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The Chapter Hotels - Lancaster Gate

4.0 star property
Hotel with a restaurant, steps from Kensington Gardens

Choose dates to view prices

Photo gallery for The Chapter Hotels - Lancaster Gate

Exterior
Lobby
Lobby
Lobby
Deluxe Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Palace
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Suite, Ensuite

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, Ensuite

Deluxe Twin Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.0 out of 10
Good
(17 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

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Exterior

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About the neighborhood

London

Located in London City Centre, The Chapter Hotels - Lancaster Gate is adjacent to Kensington Gardens and within a 10-minute walk of other popular attractions like Hyde Park. This 46-room, 4-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and concierge services.

What's nearby

  • Kensington Gardens - 2 min walk - 0.1 miles
  • Hyde Park - 6 min walk - 0.4 miles
  • Paddington Central - 11 min walk - 0.6 miles
  • Kensington Palace - 13 min walk - 0.7 miles
  • Kensington High Street - 16 min walk - 0.9 miles

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪The Swan - ‬5 min walk
  • ‪Les Filles - ‬4 min walk
  • ‪Tukdin - ‬6 min walk

About this property

The Chapter Hotels - Lancaster Gate

Hotel with a restaurant, steps from Kensington Gardens
Guests staying at The Chapter Hotels - Lancaster Gate enjoy free WiFi in public areas, free newspapers, and a porter/bellhop. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and bathrobes. Safes are also included.

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Exterior
The Columbia
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  • Free WiFi
  • Parking available
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8.0 out of 10, Very Good, 1,004 reviews
$105 nightly
The price is $126
Jan 4 - Jan 5, 2026
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 10 for children
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 10 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

Is a free cancellation option available at The Chapter Hotels - Lancaster Gate?

The Chapter Hotels - Lancaster Gate offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at The Chapter Hotels - Lancaster Gate?

As of Dec 4, 2025, prices found for a 1-night stay for 2 adults at The Chapter Hotels - Lancaster Gate on Dec 15, 2025 start from $133.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Chapter Hotels - Lancaster Gate?

This hotel is situated in London City Centre within a 10-minute walk of Hyde Park and Kensington Gardens. You'll also find Kensington Palace and Kensington High Street less than a mile away.

Will I be able to park at The Chapter Hotels - Lancaster Gate?

No, there isn't parking at this hotel.

Does The Chapter Hotels - Lancaster Gate have a casino?

No, The Chapter Hotels - Lancaster Gate doesn't have a casino.

Is there an indoor pool at The Chapter Hotels - Lancaster Gate?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Chapter Hotels - Lancaster Gate?

Couples staying at this hotel will appreciate amenities like bathrobes as well as a restaurant and concierge services.

Are there hot tubs at The Chapter Hotels - Lancaster Gate?

No, there isn't a spa tub at this hotel.

Does The Chapter Hotels - Lancaster Gate have a restaurant with a breakfast menu?

Yes, The Chapter Hotels - Lancaster Gate serves buffet breakfast each morning for a surcharge from its restaurant.

Does The Chapter Hotels - Lancaster Gate allow pets to stay for free?

No, pets aren't allowed at The Chapter Hotels - Lancaster Gate.

Are there connecting rooms at The Chapter Hotels - Lancaster Gate?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from The Chapter Hotels - Lancaster Gate?

The closest major airport to The Chapter Hotels - Lancaster Gate is London City Airport (LCY), which is 11.7 mi away (59 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.6 mi away (41-minute drive).

Are there rooms with balconies that I can book at The Chapter Hotels - Lancaster Gate?

No, you won't find guestrooms with balconies at The Chapter Hotels - Lancaster Gate.

Reviews

The Chapter Hotels - Lancaster Gate Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 219 out of 818 reviews
Rating 8 - Good. 336 out of 818 reviews
Rating 6 - Okay. 173 out of 818 reviews
Rating 4 - Poor. 54 out of 818 reviews
Rating 2 - Terrible. 36 out of 818 reviews

Reviews

4/10 Poor

Noamane, Hammamet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the very poor quality , old fourniture and carpet no champoo , The service was very poor, too much spent for such bad place
Stayed 8 nights in Aug 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
Great location, friendly staff and comfortable rooms. Some of the room fittings and decor were a bit tired but otherwise we had a lovely stay.
Stayed 2 nights in Aug 2025

