my children and I spent 9 days-the hotel was clean and very comfortable in the perfect location. However, we are not used to not having air conditioning so that was a bit uncomfortable for us but over all a great stay. Staff were very friendly and helpful.
Since the stairways were narrow and lobby small, I wasn't expecting the spacious room. It had both a large main room with a couch and coffee table, and a small side room with two chairs and a small table. If I'd stayed more than one night, the kitchen amenities (fridge, microwave, etc.) would have been very convenient. The only drawback is that I had to pay for wireless (10 lbs sterling for 24 hours, and I didn't receive the full 24 hours for some reason). The hotel is on a quiet street a half block away from the British Museum (wonderful), with lovely small parks on either end of the street. You're in an elegant part of the city, and walking 10-15 minutes over to the more frenetic areas of Piccadilly Square and Soho gives you a fun cross-section of London.
WiFi is 10 pounds a day, so refused to use it as its a con! No food served in hotel you have to walk down the street to another of their hotels to get breakfast, don't bother there are a lot of cafes in the area. Bathroom had a slight sewer smell and there was no hot water the first night. The bed you could play ping pong on.You cannot check in until 3pm and you have to be out by 11am, great if you have travelled a long way and get into London in the morning ! I travel and stay in a lot of hotels and I admit this was an experiment, but I wont be back.
I stayed at room #2, on the ground floor overlooking a pretty garden. The room was very spacious, with a kitchenette and a big all-marble bathroom. The only disappointment was that the refrigerator provided lukewarm temperatures! The corridor between rooms #1 and #2 was tiny, so getting into the room with a suitcase required some effort. The staff were very polite. Breakfast was pricey and served in another hotel (owned by the same company) two doors down the same street. The hotel was very clean and pretty, and the location was outstanding. I would definitely go back again!
We were in London during a warm spell and the building is not air-conditioned. A fan provided with each room kept us comfortable. Our room was on the street, below ground, yet we weren't bothered by street noise or employee comings and goings. The bathroom was very nice--I'm tall and the shower head was well above me. Staff brought ice to the room when asked---no room service charge for that. I had no surprise charges when checking out. Internet wasn't free, charges were typically pricey. One irritation: the room's small refrigerator was not powered and was presented as cooler (to be used like a Styrofoam chest).
The location was great within one-quarter mile (possibly less) of two Underground stations. Rooms were kept very clean and comfortable. The staff was very professional and courteous (but not an English person to be seen) I was led to believe there was a bar and dinning -- But NOOO! You could get a drink from a limited menu and sit in the lobby or your room. The dinning was at a "sister" hotel down the street where the prices were outragous for what you got. For example 17 - 21 Pounds ($27-34) for no more of a breakfast buffet than some hotels in the U.S. give you complementary (the higher price was if you wanted fresh fruit). I won't even talk about dinner. There were no other amenities (pool, outdoor seating, workout area etc.). Still it was a nice place but nothing to do but sit in the room when you came back. They did have a computer with internet access you could use.
Since I was traveling by myself and spending four days and nights in London, I wanted a hotel where I could prepare my own meals in Bloomsbury, and The Portland was a great choice. I paid more for a King-sized suite with kitchenette, and for once the money was worth it: I had a very nice room (#2) on the ground floor, in the back of the building with a huge window facing out at the garden. It was quiet and peaceful, and the room was very large and pleasant, with a large modern bathroom attached. The kitchenette provided a mircrowave, a mini-fridge, and a coffee/tea maker, and some plates, bowls, and cutlerly. Just the basics, but that was fine. The staff I encountered were all professional and polite and very friendly. I don't know about other rooms, but I was very happy with mine and look forward to staying at The Portland again. One caveat: the hotel provided soap, body wash, and shampoo -- some moisturizing body lotion would have been nice, as would a robe.
The room was large with a King bed. We did not realize for this price no AC, and it was hot and humid in London. We had to keep the windows open, and we were over the street so it was noisy. They did have a fan so we were able to get some of the cool outside air in, but the room had no cross breeze. Grange has 4 or 5 hotels on this street. Not a bad experience, but you can probably find better hotels for less money.
Located in London City Centre, Grange Portland is adjacent to The British Museum and within a mile (2 km) of other popular sights like Piccadilly Circus. This 18-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. To-go breakfast is offered for a fee each morning from 7 AM to 10 AM.
TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Kitchenettes, microwaves, and coffee makers are also standard.
