Safestay London Elephant & Castle - Hostel2.0 out of 5.0
Recent guest reviews
Since I arrived I started having all kind of problems. The worst one was in my third night. A family with little kids spent the night in my room (a mixed room with 8 beds) when the policy of the hostel forbids it. The day after I went to the reception to complain about that situation and they quicly moved me to a room who had momently been blocked only to be a female one (room 18). For personal reasons I had to stay here longer than I planned. They made me pay 14 pounds for each more night but the last one, I had to pay 20 pounds because I wanted to stay in a female room. It sounded really strange to me because for two nights I payed 14 pounds and I stayed in room 18 and for another night I had to pay 6 more pounds to move to room 24. I had to complain abot that too and fortunatelly the managers David and Helia helped me doing the refound of the night I spent with the family and the 6 extra pounds I payed because of the mistakes that have been made by people of the reception. Expecially an italian girl named Chiara. This girl, in addition to having little knowledge of her work, has also had unprofessional attitudes and very poor customer service. One day, when I complained about having a shower with cold water because of problems the hostel had with the boiler, she answered me that I should put myself in their place. As a guest, it is not my responsibility to put myself in the place of anyone of the staff of this hostel because I believe that thanks to the clients this hostel is still working. Regarding the bar, there is a lady named Rose that made me pay more than I had to and she didn’t even warn me about the offerts that were on the menu. I am very disappointed with the treatment that most of the staff has given me, but I want to emphasize that fortunately there have been good people who have made my stay more enjoyable. I want to highlight the excellent service I received at the bar from a girl called Genesis, the kindness at the reception from Mohammed and the willingness to help me in whatever was necessary by the maintenance guy named Roberto. These 3 people deserve to be rewarded for fulfilling what is expected in a hotel: kindness and respect towards the client.
Close to the Elephant and Castle Underground but difficult to find - once you leave the underground, turn left, go around the mal, go straight ahead under the bridge, keep straight ahead for 5 minutes. The hostel is "close" to a chinese restaurant. Beds are comfortable and the curtains provide some privacy. Great breakfast!!!!
What can I say about this place.......GREAT! Friends came down for night out and everything about it was welcoming - staff, other guests. Next time in London will definitely stay again. Big thanks to Hélia (I think that’s her name.....she was the manager on duty)
Came down with some friends. Never stayed in hostel before. Loved it !! Staff were welcoming. Guy with dreadlocks and Rebecca checked us in. Am back next week for work and will get them to book this again for me.
Safestay at Elephant and Castle is the absolute best place to stay if you're looking for a cheap and easy stay in London's city centre, especially if you've come for a night out like I did! The reception staff could not be more catering, after having rung them to request I check in between midnight - 3 am, they were more than happy to allow me to do this (although in the end, I managed to find time to check in before heading out). The hostel and the rooms are incredibly clean, a very high standard. The check-in process is very quick, but what's even better is the check-out process took only a matter of seconds, perfect if you're in a rush! The hostel itself is very well situated in the area of Elephant and Castle located in Zone One of the Tube Network. This fantastic placement means the hostel is accessible at all hours thanks to being on one of the City's Night Tube routes, no need to worry about paying an expensive cab ride! There's also a lovely Spanish bakery stall open until the very early hours of the morning if you fancy something different from the usual post-night out kebab. It's also open in the morning if you fancy a quick grab-and-go breakfast. All in all, this is a fantastic hostel, cheap, clean, comfortable, safe, and central. Safestay could not do anything to improve.
Stayed here just for 1 night on business and all I can say is Wow! Italian girl who check us in was great, as well as the other staff. Even the bar service from Rose was spot on. Will be back again and for maybe longer. Thanks Safestay :-)
I was very surprised. This is very hip looking. I did enjoy the break fast. I love the fact you can order a traditional English breakfast. Pros walking distance to Subway and on the bus line. Washer and dryer. The only con I have is the showers are timed and the lights. When I took a shower the lights went out and the shower stop.
This hostel gave us a very bad feeling. We arrived a day later than expected because of a flight cancelation. We announced the cancelation in advance and even confirmed our delay via phone with the staff from the hostel. As we arrived they wanted to charge us the full price (170 pound per night, which is a lot). We had to argue and discuss many times with different people from the hostel. The staff seemed very unmotivated and not friendly at all. Beside that bad welcome we found a hostel room for three people (private) where two people had to share a bed (Imagine .. we booked a private room for three people and got a room with two beds). But the bad experience has not stopped at this point. One of us got injured and could not walk anymore. We went to the staff and they did not even have proper dressing material or anything to do first aid. The friend got an ice-pack directly wrapped around her foot even leaking. Overall we would not recommend this place, its overpriced, has unfriendly staff and not to forget the ugly facility. If you wanna have a nice stay, leave this place out.
Huge [400+ beds], generally well kept affordable facility, mostly with groups around high school age and some families. NOT a party place, although some pretty loud music at breakfast. I led a US college field trip during a cold winter spell. Rooms warm enough. Bed ok- but at 6'4" I couldn't straighten out. Common baths kept clean, unless idiot just before you made a mess [once in 6 days]. Group reservations take at least 2 days for emails to be returned, and they seem overwhelmed and not service oriented vs competitors. Lobby and elevator too small when larger 20+ groups coming/going, which is frequent. I had a fourth floor 4 bed room to my self, which worked well, although window hardware was missing and in theory not securely locked. I walked the stair most times as elevators sometimes impossible. My sixteen students had two 8 bed suites on third floor with private toilet and shower rooms- they liked that and noted in general 'top 25%' of hostels they had stayed at with extensive European travel. Friends who toured with us, but stayed outside the group and in non-group rooms, heard of thefts from room mates. A jacket of one student taken from common lounge. Breakfasts filling, with some lunch meats, cheese, excellent croissants, and apples and oranges. Staff was generally well mannered and helpful, except for when the facility lost internet for a day and nite- sarcasm not appreciated, especially when students trying to secure boarding passes. Morning breakfast staff not always polite to students. Elephant and Castle is a safe area where locals are being displaced by lots of new construction, but easy tube access and local food and retail options walking distance. You will see the urban realities- walk past/over homeless, get solicited for cash, and this is a diverse community- it's not their sister hostel neighborhood in Holland Park. Be sure to check the status of the current facility renovation, which may impact late sleepers.
This hostel was ok but nothing special and no good hostel vibes. The facilities are pretty good and it feels clean but the staff were not really friendly nor helpful. All of them were really preoccupied when asked questions and when a concern was raised about a person in our dorm, they said they couldn’t do anything until something actually happened (not that comforting for two 50kg 25yo girls concerned about a 50yo man in the room..). The cafe downstairs has no life to it and doesn’t have a good feel to hang out and meet friends. Overall it’s a fine place to stay but don’t expect an amazing hostel experience with lots going on. Definitely better options elsewhere!
- Close to Imperial War Museum and Borough Market
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in Southwark, Safestay London Elephant & Castle - Hostel is within a mile (2 km) of popular sights such as Imperial War Museum and Borough Market. This 72-room hostel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a 24-hour front desk. It's also close to London Bridge and London Dungeon.
For your convenience, a continental breakfast is served each morning for a fee. Quench your thirst with a drink at the bar/lounge.
All 72 rooms provide safes. Guests can stay connected with free WiFi.
Guests of Safestay London Elephant & Castle - Hostel have access to free WiFi in public areas. The 24-hour front desk has staff always at the ready.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 1492 reviews