8/10 Good

ANTHONY, CHICAGO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds nice space in executive room - very affordable for the area. Only complaint is that television did not work.
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Away

Great location! Easy walking distance to Hyde Park. Lovely Decor & neighborhood surrounding. Smooth check in & staff all very nice and friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Jamie

Stayed 1 night in Jul 2025

2/10 Terrible

Muhammed

Traveled with partner
Reception never answers the phone. Slow and poor service. AC on highest setting doesnt even work. Staff not that welcoming. Room's arent that clean and not in great condition
Stayed 2 nights in Aug 2025

10/10 Excellent

Emmanuel Olatokunbo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Stayed 2 nights in Jul 2025

10/10 Excellent

Nasser

Stayed 3 nights in Jul 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad
Stayed 1 night in Jul 2025

4/10 Poor

Shelley

Disliked: Cleanliness, amenities, property conditions & facilities
Whilst the staff attempted to help me, my complaints were not resolved- a 10% discount given as consolation. Taps rusted, no functioning bath plug, soap holder hanging off wall( this was fixed), shower screen swung off and fell into my hands- solution was to remove it- this just meant water everywhere in bathroom. Bath also scratched and chipped. Bedside tables very worn and scratched. All in all- not worth the money
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

10/10 Excellent

Kasie

Stayed 4 nights in Jun 2025

6/10 Okay

Amanda

Business traveler
Disliked: Staff & service, property conditions & facilities

Nothing "signature" in this tired, sub-par hotel

The hotel cost was just under £200 per night. While I know London is expensive there is a minimum standard for hotels, especially in this price range. I aim to write balanced reviews and always sure to raise concerns (if any, which I rarely do) directly with the hotel, before I review. The hotel is sub-average. I was on business mid-June 2025 on two of the hottest days of the year. The aircon went from ice cold on arrival, but within a couple of hours changed to a tepid humidity that would not cool at all. For a 2 night stay I at least expected water to be available in the room - 1 small bottle on my first day was not replenished. The room was not made up or refreshed but, oddly, the bin in the room was emptied so the absence of other housekeeping seemed unusual. I asked the receptionist for water or any cool drinks to buy at the hotel and was abruptly told I would have to walk 15 minutes to the nearest shop to buy some. It was already 8pm and I'd just trekked 30 mins in the sweltering heat to get to the hotel. On day 2 brought my own water. Breakfast was offered for a fee (around £15), and started around 8am - much later than most hotels and too late for anyone on business needing to get to morning meetings. On checkout I raised above concerns. The receptionist apologised for the inconvenience and after moment's pause said I should have asked because it's not Hotel policy to refresh rooms during a stay. This is sub-standard for £200/night . Travelodge would do better!
Stayed 2 nights in Jun 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
I give the hotel a "G" for Ghetto! The first night, there was bedbugs on the bed, the refrigerator didn't work and the bedroom sink was plugged up! They put me in another room and also the refrigerator didn't work and the bathroom sink was plugged up! They gave me another room and the refrigerator didn't work and the sink was plugged up! Then they put me in another room and the sink was plugged up, the heated towel rack was was set all the way on high with the knob missing! Also the fan in the bathroom didn't work! This is the fourth room! They got the maintenance person and I try to explain the problem with the sink, towel rack, and bathroom fan. He cleaned the bathroom sink trap but cause a water leak and he end up putting a small bucket on the floor to catch the water. He can't fix the bathroom fan and he use a needle-nose pliers to adjust the heat on the towel rack because he couldn't find a knob for it! I shouldn't come to any hotel and tell them to fix this, this and this! The room should be maintenance free before you have any guests! There is no communication between the room cleaners, staff and maintenance personal! They don't know how to operate a hotel! ALL OF YOU ARE IN THE WRONG PROFESSION! YOU ALL MISSED YOUR CALLING!
Stayed 14 nights in Jun 2025

10/10 Excellent

Chen

Stayed 2 nights in Jun 2025

10/10 Excellent

Jon

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in May 2025

6/10 Okay

Jordan

Liked: Property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Rahima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Delia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and welcoming staff, nice spatious room, clean, very good location! I will definitely come back
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Olabode

Liked: Cleanliness, staff & service, property conditions & facilities
Staff services
Stayed 1 night in Apr 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Stephen

Stayed 2 nights in Mar 2025

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