St Mark Hotel3.0 out of 5.0
Recent guest reviews
Hotel decent enough but there are many areas for improvement. Firstly the rooms are small but okay for what you need, they could do with a revamp to be more modern. There are no signs to state if you would like your room cleaned or not. We returned to our room one afternoon to find they had not shut the door properly. This was very concerning and this is why I would prefer them not to come in, especially for a short stay. The hairdryer was broken and the window was a bit dodgy as it appeared to be coming away from the main bit. Breakfast was not great, very limited choice. Apart from that the location was brilliant and very near the tube but there are nicer hotels on the same road which I would say to look at before booking. Staff were polite.
My room had bed bugs. I woke up with large red welts over arms, legs and torso resulting in seeking medical help. Two men in fumigation gear knocked on our door unannounced, we were not forewarned or advised of any fumigation to our room. Luckily were at the hotel at the time they knocked. Otherwise they could have sprayed the room with toxic chemicals unbeknown to us. Hotel unclean, carpets very stained. On arrival noticed a blood smear on doors at top of stairs to our room. Great location but this hotel does not offer value for money.
Upon arrival was prompted for "cash" payment,we didn't see problem at first until we seen our room! The smell hit us first,and damp.definitely not worth £140 beds stinking,awful night sleep.how can they justify this as a hotel shouldn't be more than a hostel if that! Breakfast was terrible,toast,eggs & cereal is all that's on offer with music blaring! And owner belching right throughout.
The location is great, right by Earls court tube station and numerous fast food retailers and pubs (if thats your thing). The downside: hotel was shoddy in what is a classy area of london, the stairs are dirty, rooms were small and for what you paid for, a bit of a rip off. The toilet was ok but again small, the door wouldn't lock properly so tips to the toilets were interesting, the sink had a chunk missing and one of the walls in the room had a hole that looked like it was filled with tissue...but for what we wanted which was a bed and a shower, it was OK. Don't expect anything special from this place
Amazing location for getting into and about London. Staff were friendly and kind enough, the rooms are very dated but clean, we were in room 24. We counted 80 steps to the room so avoid if your not fit! 😂 The room was small, had everything we needed, TV, fridge, beds, hairdryer, the toilet and shower were a good size. I would maybe have gave this place 4* if I had paid £60 for 2 nights and not £139 .. the breakfast was, Alpen, corn flakes, toast, cheese, jam and boiled eggs. Nothing to rave about.
The location is good - very short walk to Earls Court Tube Station. The staff were pleasent enough. The hotel didn't appear clean. The carpets on the stairs were disgusting. Room okay but was small and expensive for what you got. Breakfast a joke.
We booked three rooms,it should have been around £300-400 but they charged £1400! When we arrived at the hotel, they refused to let us stay because we did now have the credit card of the Major international travel company who had booked and paid for the rooms. Even though these had previously been confirmed. The rooms were needed for family of a patient in The Royal Brompton Hospital, it was so they could be close to their relative who was on life support and not expected to make the night! This was all explained but dismissed. Appalling calous attitude from a shocking little guest house
I know you get what you pay for in London but at £90 a night we were disappointed . Good points - pleasant helpful staff . Location . Hot water . clean sheets. hairdryer , microwave & room fridge. Bad Points - Cleanliness of rooms - husbands phone dropped behind headboard and when we pulled out the bed we were shocked at the dirt and debris . Cushions on the bed had stains so we removed them. The mold above the shower could easily be cleaned - In general the hotel was tired and in need of a good clean . We did not sample the breakfast as the room was not very inviting .
We booked this hotel through booking.com which had good reviews, we phoned ahead to check if parking was close by which we were told it was, arrived to find we couldn't park as we were in a van and the man I assume manager saw us arrive in a van we paid for car park then arrived at car park to find it was no good for our van. We used the toilet in hotel and it was filthy and tiny u could barely move! We decided to go to another hotel as this was awful staff rude and not helpful at all! The saying is u get what your paying for but not with this place it's awful we didn't even want to see the rooms after we see the toilet if u have children avoid at all costs! And we still had to pay full price which is discusting no customer service skills at all and we didn't even stay here wouldn't of minded paying a cancellation fee but full price is awful. Stay well away!!
Excellent location, great service, friendly staff BUT Very small rooms, and bathrooms. Limited space for clothes and luggage in rooms. Breakfast simple but good and in an extraordinarily small dining room. Be prepared to share tables or even sit separately to tour party.
- Walking distance to Natural History Museum
- Free continental breakfast
- WiFi in rooms and public areas (fees apply)
- 24-hour front desk
Located in South Kensington within a short walk of Natural History Museum, St Mark Hotel is within a mile (2 km) of other popular sights such as Royal Albert Hall. Each of the 25 rooms at this 3-star hotel includes a refrigerator, a microwave, and a flat-screen TV. Located in central London, the hotel is also near Buckingham Palace and Big Ben.
Start your day off right with a free continental breakfast served from 7:30 AM to 9:30 AM.
All 25 rooms feature microwaves, refrigerators, and phones. Guests can enjoy flat-screen TVs and stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include ironing boards.
Guests of St Mark Hotel enjoy WiFi in public areas, express check-in, and express check-out. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. This smoke-free hotel also has a TV in a common area.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 331 reviews