St Mark Hotel3.0 out of 5.0
Recent guest reviews
The location is good - very short walk to Earls Court Tube Station. The staff were pleasent enough. The hotel didn't appear clean. The carpets on the stairs were disgusting. Room okay but was small and expensive for what you got. Breakfast a joke.
We booked three rooms,it should have been around £300-400 but they charged £1400! When we arrived at the hotel, they refused to let us stay because we did now have the credit card of the Major international travel company who had booked and paid for the rooms. Even though these had previously been confirmed. The rooms were needed for family of a patient in The Royal Brompton Hospital, it was so they could be close to their relative who was on life support and not expected to make the night! This was all explained but dismissed. Appalling calous attitude from a shocking little guest house
I know you get what you pay for in London but at £90 a night we were disappointed . Good points - pleasant helpful staff . Location . Hot water . clean sheets. hairdryer , microwave & room fridge. Bad Points - Cleanliness of rooms - husbands phone dropped behind headboard and when we pulled out the bed we were shocked at the dirt and debris . Cushions on the bed had stains so we removed them. The mold above the shower could easily be cleaned - In general the hotel was tired and in need of a good clean . We did not sample the breakfast as the room was not very inviting .
We booked this hotel through booking.com which had good reviews, we phoned ahead to check if parking was close by which we were told it was, arrived to find we couldn't park as we were in a van and the man I assume manager saw us arrive in a van we paid for car park then arrived at car park to find it was no good for our van. We used the toilet in hotel and it was filthy and tiny u could barely move! We decided to go to another hotel as this was awful staff rude and not helpful at all! The saying is u get what your paying for but not with this place it's awful we didn't even want to see the rooms after we see the toilet if u have children avoid at all costs! And we still had to pay full price which is discusting no customer service skills at all and we didn't even stay here wouldn't of minded paying a cancellation fee but full price is awful. Stay well away!!
Excellent location, great service, friendly staff BUT Very small rooms, and bathrooms. Limited space for clothes and luggage in rooms. Breakfast simple but good and in an extraordinarily small dining room. Be prepared to share tables or even sit separately to tour party.
Let’s start by saying the hotel good points… Location. That’s it. Lovely neighbourhood and close to Earl’s court tube station. Amenities nearby etc. There is nothing else good about this place. I am not picky or awkward at all - I have stayed in hostels and budget motels all over the world and I have never left a review like this before. I’m talking no hot water at peak times, no running water at super peak times, no apology from staff, blood stained bedding, dirty room… In London, England! So heres my review: Before we left home, we phoned the hotel in order to check that they would definitely have an iron available to us upon check in. If not, we would pack our own. The man who answered the phone confidently responded with a yes, and even gave a little laugh - as if to give the impression that this was a dead cert. Needless to say, when we checked in, there was no iron available. If only this was going to be the worst part of our experience at this hotel! We didn’t actually get an iron until the 2nd day and after asking four times. We had had to make do with crease clothes on our first evening. We wouldn’t have actually minded if the hotel would have told us the irons were first come, first serve or subject to availability etc. No, we got nothing but a cocky chuckle and a confident yes. Our room was on the top floor in the attic. There is no lift whatsoever and the 4th floor was up 7 sets of steps. Now, me and my partner are fit and healthy so it was no problem. However, this would not have been suitable at all for anyone with asthma, heart conditions, physical issues, disabilities, etc. The bedding had blood stains on it (see pics). It was disgusting. The windowsills were dirty. The bedroom hadn’t been cleaned very well. There was a plastic bottle under the bed, packaging left under the wardrobe/rail thing. The mugs were dirty so we couldn’t have a drink. The shower didn’t run at all at “peak times”, then when it did, the water wasn’t hot. This was explained to us by the staff due to the hotel being fully booked and all the guests using it at the same time. Now I’m sorry but if their water heating system isn’t up to the job of providing for that amount of guests, then they shouldn’t have that many guests staying at one time! No apology at all, no sympathy - this signals to me that they were used to explaining the issues we had. Which in turns says to me that it’s an on going thing and they’re not interested in sorting it - perhaps they can’t sort it, who knows. The sink in the bedroom was tiny - having no shower when needed, I had to use this tiny sink with cold water to have a wash. The bedroom had a fridge on the floor with a microwave on top. I didn’t even open the microwave after opening the fridge and dealing with the smell. It stunk of gone-off milk. There was a huge pile of laundry outside our room. The rooms were not sound proof in the slightest. We were woken by other guests constantly. There weren’t anywhere near enough seats and tables for guests at breakfast. There was a huge queue for the toaster and milk etc. I could literally go on about this hotel. When we checked out, the staff didn’t ask if we had enjoyed our stay. The staff did not thank us. The man at the desk simply said goodbye. As mentioned above, I can only imagine that they are used to the complaints and couldn’t wait for us to leave. Being in London at Christmas with my girlfriend was supposed to be special, however this really upset us both and almost ruined the trip. I feel very sorry for tourists from abroad that book the hotel in good faith and have perhaps never visited the United Kingdom before. Being British myself, I didn’t feel foreign to the area and having visited London many, many times - this helped with this horrid situation. But couldn’t help think about visitors not from the UK, I felt embarrassed that we were offering such a place for them to stay. I read a few reviews on this place before we left and, although they’re a good guide, I do take the negatives with a pinch of salt. However after experiencing it - I can safely say it is the worst hotel i’ve ever stayed in. To top it all off - it wasn’t even cheap. I wouldn’t have minded if it was very cheap to stay!
