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St. Pancras London, Autograph Collection ®

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in London

Choose dates to view prices

Photo gallery for St. Pancras London, Autograph Collection ®

Meeting facility
Reception
Meeting facility
3 restaurants, breakfast, lunch, dinner served; British cuisine
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available

Explore the area

View in a map
Euston Road, London, England, NW1 2AR
  • Place, The British Museum
    ‪15 min walk‬
  • Place, Big Ben
    ‪7 min drive‬
  • Place, London Eye
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Premier Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior House, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior House, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe House, 1 King Bed, Non Smoking

Deluxe House, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe House, 1 King Bed, Non Smoking

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for House, 1 King Bed, Non Smoking

House, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

House, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch LCD TV with satellite channels, TV, pay movies

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch LCD TV with satellite channels, TV, pay movies

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

37-inch LCD TV with satellite channels, TV, pay movies

Royal Suite, 3 Bedrooms, Non Smoking

  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Non Smoking

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

London

Located in London City Centre within a mile (2 km) of The British Museum, St. Pancras London, Autograph Collection ® is within a few miles (5 km) of other popular sights such as London Eye. This 245-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour gym. It's connected to a shopping center in central London and also close to Hyde Park and Big Ben.

What's nearby

  • The British Museum - 15 min walk - 0.8 miles
  • Hyde Park - 7 min drive - 2.2 miles
  • Buckingham Palace - 7 min drive - 2.3 miles
  • Big Ben - 7 min drive - 2.3 miles
  • London Eye - 7 min drive - 2.3 miles

Getting around

  • London (QQS-St. Pancras International Train Station) - 3 min walk
  • King's Cross & St. Pancras Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪Booking Office 1869 - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Chambers Club - ‬3 min walk
  • ‪The Standard Rooftop - ‬2 min walk

About this property

St. Pancras London, Autograph Collection ®

Luxury hotel with 3 restaurants connected to a shopping center in London
Guests of St. Pancras London, Autograph Collection ® enjoy a full-service spa, an indoor pool, and a 24-hour gym. Self parking is offered for GBP 80 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include minibars, coffee makers, and free newspapers. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 37 per day)
  • Self parking on site (GBP 80 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Booking Office 1869
  • MI+ME
  • The Hansom

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 4,850 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (27 inches high)
  • Grab bar near toilet (27 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 100 per pet, per stay, plus a one-time cleaning fee of GBP 30
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 80 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
  • Self parking fee: GBP 80 per day
  • Nearby parking fee: GBP 37 per day (2625 ft away)
  • Pet fee: GBP 100 per pet, per stay plus GBP 30 one-time cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 80 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel London St. Pancras
London St. Pancras Hotel
London St. Pancras Hotel Renaissance
London St. Pancras Renaissance
London St. Pancras Renaissance Hotel
Renaissance Hotel London St. Pancras
Renaissance London St. Pancras
Renaissance London St. Pancras Hotel
St. Pancras Renaissance London
St. Pancras Renaissance London Hotel
St. Pancras Renaissance London Hotel England
St. Pancras Renaissance Hotel London
St. Pancras Renaissance Hotel
St. Pancras Renaissance
St Pancras Renaissance London
St. Pancras Renaissance Hotel London Hotel
St. Pancras Renaissance Hotel London London
St. Pancras Renaissance Hotel London Hotel London

Frequently asked questions

Is free cancellation available at St. Pancras London, Autograph Collection ®?

St. Pancras London, Autograph Collection ® offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at St. Pancras London, Autograph Collection ®?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at St. Pancras London, Autograph Collection ® on Oct 24, 2025 start from $301.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near St. Pancras London, Autograph Collection ®?

This hotel is situated in London City Centre within a short 12-minute walk of Russell Square and also 20 minutes on foot from The British Museum. You'll also find Leicester Square and St. Paul's Cathedral within a short drive.

Will I be able to park at St. Pancras London, Autograph Collection ®?

Yes, parking is offered for GBP 80 per day. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at St. Pancras London, Autograph Collection ®?

There is a full-service spa available for guests to enjoy and services include Thai massages, deep-tissue massages, body wraps, and couples treatments.

Does St. Pancras London, Autograph Collection ® feature a casino on the premises?

No, St. Pancras London, Autograph Collection ® doesn't have a casino.

Is there an indoor pool at St. Pancras London, Autograph Collection ®?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 7:00 PM.

What will couples enjoy most about a stay at St. Pancras London, Autograph Collection ®?

There are many amenities for couples at this hotel, including an indoor pool and 2 bars plus some guestrooms feature Champagne service.

Does St. Pancras London, Autograph Collection ® have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does St. Pancras London, Autograph Collection ® have a restaurant that serves breakfast?

Yes, St. Pancras London, Autograph Collection ® has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does St. Pancras London, Autograph Collection ® allow pets to stay for free?

Although they can't stay for free, dogs are welcome at St. Pancras London, Autograph Collection ® for a fee of GBP 100 per pet, per stay. The property also provides food and water bowls.

Does St. Pancras London, Autograph Collection ® have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to St. Pancras London, Autograph Collection ®?

