Nothing was Hilton standard. The room looked like it had hospital beds. The refrigerator was empty. There was no dish for the hand soap.
The room was extremely clean. The food was over the top when it comes to quality.
I liked the location, interior design & the staff.
I liked the location and staff. The room was fine, but needed updating and fresh paint.
Have stayed here several times. Great location and staff are helpful. Property maintenance seems to be a problem. Initially placed in a room adjacent to the second floor roof with a non-functioning window lock. We asked to move after discovering the issue several days later when housekeeping had opened the window and apparently could not close it. To place guests in a room with an issue like this raised serious concerns. There also appeared to be maintenance issues with the bathrooms. It is a real shame that these issues have come up. This was our preferred hotel in London and we likely will not be back as a result.
I liked that this property is close to Westminster, yet quiet! It was nice to be able to easily walk to such beautiful places.
Nicely modern and newly refurbished, great view from the 12th floor.
Staff was exceptionally helpful, Quick dinner of Fish sliders and salad hit the spot Breakfast was complete!Thank you
The Staff was rude. First during the check in process the group in front of me asked what they were paying an additional fee for and the reception was so dismissive and rude not explaining the deposit fee. The front desk was like, “ Just Pay in your currency or Euro” then waved them off at the hotel bar on the first floor, a customer expressed he was given a different wine than he requested and they were so rude to him. The rooms in European countries are small, granted but it felt like a hostel. The lobby is nice and chic but you get to the elevator and it’s disappointing. The cleanliness of the bathrooms were questionable. I requested towels since they didn’t replenish them then waited well over a half hour for them to be delivered. However the location was convenient to the London eye and other attractions.
The staff at the front desk was friendly and very helpful !
Love the propriety and stuff very clean and breakfast buffet very good just couldn’t enjoy the pool because was chili
The staffing of the bar/lounge is a complete joke. The bar is so badly understaffed that customers have to wait far too long to get a drink or food. It took us 24 minutes to get a second drink from the time it was ordered. A table near us waited to get their first for more than half hour. It's poor management that is the problem, with less of the blame on the undertrained staff.
Staff were very rude. Nothing close by to eat other than hotel. Long walk with luggage from bus stop. We ordered a dinner to our room and card was not saved but resturaunt staff said it was ok to pay at checkout since they had card from psying for breakfast. Then check in desk girl called room in a loud rude voice saying our card was not on file and she told us we could not order but actually she didnt then accused us of trying to steal a meal from the hotel and demanded we come down and pay immediately we said use card that was used for breakfast she was to bring a reciepr to room bur dudnt and after two hours my husband went down and she was rude tegarding giving him the reciepr. Needless to say we were then kept up too late due to rising early for early flight
Located in London City Centre, DoubleTree by Hilton Hotel London - Westminster is within a 5-minute walk of Tate Britain and within 15 minutes of other popular attractions like Houses of Parliament. This 4-star hotel has 464 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception on select days. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 10 AM.
DoubleTree by Hilton Hotel London - Westminster's 464 rooms are soundproofed and provide refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.
Guests of DoubleTree by Hilton Hotel London - Westminster enjoy features like a fitness center, free WiFi in public areas, and free newspapers. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a terrace, laundry facilities, and barbecue grills.
Nothing was Hilton standard. The room looked like it had hospital beds. The refrigerator was empty. There was no dish for the hand soap.
The room was extremely clean. The food was over the top when it comes to quality.
I liked the location, interior design & the staff.
I liked the location and staff. The room was fine, but needed updating and fresh paint.
Have stayed here several times. Great location and staff are helpful. Property maintenance seems to be a problem. Initially placed in a room adjacent to the second floor roof with a non-functioning window lock. We asked to move after discovering the issue several days later when housekeeping had opened the window and apparently could not close it. To place guests in a room with an issue like this raised serious concerns. There also appeared to be maintenance issues with the bathrooms. It is a real shame that these issues have come up. This was our preferred hotel in London and we likely will not be back as a result.
I liked that this property is close to Westminster, yet quiet! It was nice to be able to easily walk to such beautiful places.
