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London Marriott Hotel West India Quay

5.0 out of 5.0

Recent guest reviews

I used Marriott Rewards points for this stay. Selected this property as a DLR station is just a block away. Excellent restaurants and shopping just across the bridge between the wharves. Used the executive lounge for happy hour, wine, and light dinner (on the 7th floor of the tower structure); full buffet breakfast was available at the Manhattan Restaurant where there was excellent service and a large selection of cold and hot foods. The room assigned was not ideal, but the only room available with two double (queen) beds (a surprise); The room overlooked the void between the low rise and tower structures; as an inside room very quiet. Some aspects of the staff service need significant improvement. Example: 1) as the room contained a tub/shower I called At Your Service in the morning and requested a bath mat. In the evening I needed to repeat the request at the front desk. 2) The hotel is equipped with ChromCast for the large screen LCD HD monitor. No auxiliary video panel as is standard din some properties. When I attempted to use this capability, didn't operate at all. Contacted Ali in person at the front desk on Friday morning; he made a note but nothing happened. Contacted Rolf by e-mail Friday evening but no action over the weekend. Monday Vera scheduled a technician to some to the room to test the installation -- found that the ChormCast HDMI cable was not connected to the monitor..After connected operated just fine.

Stayed here for 2 nights. Came in early and though I had requested for an early check in, I didn’t get a room for almost 2 hours. Grateful that a female front office manager who was extremely helpful and cheerful despite my grumbling and she quickly solved that problem. Unfortunately didn’t get her name. Service was excellent throughout. Everyone was always smiling and obliging. The executive lounge isn’t that large or luxurious but the staff were brilliant. The gym is pretty small and the TVs didn’t work. All in a great experience and a great place to stay if you need to be in Canary Wharf.

I have been coming here over the last few years and can only highlight the outstanding service in the Executive Lounge. In particular the lady who runs the lounge aims to meet every individual customers‘ needs. This week, she even went to the shop and got my favorite dessert.

We have stayed here 3 times in the last few months and have found the hotel to be lovely, modern and quiet. If this was not enough the staff are super. words cannot express how lovely the staff are. I always think good management is reflected in the staff, they must be fantastic here.From the bellboy to the waitresses all try to do their best, nothing is too much trouble. We have had a lovely time in very comfortable beds. It is quite a way from the centre but the DLR is on your door step and the tube a 5 minute walk away. Its the peace and quiet on a night time that makes it for me . Thank you Marriott.

Hotel is easy to get to from Kent and there is parking opposite, charged at £22.00 per day. There is a cinema over the road and eateries and a museum nearby. It is situated in the DLR and only a short walk to Canary Wharf. Hotel itself is lovely and staff are very helpful. We had two double beds in our room and it was still very spacious. Would recommend

Perfectly located at Canary Wharf I had expected a lot more. I got offered a „quite room“ but with a ‚level access‘ to the bathroom. What they did not tell me was that the bathroom was for disabled people, a huge challenge for very tall people. The toilet was not clean. Unfortunately price-value are not in balance.

Loved everything about this hotel, located bang on the water, stunning views, full of restaurants, bars, plenty what to do in the area. So, if you are in this part of London, it's a wonderful choice indeed. I got a upgraded room, a waterside view, the check in, was simply fantastic, staff very helpful, this continued throughout my stay, with all staff being happy to serve and even just greet you with a smile. Stunning place, will be back this weekend for more.

Excellent, friendly service from the moment you arrive, check in and check out a little slow. We booked a basic room which was great and had everything we needed for an overnight stay(didn't have breakfast in the hotel which is priced at £25, instead found a Wetherspoons less than 5mins away) A warning.. don't touch anything in the mini bar because it is computerised by weight and anything touched is detected and automatically goes on your bill even if you don't drink it and put it back !!! just tell them at reception on check out what you have done and they may let you off, to be fair there are warnings on the fridge but I didn't read them till it was too late ! Even though our room overlooked the road and train line it didn't disturb our sleep and never heard noise from other rooms, the bed was super comfy. Thank you

This is my first experience with a Marriott hotel so my expectations was high! The hotel itself has nice location close to Canary Wharf. First impression was really nice due to the wonderful staff working at the hotel! The room was nice but nothing really special. The view was terrible since we was unlucky and got a room faced inside a open area in the middle of the hotel (we only saw other rooms). The breakfast was really good with a great selection! Overall I am really pleased with the hotel it was as good as expected except for the views, and the staff was really helpful! I will probably come back another time

Girlfriend and I stayed in late Jan 2018. We checked in around 2pm and we given a room straight away, the receptionist also arranged a late check out for the following day at 2pm, she was very helpful and polite throughout. The rooms are a good size and very comfortable. Bathroom also a good size and the bath is also well proportioned. Only slight issue is water pressure as the bath took a while to fill up and the shower was a bit limp. Not something I am used to with the Marriott. Location is good, literally next to the DLR stop at West India Quay, which is handy for going into town for dinner and a show etc etc. Also plenty of restaurants around if you don't fancy venturing too far, not to mention a Cinema just down the road.

22 Hertsmere Road, Canary Wharf London England

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Health club
  • 24-hour business center

Located in Canary Wharf, London Marriott Hotel West India Quay is within a few miles (5 km) of popular sights such as Tower of London and Excel Exhibition Centre. This 301-room, 5-star hotel has a restaurant along with conveniences like a health club and a 24-hour business center. On the waterfront, it's also near O2 Arena and Olympic Stadium.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a cocktail bar. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All of London Marriott Hotel West India Quay's 301 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and laptop-compatible safes. Guests can expect to find 42-inch LED TVs with satellite channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones, ironing boards, and desks are also available.


Property features

London Marriott Hotel West India Quay offers a health club, a sauna, and free WiFi in public areas. Self parking is available for GBP 21 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include 14 meeting rooms, conference space, and a 24-hour business center.

Room options

Executive Room, Business Lounge Access

King 1 | Twin 2 | Sleeps 2

Executive Studio, 1 King Bed, Business Lounge Access

King 1 | Sleeps 2

Executive Suite, 1 Bedroom, Business Lounge Access

King 1 | Sleeps 2

Executive Suite, 1 Bedroom, Business Lounge Access (Curve)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 2232 reviews