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Recent guest reviews

I did not have a welcoming experience of the location from the staff. I did have to find my own car with valet while they did expect a tip. The room smelled like cigarettes.

Elevator was broken. One was working but omg, slow. Took nearly 20 minutes at one time to get in. Not only was there no option to use the stairs, but overall stay was sub-par for the price. We have stayed at $70 hotels in Vegas that put this place at over $200 a night to shame as far a service and conscience. Will not stay here again.

the location is great and property is pretty clean. the website is inaccurate stating the restaurant and bar are open when in fact they are both closed. no glassware in rooms or even available. staff was hit or miss. our checkout agent was kind and heard us out, but otherwise staff seemed to be not so knowledgeable and valet looked sloppy and rude. mini fridge in room did not work and spoiled our perishables. i will be looking at other brands in the future.

Do not stay at this hotel. They blame all of their ineptitude and lack of hospitality on “Covid”. Trey is the worst, most pretentious, ‘too good for his job’ hotel manager I’ve even come across. Do yourself a favor and avoid.

This place is filthy, I was very disappointed that upon arrival the receptionist stated that there were not cleaning during my stay because of COVID-19 if I will know ahead of time before booking, I will not choose this hotel. I have to ask a housekeeper who pass by my room for free towels and if she can take my garbage out of my room, she was nice to offer me to clean my room if I wish, but I have to call the front desk to be able to authorize it. I called the morning before requesting this service and I was denied. My room smells like marijuana the odor came from the bathroom vents, since my bathroom didn’t have the fan working. Very disappointed with Hilton that they still using the CoViD restrictions as a excuse to save money in sanitation and. Cleaning. Never used Hilton again. Good bye to my Hilton Honors!

its a convenient location to universal studios.

Everthing was ok to my needs except theInternet WIFI. Was really slow and could not conect my personal devices.

The rooms are clean and in good condition. Bed, linens, and pillows are very comfortable. Room size is very accomodating.

Hotel was very clean. Location was great. Staff was friendly and helpful.

we were within walking distance to downtown hollwood

The location is very good and the hotel is clean but had a very bad experience with the staff at check out. I was in LA for only one day and my return flight was at 6PM. There were two people at front desk when I was checking out at 9AM. I told them that I’m checking out now and returning my room keys but asked them if I can leave my luggage and pick up around 4PM since my flight is in the evening. Both of the front desk employees were very rude and told me that I can’t leave my luggage at the hotel after I check out due to Covid! They said that I can leave my luggage in the room but have to come back and pick it up before noon I told them that it doesn’t make any sense and I understand that I have to leave the room before room but they should be able to hold my luggage somewhere so I can come later and pick it up on my way to airport I told them my flight is in the evening and I can’t walk with my luggage all day in LA They didn’t care at all I told them I will call Hilton customer service and stepped outside the lobby to make the phone call A minute later the guy came outside and told me that they can keep my luggage! I then walked inside and gave my luggage to the other front desk employee which I can tell from her face that she wasn’t happy at all! It just didn’t make any sense why they gave me such a hard time to hold my luggage for a few hours eventhough I told them several times that my flight is in the evening and I’m in LA only for one day

Dry nice. Always happy with garden inn no matter where we go

Being a Hilton you expect much more. Everything (cleanliness, staff,etc) was OK. But the room was old-looking, and just no big deal. I think the Holiday Inn right next door would've been a better choice. BIG complaint, the $40 a DAY mandatory valet parking. There's no other option. Plus there was NEVER a mention of this, even just 2 or 3 days, that really adds up so there should honestly be a warning somewhere. It's a ripoff and a refund on that parking charge would only begin to make up for this weekend.

Love the heated pool. Hate the two elevators that take ages to operate. Hated the extremely loud pervasive construction drilling & hammering above and beside my room. Disappointed with housekeeping who basically refused to take trash and dirty towels out of room after first of two nites.

Stayed for Rose Parade. Good location!. I have to type 50 characters, really?

N Highland Avenue Los Angeles CA

Hotel highlights

  • Walking distance to Hollywood Walk of Fame
  • Free WiFi and wired Internet in rooms and public areas
  • Outdoor pool
  • Fitness center

Located in Hollywood within a short walk of Hollywood Walk of Fame, Hilton Garden Inn Los Angeles/Hollywood is within 2 miles (3 km) of other popular sights such as Melrose Avenue. This 160-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a gym.


