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Norfolk Plaza

3.0 star property
Edwardian hotel with a 24-hour front desk and a restaurant

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Photo gallery for Norfolk Plaza

Restaurant
Lobby
Property grounds
Balcony
TV

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
29-33 Norfolk Square, Paddington, London, England, W2 1RX
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Place, Oxford Street
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Standard Double Room

Iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Iron/ironing board

Standard Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | Room amenity

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room, 3 Twin Beds

Iron/ironing board

Standard Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

London

Located in London City Centre, Norfolk Plaza is within a 10-minute walk of popular sights such as Hyde Park and Kensington Gardens. This 87-room, 3-star hotel welcomes guests with conveniences like a restaurant, a business center, and dry cleaning/laundry services.

What's nearby

  • Hyde Park - 6 min walk - 0.4 miles
  • Marble Arch - 12 min walk - 0.7 miles
  • Oxford Street - 5 min drive - 1.5 miles
  • Kensington High Street - 6 min drive - 1.5 miles
  • Buckingham Palace - 10 min drive - 1.9 miles

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • London City Airport (LCY) - 58 min drive

Restaurants

  • ‪Blank Street Coffee - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪The Dickens Tavern - ‬2 min walk

About this property

Norfolk Plaza

Edwardian hotel with a 24-hour front desk and a restaurant
Guests of Norfolk Plaza enjoy access to free WiFi in public areas, a business center, and a meeting room. Airport transportation is made easy with an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has laundry facilities.
For entertainment, guests can expect to find TVs. Coffee makers, hair dryers, and phones are other standard amenities.

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  • Pet friendly
  • Free WiFi
  • Restaurant
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8.0 out of 10, Very Good, 1,427 reviews
$187 nightly
The price is $224
Nov 16 - Nov 17
Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Airport shuttle available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 6.75 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • 3 buildings
  • 7 floors
  • Edwardian architecture
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 6.75 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hotel Norfolk Plaza
Norfolk Plaza
Norfolk Plaza Hotel
Norfolk Plaza Hotel London
Norfolk Plaza London
Norfolk Plaza Hotel London, England
Norfolk Plaza Hotel
Norfolk Plaza London
Norfolk Plaza Hotel London

Frequently asked questions

Are free cancellation options available at Norfolk Plaza?

Norfolk Plaza provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see near Norfolk Plaza?

This hotel is situated in London City Centre within a 10-minute walk of Hyde Park and Kensington Gardens. You'll also find Marble Arch and Oxford Street within a short drive.

Is parking available on site at Norfolk Plaza?

No, there isn't parking available at the hotel.

Does Norfolk Plaza feature a casino?

No, Norfolk Plaza doesn't have a casino.

Is there an indoor pool at Norfolk Plaza?

No, there is no indoor pool at this hotel.

Is Norfolk Plaza good for couples?

Couples will appreciate amenities like a bar, a restaurant, and a 24-hour front desk at this hotel.

Are there hot tubs at Norfolk Plaza?

No, there isn't a spa tub at this hotel.

Does Norfolk Plaza feature a restaurant that includes a breakfast menu?

Yes, Norfolk Plaza serves buffet breakfast each morning for a surcharge from its restaurant.

Does Norfolk Plaza allow pets to stay for free?

No, pets aren't allowed at Norfolk Plaza.

Does Norfolk Plaza have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Norfolk Plaza?

The closest major airport to Norfolk Plaza is London City Airport (LCY), which is 11.5 mi away (58 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 17.2 mi away (46-minute drive).

Are there rooms with balconies at Norfolk Plaza?

No, at Norfolk Plaza, there aren't any guestrooms that list a balcony.

Norfolk Plaza Reviews

Reviews

6.2
Rating 10 - Excellent. 75 out of 993 reviews
Rating 8 - Good. 295 out of 993 reviews
Rating 6 - Okay. 309 out of 993 reviews
Rating 4 - Poor. 205 out of 993 reviews
Rating 2 - Terrible. 109 out of 993 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 6 nights in Mar 2020

8/10 Good

Vlado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay for a reasonable price

The room was clean and for smokers (I am). The breakfast was perfect. No hot water sometimes.
Stayed 5 nights in Mar 2020

2/10 Terrible

Babak, Toronto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, minutes walk from Paddington station and in the vicinity of many great sights London has to offer. But that and maybe the price is all that's great about this hotel. It is dirty, mismanaged, and in poor condition. Expedia advertised this hotel as a three-star. One star is a star too many for this establishment.
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant stay

Staff are very helpful and greet you with a smile
Stayed 1 night in Feb 2020

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort

Handy hotel.

Cosy and quiet hotel. Very poor quality TV if you enjoy your TV in bed though. It has a handy lift and is clean. Handy for all amenities and central. Safe area with shops and eateries all around. Situated on a nice quiet square. Great for price.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

shabina

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I visited the prperty over 30 yrs ago, and i had expection, only i had moved on and the property had,nt. The carpets where threadbare, the beds where uncomfortable with thin mattresses, the rooms certainly needed freshing up. Its in a great central location, jyst needs some TLC. Asked if i would stay again??? Mayb
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
It's needs floor changing it's old . The staff should wear ID to be identified
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Good location. Property needs updating.but generally good sized rooms
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent location near places to eat and the Big Red Bus stop. Friendly staff and comfortable beds but need more pillows in the room.
Stayed 3 nights in Jan 2020

6/10 Okay

Andrea

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Good stay, very old hotel.

Had a weekend stay with a friend in this hotel which looks nice at the reception area but very old in the room. To be a 3 star hotel is really so old, especially the bathroom..... Over all we had a good permanency, just sometimes the water wasn’t so warm under the shower.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks decent from the outside. Once you got to the room, it's very dated. Do not expect anything fancy. To compare, Motel 6 in the US looks like a resort. Location is great, 3min walk to Paddington station.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020

6/10 Okay

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was not interested . Generally poor standard of room
Stayed 1 night in Jan 2020

10/10 Excellent

Aan, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter Staff serve so polite & helpful. The water not heat enough in sudden time.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
easy access to public transportation,friendly staff. Furnitures ,esp squeaky floor needs to be remodeled. Moses was very helpful and accommodating..
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Dec 2019

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel in central London

They hotel was in a super location ,staff was exceptional,very helpful and knowledgeable,really great value in a nice part of London with little restaurants around and even walkable to Marble Arch 20 mins away. Thank you to all the front desk staff..I don't put many reviews but they made me want to share this hotel for others to enjoy
Stayed 9 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor old fashioned out dated building, room in Avery poor condition, tv didn’t work
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2019

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