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Norfolk Plaza Hotel

3.0 out of 5.0

Recent guest reviews

Having stayed at this hotel once before a couple of years ago and not being completely put off, we stayed there again this year, mostly because of the price and location. The room we got was different than last time and MUCH worse, the window faced straight into a wall, the beds were rubbish, everything seemed old and somewhat dirty, the bathroom floor was uneven and cracked, the walls are paper thin, the tv is ancient, very small and not really working. Breakfast is nothing to write home about but alright. The pros for this hotel is still the location and the water pressure isn't bad, that's it. Never staying there again.

Luckily it was just one night stay otherwise I would have looked for alternative accommodation. I shared this twin room with flies, tiny flies that were everywhere including in the bedsheets, on the pillows, sprayed across the bathroom walls. The room was dated and repairs (where completed) were done to a poor standard. The bathroom was filthy, the floor was a disgrace and covered with hair which pre-dated my visit. Although the location is excellent (5 minute walk to Paddington), you are paying the going rate for a good location and for that I would expect the higher standards that I have received staying in other London hotels

Stayed for one night when AMOMA.COM had overbooked our original hotel and we needed a place quickly as we were going to proms in the park. It is in need of a serious refurbishment our room overlooked a wall covered in bird muck, the 3 single beds in the room had all seen better days, the tiles on the bathroom floor were cracked and some even moved. The noise from the rooms upstairs was like a herd of elephants just people walking upstairs sounded as if they were coming through the ceiling. The room was dusty and very warm. If you have a choice don't book but if this is your only option then the location and price make up for any other shortcomings but only for one night

Bed bugs. My Mrs has many many bites over our 4 night stay. Legs, body, face etc. I had about half the amount. Really shame as the hotel is in a perfect location, breakfast was great, quaint and good service. Maybe ask them the last time it was fumigated. We had room 108 Unfortunately I would not stay here ever again due to the bites sustained in our room. 😞

I stayed from Thursday 8/31-9/3 of 2017. I haven't been here since 2010. Yes, they are in need of and update. Bed sheets, curtains and televisions. The staff were friendly enough. However, we should keep in mind that this seems to be a privately owned hotel......therefore I would imaging that without the financial umbrella of a Marriott or Holiday inn etc its a bit difficult to keep up in a city full of hotels. I give them credit. I am a Marriott member, however Marriott locations are very expensive in London. Updates meet upward pricing. Airline tickets to London are up and the US dollar against the Pound is horrible. Got to save somewhere. My only problem was that Norfolk Square park is closed and locked at night and there were people who had climbed the fence and were in the park talking, playing music and playing ping pong to the wee hours of the morning.

Literally one of the worst places I have been, which became rather hilarious. We knew it wouldn't be a good sign, when the receptionist was outside on her mobile, smoking and chatting for about 20 mins before we could get her attention. she then picked up the ringing hotel phone, and was speaking on both this and her mobile at the same time! when she finally turned to us, she still chatted on her mobile and told my friend to hold on and that no, she was not going to serve us at the bar because she couldnt be bothered... Dirty, sticky carpets with strange mismatched (and incredibly worn out) pleather sofas everywhere. Definitely head to a different hotel. Your health and safety is not worth the budget price tag!

My son and I stayed here for 1 night as it was on the cheaper scale of paddington accommodation , great location, a beautiful park is outside your window, our room was a great size and the 2 single beds were very comfy, the 2 tv's were very old and had terrible reception, there were tears in the carpet and the furniture was ancient.. a coat of paint, new carpet and a trip to ikea and this place would be fantastic ...

Admitted, its not the Ritz. But its a very nice place, in a nice area, and even if the rooms are "well used", the are nice, clean and not cramped. Its real value for money, with friendly staff and a more than ok breakfast buffet (again, for the money paid for it). Its a place I will recommend friends and family who are going to London. Just few meters away there is 4-5 pubs, and the tube is also very close. Even if sittuated in the middle of a pub area, there is no noice inside.

this hotel was awful I cannot say anything good about it the room we had was ground floor and not very clean we even found old sweet wrappers in the drawers, Carpets filthy, bed very old and did not look too hygenic also bathroom non too clean and filthy showerhead in bath . The whole room was tatty and a health and safety hazard, Bar was never open and the breakfast left a lot to be desired. The only thing that went its favour was location...Would definitely not not stay there again,

Last minute booking via work. The exterior / reception was okay but the room wasn't up to expectations. I was given a ground floor room but asked for a room on a higher floor. It was clean but in serious need of a revamp. There was a plastic bottle holding the sash window open, stains on the floor and counter pane. Blankets and sheets instead of a duvet. The furniture was old and basic. I didn't walk barefoot on the carpet! No wifi. Okay if you're a young tourist. Plenty of restaurants nearby and very near to Paddington.

Room options

Standard Single Room

Twin 1 | Sleeps 1

Standard Triple Room, 3 Twin Beds

Twin 3 | Sleeps 3

Standard Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

31% of guests recommend this hotel

Total of 734 reviews