Did not meet our standards and was over priced. Antonio the Mgr was outstanding.
Definitely not staying again! They put me in such a bad 2 double beds room although I booked king. Apparently they were sold out and then they were giving king rooms to other people who were checking out after me. I asked for the late check out and they said not possible, all sold out and then i checked, they had available rooms. Honestly that was at least what they could do.
Quite easily the worst hotel I've stayed in. There's nothing one can do to improve it.
It was very loft like in downtown as a feel. The room was minimal while also seeming trendy. It was very LA.
I loved it the staff was great the food was great and the roof top Yaaaaaaaaaaassssss
This is my favorite place to stay in LA... I also love that there is a 24 hour taco stand next door. It doesn't get better than this in my book.
I love this place... it's my favorite, I just wish I had more time to stay there!
I paid for a service I did not get. They gave my room because I didn’t showed up early
We were blown away by the vibe of the place. The food at the restaurant was awesome. A record player with discs in the room along with a tuned guitar added unexpected moments to your stay. A claw bathtub and a reasonably priced upgrade when we arrived (thank you Jazmine) wowed us. So did the rooftop bar. Would love to return and recommend a stay to anyone.
The whole vibe was fantastic. Great rooftop bar and nice rooms.
Great location near downtown restaurants and nightlife.
slightly weird rooms and showers, good food, great rooftop bar,
Did not take care to ensure my room was cleaned before I got back on a day desperately needed to come home to a clean room. Contacted housekeeping and was told to make the bed myself and that all they could send up was trowels like I was lucky to even get that. When I called to complain later that night i got pushed back. To the point that it was insinuated I was lying. Very upsetting close to my very tough day.
The history of the building is intriguing and the rooftop bar is super cool.
The location was great right in the heart of downtown LA. Walking distance to the Staples Center. Went to a concert at the theater at the Ace hotel and the venue was amazing. The architectural design was incredible
Located in Historic Core, Ace Hotel Downtown Los Angeles is 2.3 mi (3.7 km) from University of Southern California and within a 15-minute drive of other popular attractions like California State University-Los Angeles. This 4-star hotel welcomes guests with 182 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a local cuisine breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
All 182 rooms feature iPod docks, minibars, and electric kettles. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.
Guests staying at Ace Hotel Downtown Los Angeles enjoy an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is available for USD 42 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this boutique hotel include free WiFi in public areas, express check-in, and express check-out.
Did not meet our standards and was over priced. Antonio the Mgr was outstanding.
RH, while I'm glad to hear you were impressed with Antonio's service, I’m sorry your stay didn’t meet your expectations. We’d love to learn more about how we could have done better and remain at your service.
Definitely not staying again! They put me in such a bad 2 double beds room although I booked king. Apparently they were sold out and then they were giving king rooms to other people who were checking out after me. I asked for the late check out and they said not possible, all sold out and then i checked, they had available rooms. Honestly that was at least what they could do.
IO, allow me to apologize. I certainly understand your frustration. What you describe is highly unusual, and we will make this right.
Quite easily the worst hotel I've stayed in. There's nothing one can do to improve it.
I'm so sorry that your stay didn't meet your expectations, and we'd love to learn more about what exactly we could have done better. Your satisfaction is very important to us, and we hope to have the opportunity to earn your confidence in the future.
It was very loft like in downtown as a feel. The room was minimal while also seeming trendy. It was very LA.
I loved it the staff was great the food was great and the roof top Yaaaaaaaaaaassssss
This is my favorite place to stay in LA... I also love that there is a 24 hour taco stand next door. It doesn't get better than this in my book.
I love this place... it's my favorite, I just wish I had more time to stay there!
I paid for a service I did not get. They gave my room because I didn’t showed up early
We're so sorry for the inconvenience and understand there may have been a discrepancy with your booking. We would be happy to look into this further and make this right. Please connect with us directly with your details.
Thank you for your review. We hope to have the opportunity to learn more about your stay and earn your full confidence in the future.