Rose Park Hotel3.0 out of 5.0
Recent guest reviews
I have stayed at approximately 70 hotels in my lifetime, and this was by far the worst experience. And then I am including a hotel where I couldn't get a hold of the receptionist and had to wait outside late at night for ages before I was let in, just to find that the entire room was covered in mould. That experience was like winning the lottery compared to this one. I stayed here for four nights, and I'm not even getting into the ridiculously small and ice-cold rooms (everything that other reviewers say about them are completely true), the paper-thin walls or the noisy extraction unit just outside of the window. No, let's jump straight to the fact that during the very first night the fire alarm set off FIVE TIMES between 3 a.m. and 6 a.m. The first time it went off for 40 minutes, forcing people to stand out in the street in their pyjamases in the middle of the night. As soon as we got back to our rooms, it only took a little while for it to go off again. And then again, et c. It of course made it impossible to sleep, and the next day was ruined. (I've seen several other reviews of this hotel where the reviewer complaints about the fire alarm, so it seems to be a more or less permanent problem.) When I checked out, I asked to be reimbursed for the horrible first night, but the hotel claimed the reason was a guest who smoked in his/her room, causing the fire alarm to go off, and therefore the hotel was not to blame. However, on the day following the night of the 1000 alarms, they called in a technician who was still working on ”the problem with the fire alarms” when I left my room around noon, which sounds a bit weird if it was as simple as a smoking guest – surely they don't need to call in a technician for that? Open a window and wash the linens should be enough? So yeah, I'm a bit sceptical of the explanation, but even if that is the case, I don't think that a smoking guest counts as Force majeur, and I think since I (or anyone of the guests) couldn't get any sleep through no fault of my own, the hotel should claim responsibility. But they don't, we all had to pay good money for a sleepless night with a screeching fire alarm. As soon as I got back home, I e-mailed them and repeated what I had told the receptionist. After all, they had sent me a generic e-mail in which they claimed that they "would love to hear about [my] experience", so I wrote to them about my experience, my complaints and why I thought I should be reimbursed. This was over a week ago and they haven't replied, and I doubt that they will. Customer care is very low down on their list of priorities. So, in conclusion: The location is good, but if you appreciate sleeping at night, or a staff that is serviceminded on even the most basic level, then this hotel is not for you. Whoever you are, trust me, you deserve better. I will never ever stay here again.
Scanning though the reviews we became slightly concerned about staying at this hotel. The location was great and the price was reasonable as we just needed somewhere to put our heads down for the night. Ok it's not the ritz and yes some of the other reviews certainly were correct like the musty smell, worn carpets and bathrooms are not great. However it was just what we needed and no complaints from us or our 3 children who had a great time exploring the city. You want luxury then don't book this hotel. If you need a good base to explore London and be close to all of the major attractions then I would recommend the rose. We stayed in a family room which was a good size for a family of 5.
Stayed here recently after a show in Camden town. Had to be up early to catch the train back home so needed somewhere within stone throw of paddington station. All you need is a bed/shower and for the time spent in the hotel you get what you pay for, it is a cheaper option, but for a few days you could do a lot worse than stay here. I would stay here again.
Some of the reviews for this place are comical, and some verging on actually being offensive. The review, I believe, should reflect the price. We paid £69 to stay here, which for central London is very, very cheap. I have stayed in very similar places in London (Travelodge!) with similar levels of quality for over £150. So with this in mind, for central London at £69, this place is great. Yes, its very tired and the rooms smelled a little "musty" (open a window for a bit if it smells!), but the staff on the desk were friendly and very helpful (even checking us in early at 11am!), the bedding, bathroom and towels were clean, and the location is spot on for access to the sights and public transport links. There are loads of restaurants and pubs around the hotel too. Yes, there was a bit of street and traffic noise and the odd door being closed in the hotel was a distraction - its London, its a noisy place. So, if you are staying for a night or two in London and just need a cheap base to dump your gear while you are out and about and to then just sleep prior to heading out again - this place is great! If you want a nice room to relax in, then spend some more money and stay somewhere nicer (and way more expensive)....
