I enjoyed the overall aesthetic of my room and loved the view.
A unique old space in a great location with a friendly staff. Several things need to be improved upon if they in a growing post-pandemic competitive market: 1. Parking. Not clear where to park. We parked in a flanking lot after holding to speak to someone. The lot was not open for overnight parking. The lot was reserved for an event that night so we paid, and then had to pay again to move our car to another a few hours later. 2. Bell service. Staff didn't offer when we mentioned we had luggage a couple hundred yards away. 3. Amenities. We heard staff mentioning different amenities to each guest and forgetting some. No consistent script for check-in. We had to call down a few times to ask. E.g. Wireless, pool, etc. 4. Room: We had a top-floor loft. Great views, fairly clean, fun design, and add-ons like Turntable, Guitar, Radio. There is a very strange and unfinished/dirty design feature which is unfinished soundboard on several walls. This should be changed. 5. Housekeeping: Housekeeping is very untrained. On check-out day (noon checkout), they entered at 9:15AM and again at 11:50AM. We were in the room both times. 6. Locked out. Even though checkout is noon, the hotel locked our keys at 11:00AM and blamed it on an old system so we had to go all the way back down after arriving back to our room at 11:25AM. 7. "Upstairs" (rooftop restaurant). The food and servers were top-notch. The hostess, however, needs more training. She was not welcoming or polite or communicative.
The Ace offered excellent customer service and great cocktails. The location is good in terms of proximity.
Did not meet our standards and was over priced. Antonio the Mgr was outstanding.
Definitely not staying again! They put me in such a bad 2 double beds room although I booked king. Apparently they were sold out and then they were giving king rooms to other people who were checking out after me. I asked for the late check out and they said not possible, all sold out and then i checked, they had available rooms. Honestly that was at least what they could do.
Quite easily the worst hotel I've stayed in. There's nothing one can do to improve it.
It was very loft like in downtown as a feel. The room was minimal while also seeming trendy. It was very LA.
I loved it the staff was great the food was great and the roof top Yaaaaaaaaaaassssss
This is my favorite place to stay in LA... I also love that there is a 24 hour taco stand next door. It doesn't get better than this in my book.
I love this place... it's my favorite, I just wish I had more time to stay there!
I paid for a service I did not get. They gave my room because I didn’t showed up early
We were blown away by the vibe of the place. The food at the restaurant was awesome. A record player with discs in the room along with a tuned guitar added unexpected moments to your stay. A claw bathtub and a reasonably priced upgrade when we arrived (thank you Jazmine) wowed us. So did the rooftop bar. Would love to return and recommend a stay to anyone.
The whole vibe was fantastic. Great rooftop bar and nice rooms.
Great location near downtown restaurants and nightlife.
slightly weird rooms and showers, good food, great rooftop bar,
Did not take care to ensure my room was cleaned before I got back on a day desperately needed to come home to a clean room. Contacted housekeeping and was told to make the bed myself and that all they could send up was trowels like I was lucky to even get that. When I called to complain later that night i got pushed back. To the point that it was insinuated I was lying. Very upsetting close to my very tough day.
Located in Historic Core, Ace Hotel Downtown Los Angeles is 2.3 mi (3.7 km) from University of Southern California. This 4-star hotel welcomes guests with 182 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a local cuisine breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
Ace Hotel Downtown Los Angeles's 182 soundproofed rooms provide iPod docks, electric kettles, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, desks, and wardrobes or closets are other standard amenities. Housekeeping is available on request.
Guests staying at Ace Hotel Downtown Los Angeles enjoy an outdoor pool, a fitness center, and a rooftop terrace. Self parking is available for USD 35.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this boutique hotel include free WiFi in public areas, express check-out, and a gift shop.
I enjoyed the overall aesthetic of my room and loved the view.
A unique old space in a great location with a friendly staff. Several things need to be improved upon if they in a growing post-pandemic competitive market: 1. Parking. Not clear where to park. We parked in a flanking lot after holding to speak to someone. The lot was not open for overnight parking. The lot was reserved for an event that night so we paid, and then had to pay again to move our car to another a few hours later. 2. Bell service. Staff didn't offer when we mentioned we had luggage a couple hundred yards away. 3. Amenities. We heard staff mentioning different amenities to each guest and forgetting some. No consistent script for check-in. We had to call down a few times to ask. E.g. Wireless, pool, etc. 4. Room: We had a top-floor loft. Great views, fairly clean, fun design, and add-ons like Turntable, Guitar, Radio. There is a very strange and unfinished/dirty design feature which is unfinished soundboard on several walls. This should be changed. 5. Housekeeping: Housekeeping is very untrained. On check-out day (noon checkout), they entered at 9:15AM and again at 11:50AM. We were in the room both times. 6. Locked out. Even though checkout is noon, the hotel locked our keys at 11:00AM and blamed it on an old system so we had to go all the way back down after arriving back to our room at 11:25AM. 7. "Upstairs" (rooftop restaurant). The food and servers were top-notch. The hostess, however, needs more training. She was not welcoming or polite or communicative.
The Ace offered excellent customer service and great cocktails. The location is good in terms of proximity.
Did not meet our standards and was over priced. Antonio the Mgr was outstanding.
RH, while I'm glad to hear you were impressed with Antonio's service, I’m sorry your stay didn’t meet your expectations. We’d love to learn more about how we could have done better and remain at your service.
Definitely not staying again! They put me in such a bad 2 double beds room although I booked king. Apparently they were sold out and then they were giving king rooms to other people who were checking out after me. I asked for the late check out and they said not possible, all sold out and then i checked, they had available rooms. Honestly that was at least what they could do.
IO, allow me to apologize. I certainly understand your frustration. What you describe is highly unusual, and we will make this right.
Quite easily the worst hotel I've stayed in. There's nothing one can do to improve it.
I'm so sorry that your stay didn't meet your expectations, and we'd love to learn more about what exactly we could have done better. Your satisfaction is very important to us, and we hope to have the opportunity to earn your confidence in the future.
It was very loft like in downtown as a feel. The room was minimal while also seeming trendy. It was very LA.
Thank you for your review. We hope to have the opportunity to learn more about your stay and earn your full confidence in the future.