Grange Clarendon4.0 out of 5.0
Recent guest reviews
I stayed at this hotel for four nights in November 2017. My stay was very enjoyable. I was greeting by a helpful, friendly receptionist who was very efficient. She confirmed my booking and politely asked whether I would like to leave a deposit for incidentals. I declined which she said that was fine (Ignore the previous review about discrimination. I am white and was dressed very smartly and I still got asked for a deposit, very politely! This is quite normal in most hotels I stay at) There is a lift to each floor and my room was large and well furnished. Most of all it was very clean. The bathroom was modern and well fitted with good toiletries provided. Lots of soft clean towels. My Executive room had three very large windows overlooking the quiet street below. There is a small park at the end of the road. The heating in the room was excellent and easy to control. There was a kettle and plentiful supply of tea, coffee and milk with even a few biscuits. There was plenty of wardrobe and drawer space, a useful desk area and two armchairs. There is a very large safe in the room, big enough to fit a laptop in which is very useful. I did have a slight problem with the shower screen and, when I reported it to reception, the Duty Manager (Mwasa I think) gave it his immediate attention. This was then followed up by the General Manager, Mr Yash Rai, who made sure that the problem was solved quickly and to my satisfaction. All hotels have problems sometimes but the test of a good hotel is how they deal with a problem. In my case, the problem was dealt with correctly, quickly and efficiently. Full marks to Yash and Mwasa. Breakfast is buffet style with a wide selection of cereals, fresh fruit, yoghurts, pastries, meat, cheese, bread, etc. etc. Tea, coffee and hot toast is quickly brought to your table. You can eat as much as you like too! I didn't have the cooked breakfast but it looked good so I will try this next time. I have seen some other reviews and I have to disagree with the bad ones. The bed in my room was huge and very comfortable. The bathroom was spotless (which is very important). There was no noise problem. I have stayed at several of the Grange hotels in the same street and, in my view, this is the best. The others are good too but the service at this hotel is first class. I will certainly stay at this hotel whenever I am in London. I recommend it very highly.
My husband and I stayed at the Grange Claredon for two nights, we were accommodated at this hotel by a third party who was paying for our trip, therefore we did not feel we could complain and do not know what the cost of our stay was. The location of the hotel is very good, a five minute walk to the underground, 10 minutes to Covent Garden. The staff were very pleasant and the hotel rooms quite cosy. Our big gripe was the comfort of the beds; in my book the most important thing about a hotel is the sleep quality. The bed was an absolute disgrace; it sagged in the middle giving us both terrible backs for the whole of our stay. I've included photos; I think they probably say everything. Would we stay here again? No, not even if it was being paid for like this visit.
The room was a bit small but well appointed and had all that we needed. The room and hotel in general seem not to have good sound insulation. We were able to hear people in the hallways as well as the rooms next door and upstairs which wasn't an issue except when guest(s) get up before @ 3am for predawn flights. Despite clearly displaying the "Do Not Disturb" sign on our room's doorknob, cleaning staff entered our room and cleaned. As privacy is important to us, we found this upsetting and would advise travelers with expectations of privacy may want to think twice before staying here. The front desk staff was understanding but didn't offer any accommodations because of this issue. Otherwise, the room and our stay were pleasant.
We arrived at the Grange Clarendon as booked only to be told we had been ‘upgraded’ and sent along the road to a different hotel (The Portland) The room was spacious but tired and our ‘upgrade’ was to include a kitchenette. The supplies of tea and coffee in it were sparse. The bathroom needed attention too with silicone coming away and nothing would have induced me to use the bath. The bedding and towels were clean as was the room but attention to the general cleanliness of the hotel was needed. The paintwork especially around the door handles and areas touched to open and shut them would have benefited from a clean. We stayed 2 nights and did not see a single member of staff after check in until check out. We have stayed in other 4 Star hotels in London and expected this to be of the same quality.
Family room is a double w/ a sad and flimsy pullout sofa. Management would not remedy the poor conditions although they nearly admitted that they wouldn't sleep on such a bed. No integrity. Stay away.
I arrived at the hotel which my employer had booked, I was then promptly asked to put a deposit down on the room in case of 'damages' which I thought nothing of at the time. However it turned out that my 4 other colleagues who were also booked in to the hotel were not asked to put a deposit down on the room. Now why does this annoy me? Well if you have an 'accent' as such or dress a certain way you will be asked to place a deposit down on a room. Now when I rang the hotel about this they said 'everyone is asked to put a deposit down' well 1 in 5 is actually the case. So if you have an accent or you dress a certain way you will be judged 'accordingly'. I also went for breakfast, which the cooked breakfast was relatively nice which is the only positive here. In a possibility of 3 items (cup, tea flask or the milk) there was a dead fly in my tea. So have a look in your cup, milk or your coffee or tea before you take a sip.