After reading the negative reviews, I didn't have very high expectations but actually had a very good stay. The hotel is in a great location - a 5 minute walk from Earl's Court tube station. The hotel was basic but clean. We stayed in a triple room with a double bed and a single bed. There was a TV, microwave, fridge, safe & hairdryer. The bathroom had a shower & plenty of loo rolls, soap, shower gel & shampoo. Plenty of towels but they were a bit small. Breakfast was cereal, toast, boiled eggs, cheese, fruit juice, tea & coffee. All the staff were polite, friendly & helpful. We arrived early & were able to leave our bags there until we checked in later, then were able to leave our bags after check-out to collect later. This is a no-frills hotel and it's a bit old fashioned, but it was great value for money and I'd stay there again.
Terrible hotel. The only good think about is, is the neighborhood and The metro Earls' court that's at 300 meters. Our room was in The basement and not clean at all. The only thing they changed every day were The towels.All of The accessories are broken. Breakfast was very poor , just jam, cheese and cornflakes. The manager's Wife and their crying baby (and believe me I do like kids) were there at sleeping time. Not friendly at all
Where do i start, I got greeted by a lady with no expression or manners (this was after she stopped watching her you tube video and put down her phone). We asked if it was possible for an early check in - her reply was 'no check in is at 2 so your have to come back then'. We then asked if it was possible to keep our luggage at the hotel so we could come back and check in later on. We were told to keep it in the breakfast room, where there is no security of the items placed in there and also with no tags (this is were i was a little worried as anyone could wonder in there and pick up our stuff and leave). I confronted the lady on the desk to see if it was possible to keep my luggage elsewhere as i had valuables on me. Her reply was 'this is a family run hotel we do not look after peoples luggage'. After suggesting that anyone could go into the breakfast room and take my stuff she shoved a key in my face and told me to go put it in my room (which was not cleaned yet). After walking up 6 sets of stairs with no offer or assistance with my luggage i finally got to the room. Little did i know when i opened the door a naked man was stood there and i felt so embarrassed. After dragging my luggage all the way back downstairs and telling the lady there is a guest in the room she suggested to keep my luggage with her and get it moved up for me. I then asked to speak to the manager and she said there is not one at the hotel until 6pm (baring in mind this was 11pm). As we had plans in London i never got the chance to speak to a manager regarding all of this. Later on when we checked in, i walked into a room which smelt of chemicals, broken glass and a muddy floor. At this point i did not have the energy to walk down 6 sets of stairs and speak to the most unpleasant women i have ever met. I could not wait to leave. AVOID THIS HOTEL!!!!!!!!!!!!!!!!
This hotel is disgusting, I booked my American friends in, the hotel stunk of chemicals the room was poky and also stunk, we decided to cancel and go else where when the receptionist finished playing games on her mobile phone she said call the manager if you are not happy, I spoke to possibly the most awful man ever who words were " I got your money so it doesnt matter" Vile and disgusting and this is what gives the brits a bad name!
- Walking distance to Natural History Museum
- Free continental breakfast
- WiFi in rooms and public areas (fees apply)
- 24-hour front desk
Located in South Kensington within a short walk of Natural History Museum, St Mark Hotel is within a mile (2 km) of other popular sights such as Royal Albert Hall. Each of the 25 rooms at this 3-star hotel includes a refrigerator, a microwave, and a flat-screen TV. Located in central London, the hotel is also near Buckingham Palace and Big Ben.
Start your day off right with a free continental breakfast served from 7:30 AM to 9:30 AM.
All 25 rooms feature microwaves, refrigerators, and phones. Guests can enjoy flat-screen TVs and stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include ironing boards.
Guests of St Mark Hotel enjoy WiFi in public areas, express check-in, and express check-out. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. This smoke-free hotel also has a TV in a common area.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 324 reviews