London Marriott Hotel West India Quay5.0 out of 5.0
Recent guest reviews
Really good location - if you are working at Canary Wharf or want to commute via DLR or Jubilee Line. Spotlessly clean. Good check-in service. Superb breakfasts - which for me include really good gluten-free options.
We stayed here as we were at the o2 and it is 20min door to door. The hotel staff were very friendly and the hotel is very clean and secure (extra checks in place due to incident the day before). The bar is open until 2am so we were able to get a drink after the show when we got back. Will stay here again if going to the o2
We visited last year and reported that our room was looking a little tired and run down. We visited again this weekend and some rooms have undergone refurbishment and our room looked great. We booked using Visa and were entitled to a free breakfast. My partner contacted the hotel in advance to advise we were both vegan. We were pleasantly surprised by breakfast having had a really poor experience in other hotels. There was fresh fruit and they prepared a cooked breakfast for us.
We stayed at the Marriott West India Quay for 11 nights in August to attend an event at the nearby London Stadium. We were charged $415 (US dollars) per night for our water-view room. While our King room was quite nice and clean, our windows were absolutely filthy. I called down to speak to the manager and was told the windows were dirty because it had rained. It was like the windows had never been cleaned. I was a bit peeved to be paying the up-charge for a view room, with no view! The hotel was completely booked for the entire ten days due to the event, but we never had a problem with the housekeeping - our room was made-up promptly each day. However, the staff never seemed to figure out that hundreds of people would be returning to the hotel EVERY NIGHT FOR TEN NIGHTS hungry and wanting drinks. They were hopelessly under-staffed. Happily, there are a lot of other dining options on Canary Wharf - really a wonderful selection of restaurants, bars, coffee shops and also great shopping and access to the trains and Tube.
Went to treat my sister for afternoon tea for her birthday and gave them 11 days notice of all allergies we both have (my sister has sever allergies and has to carry epi pens everywhere with her) two of her main allergies she suffers with is citrus and nuts and I specifically said she can't have these! We turned up and the waiter confirmed that we was the guests with the allergies, there was cut lemon on the table, which we asked him to remove and he gave attitude. Then we was asked to pick our tea, which this waiter is due respect for doing his research and made sure she is 100% happy with her choice because of her allergies. Then we was served the afternoon tea food, which contained pastries that had nuts and citrus in them! Seriously?! I gave more than enough notice for the chefs to organise something but they couldn't even be bothered. I work in 2 hotels within London, so I know exactly how it works behind the scenes and I have never been in a situation like this, from either side. But after this experience I am ashamed to say I work within the industry with a hotel that clearly doesn't care if they put someone's life in danger like that! Thomas, another afternoon tea waiter is also due respect for his part and calming my sister down from being so over whelmed by a company not taking allergies seriously and putting her life in danger. And also making a phone call to follow up to make sure she is okay later in the day. Safe to say I will never be going back to a company who clearly has no interest in their guests allergies and willing to put them in danger!
Booked this hotel for a night out out while going to watch Micky Flanagan. Great hotel friendly, helpful staff and local to the o2 which is one stop away. Asked at check in to upgrade to the executive floor, which was well worth the extra outlay as it includes breakfast and access to the executive lounge on the 7th floor which is open 24hrs and serves beer, wine and hot food and other snacks between 5:30pm and 9:00pm. Stayed in room 714 which was spacious and had views of Canary Wharf and surrounding areas. Only little gripe was the breakfast wasn't that warm, but there was lots of other stuff to choose from. Would stay again no problem.
Stayed for a 3 day business meeting, have stayed here a few times in years past as well. Not exceptional but not bad in most respects - rooms are spacious, clean and fairly standard for a business hotel. Service is decent but not exceptional. For some reason it took 2 days and multiple visits to the front desk to get my key working properly in the elevator, but the staff were very helpful each time. I was not working on the weekend during my stay here, so I caught the metro into the city on a Friday night, Saturday, and Sunday. This hotel is close to DLR stations (which are not the Tube by the way) and a 10-15 min walk from Canary Wharf tube station. I've been to London several dozen times so I know my way around and this was not a problem at all - the Jubilee line will zip you into the heart of things in 10 min. But if you're not already familiar with public transport in London, just figuring out how to get to where you want to go from this location will eat into your sightseeing time, and I would recommend looking into other options. Once you're out and about you should plan to say out; it's too far to go back and forth to the hotel multiple times during the day. In summary, for business in Canary Wharf this a fine place to stay. Staying here on vacation, you would feel rather removed from most of the sites you'd want to see.
I found this location excellent for meetings in Canary Wharf, good sized room, efficient staff with an excellent breakfast. This location would not be my choice for a vacation but for business it was above average. Check-in was late at night, the first room was on the lower level facing the above ground train --- requested another room as the train in noisy. The second room was facing the interior, I usually will not take these room, but it was late. The beds are comfortable, nice sized bathroom all a little corporate and sterile. That said it was good size and all I needed. I really liked the breakfast --- great room with a very nice selection. Staff very nice and service good. The bar is corporate and lacks ambiance and the gym very small. Its very good for a short business trip, was well priced and overall good value for London.
Even though we had requested (and paid for) a room at the front of the hotel overlooking the river and Canary Wharf, we were given a room at the back overlooking air conditioning units. Even though we did have to wait an hour until a more suitable room was made available to us, once we got it the room was excellent, and had a wonderful view.
Stayed here for 3 nights and found it very modern and comfortable. Had an issue with the WIFI on the first night but they moved my room and thereafter everything ok. As part of the room move I got complementary beer and nuts- nice touch. Handy hotel for lots of bars and restaurants. There was some issue with noise from the trains and the view not the best from my room see pics!! Above average but with some jiggly issues
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2160 reviews