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Recent guest reviews

I actually ended up canceling stay ( with hotels authorization to cancel without penalty.

The concierge buy the name of Bridget was extremely rude

It was a fair place to stay with helpful staff and a decent breakfast (especially during pandemic times). But there are several issues. First, there's not enough parking and the garage is very cramped and full of trash. Secondly, the elevators are broken often - and one doesn't going to the basement/garage. So you often have to use the stairs, which is not fun with heavy luggage. Also, in my room 430 - there was a VERY loud machine rumbling every night that went on and on for hours. It sounded like a UFO was landing on the ceiling and vibrated the walls (and it wasn't the ice-maker, just FYI). Also my room really smelled bad, like mold or old wet cigarettes. So I started investigating it and found that the wet-bar sink was massively clogged with some kind of black/brown sludge. Very gross! And finally, we got a different room than what we paid for on Orbitz - so be cautious and call them ahead of time to confirm. Was not happy about that at all, considering I paid extra for it.

Very clean quiet hotel Nice and friendly front desk

Well let’s first say this place has a very rude Front desk representative. On top of that my entire stay in my room had no power no air-conditioning no tv and elevators did not work. F

I like that it’s a nice clean Hotel Inn. The rooms are a nice size for a family of three.

It was the most cozy and elegant place I’ve stayed at in a long time. Truly felt like a home away from home.

The hotel is clean, rooms are nicely decorated and the breakfast is amazing. However, we were charged for two nights parking despite not having a car. Our receipts were emailed to us, so we were off site when we reviewed. When I called to dispute the parking charges I was questioned as to if I really didn’t have a car, and spoke to in a tone that led me to believe they thought I was lying. The charges were reversed but there was no apology and the entire interaction was a disappointing way to end our stay.

I always enjoy the breakfast! The lobby was a bit dirty. The seats were stained. I didn’t like to HAVE to pay $18/day for vallet parking. I would not have minded parking myself.

Staff very friendly and helpful. Use of printer for boarding passes was helpful. Ample breakfast selection.

The customer service was great, but I didn’t like being forced to valet my car for $18/day

The room was clean, spacious, and lovely. The sevice was polite and efficient, and when we checked out the concierge went out of his way to make us a complimentary breakfast bag as we were leaving half an hour before breakfast services due to our early flight. It was a fairly small thing, but it made a big positive impact.

It’s clean, the food is great, the housekeeping terrible

The area was a little sketchy. But everything else was perfect!

N Glenoaks Blvd Burbank CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free airport shuttle
  • 24-hour business center

Hampton Inn & Suites Los Angeles Burbank Airport places you within a 5-minute drive of Nickelodeon Animation Studio and within a 10-minute drive of other popular attractions like Los Angeles Zoo. This 99-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a free airport shuttle.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 10 AM. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

The 99 rooms are recently renovated and have an array of amenities, including sofa beds, microwaves, and refrigerators. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, free local calls, and safes.


Property features

Hampton Inn & Suites Los Angeles Burbank Airport features free WiFi in public areas, conference space, and a 24-hour business center. If you drive, self parking is USD 12.00 per night, or you can take advantage of the free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this golf hotel include coffee/tea in a common area, a computer station, and express check-in.

Room options

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

One king bed non smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Two queen beds non smoking

2 Queen Beds | Sleeps 4

Guest reviews for Hampton Inn & Suites Los Angeles Burbank Airport

Everyone (28) Couples (6) Business (1) Family (10)
3
Everyone

I actually ended up canceling stay ( with hotels authorization to cancel without penalty.

By on Oct 7, 2020

Review comment responded on Oct 7, 2020

Dear Guest, Thank you so much for your recent stay and review at our Hampton Inn & Suites Burbank. We are really glad to see that you took the time and energy out of your busy day to provide us with your valued feedback regarding your recent stay. We know you didn't stay with us and we cancelled your reservation with out the fee.

1
Family

The concierge buy the name of Bridget was extremely rude

By on Sep 21, 2020

Review comment responded on Sep 21, 2020

Dear Guest, Thank you so much for your recent stay and review at our Hampton Inn & Suites Los Angeles Burbank Allow me to apologize for the inconvenience during your stay with one of our associates at the time of check in. This is certainly not how we expect or train our staff to conduct while helping one of our guest. I have shared and address your comments with our staff. As we hope you can give us a second chance at making it right the next time you visit Burbank.

3
Partner Couples

It was a fair place to stay with helpful staff and a decent breakfast (especially during pandemic times). But there are several issues. First, there's not enough parking and the garage is very cramped and full of trash. Secondly, the elevators are broken often - and one doesn't going to the basement/garage. So you often have to use the stairs, which is not fun with heavy luggage. Also, in my room 430 - there was a VERY loud machine rumbling every night that went on and on for hours. It sounded like a UFO was landing on the ceiling and vibrated the walls (and it wasn't the ice-maker, just FYI). Also my room really smelled bad, like mold or old wet cigarettes. So I started investigating it and found that the wet-bar sink was massively clogged with some kind of black/brown sludge. Very gross! And finally, we got a different room than what we paid for on Orbitz - so be cautious and call them ahead of time to confirm. Was not happy about that at all, considering I paid extra for it.

