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Crowne Plaza London - Kingston by IHG

4.0 star property
Riverfront hotel with a 24-hour fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Crowne Plaza London - Kingston by IHG

Suite, 1 King Bed, Balcony | Terrace/patio
Suite, 1 King Bed, Balcony | Living area | Flat-screen TV
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Point of interest
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Parking available
  • Gym
  • Bar
  • Room service

Explore the area

View in a map
Portsmouth Road, Kingston Tower, Surbiton, England, KT6 5QQ
  • Place, Thames River
    ‪1 min walk‬
  • Place, Thames Path
    ‪6 min walk‬
  • Place, Bushy Park
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Balcony

  • 172 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(12 reviews)
  • 107 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, River View

Premium Room, 1 King Bed, River View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, River View

8.0 out of 10
Very good
(1 review)
  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, River View

Premium Room, 2 Twin Beds, River View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 2 Twin Beds, River View

  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Double Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premium Room, 1 Double Bed, River View

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Twin Beds

  • 107 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Surbiton

Crowne Plaza London - Kingston by IHG is located within a few miles (5 km) of Hampton Court Palace and Richmond Park. This 121-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Thames River - 1 min walk - 0.1 miles
  • Thames Path - 6 min walk - 0.4 miles
  • Bushy Park - 7 min walk - 0.4 miles
  • Hampton Court - 14 min walk - 0.8 miles
  • Hampton Court Palace - 5 min drive - 1.9 miles

Getting around

  • Merton Park Tram Station - 14 min drive
  • Surbiton Station - 18 min walk
  • Heathrow Airport (LHR) - 53 min drive

Restaurants

  • ‪Surbiton Cafe - ‬12 min walk
  • ‪Nice Buns Café - ‬13 min walk
  • ‪The Victoria - ‬16 min walk
  • ‪The Lamb - ‬11 min walk
  • ‪KFC - ‬14 min walk

About this property

Crowne Plaza London - Kingston by IHG

Riverfront hotel with a 24-hour fitness center and a 24-hour business center
Guests of Crowne Plaza London - Kingston by IHG enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is offered for GBP 10 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Coffee makers, safes, and phones are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (GBP 10 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Three Sixty

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 4,004 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 30 per pet, per day
  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 18 per person
  • Covered self parking fee: GBP 10 per day
  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Kingston South
Holiday Inn Kingston South London
Holiday Inn London Kingston
Holiday Inn London Kingston South Hotel
Holiday Inn London Kingston South Hotel Surbiton
Holiday Inn London Kingston South Surbiton
Holiday Inn South Kingston London
Kingston South Holiday Inn
Kingston South London
London Kingston South
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey
Crowne Plaza London Kingston
Holiday Inn London Kingston South
Crowne Plaza London Kingston an IHG Hotel
Crowne Plaza London - Kingston by IHG Hotel
Crowne Plaza London - Kingston by IHG Surbiton
Crowne Plaza London - Kingston by IHG Hotel Surbiton

Frequently asked questions

Are free cancellation options available at Crowne Plaza London - Kingston by IHG?

Crowne Plaza London - Kingston by IHG offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza London - Kingston by IHG?

As of Nov 28, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Kingston by IHG on Nov 30, 2025 start from $83.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Crowne Plaza London - Kingston by IHG?

This hotel is located in Surbiton, close to Hampton Court Palace, Chessington World of Adventures, and Twickenham Stadium. You'll also find Thames River and Richmond Park within a short drive.

Is there parking available at Crowne Plaza London - Kingston by IHG?

Yes, secured parking is offered for GBP 10 per day. Though parking is limited, accessible parking is also available.

Does Crowne Plaza London - Kingston by IHG include a casino on the premises?

No, Crowne Plaza London - Kingston by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza London - Kingston by IHG?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Crowne Plaza London - Kingston by IHG?

Amenities that appeal to couples at this riverfront hotel include around-the-clock room service and a pillow menu in each guestroom with some featuring river views.