The location is great, next to the British Museum, close to Holborn underground. The room is not very spacious, although comfortable enough. Everything was properly clean and the staff friendly and helpful. We requested a cot, which was there on our arrival; however, the matress was super hard and there were no bed sheets. We did not have breakfast at the hotel, we found some nice, much cheaper options very close to the hotel.
I stay in this area a lot for business and Grange have a number of hotels here. I stayed at the White Hall the first time but struggled with the lack of air conditioning and chaotic breakfast. Then I found the Beauchamp with air conditioning where I stayed several times. However on this visit the Beauchamp was unavailable so I tried the Clarenden, in the same road. There was no air-con but now we are out of the hot Summer months this didn't matter any more. Check-in was quick and easy, the room was a good size and very quiet overlooking the back. I had room service dinner which was very nice. The one annoyance was that (as with the Beauchamp) they only include continental breakfast as standard unless you pay extra for the full English. I would consider staying again but might try to find a hotel that includes a cooked breakfast as standard.
The Clarendon is one of 16 Grange Group hotels in central London. The Clarendon is one of 7 Grange hotels located in former townhouses in Bloomsbury, very close to the British Museum. The privately owned group of hotels has been in operation for at least 25 years and in addition to the Bloomsbury hotels, there are also Grange hotels near St. Paul’s Cathedral, Tower Bridge and in the City, Holborn, Fitzrovia and other Central London neighbourhoods. However my first introduction to the Group’s hotels were their small hotels in Bloomsbury, of which I have stayed in most if not all over the past 4-5 years. My most recent stay, within the past two weeks was at the Clarendon for 3 nights. In addition to the Bloomsbury area hotels being my first introduction to the Grange Group, these hotels also represent my impression of the group of hotels in general. The Clarendon and the other Bloomsbury area Grange Hotels are located in what were formerly grand townhouse residences built in the early 1800’s. Some of these townhouses have interesting histories of their previous upper middle class owners or inhabitants including notable surgeons, solicitors, politicians, journalists and (according to rumour) one royal mistress. All of them were clearly grand and dignified residences in their day. The townhouses continue to reflect the elegance and luxury style of this by-gone time. However, just as members of older generations can sometimes appear somewhat puzzled by their current surroundings, environment and the activity going on around them, I sometimes think that these former grand homes suffer similar slight bewilderment at their current slightly fallen circumstances, including the purpose to which they have been put. And just as the cuffs and colours of members of older generations can become a bit frayed or faded, so too have some of the details and adornments of these Grange hotels. They remain grand and dignified, but some of their veneers are a bit chipped and some of their outer layers are a bit worn and peeling. But I think that gives them charms and all of that being said, I am a fan of the Grange Hotels. The marketing material for the group of hotels describes them as “16 luxury 4* and 5* hotels”, each of which “boasts individual history and character, expertly combined with the highest standards of contemporary design, comfort and personal service, and an unrivalled array of facilities and services to suit the most discerning visitors.” I realise what the job of a marketing department is, but I think that description is unfortunate and unfair. I cannot argue that the hotels (almost) all have 4 and 5 star ratings. One (The Lancaster) is a 3 star, but for the life of me, I don’t know what the difference between their 3 and 4 star hotels is – which is a compliment not a criticism. All of the hotels offer very dependable, consistent quality and very good value accommodation in hotels which are well located. That is why I picked The Clarendon for my most recent visit and that’s what I got when I stayed there. And I think that is the primary appeal of the hotels and their best marketing point. I know exactly what kind of stay I’m going to have whenever I go to stay at any of their 7 Bloomsbury hotels. As with previous stays, the room I was given was on the slightly small side of current standards, but that’s because of where the hotels are and the kind of building it is. The hallways are a bit rabbit warren’ish as you find your way around the unique plan of each of the hotels, while the rooms will be well furnished with solid, slightly old fashioned furniture that has been knocked around just a little bit. But that is entirely in keeping with the slightly old fashioned but solid surroundings in buildings that have suffered a few bumps and bruises over the years. As on previous visits, the room décor was in colours and with fabrics that are traditional and go with the unchanged style of the buildings. The bed was comfortable, there were lots of pillows, the room was clean, the bathroom was modern and the water pressure and hot water supply did not and have never disappointed me. The WiFi worked, and the TV remote didn’t defeat me. My one pet peeve – I wish the rooms had small fridges for drinks and to keep ice. In terms of other services, the breakfast that has also been included on previous visits and was again on this visit was entirely adequate and the buffet at which it is served was kept well stocked throughout the breakfast period (a welcome change from the frustrating practice encountered elsewhere of letting the buffet offering dwindle as the end of the