The staff at the pool were absolutely rude. Didn’t get serviced with towels or pool side drinks we ordered, all while two white men were greeted immediately and received their drinks before us although they arrived after we ordered ours. I’ve been planning this staycation for awhile and was looking forward to the rooftop pool and thee excellent service I see my colleagues talk about. Honestly disgusted and they didn’t even have their eggplant parm at the rooftop restaurant. Complete waste of a $1400 / night. I wanted to love it so bad and was let down terribly. We were celebrating our late moms birthday and I feel I dropped the ball by picking this hotel.
Doesn’t get much better than this. Truly a five star hotel.
The hotel was wonderful. Everyone treated us very kindly and we felt at home. The restaurants are also amazing although the prices are a bit too high. Other than that everything was perfect.
Rodeo Drive is a short stroll from Waldorf Astoria Beverly Hills, and other popular attractions like Melrose Avenue are within a couple of miles (3 km). This 170-room, 5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.
There are ample dining options with 3 onsite restaurants, including Jean-Georges, which specializes in French cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning off right with full breakfast served for a fee.
Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies, iPod docks, and refrigerators are also available.
Built in 2017, the brand new Waldorf Astoria Beverly Hills features a full-service spa, an outdoor pool, and a gym. Valet parking is available for USD 68 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
The staff at the pool were absolutely rude. Didn’t get serviced with towels or pool side drinks we ordered, all while two white men were greeted immediately and received their drinks before us although they arrived after we ordered ours. I’ve been planning this staycation for awhile and was looking forward to the rooftop pool and thee excellent service I see my colleagues talk about. Honestly disgusted and they didn’t even have their eggplant parm at the rooftop restaurant. Complete waste of a $1400 / night. I wanted to love it so bad and was let down terribly. We were celebrating our late moms birthday and I feel I dropped the ball by picking this hotel.
Doesn’t get much better than this. Truly a five star hotel.
Thank you for you kind review and rating. Hope to welcome you back again soon. ~Vanessa Williams, General Manager
Dear Anonymous, Thank you for sharing your experience!
Thank you. We hope you return again soon.
The hotel was wonderful. Everyone treated us very kindly and we felt at home. The restaurants are also amazing although the prices are a bit too high. Other than that everything was perfect.
Dear Anonymous, I appreciate you taking the time to provide feedback on your recent experience at the hotel. I truly apologize for the lack of service provided at the pool. The menu on the Rooftop by JG changes seasonally and unfortunately certain items are not available year round. Rest assured that we strive to provide the highest level of service to each and every guest and I hope that you will give us the opportunity to welcome you back so that we can restore your confidence in our hotel and team. Regards, Vanessa Williams General Manager