Rose Park Hotel3.0 out of 5.0
Recent guest reviews
The rose park hotel is located at a very strategic location in the middle of sussex garden. U can go to either paddington underground station of even lancaster gate l. It is also in walking distance to bayswater area for an ease of halal food selection or even to oxford street and hyde park. One thing I'm a bit upset about the hotel is that when they came to my room onw night to check on my bathroom and warned me about not to wet the bathroom because it caused water leaking to the room below, but hey, even if i shouldnt wet the bathroom, the leaking is not our fault and it should be taken care of by the hotel. I wasnt sure how to react so everytime we took a shower at the shower area in the bathroom (because the sho1wer area is definitely small u can barely move in it) we will need to wipe the bathroom with tissue. Im not sure how they expect us to use the bathroom without making it wet. It is a bathroom/ toilet for a reason. But other than that, i will definitely recommend it to others coming to london looking for a strategically located hotel. Thanks.
We stayed for 2 nights whilst on a short break before Christmas. The room was very clean and had everything required for a comfortable stay. We found the staff very helpful and made our stay an enjoyable one. Only minor gripe was that we had to go across the square to another hotel for breakfast whilst the breakfast room was being refurbished...but it did not detract from a very pleasant stay. On booking out we were allowed to leave our bags in a secure area whilst we finished some last minute Christmas shopping/sight seeing and picked them up shortly before leaving London for home. The staff were always pleasant and helpful and I was impressed by the value for money this hotel offered. Will be returning there in the future.
To whom it may concern, On the 15th December 2017, four of us travelled from Ireland to London for a one day shopping experience before Christmas. We booked through Expedia and paid the full price in advance. We arrived at the hotel at about 1.30am as we had a late flight. Our first impressions were not great as we were greeted quite rudely by the receptionist who had visibly greasy hair and wreaked of body odour. At this point we were quite tired and it probably wouldn't have bothered us too much had this been the only issue. We were told that the room was 109, on the first floor. But he failed to tell us that there were several 1st floors and that we actually had to cross to the other attached Georgian house to find the room. This took us 5 minutes. The corridors were freezing you could feel the cold on your face and your breath was visible. We entered our room and it was the same. Some of the bed sheets were so cold they felt wet. There was a heater on the wall with a pad underneath to turn it on. We used it correctly but it wouldn't work until we rang reception and he remotely turned it on. This was pointless as we were so cold we all ended up sleeping in the one bed to keep warm. We made a cup of tea to warm up but the milk was off. You can imagine that at this stage we were not very impressed at the service. The next morning it continued in the same fashion. We went down to reception to complain about the cold in our room only to be informed by a lovely member of staff that the thermometer in our room read 9 degrees! As well as that, only two of us could have showers as the hot water was gone. We went shopping as planned and arrived back around 2/2:30 for the two remaining showers. Our room was cleaned but no towels left. I went down to reception rather peeved at this stage only to be told that the order of towels hadn't arrived yet! Luckily for her she had one or two at reception (this lady was very polite). Our next experience was of the receptionist as we checked out. As our flight was early the next morning we were leaving early. All we had to do was hand in the key to reception as we had nothing else on our bill. However the receptionist, same greasy haired man as before, wouldn't let us leave without paying and claimed that there was a further £183 on the account. He was very rude about it even when we showed him the bill on our phone and the money leaving on our account. We were in a rush as our taxi had arrived and I ended up paying another €216. That morning in the airport I had several conversations with the receptionist as he had also failed to give me a room receipt. I was given a card receipt but no proof as to what it was for. He was extremely rude and told me he would email it to me. He apparently couldn't find my email on the system even though the hotel was booked under my name and all names and email addresses were inputted prior to check in. After I called the email address out to him he still failed to send and sent it to one of the friends staying in the same room. Later that day I received an email from the hotel explaining that they had made a mistake and that the receptionist was in training and that I would receive a refund between 5 and 15 working days. Surely a receptionist in training shouldn't be left on his own if he doesn't know how to check customers out correctly! As you know, Christmas is a very busy and expensive time of year so it was a huge inconvenience as even though I will be refunded...it will take up to 5-15 working days meaning I won't see it this side of Christmas. I haven't received it yet! This hotel has plenty of potential as the rooms are of high quality (newly refurbished bathroom) but the quality of the service was absolutely disgraceful! I intend to visit London in the future but I certainly won't be staying in this hotel or recommending it to anyone. The service was quite simply awful. I will be sending this review to trip advisor and to the Visit Britain star rating authority and the AA star rating as your hotel does not meet requirements for each.
