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citizenM London Victoria Station

4.0 star property
Property with a restaurant, near Buckingham Palace

Choose dates to view prices

Photo gallery for citizenM London Victoria Station

Property amenity
Exterior
Breakfast, lunch and dinner served
Interior detail
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE
  • Place, Apollo Victoria Theatre
    ‪2 min walk‬
  • Place, Victoria Station Travel Information Centre
    ‪3 min walk‬
  • Place, Buckingham Palace
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪42 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

Located in London City Centre, citizenM London Victoria Station is within a 5-minute walk of Victoria Station Travel Information Centre and within 15 minutes of other popular attractions like Buckingham Palace. This 4-star property has 226 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Westminster Cathedral - 1 min walk - 0.1 miles
  • Apollo Victoria Theatre - 2 min walk - 0.1 miles
  • Victoria Station Travel Information Centre - 3 min walk - 0.2 miles
  • Victoria Palace Theatre - 3 min walk - 0.2 miles
  • Buckingham Palace - 9 min walk - 0.5 miles

Getting around

  • London Victoria Station - 3 min walk
  • Victoria Underground Station - 3 min walk
  • London City Airport (LCY) - 44 min drive

Restaurants

  • ‪Flat Iron - ‬4 min walk
  • ‪Hermanos Colombian Coffee Roasters - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪LEON - ‬4 min walk
  • ‪The Duke of York - ‬2 min walk

About this property

citizenM London Victoria Station

Property with a restaurant, near Buckingham Palace
Built in 2022, the brand new citizenM London Victoria Station offers free WiFi in public areas, a 24-hour business center, and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a communal living room and a water dispenser.
The 226 rooms have an array of amenities, including iPads, iPod docks, and safes. 43-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are also available. Housekeeping is available on request.

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The July London Victoria
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.8 out of 10, Exceptional, 317 reviews
$194 nightly
The price is $233
Jan 11 - Jan 12, 2026
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses wind and solar energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

Frequently asked questions

Is free cancellation available at citizenM London Victoria Station?

CitizenM London Victoria Station offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at citizenM London Victoria Station?

As of Dec 18, 2025, prices found for a 1-night stay for 2 adults at citizenM London Victoria Station on Dec 23, 2025 start from $122.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near citizenM London Victoria Station?

This property is situated in London City Centre within a short 11-minute walk of Buckingham Palace and also 16 minutes on foot from Hyde Park. You'll also find Westminster Abbey and Piccadilly less than a mile away.

Is there parking available at citizenM London Victoria Station?

No, there isn't parking at this property.

Does citizenM London Victoria Station feature a casino at the property?

No, citizenM London Victoria Station doesn't have a casino.

Will I find an indoor pool at citizenM London Victoria Station?

No, there is no indoor pool at this property.

Is citizenM London Victoria Station good for couples?

Couples staying at this property will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a bar.

Does citizenM London Victoria Station feature a restaurant that includes a breakfast menu?

Yes, citizenM London Victoria Station serves buffet breakfast for a surcharge each morning at CanteenM.

Does citizenM London Victoria Station allow pets to stay for free?

No, pets aren't allowed at citizenM London Victoria Station though service animals are welcome.

Where is the closest airport to citizenM London Victoria Station?

The closest major airport to citizenM London Victoria Station is London City Airport (LCY), which is 10.1 mi away (44 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 16.6 mi away (43-minute drive).

Are there rooms with balconies that I can book at citizenM London Victoria Station?

No, you won't find accommodations with balconies at citizenM London Victoria Station.

citizenM London Victoria Station Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1525 out of 2016 reviews
Rating 8 - Good. 353 out of 2016 reviews
Rating 6 - Okay. 88 out of 2016 reviews
Rating 4 - Poor. 28 out of 2016 reviews
Rating 2 - Terrible. 22 out of 2016 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Divya

Liked: Cleanliness, amenities, property conditions & facilities
Bed is comfortable, shower is amazing. Room is small so maybe tough for 2, but it was perfect for a single traveler. Location and staff excellent too!
Stayed 5 nights in Oct 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good find near Victoria Station. The room a bit snug and the bed is comfortable and the room is clean. The main lobby and bar are open and available 24/7 and the staff is extremely friendly and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, except for the
Stayed 3 nights in Sep 2025

