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Extended Stay America Los Angeles - Torrance Harbor Gateway

2.5 out of 5.0

Recent guest reviews

OK experience. Grab and go breakfast items disappear early and not re-stocked. Walls somewhat thin. Could use good carpet cleaning and updating.

Got to register a couple hours early, that worked out for me. Breakfast could have had a little more.over all good stay!

The check-in process took 5 minutes, the staff were friendly and greeted you with a smile. The location of the hotel was convenient and close to all major freeways.

Starting at entrance of room was the bad odor of smelly socks and feet soaked on carpet...little kitchen area looks miserable with the wood peeling off. Bathroom sink and tub both were clogged...bathroom fan doesn't work. As far as comfort, mattresses were not comfortable at all. TV channels are limited to 3 or 4 channels and remote doesn't work properly. Breakfast is basic, just muffins, coffee and energy bars.

From the start of the lobby being dirty to the non smoking room smelling and the elevator breaking down just to name a few things.I will never stay or recommend this hotel.. I will be calling corporate.. Find a better deal don't stay here.

The hotel staff were very helpful but this is not a place for people with allergies. Non-pet rooms are not available and pipe smoke from another room (non-smoking?) came into our room. On the positive side, the room we had was clean and the kitchenette was in working order.

Just needed somewhere to stay for the night. We always stay here. Only complaint is that there is no ice maker. Lady at the desk was very friendly and helpful.

Very nice staff. Pleasant to work with. Orbitz double booked me and they took care of it without issue.

I would not recommend this hotel to anyone due to the staff service. Absolutely worst service I ever had. The manager there is rude and in mature. He insulted me and my family because I tried to pay in cash. If the area was not booked up I would have never stayed in this hotel. I will never this hotel again based on this experience.

room is clean , comfortable stay but didn't really like the location.

The walls are thin, the TVs are small, there are no amenities and no perks. Not worth the amount you pay to stay there at all.

The room was clean but the linens were not fresh. Location was perfect to where I need to be next day.

The overall stay was perhaps a c+ however the room carpets were dirty. They should be clean or removed.

Quick trip - great staff. Not much beyond the basics in terms of hotel amenities - but everything promised was there. No complaints.

Normally, Extended Stays are for guests who intend to stay over long periods of time, but I stayed because I had a two-day training in the area, almost literally a minute away. The staff was very nice over the phone and in person. The room itself was very clean, as was the bathroom. Like I said, this place is for people staying for long periods of time, so the room has a kitchenette with two burners (I didn't use these) and a full size fridge, which were all very clean. My only gripe is that I booked a non-smoking room but upon check-in I found out that if I booked through a third-party, that somehow doesn't translate to the hotel's system and unfortunately, they only had smoking rooms available. I didn't get too many details about everything, but I ended up staying there because it was only two days anyway. They were nice enough to leave all the windows open to air out the room a little. Also, when I looked back at the reviews, this smoking room thing is an issue amongst people who have booked through third-parties before, so it's kind of my bad for not reading reviews thoroughly. Oh, and the grab-and-go breakfasts are kind of like those things really busy moms give their teenage kids who run out the door in the morning - instant oatmeal, muffins, those extremely flaky granola bars... just an fyi...

The staff is awesome and so is the location às well

Great room for the price. Clean, nice, great location, great staff. Will return. Thanx

The description of this hotel on the travel website that begins with "O" claims that amenities include "Outdoor pool, Fitness center or spa, Fitness Center Exercise gym, Sauna." The hotel has NONE of that. I selected this hotel because I wanted to work out while on travel. Note that there are three Extended Stay America properties in Torrance. The alleged photos of each property on the travel website are EXACTLY the same photos for all three hotels, and none were of the property that I stayed in.

Checked in around 3:00 pm on Friday. When I open the door to my room, I knew immediately that was a smoking room. Went down to the lobby and ask for a non-smoking room, which was what I've requested when I booked the room through this site. They told me that they are completely booked and also Orbitx.com doesn't book non-smoking room specifically, just any available room. Also, the room doesn't contain any plates, cooking or eating utensils.