Rooms

Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Hilton Garden Inn Los Angeles/Hollywood, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 45 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Los Angeles/Hollywood

Everyone (10) Couples (3) Family (5)
1
Everyone

I did not have a welcoming experience of the location from the staff. I did have to find my own car with valet while they did expect a tip. The room smelled like cigarettes.

By on Sep 12, 2022

Review comment responded on Sep 12, 2022

Thank you for taking the time to share your feedback, Erick.We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We apologize that you experienced an odor in your room during your stay with us. We hold ourselves to a higher standard so we'll address your concerns with our housekeeping team moving forward.We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

1
Family

Elevator was broken. One was working but omg, slow. Took nearly 20 minutes at one time to get in. Not only was there no option to use the stairs, but overall stay was sub-par for the price. We have stayed at $70 hotels in Vegas that put this place at over $200 a night to shame as far a service and conscience. Will not stay here again.

By on Dec 23, 2021

Review comment responded on Dec 23, 2021

Dear James, thank you kindly for the review. I'm sorry to see you had a less than pleasant stay. Unfortunately, only the one elevator is operational at the moment while the elevator service company awaits the proper part. We certainly understand the frustration there. Please know our rates are very reflective and competitive in the market (and we know Vegas can have some great deals). Hopefully you'll give us another chance in the future when you're in the area so we can Make It Right!

1
Everyone

By on Nov 8, 2021

2
Friends

the location is great and property is pretty clean. the website is inaccurate stating the restaurant and bar are open when in fact they are both closed. no glassware in rooms or even available. staff was hit or miss. our checkout agent was kind and heard us out, but otherwise staff seemed to be not so knowledgeable and valet looked sloppy and rude. mini fridge in room did not work and spoiled our perishables. i will be looking at other brands in the future.

By on Sep 6, 2021

Review comment responded on Sep 11, 2021

Thanks for staying with us. We appreciate your feedback!

1
Business Business

Do not stay at this hotel. They blame all of their ineptitude and lack of hospitality on “Covid”. Trey is the worst, most pretentious, ‘too good for his job’ hotel manager I’ve even come across. Do yourself a favor and avoid.

By on Aug 14, 2021

Review comment responded on Aug 29, 2021

Thank you for your feedback. We will share this with our staff.

2
Family

This place is filthy, I was very disappointed that upon arrival the receptionist stated that there were not cleaning during my stay because of COVID-19 if I will know ahead of time before booking, I will not choose this hotel. I have to ask a housekeeper who pass by my room for free towels and if she can take my garbage out of my room, she was nice to offer me to clean my room if I wish, but I have to call the front desk to be able to authorize it. I called the morning before requesting this service and I was denied. My room smells like marijuana the odor came from the bathroom vents, since my bathroom didn’t have the fan working. Very disappointed with Hilton that they still using the CoViD restrictions as a excuse to save money in sanitation and. Cleaning. Never used Hilton again. Good bye to my Hilton Honors!

By on Jun 28, 2021

Review comment responded on Jun 29, 2021

Greetings, Thank you for your feed back. We will be addressing this issue with the team. Thank you for choosing Hilton Garden Inn Los Angeles Hollywood

5
Family with small children

its a convenient location to universal studios.

By on Jun 17, 2021

Review comment responded on Jun 19, 2021

Thanks for staying with us. We appreciate your feedback!

4
Friends Business Business

Everthing was ok to my needs except theInternet WIFI. Was really slow and could not conect my personal devices.

By on May 12, 2021

Review comment responded on May 16, 2021

Greetings, Thank you for your feedback. We appreciate your feedback and will share this with our staff.

4
Business Business

The rooms are clean and in good condition. Bed, linens, and pillows are very comfortable. Room size is very accomodating.

By on Mar 23, 2021

Review comment responded on Mar 23, 2021

Thank you for your feedback.

5
Family

Hotel was very clean. Location was great. Staff was friendly and helpful.

By on Feb 17, 2021

Review comment responded on Feb 17, 2021

Thank you for choosing Hilton Garden Inn Los Angeles / Hollywood.

Hilton Garden Inn Los Angeles/Hollywood

2005 N Highland Avenue, Los Angeles, CA 90068
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