By , from San Francisco on Sep 19, 2020

Review comment responded on Sep 21, 2020

Dear Jacob, Thank you so much for your recent stay and review at our Hampton Inn & Suites Los Angeles Burbank. We are really grateful to see that you took the time and energy our of your busy day to provide us with your valued feedback. Allow me to apologize for the inconveniences you experienced during your stay and the clogged sink you found in your room. This is definitely not how we operate and train our staff on our room presentation for our arriving guest I have addressed this with all of our staff directly. We also would like to apologize for the elevators going down during your recent visit we understand how frustrating that may be while you are on vacation. We truly apologize for everything that went wrong and look forward to seeing you again and hopefully giving us a second chance at making it right the next time you visit Burbank!

4
Everyone

By on Sep 9, 2020

Review comment responded on Sep 11, 2020

Dear Guest, Thank you so much for your recent stay and review at our Hampton Inn & Suites Los Angeles Burbank. We are really exited to see that you took the time and energy our of your busy day to provide us with your valued feedback. we hope to see you the next time you visit Burbank!

5
Family with small children Friends Family

Very clean quiet hotel Nice and friendly front desk

By on Sep 9, 2020

Review comment responded on Sep 11, 2020

Dear Guest, Thank you so much for your recent stay and review at our Hampton Inn & Suites Los Angeles Burbank. We are really happy to see that you took the time and energy out of your busy day to provide us with your most valued feedback. We are delighted to see that you found our property clean, quiet and full of staff with Hamptonality. We hope that the next time you visit Burbank we remain you choice for your travel need. We love having you here!

1
Everyone

Well let’s first say this place has a very rude Front desk representative. On top of that my entire stay in my room had no power no air-conditioning no tv and elevators did not work. F

By on Sep 8, 2020

Review comment responded on Sep 11, 2020

Dear Jo, Thank you so much for your recent stay and review at our Hampton Inn & Suites Los Angeles Burbank. We are really happy to see that you took the time and energy to provide us with your valued feedback during your recent stay with us. Allow us to apologize for the inconvenience you experience with the guest room A/C, Power outages and no TV. We have address this issues and also have spoken to our guest service agents. The type of behavior that was provided is definitely not how we train our staff and also not acceptable. Thank you for bringing it up to our attention and we hope that you can give us a second chance at making it right the next time you visit Burbank!

4
Family with small children

I like that it’s a nice clean Hotel Inn. The rooms are a nice size for a family of three.

By , from Silver Lake on Jun 13, 2020

Review comment responded on Jun 14, 2020

Dear Tasha, Thank you so much for your recent stay and review at our Hampton Inn & Suites Burbank. We are also really grateful you took the time and energy to provide us with your valued feedback during your recent visit. I will share your comments with our staff as we look forward to seeing you the next time you visit Burbank.

5
Everyone

It was the most cozy and elegant place I’ve stayed at in a long time. Truly felt like a home away from home.

By on Jun 6, 2020

Review comment responded on Jun 9, 2020

Dear Guest, Thank you so much for your recent stay and review at our Hampton Inn & Suites Los Angeles-Burbank. We are super excited to see that you rated us a 5 out 5 and you found our property cozy and elegant!! and a home away from home I will share your comments with our staff as we look forward to seeing you again the next time you visit Burbank.

5
Everyone

By on Feb 11, 2020

Review comment responded on Feb 19, 2020

Dear Guest, Thank you so much for your recent stay and review at our Hampton Inn and Suites Los Angeles Burbank. We want to take the time to let you know that we are really grateful to see you took the time and energy to provide us with your valued feedback. Thank you for rated us a 5 out 5 I will share your review with our staff as we look forward to seeing you again the next time you visit Burbank.

2
Friends Business Business

The hotel is clean, rooms are nicely decorated and the breakfast is amazing. However, we were charged for two nights parking despite not having a car. Our receipts were emailed to us, so we were off site when we reviewed. When I called to dispute the parking charges I was questioned as to if I really didn’t have a car, and spoke to in a tone that led me to believe they thought I was lying. The charges were reversed but there was no apology and the entire interaction was a disappointing way to end our stay.

By , from Sacramento on Feb 9, 2020

Review comment responded on Feb 10, 2020

Dear Erin, Thank you so much for your recent stay and review at our Hampton Inn & Suites Burbank. We are really grateful to see you took the time and energy to provide us with your valued feedback. I would like to apologize on behalf of all our staff. This is not how we treat our guest and I will be addressing this issue directly with our staff. I'm glad we were able to resolve your billing discrepancy in a timely matter as we hope to see you the next time you visit Burbank.

Hampton Inn & Suites Los Angeles Burbank Airport

7501 N Glenoaks Blvd, Burbank, CA 91504
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