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The Franklin London - Starhotels Collezione

5.0 star property
Luxury hotel with a full-service spa and a 24-hour fitness center

Choose dates to view prices

Photo gallery for The Franklin London - Starhotels Collezione

Lobby lounge
Garden Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Exterior detail
Bar (on property)
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Gym
  • Pet friendly
  • Breakfast available
  • Room service

Explore the area

View in a map
24 Egerton Gardens, London, England, SW3 2DB
  • Place, Victoria and Albert Museum
    ‪3 min walk‬
  • Place, Imperial College London
    ‪5 min walk‬
  • Place, Hyde Park
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪34 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Superior Double Room

9.8 out of 10
Exceptional
(10 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Junior Suite

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Executive

Suite Executive | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Suite Executive

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Single Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Garden Suite

Garden Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Garden Suite

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Presidential Suite

  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Triple Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

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About the neighborhood

London

Located in London City Centre, The Franklin London - Starhotels Collezione is adjacent to Brompton Oratory and within a 5-minute walk of other popular sights like Victoria and Albert Museum. This 5-star hotel has 35 guestrooms and offers conveniences like a restaurant, a full-service spa, and a 24-hour gym.

What's nearby

  • Victoria and Albert Museum - 3 min walk - 0.2 miles
  • Imperial College London - 5 min walk - 0.3 miles
  • Natural History Museum - 9 min walk - 0.5 miles
  • Hyde Park - 9 min walk - 0.5 miles
  • Royal Albert Hall - 14 min walk - 0.8 miles

Getting around

  • West Brompton Station - 4 min drive
  • South Kensington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪Voyage Lounge - ‬4 min walk
  • ‪Café Muse - ‬3 min walk
  • ‪The Bunch of Grapes - ‬3 min walk
  • ‪Zefi - ‬5 min walk
  • ‪MY & SANNE - ‬2 min walk

About this property

The Franklin London - Starhotels Collezione

Luxury hotel with a full-service spa and a 24-hour fitness center
Guests staying at The Franklin London - Starhotels Collezione enjoy access to a full-service spa, a 24-hour gym, and a steam room. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a meeting room.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Frette Italian sheets and pillow menus ensure a restful night. Minibars, free newspapers, and safes are also standard.
Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

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  • Restaurant
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9.0 out of 10, Wonderful, 922 reviews
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The price is $307
Jan 9 - Jan 10, 2026
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 52 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Franklin Restuarant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room
  • Turkish bath

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 40 per pet, per night
  • Dogs only
  • 1 total (31 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 50 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Frequently asked questions

Is a free cancellation option available at The Franklin London - Starhotels Collezione?

The Franklin London - Starhotels Collezione offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Franklin London - Starhotels Collezione?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at The Franklin London - Starhotels Collezione on Jan 8, 2026 start from $427.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Franklin London - Starhotels Collezione?

This hotel is situated in London City Centre within a 10-minute walk of Harrods and Natural History Museum. You'll also find Hyde Park and Kensington Gardens less than a mile away.

Is there parking available at The Franklin London - Starhotels Collezione?

No, this hotel doesn't offer parking.

Is there a spa available at The Franklin London - Starhotels Collezione?

There is a full-service spa available for guests to enjoy and services include couples treatments, massages, mani/pedis, and body treatments.

Does The Franklin London - Starhotels Collezione have a casino?

No, The Franklin London - Starhotels Collezione doesn't have a casino.

Will I find an indoor pool at The Franklin London - Starhotels Collezione?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Franklin London - Starhotels Collezione?

There are plenty of amenities for couples at this hotel, including a bar, a garden-view restaurant, and a full-service spa.

Does The Franklin London - Starhotels Collezione have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does The Franklin London - Starhotels Collezione feature a restaurant that includes a breakfast menu?

Yes, The Franklin London - Starhotels Collezione serves a full breakfast for a surcharge each morning at The Franklin Restuarant.

Will The Franklin London - Starhotels Collezione allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Franklin London - Starhotels Collezione for a fee of GBP 40 per pet, per night. The property also provides food and water bowls.

Does The Franklin London - Starhotels Collezione have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Franklin London - Starhotels Collezione?

The closest major airport to The Franklin London - Starhotels Collezione is London City Airport (LCY), which is 12 mi away (49 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 14.8 mi away (34-minute drive).

Are there rooms with balconies at The Franklin London - Starhotels Collezione?

No, at The Franklin London - Starhotels Collezione, there aren't any guestrooms that list a balcony.

The Franklin London - Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 386 out of 514 reviews
Rating 8 - Good. 78 out of 514 reviews
Rating 6 - Okay. 27 out of 514 reviews
Rating 4 - Poor. 9 out of 514 reviews
Rating 2 - Terrible. 14 out of 514 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 2 nights in Aug 2025

10/10 Excellent

Kerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay!
Stayed 2 nights in Aug 2025

8/10 Good

Wayne

Stayed 2 nights in Aug 2025

10/10 Excellent

Deepk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

It was fabulous as celebrating my birthday and staff were great and extremely helpful. I would definitely recommend it but be aware there is service on absolutely everything even your stay which is optional but put on your bill. I am very disappointed on being charged for an extra coffee at breakfast when we took the package. We have travelled the world and stayed in many London Hotels and coffee at breakfast is always unlimited. A little petty and unnecessary in my opinion. I would like to say Justina was exceptional.
Stayed 1 night in Aug 2025

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Hotel in ideal Location. Rear garden are is an absolute delight.
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer, Newcastle Upon Tyne

Liked: Cleanliness, staff & service
Reception staff more than welcoming and friendly. They went above and beyond. Great location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Anirudh

Stayed 2 nights in Jun 2025

4/10 Poor

Artherine

Stayed 4 nights in Jun 2025

2/10 Terrible

Gareth

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A truly special experience

We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special 💛
Stayed 1 night in May 2025

8/10 Good

Michael, Sonora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised that extras were added to the bill at checkout. Specifically 2types of service charge
Stayed 3 nights in May 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds.
Stayed 1 night in May 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was helpful and kind
Stayed 6 nights in Apr 2025

2/10 Terrible

Sharon, miami beach

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They had private events for three nights where the lobby was packed and very little security. We witnessed a robbery outside the hotel (a suitcase being stolen from a nearby hotel). I found men workers in the women bathroom with no signage on door that they were in there. Ran out of fruit for breakfast
Stayed 6 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful street and very well appointed hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Joyceann, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities, restaurant, service, location to shops, and museums is a rating of six (in a scale of 1-5)! The restaurant is managed by a Michelin rated chef and his menu is outstanding. The waiting staff (led by Stephanie) is attentive, efficient and friendly, esp. Neusa. The concierge was informative and willing to help in several regards.
Stayed 7 nights in Apr 2025

10/10 Excellent

ismail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location,location and location
Stayed 7 nights in Apr 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

cornelis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 2 nights in Apr 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Experience

The Franklin is an excellent hotel. The location is convenient, the service was exceptional and the decor was modern and stylish. We would not hesitate to stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Scott

Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

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