London hotels of this ilk and location are never going to delight but if you get a clean, quiet room with a serviceable bathroom and havent paid too much, you are not going to feel cheated. So it was with my stay which was one night necessitated by a very early train journey to Heathrow to catch a flight. The room was a glorified cupboard with a very high ceiling and there was some muffled noise pollution from another room but I got a reasonable night's sleep in a comfortable bed. The bathroom was just big enough for a toilet and a modern shower and there was a functioning kettle, hanging space and a tv with remote. I didnt have time for breakfast but as this was included for the £40 I paid, I have no complaints about my stay.
Tiny room with extremely low vibe. The air conditioner automatically turns off. The cold wind just leek through the windows and it is absolutely freezing in the room. Communicated with the reception who refused to provide extra duvet, and failed to fix the problem during the second night. Worse experience ever, if you don't want to wake up becoz of cold in the middle of night, look elsewhere.
Stayed 2 nights. Rooms are tiny, bathroom even smaller. Outdoor balcony more spacious than room /bathroom combo. Location is the only saving grace as it is only a short walk to Paddington Station. Plenty of restaurants around, unfortunately these are also tourist traps. Look elsewhere please.
The service is not bad actually, but rooms are crazy small, not even "little" for my understanding of life. The shower cabin is soo small, I am a woman 58kg - it was difficult for me to take a shower and wash my hair. I can not even imagine how a man could do this. Extremely uncomfortable from "space" point of view. Location is nice and that was the reason for me to chose it - just by location, didn't even read any comments about it before my travel an was surprised when i entered the room.
Good price for a room with a private bathroom - many others in this price range had shared facilities. The room was very small but provided a good base to rest our heads during our time in London. Close to both Paddington and Lancaster Gate tube stations, buses and Hyde Park. We stayed in room 104 which opened onto a terrace/balcony overlooking Talbot Square. Friendly staff!
Lovely staff, so helpful saying where we should try for a nice dinner. Room very clean, small but clean, beds comfortable, bathroom no bath just shower but again very clean! People that complain about this need hotel really book into a 5* (which I would recommend the mandarin (it's amazing!) but cost £2900 for one night ...... £90 100 meters from tube food pubs etc.....!
We have stayed in this central London hotel before and enjoyed our stay however my recent trip has altered my view and I hope the management will read my concerns and act immediately. Firstly on the positive side the hotel has excellent facilities and is value for money in a central location in its favour however it placed all of its guests on our recent stay 10th September in danger !!!! In the early hours of the morning one of its guests was smoking in their room and this set off the fire alarms. Whilst I appreciate this was NOT the fault of the hotel it was their responsibility to have a member of staff on duty to safely evacuate the guests in accordance with fire safety. The member of staff was clearly not familiar with the fire control panel and was unable to silence the alarm and did not know what to do. There was no evacuation of the building or roll to make sure all the guests were safe. He then took it upon himself to determine there was no fire and without checking allowed guests back into their rooms. On this occasion he was right However I would not be happy to stay in a hotel with this level of disregard for its guests. I would suggest that the individual requires additional training and the hotel management change their attitude and service to paying guests to promote our safety The pre written note placed on the reception desk apologising for the disturbance suggests this is not the first time this has occurred Do not place guests at risk from fire
- Walking distance to Kensington Gardens
- Free WiFi in rooms and public areas
- Concierge services
- 24-hour front desk
Located in City of Westminster within a short walk of Kensington Gardens, Rose Park Hotel is within a mile (2 km) of other popular sights such as Royal Albert Hall. This 35-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a library. Buckingham Palace and ZSL London Zoo are also near this London hotel.
For your convenience, breakfast is available for a fee.
All 35 air-conditioned rooms feature coffee makers and desks. Guests can expect free WiFi and digital TV. Hair dryers are also included.
At Rose Park Hotel, guests have access to free WiFi in public areas and a library. The 24-hour front desk has staff standing by to help with concierge services and securing valuables.
Reviews from Trip Advisor
35% of guests recommend this hotelTotal of 593 reviews