2/10 Terrible
Riley W.
9 abr. 2026
No le gustó: Limpieza
***RENTER BEWARE*** this unit smells of old smoke!!! I want to use this review as a warning to future potential renters. If you are a non-smoker and have a sensitivity to old smoke smell, you will NOT be happy. I would also like to show our complete dissatisfaction with the lack of customer service we received after telling the host about our displeasure with the smell. We immediately informed them and told them we were not staying. We were in the unit approximately 1 hour. Expecting normal customer service we expected them to offer a refund for the remaining days or possibly even offer any solution to help. Instead we got responses stating that they were unwilling to do anything and that nobody has mentioned that prior. While they tried to be polite about it, they basically told us, tough luck, it is what it is. I think this is absolutely terrible customer service and something we want to warn people about. Also, while it is mentioned in the description. This unit requires you to carry your bags up 5 flights of stairs about as wide as a phone booth with extremely small spaces. If you have a decent about of large bags, you will not be happy. Again, we were mainly dissatisfied with no mention of old smoke smell stuck in the carpet and furniture and the unwillingness of the host to make it right in ANYWAY! Not the right way to do things in my opinion. I’ve never once left a negative review and this is very against what I wanted to do. They should have done more for us.
Riley W.
Se hospedó 3 noches en abril de 2026