Does Crowne Plaza London - Kingston by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza London - Kingston by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza London - Kingston by IHG serves a full breakfast for a surcharge each morning at Three Sixty.

Does Crowne Plaza London - Kingston by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Crowne Plaza London - Kingston by IHG for a fee of GBP 30 per pet, per day.

Does Crowne Plaza London - Kingston by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza London - Kingston by IHG?

The closest major airport to Crowne Plaza London - Kingston by IHG is Heathrow Airport (LHR), which is 23 mi away (53 minutes by car). Another top airport is Gatwick Airport (LGW), which is located 28.9 mi away (49-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza London - Kingston by IHG?

Yes, some guestrooms at Crowne Plaza London - Kingston by IHG offer a balcony and may feature river views.

Does Crowne Plaza London - Kingston by IHG have a wedding venue on site?

There are wedding services available at Crowne Plaza London - Kingston by IHG if that's in your vacation plans.

Reviews

Crowne Plaza London - Kingston by IHG Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 212 out of 515 reviews
Rating 8 - Good. 201 out of 515 reviews
Rating 6 - Okay. 68 out of 515 reviews
Rating 4 - Poor. 19 out of 515 reviews
Rating 2 - Terrible. 15 out of 515 reviews

Reviews

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t fault anything

Nice hotel and nice staff. Cannot fault anything about the place
Stayed 1 night in Aug 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, Friendly Hotel!

Lovely hotel. Newly furnished and the staff were amazing. Very friendly team who couldn’t do enough for you. If you asked for it, you got it. Extras at breakfast, no problem. I will deffo stay here again when next visiting the area. Tip:- drop luggage off at hotel reception before parking car at the rear.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy bed, very clean and friendly staff. next to the river, very peaceful
Stayed 1 night in Aug 2025

10/10 Excellent

Haran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, helpful staff at all hours, gym room could have updated weights but overall great
Stayed 2 nights in Aug 2025

8/10 Good

Cian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Wrong Room!

The room and hotel was awesome, however when I checked in I thought everything was good until I go to the room that was given to me, I swiped my key card to go into my room and immediately got yelled at because they gave me a room and key card for a room that was already occupied, in all of my travels and stays across the world this is a first! All the staff said to me was, oh sorry, this is something I considered a very big deal, in some places across the world you go into someone else's room, you might get hurt! How a room that is already occupied and gets given to someone else is just crazy!
Stayed 1 night in Jul 2025

10/10 Excellent

Lee ann, huntingtovn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, breakfast and dinner wonderful, beds so comfortable, and the staff deserves a 10 for meeting our every need.
Stayed 2 nights in Jul 2025

2/10 Terrible

JP

Stayed 2 nights in Aug 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, modern and comfortable.

Clean, modern and comfortable. Very happy to stay again.
Stayed 1 night in Jul 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend break by the Thames

Lovely location with rooms overlooking the Thames…20 minute walk to town centre.
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Stayed 1 night in Jul 2025

10/10 Excellent

Jumana

Traveled with family
Stayed 3 nights in Jul 2025

10/10 Excellent

Janet

Stayed 1 night in Jul 2025

8/10 Good

Gary

Traveled with partner
Liked: Amenities
Good value and service
Stayed 1 night in Jul 2025

6/10 Okay

Jayne

Stayed 1 night in Jul 2025

4/10 Poor

Ken

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Unfortunately, despite mentioning the faulty air-cons to reception immediately on arrival and again later that evening, no remedial action was undertaken. I am waiting to hear if there will be a refund.
Stayed 1 night in Jul 2025

6/10 Okay

Josie

Traveled with group
Disliked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

One lift out of order, stairs dirty as work going on and pest control in action… told not to use them, glasses and crockery left outside bedroom doors for far too long, no hot water only option for tea available at breakfast. However, staff very friendly and helpful, room good, bed good, breakfast good.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price compared to others in the Kingston upon Thames area, bit of a walk to Hampton court but that was our choice! Good night sleep.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Cengiz

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel and business hotel
Stayed 2 nights in Jun 2025

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