offer a free mini bus service to a cafe (owned by the same people) in the town center which will drop you off and collect you from the same place, so very handy!
I booked 5 nights at the resort when I arrived in Laos We was greeted by a Driver to take us to the resort, we arrived at a back garden of someone's house then was informed that we have to walk down steps and across a made up bridge to get to the boat to take us across the Mekong river to the hotel then we had to climb up steps to get to reception of the hotel, ( not for people with walking problems I counted 94 steps down to the boat and then 88 steps up to the hotel) when we got to the reception we were informed that we were upgraded we later found out that there were a big group about 30 plus Koreans who made so much noise they woke us up in the morning at 6.30 am drinking and shouting waiting for there breakfast, we were not happy so we went to reception and the manager up graded us again to a quite place very nice detached villa lovely room. There were no spa available only one person at reception that spoke English who was very accomadating, I had breakfast which was difficult as there were very limited options but my wife did not eat so we went into town so she could eat that was another fiasco we had to wait for someone to take us across in the boat ( the boat had 6 life jackets but 16 seats) Then we had to wait for a driver to take us into town, my wife got so upset the next day and said she could not stay any longer and wanted to check out so we decided to check out and pay for a room in town. Things to take on board 1. Not a spa 2. Breakfast is poor not enough options 3. Not ideal for people with walking problems over 180 steps and a make shift walkway that went into the river 4. Only 6 life jackets on boat it is a long boat that could carry 16 people plus 5. Only one person that could speak English, on the second day he was off we had to speak with him on a mobile phone.
Sometimes you read reviews on sites like this and think people are just so mean-spirited and unreasonable(of the "I-stayed-in-a-jungle-resort-and-was-shocked-and-disgusted-to-find-a-SPIDER-in-my-room!" variety). Sometimes you feel extremely mean for having to write bad reviews. Sometimes, as in this instance, you just have to write such a review in the hope that the owners will listen to feedback and react... Look, I really WANTED to love this place, I really did. It looks amazing; it looks picturesque; it looks like just the kind of place you want to stay, in such a beautiful country. The reality is quite different with the Chanthavinh Hotel and Spa. And we read the reviews. We knew about the stairs, about the shuttle bus and boat. We're reasonable people, and can forgive minor lapses and inconveniences. But, with the exception of the excellent Say on Reception, this was pretty much a disaster. Yes, it's an amazing location, well away from the crowds and noise of Luang Prabang - the views are breathtaking, and breathtakingly romantic. Rooms (ours was one of the river view bungalows) are spacious and fairly traditional in style. Beds and bedding are well maintained; The Bathrooms are something else - broken fixtures, inadequate shower hoses, threadbare towels and bad, bad lighting. The owners really do need to invest in an upgrade where bathrooms are concerned. The pool is large and refreshing in the heat of the day. Okay, it's not the cleanest at times, but with constant brush burning in the surrounding hills at this time of the year, it's not the fault of the hotel. We arrived late on our first day and, on this one occasion, having had a swift river crossing and check-in, decided to eat in the hotel dining area, again perfectly set against the river. Wrong move. Food is mediocre and served with little care or attention. This pattern was repeated on subsequent mornings, with the additional presence of what seemed to be the owner of the hotel - an aloof woman who never introduced herself, and seemed only concerned with her dog (a cute mutt who is bizarrely dressed in new dresses each day...odd); And whatever you do, do NOT order the Long Island Iced Tea off the largely abysmal cocktail menu - it features ACTUAL Iced Tea, and tasted like cheap brandy. Word of addition warning: the main focus of this hotel, seems to rely on giving precedence to large groups. These groups were noisy, stayed up shouting late into the evening and pushed and shoved the likes of us out of the way when river crossings were attempted in the mornings. Make sure you try and get a crossing before them if you have visits to make on the opposite side of the river, as they can delay you substantially with stagglers and their unending luggage. My main issue with this hotel though is communication. Again, with the exception of the very committed Say, the majority of this team speak no other language other than Khmer. They nod, they repeat, sometimes they smile. And then they forget, or even worse, they ignore you. We seemed to spend hours chasing very basic things: towels for the pool, menus for the bar, reception staff to call the boat/shuttle. They will, if you tell them, organise collection at any time from the main town - while that's a great service to offer, do make sure they totally understand as we were left stranded on too many occasions having to make repeated calls to tell them just how long we'd been waiting. And then there's no co-ordination between the Shuttle and the Ferry, so you wait some more, often in the dark on a lonely jetty in the middle of nowhere. Surely it's not too much to ask that they tighten up standards on such basics? The one beacon of hope for this place rests with Say. If you want something done, please do make sure he knows about it - it's about the only time anything ever gets done with efficiency. Having kept quiet for most of our stay, griiting our teeth, he the one person we sought out to complain about standards. He truly is excellent, and if it's not obvious to readers already, the owner should wake up, make this amazing, capable and committed young man the manager of this resort, and see it accomplish the potential that this resort could so easily reach!
After a while staying in backpackers and guesthouses, my girlfriend and I wanted to treat ourselves for our anniversary. Although we were pleased with the facilities and the friendly caring staff, we were a bit underwhelmed with our value for money. If you are thinking of staying at the hotel for the whole day and chilling by the pool, this place is great. To get to town though you need to catch the shuttle boat and shuttle bus which adds a bit of time onto your trip. We still felt very looked after and enjoyed our few days with a pool and fresh towels and we really liked the hospitality of the head receptionist.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 63 reviews