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Recent guest reviews

I stayed at the Best Western Plus a few years ago, so this wasn't my first time. Unfortunately, the place has not kept up with its same wonderful standards. It's aging. The shower barely got warm. The plumbing fixtures were wobbly. The room looked dated. It was clean. The BEST thing of all was the excellent full breakfast each morning. The food was just as good as it used to be, and the staff in the breakfast area work super hard and should be complimented. Thank you so much for that!

Friendly staff, great location, clean rooms and great price.

Very nice.

This was a great experience. Showed up at 2:30 AM and still got a great breakfast before we headed to Catalina Island.

Dirty

Great stay, room was clean and location was excellent.

Location

Liked the indoor pool . Safe for my 2 small children. But the neighborhood is quite loud at night time.

The location of this property is excellent. It’s in the heart of downtown, close to many restaurants, and stores. The property has great security and good parking and I will definitely stay here again.

I had a family of four and only 1 wash cloth was in the room- that was at 9pm... I asked for more, they only brought one (said they were out and they can’t provide more ) We was force to use a huge hand towel l, so uncomfortable.....the next morning my plan was to get up get us all showered again and dress be out by 11. I asked for more wash towels at 9am and they couldn’t provide any till after 1:30 house keeping told me. I called the front desk and they explained that I can use the hand towels there was a shortage (guest steals them ) I should not have to use a huge hand towel in the shower to wash up..u have to fold it many times to be small, it’s too heavy when wet and not comfortable at all. 11am hit I’m still unable to get any. By the time I received some it was noon by a manager because I called downstairs AGAIN to complain AGAIN. My whole day was taking up because this facility was unable to provide the proper amount of wash clothes for their guest. I was even more mad because the whole reason why I booked a room was for me and my kids to take showers as my restroom at home was being worked on and the shower was unavailable. So yes I was highly irritated. Some people don’t even use was clothes when in shower and that may be them but me and my kids I make sure we are clean!!! This was unacceptable... oh yes another embarrassing moment is when I had to take me and my kids downstairs to the breakfast room where the microwave is located and we were all in pajamas ..

Avoid any rooms that are facing the alley. There were homeless people arguing all night and overall very noisy. Staff was awesome and very welcoming. The rooms are clean and well kept.

The appearance of the hotel was very clean room was very clean location was excellent it was just a very peaceful hotel to stay in I stayed here before a couple of other times

Great customer service, easy and decently priced parking, rooms were clean and well sized. Walls weren’t too thin. We had a balcony which was a nice bonus.

The hotel staff was nice. The room was clean. The only thing I didn’t like was no free parking,

Everything was super clean and easy. We loved the breakfast spread!

East Shoreline Village is a wonderful place and the hotel is situated close to transportation and good places to eat. Hotel is clean and staff very helpful. Enjoyed our stay and would pick this again if staying in LA

E 1st Street Long Beach CA

Hotel highlights

  • Walking distance to Long Beach Convention and Entertainment Center
  • Free WiFi and wired Internet in rooms and public areas
  • Indoor pool
  • Fitness center

Located in Harbor within a short walk of Long Beach Convention and Entertainment Center, Best Western Plus Hotel At The Convention Center is within a mile (2 km) of other popular sights such as Aquarium of the Pacific. This 3-star hotel has 66 guestrooms and offers an indoor pool, free in-room WiFi, and a gym.


Rooms

All 66 rooms provide coffee makers, free weekday newspapers, and free local calls. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, ironing boards, and desks are other standard amenities.


Property features

Guests staying at Best Western Plus Hotel At The Convention Center enjoy an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 23 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Balcony

2 Double Beds | Sleeps 4

Guest reviews for Best Western Plus Hotel At The Convention Center

Everyone (15) Couples (6) Family (4)
4
Everyone

I stayed at the Best Western Plus a few years ago, so this wasn't my first time. Unfortunately, the place has not kept up with its same wonderful standards. It's aging. The shower barely got warm. The plumbing fixtures were wobbly. The room looked dated. It was clean. The BEST thing of all was the excellent full breakfast each morning. The food was just as good as it used to be, and the staff in the breakfast area work super hard and should be complimented. Thank you so much for that!

By on Dec 1, 2021

Review comment responded on Dec 6, 2021

Thank you for completing the survey regarding your recent stay at our property. We're sorry to hear the rooms were not up to standard, we are currently in the process of upkeeping the rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Friends

Friendly staff, great location, clean rooms and great price.

By on Nov 22, 2021

Review comment responded on Dec 12, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

5
Family

Very nice.

By on Oct 9, 2021

5
Everyone

By on Sep 16, 2021

Review comment responded on Jan 2, 2022

Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon

5
Partner Couples

This was a great experience. Showed up at 2:30 AM and still got a great breakfast before we headed to Catalina Island.

By on Sep 14, 2021

1
Family Family with small children

Dirty

By on Aug 9, 2021

Review comment responded on Nov 2, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Everyone

By on Jul 19, 2021

Review comment responded on Dec 13, 2021

Thank you for taking the time to leave us a review. We hope you will come back and see us again soon.

5
Partner Couples

Great stay, room was clean and location was excellent.

By on Jun 22, 2021

Review comment responded on Jul 11, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5
Everyone

By on Jun 2, 2021

Review comment responded on Jun 15, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

5
Business Business

Location

By on May 15, 2021

Review comment responded on Jun 9, 2021

Thank you so much for this perfect review! This is unbelievable and we can not wait for you to visit us again. Stay safe and healthy in the meantime! If you have any questions about future bookings, please contact us.

Best Western Plus Hotel At The Convention Center

517 E 1st Street, Long Beach, CA 90802
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