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Sofitel London St James

5.0 out of 5.0
Overview Reviews Amenities & Policies
6 Waterloo Place, London, England
1-844-663-2269
  • Walking distance to Her...
  • Free WiFi in rooms and ...
  • Onsite dining
  • Spa
4.6
out of 5
"Excellent!"
See all 14 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.0
Hotel condition 4.5

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

Beautiful hotel. Delightful, friendly and professional staff. When we arrived, they immediately provided us with refreshments and invited us to wait in the bar while our room was prepared. They were gracious from the first minute. We were warmly greeted every time we arrived and left the hotel. The staff answered all of my questions and provided me with excellent service at every interaction. The location of the hotel is the best I have ever stayed at in London. It is walking distance to the most fun part of the city and the best shopping. The hotel was so quiet at night. I had the best sleep ever in a hotel. I couldn't be happier and I wouldn't think of staying anywhere else in London.

The location of the hotel is excellent. However, the heating at the room and water temperature in the bathroom is not high enough.

Room was immaculate. Beds were incredibly comfortable; linens very soft. Spa arranged for extra person for massage when others were already booked.

Really nice hotel. Although the breakfast was a little pricy, it was really good quality and we highly enjoyed it. We stopped in at the bar one night for a glass of wine and the wine selections were quite good as well. Definitely recommend this hotel if you are looking for a luxurious vacation.

Spent a week in Jan 14 and was truly impressed by the hotel and staff so I chose this hotel again when I needed to be in London for another 5 days in Feb. Again, the staff was exceptional in all areas (reception, porters, bar, housekeeping). The hotel size is more intimate, which I believe allows for better service. I opted for a larger room both stays and in both cases it was very comfortable. This time my room had a mini espresso machine which was a nice surprise. I have stayed at three different Park Lane hotels previously and found the location of the Sofitel St. James to be much better. Steps from several theaters, Trafalgar Square, National Gallery, countless restaurants and shopping. It will be my first choice again when returning to London.

I needed a last minute tickets to a hot event and the concierge of the hotel went out their way to get them for me! What a great job!

Great hotel right in the middle of St. James. The staff was most helpful and the bar is superb.

Beautiful hotel, convenient location, eye popping prices.

stayed at Sofitel St. James for two nights in July 2012. location could not have been better. Picadilly lane (Subway or Tube) station was only 3 min. walk, and the park was only 5 min. walk or less. if this is your first time in london, this is the hotel you want to stay at!

This hotel was in the perfect location. It was by the hustle and bustle of Piccadilly, Leicester Square, and Trafalgar Square. It was within walking distance to many sights like the National Gallery, Westminster Abbey, and Buckingham Palace. There were a couple of tube stations within walking distance so it was easy to get everywhere. The staff was also very helpful and friendly. They would take your luggage right away, showed how everything worked in the room, and made sure we had a taxi when we were leaving. I would definitely stay here again!

Beautiful hotel great help with a fab bar. Did have a few problems not getting the right room but they made up for it. Great location and a great spa.!!

I've stayed at the St. James before and it is a good hotel. The new spa is great. We had a massage there and we both loved it but the computerized locker wouldn't let me back in and they had to get security to open it. Not a big deal though. The "delux" room is TINY. We ordered room service and there was no place to fit the room service cart. I thought I remembered the rooms as being bigger. So at any rate I upgraded us to a junior suite (it's really just a bigger room) but it smelled of cigarette smoke. I know that's not the hotels fault but I was annoyed. When you get the suite they include the honor bar at no charge but watch the final bill because all the honor bar items were on the bill but taken off when pointed out. On the plus side the hotel is perfectly located and the staff tries hard.

This hotel has perfect location, a friendly and helpful staff, and a wonderful ambiance that is unmatched in the many travels we have ventured on prior to this. I would highly recommend this hotel to anybody.

This is a lovely, quiet hotel. It is chic in an understated way. The staff is always lovely.

6 Waterloo Place London England

Hotel highlights

  • Walking distance to Her Majesty's Theatre and The Strand
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in London City Centre, Sofitel London St James is adjacent to Her Majesty's Theatre and within a 5-minute walk of other popular sights like The Strand. This 183-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and a 24-hour fitness center.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a English breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a minibar, and free newspapers.