Grange Portland features free WiFi in public areas, free newspapers, and laundry facilities. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, access to locker space, and dry cleaning/laundry. This smoke-free hotel also has a TV in a common area.
my children and I spent 9 days-the hotel was clean and very comfortable in the perfect location. However, we are not used to not having air conditioning so that was a bit uncomfortable for us but over all a great stay. Staff were very friendly and helpful.
Since the stairways were narrow and lobby small, I wasn't expecting the spacious room. It had both a large main room with a couch and coffee table, and a small side room with two chairs and a small table. If I'd stayed more than one night, the kitchen amenities (fridge, microwave, etc.) would have been very convenient. The only drawback is that I had to pay for wireless (10 lbs sterling for 24 hours, and I didn't receive the full 24 hours for some reason). The hotel is on a quiet street a half block away from the British Museum (wonderful), with lovely small parks on either end of the street. You're in an elegant part of the city, and walking 10-15 minutes over to the more frenetic areas of Piccadilly Square and Soho gives you a fun cross-section of London.
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
WiFi is 10 pounds a day, so refused to use it as its a con! No food served in hotel you have to walk down the street to another of their hotels to get breakfast, don't bother there are a lot of cafes in the area. Bathroom had a slight sewer smell and there was no hot water the first night. The bed you could play ping pong on.You cannot check in until 3pm and you have to be out by 11am, great if you have travelled a long way and get into London in the morning ! I travel and stay in a lot of hotels and I admit this was an experiment, but I wont be back.
Thank you for taking the time to share your experience of Grange Portland Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.
I stayed at room #2, on the ground floor overlooking a pretty garden. The room was very spacious, with a kitchenette and a big all-marble bathroom. The only disappointment was that the refrigerator provided lukewarm temperatures! The corridor between rooms #1 and #2 was tiny, so getting into the room with a suitcase required some effort. The staff were very polite. Breakfast was pricey and served in another hotel (owned by the same company) two doors down the same street. The hotel was very clean and pretty, and the location was outstanding. I would definitely go back again!
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.
We were in London during a warm spell and the building is not air-conditioned. A fan provided with each room kept us comfortable. Our room was on the street, below ground, yet we weren't bothered by street noise or employee comings and goings. The bathroom was very nice--I'm tall and the shower head was well above me. Staff brought ice to the room when asked---no room service charge for that. I had no surprise charges when checking out. Internet wasn't free, charges were typically pricey. One irritation: the room's small refrigerator was not powered and was presented as cooler (to be used like a Styrofoam chest).
The location was great within one-quarter mile (possibly less) of two Underground stations. Rooms were kept very clean and comfortable. The staff was very professional and courteous (but not an English person to be seen) I was led to believe there was a bar and dinning -- But NOOO! You could get a drink from a limited menu and sit in the lobby or your room. The dinning was at a "sister" hotel down the street where the prices were outragous for what you got. For example 17 - 21 Pounds ($27-34) for no more of a breakfast buffet than some hotels in the U.S. give you complementary (the higher price was if you wanted fresh fruit). I won't even talk about dinner. There were no other amenities (pool, outdoor seating, workout area etc.). Still it was a nice place but nothing to do but sit in the room when you came back. They did have a computer with internet access you could use.
Since I was traveling by myself and spending four days and nights in London, I wanted a hotel where I could prepare my own meals in Bloomsbury, and The Portland was a great choice. I paid more for a King-sized suite with kitchenette, and for once the money was worth it: I had a very nice room (#2) on the ground floor, in the back of the building with a huge window facing out at the garden. It was quiet and peaceful, and the room was very large and pleasant, with a large modern bathroom attached. The kitchenette provided a mircrowave, a mini-fridge, and a coffee/tea maker, and some plates, bowls, and cutlerly. Just the basics, but that was fine. The staff I encountered were all professional and polite and very friendly. I don't know about other rooms, but I was very happy with mine and look forward to staying at The Portland again. One caveat: the hotel provided soap, body wash, and shampoo -- some moisturizing body lotion would have been nice, as would a robe.
The room was large with a King bed. We did not realize for this price no AC, and it was hot and humid in London. We had to keep the windows open, and we were over the street so it was noisy. They did have a fan so we were able to get some of the cool outside air in, but the room had no cross breeze. Grange has 4 or 5 hotels on this street. Not a bad experience, but you can probably find better hotels for less money.
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.