Huttons Hotel

Upon arrival I waited in reception, pressing the 'ring for assistance' button for 15 minutes hoping to check in. This was one of the hottest days of the year, and sadly my wallet (and bag) had been stolen earlier that day. I waited patiently in reception in the sweltering heat (no air conditioning), pressing the bell, hoping someone would show up on the front desk (and help the other people waiting patiently also). Having given up on the 'ring for assistance' button, I thought the only way to get help was to call the hotel directly - which I did, and finally someone came to reception. A lady called Julia turned up, did not make any effort to apologise, and simply stared at me with a very unfriendly look (evidently, I had disturbed whatever she had been doing prior to my arrival and she was not pleased). Julia asked for the card I had paid with. I explained my unfortunate predicament, but assumed that everything would be ok - having already pre-paid, I assumed that I could show the confirmation email and check in (as per normal - at every other hotel I had ever stayed in). Julia became very aggressive, and refused to check me in, and in raised tones told me "it is not our policy to help customers in this situation" and there is nothing she could do. I pleaded, having been relieved of my wallet. She then stormed off. I was not sure what was happening, so called the hotel telephone number again. Julia returned some 5-10 minutes later with a printed email (which I had been send at booking, which did clearly say that I could not check in without the original card) - I appealed for some common sense given that I had been robbed earlier that day, but to no avail. In the end, I had to obtain emergency cash to pay for the room again. At this point, I was completely flabbergasted by the rudeness (Julia was constantly interrupting and talking over me), unhelpfulness, disdain and complete scorn with which I was been treated. I asked to make a complaint, and mentioned the length of time I had spent waiting on reception - Julia informed me that I was lying about this, and that she would review the video surveillance footage to prove my lie and later come to room to inform me of it. Quite simply, this was bullying behaviour and is the most shocking thing I have ever heard as a customer. To be honest, the rooms and the décor are okay - but I would absolutely urge to avoid this place like the plague for the reasons given above. This is the worst customer service experience I have ever had in my life.

I booked late so was pleased to find a hotel within this price range within walking distance of my meeting venues. Check in and check out were courteous and efficient. The room itself was clean and comfortable. Breakfast was offered at an additional charge but not taken. I would visit again if working in the same area.

Excellent location. We could walk to many places we wanted to visit. Tube and the Thames just down the road. Clean, modern and delighted to discover a lift (we are usually climbing to the top floor in converted house hotels). Breakfast basic but good value for money, as is the hotel. Staff very friendly and helpful. We had a problem with the toilet, but it was fixed immediately. Some good restaurants and pubs nearby. Will stay again on future visits.

I've been here often, the price-performance-ratio is top. The breakfast which is included is also great. Of course you have to consider it's a budget hotel and you must not have the expectations of a 5 star hotel. It's always clean and tidy, the staff is very helpful (and always on the spot). You can't play football in the rooms, but on a city trip you are usually just there for sleeping - but it's the same in every old victorian houses. And of course the locations is amazing. You can reach every important site by foot, by bus (bus stop in front) or by tube (tube station 5 mins by foot). Victoria Station is also reachable by foot in 10 mins. So arrival and depature is very easy by public transport (and night tube makes it more easy :) )

Modern renovations to an old building make a comfortable hotel. Although the room was not large it was sufficient for our needs with the facilities we required. Continental breakfast was a bit disappointing with only jams or cheese slices as toast toppings. Location is superb, short walk to Victoria or Pimlico, with lots of pubs and restaurants very close. Staff were very accommodating.

Stayed here on sunday the 2nd june for daughters interview at ual lovely staff very polite and helpful. Room very clean and cosy .Staff at breakfast in morning were lovely and helpful. would definitely return here again if back in london very central as well to all attractions.

Nice enough. Rooms pretty basic, everything nailed down, but okay. More hotel, less b&b. The bathroom sink was pretty funny. It's so small that I couldn't avoid getting the floor wet even though I tried. The breakfast was okay, only one egg and took a while. The breakfast room was vary busy and all hard surfaces so very loud. Staff was helpful and nice, thus the extra star. The wifi was very weak and spotty only one floor up.

The location was perfect for my purposes. The room was clean but really small and quite stuffy. The bed was very uncomfortable. It is very central but felt that it was definitely not good value for money. Would not consider staying here again.

Rooms are very small, no air- conditioning; bathroom- just in case you are a yoga master, maybe you'll succeed in using that facility. Breakfast (which is included in the price)- tooo, tooo poor, even funny. I couldn't believe this is the breakfast and when you ask them about something different for breakfast- you have to pay additionally. No espresso coffee included in the breakfast. No adapters for electricity to be used by clients- if you have forgotten yours, you have to buy from them, no other way. Staff is not polite and not caring at all. I was there for 2 nights- after my first night there, they knocked on my door in the morning and asked me to move to another room, although the man on the reception told me that it won't be necessary. Anyway, I took my stuff and went to the other room. If you have other options to stay around- you'd better use them, Huttons is not the right choice with the right attitude to clients.