Property features

Guests staying at Sofitel London St James enjoy access to a full-service spa, a 24-hour fitness center, and a steam room. Valet parking is available for GBP 50 per day, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Superior Room

Queen 1 | Sleeps 2
$379* Per night/room Nov 3 - Nov 4

Junior Suite, City View

King 1 | Sleeps 3

Classic Room

Queen 1 | Sleeps 2

Suite, City View (Opera Suite)

King 1 | Sleeps 3

Luxury Room

King 1 | Sleeps 3

Guest reviews for Sofitel London St James

Everyone (3) Couples (4) Business (3) Family (4)
5
Everyone

Beautiful hotel. Delightful, friendly and professional staff. When we arrived, they immediately provided us with refreshments and invited us to wait in the bar while our room was prepared. They were gracious from the first minute. We were warmly greeted every time we arrived and left the hotel. The staff answered all of my questions and provided me with excellent service at every interaction. The location of the hotel is the best I have ever stayed at in London. It is walking distance to the most fun part of the city and the best shopping. The hotel was so quiet at night. I had the best sleep ever in a hotel. I couldn't be happier and I wouldn't think of staying anywhere else in London.

By , from Los Angeles on Aug 14, 2018

Review comment responded on Aug 16, 2018

Dear Mary, I thank you for your beautiful feedback. I am really glad to read that we have met your expectations regarding high standards of services. We look forward to your next visits in our central yet quiet hotel. A bientot. Nicolas Pesty General Manager Sofitel London St James

4

good location, close to shopping

Everyone

The location of the hotel is excellent. However, the heating at the room and water temperature in the bathroom is not high enough.

By , from Hong Kong on Dec 19, 2017

Review comment responded on Dec 21, 2017

Dear Emily, I thank you for your high grades. I am sorry for the temperature not suiting you. As I have mentioned it to you, You have full control of your bedroom temperature thanks to 2 switches. For hot water in your shower, a trigger has to be pulled out to enable you to get hotter water. Thank you for sharing your experience and we look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

5

excellent staff. could not be more helpful.

Everyone

Room was immaculate. Beds were incredibly comfortable; linens very soft. Spa arranged for extra person for massage when others were already booked.

By , from Newport Beach, CA on Jun 8, 2016

Review comment responded on Jun 15, 2016

Dear Wayne, I thank you for complimenting our high standards of service. As a matter of fact we love to look after our guests. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

5

nice hotel, good location

Couples

Really nice hotel. Although the breakfast was a little pricy, it was really good quality and we highly enjoyed it. We stopped in at the bar one night for a glass of wine and the wine selections were quite good as well. Definitely recommend this hotel if you are looking for a luxurious vacation.

By on Jun 16, 2015

5

second stay, exceeded expectations both times.

Families

Spent a week in Jan 14 and was truly impressed by the hotel and staff so I chose this hotel again when I needed to be in London for another 5 days in Feb. Again, the staff was exceptional in all areas (reception, porters, bar, housekeeping). The hotel size is more intimate, which I believe allows for better service. I opted for a larger room both stays and in both cases it was very comfortable. This time my room had a mini espresso machine which was a nice surprise. I have stayed at three different Park Lane hotels previously and found the location of the Sofitel St. James to be much better. Steps from several theaters, Trafalgar Square, National Gallery, countless restaurants and shopping. It will be my first choice again when returning to London.

By on Feb 19, 2014

5

excellent services

Families

I needed a last minute tickets to a hot event and the concierge of the hotel went out their way to get them for me! What a great job!

By on Sep 4, 2013

5

sofitel london

BusinessTravelers

Great hotel right in the middle of St. James. The staff was most helpful and the bar is superb.

By on Jul 6, 2013

3

nice, great location, expensive

BusinessTravelers

Beautiful hotel, convenient location, eye popping prices.

By on Jun 23, 2013

5

great location!!

Families

stayed at Sofitel St. James for two nights in July 2012. location could not have been better. Picadilly lane (Subway or Tube) station was only 3 min. walk, and the park was only 5 min. walk or less. if this is your first time in london, this is the hotel you want to stay at!

By on Jul 16, 2012

5

very luxurious hotel

Couples

This hotel was in the perfect location. It was by the hustle and bustle of Piccadilly, Leicester Square, and Trafalgar Square. It was within walking distance to many sights like the National Gallery, Westminster Abbey, and Buckingham Palace. There were a couple of tube stations within walking distance so it was easy to get everywhere. The staff was also very helpful and friendly. They would take your luggage right away, showed how everything worked in the room, and made sure we had a taxi when we were leaving. I would definitely stay here again!

By on Feb 26, 2011

Sofitel London St James

6 Waterloo Place, London, England SW1Y 4AN
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