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Recent guest reviews

Due to Covid-19 the hotel manager did not appear to be very nice. We had to leave early due to no fly zone implemented on Monday, so we had to leave on Sunday. He questioned this although it was national news. Conceirge was accommodating and very nice. Room super small with 2 beds very uncomfortable.

A very nice place to stay, with an amazing location. The staff went out of their way to make sure we were taken care of.

So the hotel itself is wonderful. Great lobby, bar/lounge and restaurant. The rooms left a lot to be desired. At first we were in a room where you could not fully stand in the shower. You literally had to hang your head out to shampoo because there was this weird ledge thing jutting out into the tub. So the 2nd day there we moved our room. So now there was nothing jutting out of the tub, but if someone doesn't break a leg or a hip getting in and out of that tub, I will be shocked. It was literally a huge step to get in and out. Then the room itself was about the size of a prison cell (no exaggeration). And we were now facing the wall of another bldg. and an alley. The beds were comfy and the AC was great. The TV was WAYYYY too small for how it was on the other side of the room. You could barely see it. Location was great, close to tube and Hyde Park. Great Italian restaurant down the street and a couple of pubs right next door.

Very close to the Lancaster Arch Underground. Very helpful and friendly staff.

Very clean. Very attentive staff- close to Underground & Hyde Park-The Swan restaurant was great!

Loved the location comfortable beds helpful staff nice rooms by Europe’s standards good prices too

Location is great, but the staff are not, they wouldn’t let us have a late check out

Location is great. It’s a 2 min walk to the Lancaster Gate station and under 10 min walk to the paddington station from where you can get the Heathrow express to the airport. There’s restaurants nearby for a quick dinner. It’s right across from Hyde park and on a nice day, you can do a leisurely walk (30 mins) across the park to Victoria and Albert museum, which we did. The room was nice and space was ok for two people. The bathroom is small and the shower is tiny. It’s about 2 feet across and my teenage son and I are fairly slim but still found it a little claustrophobic. The toilet flush is old fashioned and you have to wait 7-8 mins before the tank refills and you can flush it again. But, it’s good enough for the purpose and we hardly spent any time in the room so it was comfortable for us. We did dinner at the restaurant next door, the swan. I wish we could’ve tried another one nearby called Mitre. It looked nice. Keep in mind, everything closes around 11-11:30. I didn’t find any pubs nearby that stayed open later than that. It’s a quiet area. The front desk is very helpful and I’m so glad we had our room ready at 9:30 am when we arrived. I did give them a heads up via email that I would be arriving in the morning, since their check-in time is usually 3 pm.

Rooms need refrigerators. Otherwise, room was pleasant and adequate. Some noise from near-by pub with late night musical performances. Full English breakfast--very good. Very attentive serving staff, a couple in particular are stand-outs, but all are good. One serving lady, Nitat, very friend, efficient, and speaks multiple languages. Hotel couldn't be better located--just across the street from Hyde Park, near Marble Arch and Oxford Street shopping, easy bus and tube transport.

Great location- close to Kensington Gardens, bus and underground

The staff was very friendly and helpful. The location is excellent we were able to get every where in the city easily. So looking forward to coming back.

Tiny room! Didn't even have room to open our luggage on the ground. Shower/toilet/bathroom combo was... interesting.

Loved the Hotel and the location. The room was a bit small but still comfortable.

Lancaster Gate London England

Hotel highlights

  • Walking distance to Kensington Gardens and Hyde Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in London City Centre, Corus Hyde Park Hotel, Sure Hotel Collection by Best Western is adjacent to Kensington Gardens and within a 5-minute walk of other popular sights like Hyde Park. This 387-room, 4-star hotel welcomes guests with conveniences like 2 restaurants, a bar/lounge, and free in-room WiFi.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Bel Canto offers relaxing garden views; The Brasserie specializes in local and international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

The 387 rooms have an array of amenities, including coffee makers, safes, and ironing boards. Guests can expect free WiFi and 26-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

Guests of Corus Hyde Park Hotel, Sure Hotel Collection by Best Western enjoy access to free WiFi in public areas, conference space, and a business center. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 1 Double Bed, Non Smoking (Small Room)

1 Double Bed | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Family Room, Multiple Beds, Non Smoking

1 Double Bed and 1 Twin Bed | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Corus Hyde Park Hotel, Sure Hotel Collection by Best Western

Everyone (29) Couples (42) Business (15) Family (22) Friends (11) Other (17)
2
Friends

Due to Covid-19 the hotel manager did not appear to be very nice. We had to leave early due to no fly zone implemented on Monday, so we had to leave on Sunday. He questioned this although it was national news. Conceirge was accommodating and very nice. Room super small with 2 beds very uncomfortable.

