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citizenM London Victoria Station

4.0 star property

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Photo gallery for citizenM London Victoria Station

Property amenity
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk
Interior detail
Interior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Place, Apollo Victoria Theatre
    ‪2 min walk‬
  • Place, Victoria Station Travel Information Centre
    ‪3 min walk‬
  • Place, Buckingham Palace
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪64 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(11 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • City view
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

Located in London City Centre, citizenM London Victoria Station is within a 5-minute walk of Victoria Station Travel Information Centre and within 15 minutes of other popular attractions like Buckingham Palace. This 4-star property has 226 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Westminster Cathedral - 1 min walk - 0.1 miles
  • Apollo Victoria Theatre - 2 min walk - 0.1 miles
  • Victoria Station Travel Information Centre - 3 min walk - 0.2 miles
  • Victoria Palace Theatre - 3 min walk - 0.2 miles
  • Buckingham Palace - 9 min walk - 0.5 miles

Getting around

  • London Victoria Station - 3 min walk
  • Victoria Underground Station - 4 min walk
  • London City Airport (LCY) - 58 min drive

Restaurants

  • ‪Wetherspoons - ‬5 min walk
  • ‪Hermanos Colombian Coffee Roasters - ‬3 min walk
  • ‪Flat Iron - ‬4 min walk
  • ‪The Duke of York - ‬2 min walk
  • ‪McDonald's - ‬3 min walk

About this property

citizenM London Victoria Station

Built in 2022, the brand new citizenM London Victoria Station offers free WiFi in public areas, a 24-hour business center, and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a water dispenser and a communal living room.
The 226 rooms have an array of amenities, including iPads, iPod docks, and safes. 43-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are also available. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses wind and solar energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

Frequently asked questions

Is free cancellation available at citizenM London Victoria Station?

CitizenM London Victoria Station offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at citizenM London Victoria Station?

As of Mar 23, 2026, prices found for a 1-night stay for 2 adults at citizenM London Victoria Station on Mar 29, 2026 start from $167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near citizenM London Victoria Station?

This property is situated in London City Centre within a short 12-minute walk of Buckingham Palace and also 17 minutes on foot from Hyde Park. You'll also find Big Ben and Westminster Abbey less than a mile away.

Will I be able to park at citizenM London Victoria Station?

No, there isn't parking available at the property.

Does citizenM London Victoria Station feature a casino at the property?

No, citizenM London Victoria Station doesn't have a casino.

Will I find an indoor pool at citizenM London Victoria Station?

No, there is no indoor pool at this property.

Is citizenM London Victoria Station a good place to stay for couples?

Couples staying at this property will appreciate amenities like premium bedding and a hydromassage showerhead as well as a restaurant.

Are there hot tubs at citizenM London Victoria Station?

No, there isn't a spa tub at this property.

Does citizenM London Victoria Station feature a restaurant that includes a breakfast menu?

Yes, citizenM London Victoria Station serves buffet breakfast for a surcharge each morning at CanteenM.

Does citizenM London Victoria Station allow pets to stay for free?

No, pets aren't allowed at citizenM London Victoria Station though service animals are welcome.

Are there connecting rooms at citizenM London Victoria Station?

No, there aren't connecting guestrooms at this property.

Where is the closest airport to citizenM London Victoria Station?

The closest major airport to citizenM London Victoria Station is London City Airport (LCY), which is 11.9 mi away (58 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 16.6 mi away (53-minute drive).

Can I book a room with a balcony at citizenM London Victoria Station?

No, there aren't any accommodations at citizenM London Victoria Station that offer a balcony.

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1550 out of 2048 reviews
Rating 8 - Good. 362 out of 2048 reviews
Rating 6 - Okay. 87 out of 2048 reviews
Rating 4 - Poor. 27 out of 2048 reviews
Rating 2 - Terrible. 22 out of 2048 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicolas

Stayed 1 night in Dec 2025

8/10 Good

Stig

Stayed 1 night in Dec 2025

6/10 Okay

Trevor

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The cleaner was the only staff member that was helpful
Stayed 1 night in Dec 2025

8/10 Good

Laura

Stayed 2 nights in Dec 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean. Staff courteous and friendly. Beds were comfy even though I wish you could get out of both sides. Pricing great for London and the location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cherine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the location clean room the size of the room is very small though but this is normal in all Europe staff was nice very modern decor love it will go back again
Stayed 3 nights in Dec 2025

8/10 Good

Mykul

Stayed 7 nights in Dec 2025

10/10 Excellent

Ali

Traveled with family
Liked: Amenities, property conditions & facilities
Very nice
Stayed 4 nights in Nov 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Super spotless and modern. Really loved the staff and it’s so close to Victoria station! I would highly recommend staying here. Very close walking distance to Big Ben, The Buckingham Palace and St. James Park. Very convenient spot and I would stay here again.
Stayed 6 nights in Oct 2025

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Great location. Clean, comfortable. Loved the “living room”
Stayed 6 nights in Nov 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable (although small) room. What really makes this place is the staff, everyone we spoke to was incredibly friendly and helpful and the whole place had a lovely atmosphere because of that.
Stayed 1 night in Dec 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
Everything great the the hotel, room and staff!
Stayed 1 night in Dec 2025

10/10 Excellent

Valerie

Stayed 2 nights in Nov 2025

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities
Wall to wall cleanliness…incredibly accommodating staff, especially the late night service that included a delicious margarita pizza!
Stayed 1 night in Nov 2025

10/10 Excellent

Nickolette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is the hotel of the future! It is super clean, super comfortable, super quiet, and has all the amenities needed. As noted, the rooms are small, but they have a great floor plan to make your stay wonderful, safe, and comfortable. Great location too, near Victoria Station!
Stayed 4 nights in Nov 2025

10/10 Excellent

Catherine

Stayed 2 nights in Nov 2025

8/10 Good

Mahendran

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 3 nights in Nov 2025

8/10 Good

Heather

Stayed 1 night in Nov 2025

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly and courteous staff. Small room but clean and very well equipped and organized.
Stayed 4 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Really enjoyed this hotel, great location where we could walk everywhere, unique decor, friendly staff, delicious buffet that included unlimited coffee/barista drinks until 11am (good deal). Everything is automated (check in, check out, umbrella deposit, room controls etc etc). Room was kind of small but expected and a very good deal. Would stay again for sure.
Stayed 4 nights in Nov 2025

10/10 Excellent

Chris

Stayed 1 night in Nov 2025

10/10 Excellent

Faye

Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Extremely comfortable- well laid out rooms. Staff were welcoming and very courteous and helpful. I would definitely stay in citizen m hotels again. One final note- the best ironing equipment I have ever encountered.
Stayed 2 nights in Nov 2025

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, helfpul staff, did not eat breakfast there. Loved their red house wine from Portugal
Stayed 2 nights in Nov 2025

10/10 Excellent

JB

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice and well located. Good vibe.
Stayed 1 night in Nov 2025