The closest major airport to St. Pancras London, Autograph Collection ® is London City Airport (LCY), which is 10.7 mi away (41 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 18.9 mi away (50-minute drive).

Are there rooms with balconies that I can book at St. Pancras London, Autograph Collection ®?

No, there aren't any guestrooms with balconies at St. Pancras London, Autograph Collection ®.

Does St. Pancras London, Autograph Collection ® host weddings?

If wedding bells are in your future, take advantage of the wedding venue at St. Pancras London, Autograph Collection ®.

St. Pancras London, Autograph Collection ® Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 580 out of 1002 reviews
Rating 8 - Good. 188 out of 1002 reviews
Rating 6 - Okay. 121 out of 1002 reviews
Rating 4 - Poor. 64 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience here even with a few changes that were request and immediately accommodated for. Worth a stay every time
Reception
Grand staircase
Stayed 1 night in Jul 2025

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

We loved our stay, LOVED it! The drink on arrival and check out The complementary fizz for our 13yr anniversary and personalised cupcakes. The room was comfortable The hotel is beautiful, just perfect The pool was lovely, only the spa treatment wasn’t as good as I would have expected
Stayed 2 nights in Jul 2025

4/10 Poor

Elena

Disliked: Cleanliness, property conditions & facilities
The rooms are very dated and smell awful. The mattress smell all kinds of bodily odors to the point we had to move out. Definitely not worth the money. The main corridor smells worst kitchen smells. I don’t know how people not say anything about it. It is also hard to reach the front desk. I called 8 times whith no luck. Someone picks up and hangs up. I left one if my things at a hotel and can't reach tjem to retrieve it.
Stayed 2 nights in Jul 2025

8/10 Good

Carole

Stayed 1 night in Jun 2025

2/10 Terrible

yi jen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
Stayed 2 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tanya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Judy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite decor and staff service was exemplary; a complimentary upgrade to a suite fortunately because of midweek availability was more than appreciated.
Stayed 1 night in Jun 2025

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

Crystie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay at the Renaissance St. Pancras for the final night of our two week visit to London and Paris. Within a few minutes of stepping off of our Eurostar train from Paris we were kindly welcomed to the check in desk and presented with cocktails. The amazing Laura answered all of our questions and gave us advice on getting to the airport the next day. She even escorted us down the hall to the elevators to show us the way to our room. It was incredible. We got to the pool only 20 minutes before kids time ended, but they allowed my daughter some extra time. Both meals we had were delicious and the restaurant greeter made us feel so welcomed and wanted to make sure my daughter was happy. I can’t say enough wonderful things about this hotel. We look forward to returning.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort

Good but not great

Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
Stayed 1 night in Jun 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness
Hotel is gorgeous and INCREDIBLY convenient!!
Stayed 7 nights in Jun 2025

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness
We booked the hotel as a treat for the family. For a 5 star hotel, the rooms were really no better than a premier inn. Extremely boring, functional and a little tired. A real let down sadly. The building is obviously iconic and the communal areas are beautiful but no attention has been paid at all to the hotel bedrooms that are no different to a very average corporate hotel. Staff were nice though.
Stayed 2 nights in Jun 2025

10/10 Excellent

Malathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
Stayed 1 night in Jun 2025

6/10 Okay

Paul

Liked: Room comfort
Disliked: Property conditions & facilities
I love the architecture of the hotel but I have to say the upkeep of the rooms wasn’t very good noise from the streets. Curtains were torn and dirty are difficult to close at night. The shower flooded every time you used it again. The architectural of the building is wonderful, but the art cape is poor.
Stayed 5 nights in Jun 2025

10/10 Excellent

Monika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spice Girls hotel

This is the famous Spice Girls hotel where they danced on the stairs in their music video. We stayed here for the night just to have the experience on our 1st trip to London. The outside and inside of hotel are both beautiful. Around the corner was our tour bus and train station, so conviently located.
Stayed 1 night in Jun 2025

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Having gained reward credit from Hotels.com I booked the room for a bargain price.The reception didn’t realise this and charged my card the full amount,until I reminded him and I was refunded. That was the only complication of an excellent stay.
Stayed 1 night in Jun 2025

8/10 Good

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel lobby and the staff was amazing and friendly. There were a few mishaps with the room service that was immediately rectified and taken care of in a really good manner.
Stayed 4 nights in May 2025

4/10 Poor

Rena A

Disliked: Staff & service
It’s a beautiful building with some stunning features but I honestly can’t say anything good about the service. There was a mixup on checkin that caused our room not to be ready until 4:30; the waiters and bartenders in the bar were rude and inattentive and most of the doormen didn’t seem to know what they were doing. Very disappointing stay. We did have one very kind person who checked us out; we appreciated that. We loved our room in the old part of the building with its view of the train station and high ceilings but one of the tv’s didn’t work and the finishes need a refresh.
Stayed 1 night in Jun 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lovely room.
Stayed 1 night in Jun 2025

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Moxy York
Hilton Garden Inn London Heathrow Terminal 2 and 3
The Crown London

Flights

Flights from Charlotte
Flights from McAllen to Dallas