10/10 Excellent

NANCY, Ottawa

Traveled with family
Liked: Amenities, property conditions & facilities
Tiny rooms but comfortable bed. All what we needed and very good staff !
Stayed 4 nights in Sep 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very modern, limited storage in the room but room was comfortable, great bed. The location is next to Victoria Train station so little uncomfortable area after dark, but lots of people around, just have to be careful, that said getting around was perfect being next to the Underground and access to Gatwick airport is excellent using the Gatwick Express, 5 minutes from hotel and only 30 minutes on the train. Also breakfast was excellent.
Stayed 3 nights in Sep 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern Convenient Boutique experience

Cool vibe at the modern boutique hotel in the heart of London. Located 5 minutes from Victoria Station made this hotel easy for getting around. Taxis and Uber easy as well. We walked from the hotel to so many places and saw so much of what London has to offer over 6 days. The staff, lounge and lobby were vibrant both in style and use for the guests. Yet the staff accomodating. The room itself was tight for two with only one side where you could get in and out of bed. We dealt with that but there was only an outlet or charging station on one side as well so I would be careful on what room you choose if you are not a single. They are eco-friendly and if you want daily room service you must arrange it. There is an iPad in every room for hotel amenities that is also used for the tv. If you like a modern boutique atmosphere this place is for you.
Stayed 6 nights in Sep 2025

2/10 Terrible

Mani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**A Disappointing Experience at citizenM London – Proceed with Caution** Despite its highrating, I strongly advise against staying at this property. My positive experience at citizenM Amsterdam led me to book here, but the London location was a stark contrast. I requested an early check-in due to a long flight from Canada, but received no response. Upon arrival, the first "ambassador" informed me that early check-in before 2 PM was impossible. After leaving my luggage and returning around 1 PM, a different ambassador promptly checked me in, revealing the initial refusal was likely due to a lack of effort. The issues continued after check-in. Exhausted from travel, I was startled awake by an ambassador loudly knocking on my door—only to realize they were at the wrong room. More frustrating was the smoke detector in my room, which flashed incessantly, making sleep nearly impossible at night. When I raised this concern, the staff dismissed it, stating that as long as it wasn’t beeping, it was "fine." Cleanliness was another major concern. The replacement bed sheets had hair, and the new towels were marred with brown stains. Finally, a family emergency forced me to check out early. The manager assured me that I would be reimbursed for the unused nights, but when Expedia contacted them, they refused to honor this promise. Overall, this stay was marked by poor communication, inadequate service, and subpar conditions. I recommend looking elsewhere for your London accommodatio
Stayed 6 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible.
Stayed 2 nights in Aug 2025

10/10 Excellent

Iliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience-the whole room controlled by a tablet! The ease of checking in and out-every thing was fabulous!
Stayed 2 nights in Sep 2025

10/10 Excellent

Tamsin

Stayed 1 night in Sep 2025

10/10 Excellent

Wojciech

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but clean and modern and have all the amenities you need for a comfortable stay. The lobby is pleasant and has lots of space to sit and relax. The location is super convenient. Close to all the major sights.
Stayed 3 nights in Sep 2025

6/10 Okay

Germane

Liked: Cleanliness, property conditions & facilities, room comfort

Wi-Fi?

Citizenm isn't Wi-Fi compatible with every device. They don't tell you that nor do they offer real solutions. They say they contact an IT person but there is no actual IT person. Nor do they offer any compensation beyond a free drink.
Stayed 3 nights in Sep 2025

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back…again!

Stayed here multiple times. Love the location and friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Deborah

Stayed 3 nights in Sep 2025

10/10 Excellent

Valentina, Caledon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 2 nights in Sep 2025

8/10 Good

Hohu

Stayed 2 nights in Sep 2025

10/10 Excellent

Dierdra

Stayed 6 nights in Aug 2025

10/10 Excellent

Tamsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sarvesh

Stayed 6 nights in Aug 2025

4/10 Poor

melissa

Disliked: Room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Lou

Stayed 2 nights in Sep 2025

10/10 Excellent

Travis, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small by design, but they're charming and a fun experience. Would recommend.
Stayed 3 nights in Sep 2025

10/10 Excellent

Huy

Stayed 5 nights in Sep 2025