By on Mar 18, 2020

Review comment responded on Mar 18, 2020

Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park! We aspire to make every guest's stay satisfactory feeling them welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! We remain at your disposal and we hope to see you back to Corus Hotel Hyde Park in the future giving us another chance to improve the experience you received in the past. Kind regards, Guest Relations Manager

4
Everyone

By on Jan 24, 2020

Review comment responded on Jan 24, 2020

Thank you for taking your time to write the review of your recent stay at Corus Hotel Hyde Park! We are glad to learn your experience with us has been exceptional in every area! Looking forward to welcoming you back to Corus Hotel Hyde Park again. Kind regards, Guest Relations Team

3
Everyone

By on Nov 9, 2019

Review comment responded on Nov 9, 2019

Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park. We strive to make every guest's stay satisfactory and ensuring they feel welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! Looking forward to welcoming you back soon. Kind regards, Guest Relations Manager

5
Partner Couples

A very nice place to stay, with an amazing location. The staff went out of their way to make sure we were taken care of.

By on Oct 6, 2019

Review comment responded on Oct 6, 2019

Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park. We strive to make every guest's stay satisfactory and ensuring they feel welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! Looking forward to welcoming you back soon. Kind regards, Guest Relations Manager

4
Friends

So the hotel itself is wonderful. Great lobby, bar/lounge and restaurant. The rooms left a lot to be desired. At first we were in a room where you could not fully stand in the shower. You literally had to hang your head out to shampoo because there was this weird ledge thing jutting out into the tub. So the 2nd day there we moved our room. So now there was nothing jutting out of the tub, but if someone doesn't break a leg or a hip getting in and out of that tub, I will be shocked. It was literally a huge step to get in and out. Then the room itself was about the size of a prison cell (no exaggeration). And we were now facing the wall of another bldg. and an alley. The beds were comfy and the AC was great. The TV was WAYYYY too small for how it was on the other side of the room. You could barely see it. Location was great, close to tube and Hyde Park. Great Italian restaurant down the street and a couple of pubs right next door.

By on Sep 11, 2019

Review comment responded on Sep 12, 2019

Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park. We strive to make every guest's stay satisfactory and ensuring they feel welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! Looking forward to welcoming you back soon. Kind regards, Guest Relations Manager

4
Everyone

Very close to the Lancaster Arch Underground. Very helpful and friendly staff.

By on Sep 4, 2019

Review comment responded on Sep 4, 2019

Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park. We strive to make every guest's stay satisfactory and ensuring they feel welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! Looking forward to welcoming you back soon. Kind regards, Guest Relations Manager

4
Everyone

By on Aug 22, 2019

Review comment responded on Aug 26, 2019

Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park. We strive to make every guest's stay satisfactory and ensuring they feel welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! Looking forward to welcoming you back soon. Kind regards, Guest Relations Manager

4
Everyone

By on Aug 14, 2019

Review comment responded on Aug 14, 2019

Thank you for taking your time to write the review of your recent stay at Corus Hotel Hyde Park! We are glad to learn your experience with us has been exceptional in every area! Looking forward to welcoming you back to Corus Hotel Hyde Park in the future. Kind regards, Guest Relations Team

5
Partner Couples

Very clean. Very attentive staff- close to Underground & Hyde Park-The Swan restaurant was great!

By on Aug 11, 2019

Review comment responded on Aug 12, 2019

Thank you for taking your time to write a review of your recent stay at Corus Hotel Hyde Park. We strive to make every guest's stay satisfactory and ensuring they feel welcomed at our hotel, therefore, your feedback allows us to improve our service for the future! Looking forward to welcoming you back soon. Kind regards, Guest Relations Manager

5
Family

Loved the location comfortable beds helpful staff nice rooms by Europe’s standards good prices too

By on Jul 31, 2019

Review comment responded on Aug 1, 2019

Thank you for taking your time to write the review of your recent stay at Corus Hotel Hyde Park! We are glad to learn your experience with us has been exceptional in every area! Looking forward to welcoming you back to Corus Hotel Hyde Park in the future. Kind regards, Guest Relations Team

Corus Hyde Park Hotel, Sure Hotel Collection by Best Western

Lancaster Gate, London, England W2 3LG
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