Four Points by Sheraton Lhasa3.5 out of 5.0
Recent guest reviews
Given the limited availability of high quality services (hotels and restaurants) in Lhasa, the Sheraton is ok for a few nights. The staff is very responsive and helpful. Things that irked us - not given connecting rooms for a family of 4, key card system not working, ACs in both rooms not working and no dinner offered at the hotel. Being walking distance to Barkor street is attractive, but if we were to visit again, we would stay at the spanking new intercontinental which is a bit away from Old Town but ultimately more convenient, including a button that releases oxygen in each room.
I am a trip leader who has been leading trips in Tibet for the last 17 years. My group has been staying in this hotel since last year. The group has been happy with the rooms, although modern and not Tibetan flavoured, it's clean and shower is great. Tetsu at front office and Sandy, the manager were extremely helpful and professional. They speak good english which is an asset in Tibet. However,their resto was only open for breakfast and when asked they said that they only open for lunch/dinner from June 1st to September 1st.
Check in was ok. Our room was large, but not very clean. At the breakfast room: the coffee maker did not work, was leaking all over the floor & the workers had no clue how to make it work properly. The tables were cleaned, but the table mats were dirty, as were the chairs & seats. The food was mediocre. the second day that we were there (April 26th 2019), we came to our room & the room smelt of some thing burning.It seemed to be the humidifier. I spoke to the attendant at the reception desk, who was busy looking at his cell phone. He seemed disinterested, called the cleaning lady, who told me the smell was because of the sun! (Temperature outside was 68 degrees)! I asked the receptionist, who seemed more interested in his cell phone than what I was telling him, to please come to my room to check the situation out. He said no, I will give you another room, which he did & went back to his cell phone! Sheraton should be embarrassed to have hotel staff like that!
The rooms and facilities are nice but felt a bit old. The location is good as it is in a much quieter area. The breakfast was fine and the staff was friendly as well. One thing I really didn't like was the smell of the cigarette in the hallway. Overall, I would stay there again.
I stayed here for a short holiday for 4 nights recently. I liked the location a lot as its in a quieter area. This hotel is quite old and needs a lot of upgrades. Rooms were fine and the hot water took too long to come whenever I opened the faucet. The carpets on the elevators and hallways all seemed to be very old with a lot of stains everywhere. They all smell of smoke which was extremely unpleasant. The front desk staff was good and fast with our checkings and checkouts. She did say due to the winter and low season they have a very few staff working there at the moment. The rest of the staff barely spoke any English. With Lhasa's high altitude and dry air, I ask for more water than the normal amount and the front desk lady made it happen which was good. Breakfast wasn't great. Choices were very little and mostly were Chinese type dishes. The drinks and coffee often ran out and by the time they refilled it, I'd have finished my breakfast. Plus it was hard as no one spoke much English there. Bread items were not very fresh and they gave me very oily slices of bacon. I asked for a scrambled egg but it was just a fried egg shredded into pieces. I was having a short meeting at the restaurant with a local friend at one afternoon and staff came and said 'you cannot meet here' and we had to go out. I have been in even 2-star hotels and they politely state their case, reason and show us an alternative. We came to the lobby and were showed a room where we could meet. The couches and tables all were very dusty. I've been to Tibet many times and I know most properties there all are way below the star rating they say in comparison to the international standards. Not much here if staff will greet you or ask you how your day went. My suggestion is to greet and offer tea/coffee which makes the stay much nicer. Without a doubt I state this hotel at its state should not be a sheraton name if it is then its got to do a lot of upgrades which rests in the hands of the management. Property is nice and on the positive side I do see potential. I hope changes are made here.
Took a vacation in Tibet and decided to have a better hotel (not too expensive) while resting in Lhasa, glad that we made this hotel as our base. Vividly recalled that we were half dead arriving at this hotel as we went over a 5000M mountain pass and all of us had the high elevation sickness, once check-in (was quick and front desk offer each of us a cup of tea), we hit the bed immediately and skipped dinner! As it was low season, we also got upgraded to a nicer/bigger room (platinum member helped too). The hotel is located in a quiet street with an unsuspecting facade - we couldn't even relate that to an international hotel when we first got there; I assume the inconspicuous facade is due to the adherence of the building code in that area?? The interior of the hotel is better but not of typical grand scale that one finds in other major Chinese city. Location of the hotel is good though, it is not far from Johkang monastry and Barkhor Square; less than 3km from Potala Palace. There are some local restaurants nearby too - important to note as the hotel's only restaurant has limited menu for lunch and dinner during low season. We have read about the quality of service at this hotel but found it acceptable (clean and staff politeness) - though we found a torn hand towel being offered in the room; it should have been discarded. Breakfast spread is acceptable but assuming the place will be crowded during peak season's morning. For those who have high elevation sickness, note that there is an in-house clinic within the premise and hotel guest can rent an oxygen tank in the room for a reasonable price, something one might need traveling in Tibet. Based on the service standard in Tibet, we think this hotel is deinitely above average and for its price, it is a good value stay and made our list.
Selected a room on the main floor off the courtyard. Room was clean & quiet with a nice bathroom. Hotel is located on a quiet street. Convenience store & bank across the street. One block to additional services & resturants. Breakfast buffet (included with room) opened early & provided all the Chinese & Western basics. Front desk staff were hit & miss thank goodness for Stanley!
Great location near the city center. Its age shows - a thourough renovation is overdue! Rooms are very big, plenty of cupboard space. Bathrooms ok. Reception rather helpless, hardly any English. Breakfast disappointing - milk, sugar, coffee everything ran out and had to be refilled - which always took a minimum of 10 minutes. Rather annoying. Dinner ok
Extremely pleasant stay. Quality and Service way above average for Lhasa. Close to Bakor Street. Highly recommend Breakfast was excellent with cappuccino coffee available. ***** Safe was not working and it was replaced in 20 minutes.
The public spaces in this hotel are in terrible shape. The hallways smell as if they have not been cleaned in years. The staff are surly and overworked. The breakfast staff was overwhelmed and it was hard to find clean tableware. Not sure who is managing this hotel but Sheraton should be horrified to have their name on this property. That said the rooms are not that bad though hot water seems to be hard to find.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Business center
Located in Chengguan District within a short walk of Jokhang Temple, Four Points by Sheraton Lhasa is within a mile (2 km) of Tibet University. This 102-room, 3.5-star hotel has in-room conveniences like refrigerators, minibars, and LCD TVs.
For your convenience, a buffet breakfast is available for a fee. Satisfy your hunger from the comfort of your room with room service.
A 32-inch LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, a refrigerator, and a minibar.
Four Points by Sheraton Lhasa features free WiFi in public areas, a business center, and express check-in. There's free parking and a train station shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, laundry facilities, and a gift shop.
Reviews from Trip Advisor
75.0% of guests recommend this hotelTotal of 281 reviews