Stayed here since other hotels were booked. Staff was tremendous. We accidentally went to the wrong Extended Stay. The staff found where we needed to be and sent us on our way. Room was nice and updated with a kitchenette which was great since we were traveling with a child. The only negative was a smoke smell on the third floor and I thought I could smell it in our room although my wife could not. We had requested a non smoking room(this hotel allows smoking on the one wing on the third floor)

19200 Harborgate Way Torrance CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America Los Angeles - Torrance Harbor Gateway is located within a few miles (5 km) of Porsche Experience Center and StubHub Center. This 122-room aparthotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Wilson Park and Hustler Casino are also close to this Torrance aparthotel.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America Los Angeles - Torrance Harbor Gateway offers free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This aparthotel also has barbecue grills.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Los Angeles - Torrance Harbor Gateway

Everyone (9) Business (6) Couples (11) Family (6) Other (4)
2

reasonably priced

Everyone

OK experience. Grab and go breakfast items disappear early and not re-stocked. Walls somewhat thin. Could use good carpet cleaning and updating.

By on Aug 24, 2017

Review comment responded on Aug 26, 2017

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and breakfast teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager

4
Everyone

Got to register a couple hours early, that worked out for me. Breakfast could have had a little more.over all good stay!

By , from Cloquet,Mn on Aug 19, 2017

Review comment responded on Aug 21, 2017

Rick, thank you for choosing Extended Stay America. We are happy to read you had a comfortable stay and liked our attentive service. Your feedback will be shared with our food and beverage team. We appreciate your review and hope to have you as our guest again. Sincerely, General Manager 

5

nice hotel close to major freeways

Everyone

The check-in process took 5 minutes, the staff were friendly and greeted you with a smile. The location of the hotel was convenient and close to all major freeways.

By , from C on May 14, 2017

Review comment responded on May 16, 2017

Candace, thank you for sharing your positive feedback about Extended Stay America - Los Angeles - Torrance Harbor Gateway. We are thrilled to read our courteous associates and convenient location met all of your expectations for a great stay. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager

1

hotel needs lots of attention

Everyone

Starting at entrance of room was the bad odor of smelly socks and feet soaked on carpet...little kitchen area looks miserable with the wood peeling off. Bathroom sink and tub both were clogged...bathroom fan doesn't work. As far as comfort, mattresses were not comfortable at all. TV channels are limited to 3 or 4 channels and remote doesn't work properly. Breakfast is basic, just muffins, coffee and energy bars.

By on May 13, 2017

Review comment responded on May 15, 2017

Kal, first and foremost, I would like to offer you my apologies for the inconvenience you encountered in your room. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager

2

never again!!!

Everyone

From the start of the lobby being dirty to the non smoking room smelling and the elevator breaking down just to name a few things.I will never stay or recommend this hotel.. I will be calling corporate.. Find a better deal don't stay here.

By , from san diego on Feb 13, 2017

3

acceptable

Everyone

The hotel staff were very helpful but this is not a place for people with allergies. Non-pet rooms are not available and pipe smoke from another room (non-smoking?) came into our room. On the positive side, the room we had was clean and the kitchenette was in working order.

By , from Michigan on Dec 27, 2016

5

only complaint is that they need a ice maker.

Everyone

Just needed somewhere to stay for the night. We always stay here. Only complaint is that there is no ice maker. Lady at the desk was very friendly and helpful.

By , from Torrance, ca on Nov 26, 2016

4

very pleasant stay and nice staff?

Everyone

Very nice staff. Pleasant to work with. Orbitz double booked me and they took care of it without issue.

By , from NE Ct on Jul 15, 2016

1

horrible service.

Everyone

I would not recommend this hotel to anyone due to the staff service. Absolutely worst service I ever had. The manager there is rude and in mature. He insulted me and my family because I tried to pay in cash. If the area was not booked up I would have never stayed in this hotel. I will never this hotel again based on this experience.

By on Apr 18, 2016

3

great value

Families

room is clean , comfortable stay but didn't really like the location.

By on Nov 27, 2015