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Quality Inn & Suites, Thousand Oaks

2.5 out of 5.0

Recent guest reviews

Weirdest experience of my life. I paid for the room with a credit card that I never use. I left that card at home. I get to the hotel, and they ask to see that card. I said I don't carry it with me but it doesn't matter because it's already paid for. He says I need the card to verify and they will credit the money back and charge a different card if I don't have it. I didn't have a different card with the $122.00 available on it. But I had my debit visa bank card. They said they only accept credit cards. This lady standing next to me says she has cash and that is the only way to pay. He says we don't accept cash only credit cards!! Stupidest most unfriendly policy I've ever heard of in my life. A total nightmare, 12:00 at night with a child, and no place to sleep. Gave the kid anxiety and everything. Luckily I was able to go on Expedia and get a room with another place. I say Expedia, because when I called Orbitz customer service about this experience, it was a nightmare. First she told me that my money was non refundable even though I didn't get to stay there. Then she told me that it was only a hold on the credit card and that I wasn't charged yet. Both times she was wrong. I had already paid back the credit card. I saw the charge on my statement and paid it before I even went to California. I didn't want to deal with orbitz again, so I called the hotel back this morning. He credited the money back to my card.

Good staying and will come back soon. Will enjoy everything there again.

It met our need for a place to crash after a wedding.

The hotel was in need of remodeling. The rooms were small (we had two), the fixtures needed updating (e.g., no USB ports in the lamp bases or anywhere in the room), there was a hole at the base of the wall in the bathroom, and the foot of the bed caved in slightly, when I sat on it.

Booked two rooms, at the same price. One had a fridge and microwave while the other did not. Both rooms were comfortable with basic necessities. A close uber drive to Agoura Hills for dinner drinks and a night out. Would stay here again for the price we paid.

My boyfriend and I recently stayed here while visiting California for a wedding. We got in really late, and check-in was no problem. We stayed on a first floor room by the pool, and it had a slightly funky smell to it, like humidity, but it wasn't bad enough to ask for us to change rooms. We slept comfortably at night, although it did get a little humid when we turned off the air conditioner (it was cold so we didn't want to leave it running all night!). On Saturday night, we noticed housekeeping had taken our shower curtain, which was odd, but they replaced it quickly. On Sunday morning, right before checkout, we found a tick in the bed, but we figured ticks can be anywhere. Some redeeming qualities were the comfy king size bed and the continental breakfast.

Great place.. location is excellent.. next to plenty of places to eat . Clean and friendly

The best way I can describe this place is with what I put in the title. The area seems really nice, clean, modern. The room was anything but. It was small, the bathroom seemed dirty, it was loud all the time (you could hear people talking at acceptable volumes next door). At check in the staff was abrupt, bordering on rude, but nicer at check out. Overall I just didn't feel comfortable during my stay and couldn't wait to leave.

The hotel was conveniently located to Pepperdine University and it was easy access the freeway. The room was spacious and quiet. It was reason priced. We would definitely stay here again.

Nice hotel staff. Wanted early check in and front desk person was very accommodating. Was clean and comfortable for the price. Had a nice pool although we did not use it. Free breakfast was just OK--would have liked to have some fruit available. Parking and freeway access were very convenient.

I've stayed here a few times, it's a quiet location but close to the freeway. Rooms are always very clean and staff is friendly and helpful. The free breakfast includes waffles, eggs, and yogurt, as well as the usual bagels, toast, and fruit. The breakfast room is small, however, so sometimes you have to wait for a seat or carry it back to your room.

The staff was excellent. The breakfast was a surprise, and I saved enough money that I could pay for dinner for my crew.

Very nice place to stay and staff helpful and nice

Friendly, efficient welcoming staff, clean well maintained rooms. reasonably priced. Will stay again.

My wife and I were headed back to northern cal after visiting some friends in San Diego and were just looking for a place to stay for the night outside of LA. I was hoping to stay at a reasonable clean budget friendly hotel for the night. We checked in really late, not noticing much around us, and woke up in the morning to a soft bed, surprisingly good food, and a clean pool area and colorful garden that actually invited us to stay for breakfast. It was nice enough that I stayed an extra hour to read a book and write some notes by the pool before hitting the road again.

Very nice staff w / easy check in. Well kept grounds, great amenities, delectable fresh breakfast, nice guests. In a great location, easy access to freeway. The rooms are very comfortable and clean, soft bed with cozy white comforter. Bathrooms are refreshed and well stalked each day(: It has been a pleasant stay.

