I booked my stay using my AMEX Centurion and HHonors diamond and when checking in I was shocked to receive a very small twin bed. I had to move to The Peninsula and was offered a better service/ better welcome/ flixable checkout at 5pm.

I travel frequently and was incredibly impressed by the genuine warmth, courtesy and kindness demonstrated by all staff I encountered. The attention to detail in the room and really all around the property was also very impressive.

This hotel is beautiful. Very first class. Prime location in Beverly Hills. Service was outstanding; concierge team was great; and the rooms were very large And beautiful. The hotel is brand new so that is a plus! Do not miss the rooftop bar and restaurant. The view from up top is the best in California. Just breath taking. The pool is on the roof and quite small which is the only down side if you are looking for a pool. We were there and it was quite cool so it didn’t matter to us. Beautiful hotel cars will take you within a certain radius from hotel. Very pricey but loved this hotel. Only drawback was the noise. It’s on a busy corner and we faced the city. All night you hear sirens as the hospital is down the street. I’m not sure what can be done but request to face the mountains to avoid this issue. We asked to move but bc one of our rooms have double beds we couldn’t as they were only on the City side of the hotel.

From the moment we arrived, the service was really top notch. Everyone made sure to introduce and extend themselves. The room was spotless and very well kept. Everything was in fantastic working order. The concierge availed himself to us immediately and made the complimentary car usage available. Everything we used or did was pretty seamless (hair salon, spa, fitness center and roof top pool).

It is with great sadness that I write this review. I have waited a week, hoping the manager from the hotel would reach out to me, but I have not been contacted. This was my 3rd stay at Waldorf BH in 4 months. The first two visits were overall lovely with a few missteps by housekeeping and front desk. From my experiences and reading the other reviews, housekeeping is a consistent short coming and problem that has not been addressed. However, the issues I encountered this stay are not missteps but serious attitude and management problems. I can no longer say this is a family friendly hotel, and I will not bring my daughter (13 years) back to stay here. The most serious incident occurred our last morning. We ordered breakfast and had it set up on the terrace. Unfortunately, the couple next door to us was smoking weed on their terrace. My daughter remarked that "it smelled like a skunk", and we had to go inside. I called the front desk and spoke with Tien, who assured me "the hotel takes this very seriously, and there is no smoking in the hotel." Security came up, but the couple had gone inside. The serious response was "Call sooner next time." Really? One afternoon we were relaxing by the pool, but the couple next to us was putting on quite the vulgar public display of affection. It made me and my daughter so uncomfortable that we had to leave. Even my 21 year old son who had come over from UCLA to swim in the pool commented "Gross. Let's leave." The only pool attendant was too busy guarding the entrance to notice this inappropriate behavior. As we were checking out of the hotel, a Suburban pulled up and about 6 unkept young men got out- barefoot and dressed like they had just rolled out of bed. It was a shocking sight, and we were honestly glad to be leaving. All those fancy cars parked out front and guests are coming in barefoot? Such a beautiful, elegant, new hotel. Too bad the clientele isn't respectful of other guests and management does nothing to address guests concerns. I reported to Tien before checking out how unhappy I was with my stay. Her response was how sorry she was, and she would send me an email. I did receive a form letter email from her (not a hotel manager) that did not address any of the specific problems I experienced. I doubt she communicated my concerns to the manager. I also booked through Amex Platinum and advised our personal concierge at check in that we would be using the 4pm late check out. I should have expected that this would not be communicated properly, as she told me twice in our room that she needed to leave for the day. The day of checkout, housekeeping arrived at 11:30 to clean our room. I advised her that we were not checking out until 4:00. An hour later, a lady from reception knocked on our door to ask if we needed help with our bags. Surprised, I said we didn't call for help with bags. She then snootily informed me "Check out is at noon, and it is now 12:30." That did it for me! We decided to check out early after this chilly encounter. There is a definite air of pretension at Waldorf BH. It's cold and lacks a personal touch. The hotel has a "party scene" vibe now that is not welcoming for families and as a return guest, I did not feel valued or appreciated. Very sad to cross this hotel off my list of places to stay in LA. The Peninsula and BHH may be older and not as glitzy and glamorous, but they certainly know how to treat their guests and definitely make families feel welcome and special.

