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Norfolk Plaza Hotel

3.0 out of 5.0

Recent guest reviews

I was Very apprehensive about staying here after reading the reviews beforehand! Even debated cancelling and booking elsewhere! However myself and friends were pleasantly surprised. Yes it is in need of updating, the hallways are a little creaky & worn as are the rooms and there were some cracked tiles on the bathroom floor. However, the beds were very comfortable and all the bedding was very clean and clean towels every day. If your looking for somewhere posh or somewhere to spend a lot of time in the room this isn’t for you, but if your looking for somewhere to spend just a little time and sleep and shower then it’s perfect for the price. It’s a few minutes walk from Paddington station so no jumping on tubes with suitcases and its minutes from the tube so easy to get anywhere. I would happily stay again for a 3 night sightseeing visit like we did. And just to add the staff were all extremely friendly and helpful.

My two friends and I had booked this hotel before we read the reviews and were quite worried about what we would find. The hotel does need updating but the beds and bedding were clean. The beds were comfortable. The staff helpful. The location couldn't have been better, three minutes to Paddington station. There is a park outside. The loudest noise we heard was the cooing from the pigeons outside. The price for a London hotel was extremely cheap. I don't know what some people expect for their money. We would definitely stay there again.

Good points : Attractive facade, convenient & quiet location with close public transport, polite staff. Bad points: every expense has been spared internally - our room was tatty & shabby as were the corridors; furnishings date back to 60s, stained carpets & curtains, tiny old tv with only one channel working; no room Wi-fi, broken/ rotten windows propped open with lump of wood; pillows thin, poor bedding. A big disappointment for the rate paid.

Room 113 triple room. On booking in Melanie (lovely girl) sorted out breakfasts as we were staying 5 days. Sadly they were cold and ended up having yogurts(2 days they were unavailable) don't be mislead by the foyer and dining room. The rooms looked like something out of the 70's with the bedding about 40 years old and ripped beds. The pillows smelt and hardly any filling left and requested new ones. Was told that the hotel didn't have anyand to double up the pillows into two pillow cases to stop smell. The springs in the bed were almost poking through the mattress which also besides the creepy crawlies need to be slept ontop of the bed cover. The blankets were very old. No duverts here! Paint was peeling in the room. disgusting state of the skin taps and bath taps/shower. Burn marks on the beds, holes in the wall.We slept in our clothes on top of bed as we could feel things crawling on us. A small portable TV from the 80's. View was the only good thing about the hotel and location. The lift was faulty at times and nessitated taking the stairs up flights of stairs. We asked to be moved due to the condition of the room and beds/bedding but male receptionist refused. We were there due to Business and couldn't get another hotel at short notice, but by forth evening we were so upset we left at 21.00 hours. we couldn't face another night it was so upsetting. We were not offered a refund either by male receptionist he just shook his shoulders. We would not advice booking here again unless you are desperate. The photos on the site do not reflect the condition of this very tired hotel. Melanie was a marvel to work there

Having stayed at this hotel once before a couple of years ago and not being completely put off, we stayed there again this year, mostly because of the price and location. The room we got was different than last time and MUCH worse, the window faced straight into a wall, the beds were rubbish, everything seemed old and somewhat dirty, the bathroom floor was uneven and cracked, the walls are paper thin, the tv is ancient, very small and not really working. Breakfast is nothing to write home about but alright. The pros for this hotel is still the location and the water pressure isn't bad, that's it. Never staying there again.

Luckily it was just one night stay otherwise I would have looked for alternative accommodation. I shared this twin room with flies, tiny flies that were everywhere including in the bedsheets, on the pillows, sprayed across the bathroom walls. The room was dated and repairs (where completed) were done to a poor standard. The bathroom was filthy, the floor was a disgrace and covered with hair which pre-dated my visit. Although the location is excellent (5 minute walk to Paddington), you are paying the going rate for a good location and for that I would expect the higher standards that I have received staying in other London hotels

Stayed for one night when AMOMA.COM had overbooked our original hotel and we needed a place quickly as we were going to proms in the park. It is in need of a serious refurbishment our room overlooked a wall covered in bird muck, the 3 single beds in the room had all seen better days, the tiles on the bathroom floor were cracked and some even moved. The noise from the rooms upstairs was like a herd of elephants just people walking upstairs sounded as if they were coming through the ceiling. The room was dusty and very warm. If you have a choice don't book but if this is your only option then the location and price make up for any other shortcomings but only for one night

Bed bugs. My Mrs has many many bites over our 4 night stay. Legs, body, face etc. I had about half the amount. Really shame as the hotel is in a perfect location, breakfast was great, quaint and good service. Maybe ask them the last time it was fumigated. We had room 108 Unfortunately I would not stay here ever again due to the bites sustained in our room. 😞

I stayed from Thursday 8/31-9/3 of 2017. I haven't been here since 2010. Yes, they are in need of and update. Bed sheets, curtains and televisions. The staff were friendly enough. However, we should keep in mind that this seems to be a privately owned hotel......therefore I would imaging that without the financial umbrella of a Marriott or Holiday inn etc its a bit difficult to keep up in a city full of hotels. I give them credit. I am a Marriott member, however Marriott locations are very expensive in London. Updates meet upward pricing. Airline tickets to London are up and the US dollar against the Pound is horrible. Got to save somewhere. My only problem was that Norfolk Square park is closed and locked at night and there were people who had climbed the fence and were in the park talking, playing music and playing ping pong to the wee hours of the morning.

Literally one of the worst places I have been, which became rather hilarious. We knew it wouldn't be a good sign, when the receptionist was outside on her mobile, smoking and chatting for about 20 mins before we could get her attention. she then picked up the ringing hotel phone, and was speaking on both this and her mobile at the same time! when she finally turned to us, she still chatted on her mobile and told my friend to hold on and that no, she was not going to serve us at the bar because she couldnt be bothered... Dirty, sticky carpets with strange mismatched (and incredibly worn out) pleather sofas everywhere. Definitely head to a different hotel. Your health and safety is not worth the budget price tag!

29-33 Norfolk Square London England

Hotel highlights

  • Close to Kensington Gardens and Hyde Park
  • Free WiFi in public areas
  • Bar/lounge
  • Laundry facilities

Located in City of Westminster, Norfolk Plaza Hotel is within a mile (2 km) of popular sights such as Kensington Gardens and Hyde Park. This 87-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free newspapers in the lobby, and dry cleaning/laundry services. Royal Albert Hall and Buckingham Palace are also nearby.


For your convenience, a buffet breakfast is served each morning for a fee. At the end of the day, unwind with a drink at the bar/lounge.


All 87 heated rooms feature coffee makers. For entertainment, guests can expect to find TVs. Hair dryers are also available.

Property features

At Norfolk Plaza Hotel, guests have access to free WiFi in public areas, a meeting room, and free newspapers. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has laundry facilities.

Room options

Standard Double or Twin Room

Twin 2 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Standard Triple Room, 3 Twin Beds

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

31% of guests recommend this hotel

Total of 753 reviews