2/10 Terrible
Pamela C.
15 sept. 2025
No le gustó: Limpieza
From the day we checked in, things went south pretty quickly. We were told we would receive check-in instructions two hours before check-in. I alerted Cozy Suites multiple times that the check-in information was not available. We did not get the information until exactly 4 o'clock. When we arrived later in the evening, we entered the apartment and found it was filthy. The bathroom was clearly not cleaned, with feces in the toilet, dirt in the sink, and dirt on the floor. Toilet handles and towel holders were broken. What they advertise as a queen bed was clearly a double. No sheets were provided for the pullout couch or any additional bedding. There weren't enough towels for our third and fourth guests. I was promised a cleaning crew would come the next day, but no one arrived. We received no extra bedding or bath items. My guests could not sleep on the couch, as they had to find other arrangements. The unit was misrepresented, was unsanitary, and the host failed to resolve these issues. I would never recommend this place or any rental through Cozy Suites.
Pamela C.
Se hospedó 4 noches en agosto de 2025