We wanted a decent place to stay for our trip to visit friends in LA. The staff was friendly and helpful. The room was big but a little dated. We liked having the microwave and refrigerator in the room. The bed was very comfortable, but the room could have used another chair so you didn't have to sit in bed to read. There were only two things that disappointed us: the scan door key did not work well and the restaurant for breakfast is a bit small,

Served its purpose. Clean, mostly quiet. Somewhat upgraded.

12 Conejo Blvd Thousand Oaks CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Fitness center

Located within a mile (2 km) of The Oaks, Quality Inn & Suites, Thousand Oaks is within 2 miles (3 km) of Conejo Valley Botanic Garden. This 74-room motel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast.


Rooms

Guests can enjoy satellite TV and stay connected with free WiFi. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests of Quality Inn & Suites, Thousand Oaks have access to an outdoor pool, a fitness center, and a spa tub. You'll find limited parking. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Patio

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for Quality Inn & Suites, Thousand Oaks

Everyone (12) Business (9) Couples (15) Family (4) Other (7) Friends (1)
1
Families

Weirdest experience of my life. I paid for the room with a credit card that I never use. I left that card at home. I get to the hotel, and they ask to see that card. I said I don't carry it with me but it doesn't matter because it's already paid for. He says I need the card to verify and they will credit the money back and charge a different card if I don't have it. I didn't have a different card with the $122.00 available on it. But I had my debit visa bank card. They said they only accept credit cards. This lady standing next to me says she has cash and that is the only way to pay. He says we don't accept cash only credit cards!! Stupidest most unfriendly policy I've ever heard of in my life. A total nightmare, 12:00 at night with a child, and no place to sleep. Gave the kid anxiety and everything. Luckily I was able to go on Expedia and get a room with another place. I say Expedia, because when I called Orbitz customer service about this experience, it was a nightmare. First she told me that my money was non refundable even though I didn't get to stay there. Then she told me that it was only a hold on the credit card and that I wasn't charged yet. Both times she was wrong. I had already paid back the credit card. I saw the charge on my statement and paid it before I even went to California. I didn't want to deal with orbitz again, so I called the hotel back this morning. He credited the money back to my card.

By on Apr 6, 2019

Review comment responded on Apr 30, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Everyone

Good staying and will come back soon. Will enjoy everything there again.

By on Jan 14, 2019

Review comment responded on Jan 18, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4
Everyone

It met our need for a place to crash after a wedding.

By on Jan 13, 2019

Review comment responded on Jan 18, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5
Everyone

By on Nov 19, 2018

Review comment responded on Dec 14, 2018

Dear GUEST, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sachin Guest Service Quality Inn & Suites

3

hotel run down

Everyone

The hotel was in need of remodeling. The rooms were small (we had two), the fixtures needed updating (e.g., no USB ports in the lamp bases or anywhere in the room), there was a hole at the base of the wall in the bathroom, and the foot of the bed caved in slightly, when I sat on it.

By , from Seattle on Oct 17, 2017

4

great location and worth your money

Everyone

Booked two rooms, at the same price. One had a fridge and microwave while the other did not. Both rooms were comfortable with basic necessities. A close uber drive to Agoura Hills for dinner drinks and a night out. Would stay here again for the price we paid.

By on Jul 3, 2017

3

a decent place to lay our heads at night

Everyone

My boyfriend and I recently stayed here while visiting California for a wedding. We got in really late, and check-in was no problem. We stayed on a first floor room by the pool, and it had a slightly funky smell to it, like humidity, but it wasn't bad enough to ask for us to change rooms. We slept comfortably at night, although it did get a little humid when we turned off the air conditioner (it was cold so we didn't want to leave it running all night!). On Saturday night, we noticed housekeeping had taken our shower curtain, which was odd, but they replaced it quickly. On Sunday morning, right before checkout, we found a tick in the bed, but we figured ticks can be anywhere. Some redeeming qualities were the comfy king size bed and the continental breakfast.

By , from Boston, MA on May 12, 2017

5

great location, definitely stay again

Everyone
Court yard

Great place.. location is excellent.. next to plenty of places to eat . Clean and friendly

By , from phila on Mar 26, 2017

2

wrong hotel

Everyone

By on Oct 7, 2016

2

hotel doesn't match area

Everyone

The best way I can describe this place is with what I put in the title. The area seems really nice, clean, modern. The room was anything but. It was small, the bathroom seemed dirty, it was loud all the time (you could hear people talking at acceptable volumes next door). At check in the staff was abrupt, bordering on rude, but nicer at check out. Overall I just didn't feel comfortable during my stay and couldn't wait to leave.

By on May 29, 2016

Quality Inn & Suites, Thousand Oaks

12 Conejo Blvd, Thousand Oaks, CA 91360
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.