Clean and good location right next to station. Very small room with little space for luggage and shower temp was terrible... But then again you got what you paid for and was happy for the amount we paid.
This was the worst place I have ever been...couldn't call it a hotel by any means! Hostel maybe but it was filthy, cold, unwelcoming and just so depressing. On arrival around 10 pm, there was a casually dressed guy outside smoking - turned out he was the receptionist. Came inside and then had to call someone on his mobile as "it was his first night" and couldn't find my booking. He was v. rude & unwelcoming. Eventually gave me a key to a tiny, mouldy, smelly room above a noisy extraction unit. Went down to try and organise another room.....after about an hour was given key to yet another "cupboard". In the morning went down to breakfast which incidentally is in another hotel across the road to be told I was too late at 9.30. Again rude staff who couldn't care less! Please see my photos and be warned!!
Don't expect five-star treatment... this is a charming but old and tiny hotel. The staff were friendly enough, but service not what North Americans are used to... had to ask for coffee and tea top-ups, fresh towels; on last day they didn't bother to make up the room at all. Still, generally OK, pretty well located to Paddington station (only three-block walk) and very affordable. It is an old hotel... with worn carpets and some aged-out hardware... our showerhead fell off first day and maintenance had to come up and repair. Breakfast is NOT included... you must pay five pound and go next door to a crusty roll 'continental' buffet. Don't do it. Go around the corner to Mimo's Cafe where you can get a full, friendly breakfast for $5.99. Or Garfunkels near the station, where prices and offerings are similar (including pancakes) but service is slower.
I first stayed at this hotel in May 2016 with a friend. Actually we both enjoyed it then, it was a nice, Victorian hotel with a very friendly staff and nice English breakfast. Our room was for three persons, but just big enough for two.¨'Outside there is a small park, so nice to sit reading there on a sunny day. I liked the hotel so much, that I booked it once again in October, when being in London with my daughter and granddaughter. But alas, what had happened in those few months? New owners... fine, but why did it have to be so messy and unclean? Suppose we were there at the wrong time. The room I liked in May was too small for three, so be sure to remember that if you are a family. The location is great though, not far from Paddington station with tubes and trains, and wonderful Hyde Park is close by. I do hope the new owners will improve this hotel. It is worth it!
For a basic hotel and location for the price is excellent. You are only maximum 5 minutes from Paddington Station and the restaurants which are decent. With Talbot square outside the hotel a handy small park to relax in. The single is bigger than most London single room hotels where you truly are a can of sardines, but this one is better with good all round space. The bathroom is clean and decent size. Staff were happy & cheerful. There are parts where it could do with a lick of paint and some furniture needs updating or restoring. I would certainly stay here again.
A dump!!!! I am sorry but that is the best description we can give of this hotel. We stayed at the Rose Park hotel a couple of years ago, but since then it has changed hands and has not just gone downhill, it has fallen off the cliff. We were booked in for 6 days over the Christmas period 2016. The rooms are either really, really small, or really large and jammed packed with double and single beds. When we checked in to our room there was not even toilet paper in the bathroom. Unacceptable!!! Although continental breakfast was included there is no mention on their website of the fact that you have to go to another hotel with a voucher to claim that breakfast. Also, the wireless internet they state on their website, can only be received when in the reception area, which itself is very small with a check-in counter taking up over half the room. When we went to use the internet two staff (about half a metre away from us) were in deep discussion about how bad the company was, how bad it treated its staff, and one of them was going to quit in a few days and not give any notice. Although we had prepaid 6 night’s accommodation, we elected to find more suitable accommodation after our first night.
Located in London City Centre within a short walk of Kensington Gardens, Rose Park Hotel is within a mile (2 km) of other popular sights such as Royal Albert Hall. This 35-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a library. Buckingham Palace and London Zoo are also near this London hotel.
All 35 air-conditioned rooms feature coffee makers and desks. Guests can expect free WiFi and digital TV. Hair dryers are also included.
At Rose Park Hotel, guests have access to free WiFi in public areas and a library. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables.
Reviews from Trip Advisor
35% of guests recommend this hotelTotal of 533 reviews