breakfast period approaches, leaving a few slices of dried up cheese, unpopular flavours of yoghurt and a fruit salad selection which includes only bits of apple left by those who got the more choice ingredients). The staff were consistently polite and helpful when asked to assist with fairly standard queries or issues. My only mildly critical observation about the staff is that very few appear to be of a hospitable nature, which often assists those working in the hospitality industry. I always get the feeling that every query I pose is subject to a quick mental review against company rules and policies, which are VERY strictly adhered to (for reasons which I can imagine are sound and sensible). Some staff even carry with them an aura of being previously chastised for rule infractions that haunt them. All of this does tend to leave one feeling that we are all considered to be a bit of a nuisance and that the operations of the hotel would work better if we just did what hotel guests are supposed to do, which is check in, go to our rooms and then check out. But I don’t want to be unfair with this comment. As always, the staff were competent, professional and entirely appropriate in their conduct. I’m just not sure if they really mean it when they tell me to let them know if I have any questions or problems as they will be happy to help. I consider that offer to be as sincere as the recorded apologies that are played on an endless loop in many London area train stations which offer apologies for the delay in service and regret for any delays that may have occurred. I don’t buy it. But even still, and just as everything else about the services provided and my satisfaction about my visit, the staff were dependable, consistent and completely satisfactory. Now returning to the marketing description which I referred to earlier; in all of my 20-30 stays at various Grange Hotels over the past 4-5 years have I taken notice of “the highest standards of contemporary design, comfort and personal service”? I’m afraid I have not. But I probably don’t keep up with contemporary design as much as some. I also haven’t really been aware of the hotels offering “an unrivalled array of facilities and services to suit the most discerning visitors.” So, I must call them out on this slight bit of hyperbolic overstatement – particularly when it is made in a market such as London’s that offers quite extraordinary levels of facilities and services at some of the city’s hotels which have international and historic reputations for their luxury. And particularly when they don’t really need to say this about what they offer. So, I will go back to my earlier comment that their marketing message is unfortunate and unfair. Because I think it is unfortunate and unfair to them – not to us, the guests. I think that the Grange hotels do a very good job of what they do and they offer very good value for the price that I paid this time and every other time I have chosen a Grange Hotel. But I don’t consider them to be a luxury range of hotels, in the context in which that is known in London – which I think is a VERY GOOD THING. I don’t want a luxury hotel when I’m on the kind of trip that results in me choosing to stay at one of the Grange Group of hotels. It was not the reason I chose to stay at The Clarendon most recently for example. On these visits I’m not that kind of customer and I don’t have that kind of budget, or expectations - which I expect is probably the case for many others who chose the Grange Group. I say all of this by way of a message to the owners of the Grange Group: Be proud of what you do at the Grange – as you do it very well. And that is a message I think you could more appropriately share. My one tip for those looking to book a room with one of the Grange Hotels: do it on the company’s own website and not through other hotel booking websites. The prices are always equal or better on the company website and I have had endless problems with some of the hotel booking websites that currently operate with lost reservations, missing payments, refunds that are long delayed, customer service that does not meet the mandate of its name and a distant and uncaring approach to the problems they have caused. I don’t want to name names of my booking sites which I consider to be unsatisfactory, but one of them I previously used only when I needed a room at the "lastminute". I hope all of these comments are helpful. I know that I will be returning to a Grange Hotel again soon – and I will look forward to that next visit.
In London to see Celine Dion at the O2.great little hotel staff were very helpful and very friendly.The rooms were clean and comfortable if a little hot tea and coffee were available in the room with a good bathroom.the location was in a quite street near two tube station and plenty of cafe's and restaurants it's different from the large chain hotel's but is perfect for a short stay in London we did not eat in the hotel but great eateries near by.It's a bit of a trail if you are going to the O2but great for shopping and the sites of London.
- Walking distance to Russell Square and The British Museum
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Bloomsbury, Grange Clarendon is adjacent to Russell Square and within a 5-minute walk of other popular sights like The British Museum. This 51-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. St George’s, Bloomsbury and University of London are also within a short walk.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a English breakfast is served each morning for a fee.
All 51 rooms provide coffee makers, free newspapers, and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Ironing boards and desks are also standard.
Grange Clarendon features free WiFi in public areas, conference space, and a business center. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 556 reviews