The Chelsea Harbour Hotel5.0 out of 5.0
Recent guest reviews
The afternoon tea has been upgraded in improved a lot. Now they are serving tea with Whitard which has made the afternoon tea experience more elegant and pleasant. The sandwiches are delicious and the view is fantastic. The price is a surprise and it is good value for money for such a nice place. The hotel provides a timer for brewing tea....that is so unique and so far it is the only hotel or tea house has this service, as far as I know.
My wife and I have used this hotel for many years from when it was badged the Conrad Hilton to the Wyndham and now undee the management of Millenium Hotels, which it has been for a few years. My first mistake was complacency when booking via Booking.com and not paying attention to the price. I normally pay between £250 and £300 For a room. Occasionally it has been it a bit more but that has always delivered a Chelsea Suite or Marina Suite and generally very agreeable. I arrived this evening to find a room that was perhaps the worst I've ever had the pleasure of staying in. Dingy, poor amenities, stained carpet and at the extortionate price of £426. I had to ask for another room which I was given with some degree of disdain from the young, surly and clearly not very service and hospitality minded man on reception. Whilst a better room, layout-wise, the hotel, for the first time, is one where either it's owners have placed pressure on the management co to deliver better returns or where the manger itself has sought better incentive fees for itself at GOP leve via demonstrable cost cutting against an aggressive rate strategy. Even FF&E standards have taken a nose dive - such a shame. I for one will not return to what was once a great property and first class hospitality experience. Alas - no more. I'm scoring this property low for the simple reason my benchmark is what it once was and is no longer. I can stay at the Savoy or Claridges for much the same price and receive with the benefit of their far superior understanding of guest experience and hospitality.
An enjoyable and relaxing visit, the staff were very friendly and helpful and could not do enough for us. The perfect place to eat, drink and escape the hustle bustle of London for a couple of hours. I would also recommend an overnight stay too as we have stayed here many times and keep coming back when we need a night in London
This hotel could be so much better, it's is close to Chelsea although the surrounding area lacks a bit of soul! The staff were very mixed in terms of competence and organisation, not quite like the experience at the rosewood hotel! The bar lacked in every capacity, warm bottled beer served at a five star hotel, twice? The service at the bar was terrible, there was some sort of dispute going on further away from the bar, with what looked like a manager and a member of staff. No music, no atmosphere, not even a smile. When your bar bill comes close to £20:00 for two beers you expect more! It's such a shame as the bar area looks great and there's outside seating, which lends itself to being a quality night! We couldn't wait to share our thoughts politely and leave. There are two friendly pubs nearby. The hotel needs to get a grip of this aspect as many they are missing a trick,I'm sure many would want to stay and use the bar facilities. The bar and hotel needs to be thinking along the lines of the Charlotte street, ME hotel or Kensington hotel. It's not what where it could or should be! The rooms are 4* quality although it's always lovely to stay in a suite, spacious and comfortable. The spa and gym needs updated average at best. It didn't spoil our weekend, although I was asked to write an honest review this morning... ...thank you I do hope some improvements can be made. The bar manager apologised for the was beer and did say it was a bit crazy due to the Chelsea match... I'm sorry but it's not a good enough excuse! The bar was empty and the hotel should be embracing and tapping into a missed market there! I was very honest with him and shared that the bar area/ambience felt like a miserable place to be! There was no atmosphere and unhappy staff and poor service.
We just discovered this restaurant at this Hotel. What a nice place and what impressed us the most was how staff was so eager to please us. Only a mark down for the food which is a bit bland and not what you would expect in a 5 star hotel property in London. Nevertheless we will definitely give it another go very soon.
Last year a special tea was organised as a gift for my husband and I. What a very bad experience. The greeting was great...no problem. The gift received was presented and was a surprise. From then on ...disaster. The waitress could not have been taught how to serve a drink as she served from the opposite side of the table, on a tray and the glass slipped off tray into my lap...and soaked my dress. Apologies were given but waitress stressed. Tried to mop table so I suggested we move table. Moved table. Tea served...just plonked in front of us...no explanation of sandwich fillings, types of cakes etc.One plate for sandwiches and cake. Cutlery missing. Left to our own devices. Left restaurant with nobody asking if we had enjoyed experience. Would not and have not recommended.
We visit this hotel frequently and we are always impressed how helpful and friendly all the staff are . Everyone makes you feel welcome . The suites are large and airy with brilliant views over the marina ,the beds have crisp sheets and large pillows and the bathrooms have a bath and separate shower. The highlight for us though is a large pool ,well equipped gym and running paths all along the Thames . A few night here feels like a holiday rather than a hectic weekend in London .
this hotel never fails my expectations , beautiful view and convenient location. only 10 minutes drive to major locations in central London. under ground station is very close by. the hotel is all suites hotel (no normal rooms) but suites are at other hotel room rates! I really enjoy staying here as it is very clean and spacey.
Love this Hotel, great Suites especially marina views with a balcony, comfortable beds and really well appointed bathrooms with all the things you would expect. Excellent food in the restaurant or bar and a very good breakfast choices, if your lucky enough to have good weather eat breakfast on the terrace overlooking Marina. Great location, if you don't mind walking you can be on the Kings Road in 15 minutes and we walked to Westminster Pier in 1hr 15minutes. If you don't like walking jump on the train at Imperial Wharf which is a stones throw away, so easy to can get anywhere. The staff are so helpful and courteous nothing is too much trouble. We are looking forward to returning to this lovely Hotel next time we are innLondon..
I booked two rooms in March 2017 for the 4th & 5th August as we were hosting a dinner in Chelsea on the 4th and going to a wedding in Chelsea on the 5th, so it should go without having to say this we WANTED to be in Chelsea. On arrival we were asked to see the management, we were told they were moving us to the Baileys Hotel---- we were not impressed. The young girl we were dealing with appeared not to know that we had booked two rooms, one being for our daughter and husband, they were in the air flying into Gatwick, so difficult to get in touch with them. We were told that a whole floor was out due to an electrical fault, now obviously we believe what we were told, although it seems a little odd that the second room was not mentioned when we were asked to move hotels. It also turned out that they had a wedding for 400 on the night of the 4th. Well basically we were not moving, if we had wanted to stay in the Gloucester Road we would have booked it, we did make an offer of moving to their sister hotel in Grosvenor Square, subject to having the same standard of rooms, as we had stayed there before. In stead of having a quite time in our room to freshen up we said we would have lunch and wait for things to be sorted, after awhile Nader Neishabouri (Front of House Manager) came to our table and said that two rooms were being made available, obviously we were delighted and thanked him. The rest of our stay was free of any nasty events, and the staff were excellent, having drinks and supper on the 5th over looking the harbour was lovely. One criticism of the room would be that the bed is in a wooden frame which sticks out from the mattress, as it is inside the frame, and unfortunately my wife hit her leg badly on this. Anyway full marks to Nader Neishabouri, we would return--I think.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1719 reviews