I’m waiting to check out of the Waldorf Beverly Hills after a 4 night stay, and I guess I’m really a Peninsula girl at heart. Yes this hotel really is gorgeous, very modern luxurious. The bathrooms are beautiful and enormous, and the wrap around terrace in my superior junior suite has breathtaking views that are truly awe inspiring, with some of the most gorgeous sunrises and sunsets I have ever witnessed. Yet for the first 2 days I had to call repeatedly for housekeeping to clean the room and for turndown service. There is a real lack of personal service and some other communication issues in reception and at the concierge desk. The room, although stunning, lacks adequate drawer and storage space. The rooftop pool area is expansive and hip, decidedly elegant with outrageous views. And the staff is very accommodating. Yet its vaping, tattooed, surgically enhanced Instagram model types honestly brought down the level of class that this hotel is aspiring to achieve. The majority of the entire hotel staff is warm and wonderful, yet the low key, classier, family friendly vibe of the Peninsula is missing. Overall a very positive experience, but I’m not sure I’d return.

Birthday celebration getaway and we had to stay in 2 queens...when we tried explain that we never asked for that , they didn’t help or offer a Hilton honor upgrade ir a courtesy alternative ....so inconvenient.

The Waldorf Astoria Beverly Hills is a fantastic hotel. From the moment you enter the beautiful lobby, you know you are staying at a very special hotel. The pool area and views are amazing! The rooms and bathrooms are elegant and still comfortable. The level of service can't be topped anywhere!

First, this hotel is stunning and the location great. I have nothing bad to say about the hard product it offers. But for the price you’re paying, what falls short is the soft product. It doesn’t matter if you’re Hilton elite or celebrating special occasion, if you’re not here for PR or a celebrity, you don’t matter to this property and you’re not getting any personalized service. Come for the stunning property and room, but don’t expect anything special or over the top. Start with the pros: - Nice elegant and spacious room (even the lowest category). - Digital concierge on the app that you can text them for request. The responses are very timely. - Good rooftop pool and restaurant (though very overpriced). The cons (and room for improvement): - No true free breakfast elite benefits for diamond, only $25 credit. Just to give you an idea, a juice runs 14 dollars and a salad starts at $20+ (additional $$$ if you want protein) so the daily credit really is not sufficient to cover breakfast or any meal (unless you’re on a juice cleanse...) - No welcome gift for special occasions. I don’t feel entitled to anything, but a simple card or something will just elevate the experience a great deal. I know maybe I’m redeeming my points for free nights and the hotel is not “making money” off me, but just as a comparison, we stayed at Conrad London St. James on an award night for another occasion and we got a bottle of Champaign and a small cake (mind you that hotel was at high occupancy as well). - Noisy street. If you got assigned to the low tier rooms, expect some loud noises at night as your room is right by the street. Doesn’t bother me much but could affect some light sleepers. - Turn down service did not leave slippers by the bed. That would have been a nice touch especially given that the slippers were already out. - No pre-filled espresso machine or ice bucket. Something a five star hotel always stay on top (at least the ones I’ve stayed at). - Offered newspaper at Check-In but did not deliver until requested. - Breakfast plates were not cleared more than an hour after the request. - Cheap flimsy plastic comb, Hampton Inns’ are of better quality. - “Interesting” choice for bedside free book for an anniversary weekend, talking about “letting go”...really? Overall I did enjoy my stay, but WA Beverly Hills barely met my expectation. I did enjoy my interaction with the spa attendant for product inquiry and the pool attendants. But other interaction with the staff felt transactional and robotic. If you’re looking for something magical (for the magically hyped price), I recommend you look elsewhere. But if you want a decent room, a decent location, some fancy food and view, and don’t mind paying the fancy price, this might just be the right place for you.