Four Points by Sheraton Lhasa3.5 out of 5.0
Recent guest reviews
We stayed at the four points by sheraton hotel. We were really dissapointed how the hotel was operating. We had a room that was used for disabled people. We could use the shower in a proper way, because we had to sit down on a chair in the shower. After a shower the whole bathroom was like a swimmingpool. The frontdesk staff were not able to understand us without a guide or translate app. We had the expectation when you get to a hotel with a 4 star reccomendation that the frontoffice staff understand and talk english. All the days that we were staying just 1 or 2 people could talk a little bit of english. After our complain they tried to get us another room. But they didnt understand that we wanted two beds in stead of 1 king/queensize bed. Both the rooms werent properly been cleaned. There was dust on the floor and surround the beth. The last night at our stay, the power went out over the whole hotel. There was also no waterpressure in the hotel. We couldnt take a proper shower when we wanted to check out. We tried to communicatie about a compensation because of our unpleasant stay at the four points by sheraton hotel. They didnt understood us and our guide was so kindfull to help us out. We didnt get anykind of compensation and had to pay the full amount. The start and ending of our stay was really bad at the hotel. As visitors and writers we wont stay here another time and we wouldnt reccomend it to other travelers if they want a pleasent stay at a four star hotel.
The locatioan is the advantage of this hotel. It is close to the historical center of the city, only ten minutes walk. The room was nice but there was a promblem with the plumbing. We had breakfast and dinner and it was fine.
As a tour leader I have stayed in various hotels in Lhasa over the years, but I consider this hotel the ideal one as it's very centrally situated, very close to Jokhang, which is considered by most people the most lively and important spot of Lhasa. The rooms are spacious, the staff very friendly and the food served at the restaurant quite good. Only make sure you don't step into any of the "decorative" gaps on the terrace ground by mistake!
This is a rather pleasant hotel. The room we had was spacious and good. The second time we stayed here during our visit to Tibet, the view from the room was a rubbish dump. It would have been better if they had dispensed with the windows as the small area appeared to be used as a dumping ground for timber etc. The restaurant was good, with a varied selection of dishes, both Western and Chinese. Breakfast was also good. The prices are on the expensive side but then most of the food has to be imported. The girl who ran the restaurant, a native of Quilin, was exceptionally efficient, pleasant, and pretty, increasing our enjoyment of the hotel. One thing to remember when checking in is to be patient with the receptionists. Your passport is scanned and photocopied before it is returned, which seems a bit over the top but they are just following instructions. The attitude of the staff is good, wanting to help, although at times it does not seem to be the case. Expect to spend some time in the small reception area if a large number of people are checking in!! I have no hesitation in recommending the hotel and I would return to it if I even make it back to Tibet.
Most staff were courteous and very nice, however, one of the hotel check-in staff ruined our travel experience and our experience with Sheraton. He made the check-in process extremely difficult and confusing. Our tour group had initially booked Sheraton on 3 separate occasions, with two beds in one room, however, upon checking in the second time at Sheraton, we were told that we only booked a king bed, which was false as clearly the travel agency made sure that the booking was for two beds in one room on our 3 occasions. It makes no sense too, as our first stay had two beds, our second stay doesn’t and the third one does. Then he told us it was not possible to have 2 separate beds, so we compromised and decided that the one bed idea was okay, despite the discomfort. He said that it was possible to go with the king bed for one night then the second night, we could change to 2 separate bed rooms. Two minutes later, he said that our booking was only for one night and denied admitting that he said our booking was for two nights initially (2 minutes ago). After another 2 minutes he told us we had not made a booking at all and that no rooms were available for us (including that one king bed room). I am not sure if this was due to technical difficulties or difficulties with comprehending human language, I have never seen a hotel staff act so out of professionalism, denying what he said a few minutes ago. He rolled his eyes at us and acted pissed off at us, and displayed his anger through shouting at a colleague “Can’t you see I am busy?!” and threw a piece of paper angrily on the floor. I am not sure if this is the standard of service I am expected to expect at Sheraton. In addition, we were initially told that all meals consumed at the restaurant were 30% off for those staying at the hotel. However, once again staff have denied this. Although 30% off isn’t really much and I do not mind paying that little extra, I am just unhappy about the lack of consistency displayed from hotel staff, and a bit uncomfortable about whether or not to trust the words of this hotel’s staff, due to their frequent contradictory statements, and not admitting to what they have said previously. After this stay, I've lost confidence in Starwood group.
Honestly is a three and a half star hotel. Away from comfort, awful breakfasts and bad food in general. Friendly staff but in restaurant don't expect the will chew ANY of english. I can not understand how SGP don't train them in BASIC words. I was no intention in get involved in philosophy discussions but at least: hot, cold, ice, tea???? Last day I had to go to front desk to tell waitress that I wanted a green tea. In my next life I'll pay whatever they asked in St Regis assuming at least I'll be in 5 star hotel. I know is Tibet not NYC but not the standard
We stayed for 3 nights before heading to Shigatse. Although the lobby is very small with hardly much place to put our luggages (there are 7 of us) but our room is rather spacious and personally I do not mind the plain white walls in the room because Tibet is such a colourful place and it is a good neutral palette for us to have a good rest at night. The buffet breakfast which came with the room is decent with very adequate range to choose from. My favourite would be the red dates yogurt which honestly taste fabulous. We can easily walked to the old city which is about 15 minutes walk. There are a lot of food choices around the hotel too. Overall, we find the hotel to be adequate to stay in.
Rather characterless, our large room was nevertheless a very comfortable base for exploring Lhasa. The buffet breakfast was included with a very comprehensive choice. The buffet dinner was excellent value with a two for one offer. A good base.
At first glance this hotel seems questionable; lobby is little more than a breezeway. Staff is pleasant but uniforms could all have been washed and ironed. (First impressions, ya know?). Rooms were completely lacking decor. White walls; nothing at all on walls. Furniture was fake wood. We had to call maintenance to turn on the heat; no instructions available in room. Room was sterile and uninviting. Electric failed last day and we had to transfer to another wing. Friends didn't have that option and slept in their clothes because there was no heat. Food was the worst I've ever tasted. Yogurt was out of date by at least a week; hot food was cold; cold food was warm. Service staff spoke not a word of English and their stained clothing (peeking out of their winter coats) was off-putting. Coffee machine was broken and no one knew how to fix it. This place needs some serious service training before they encourage Westerners to stay here. It was like the Sheraton ran out of money, designers, and ideas and just left the place, bare bones. I should say that the staff tried hard, but there were so many issues, I'm sure they had no idea where to start.
Stayed 3 nights. A great room, spacious with large shower. All the coffee, bathroom scales, dressing gowns, wine glasses etc expected of a class hotel. Particularly we liked the courtyard layout where we could sit outside and enjoy the evening in a quiet atmosphere, see turtles in the ponds, have a cold beer (bought across the road, prices terrible at hotel bar!). This quietness despite being a short walk to old town, shops etc. Taxis at foyer. Service was excellent, staff very friendly. Breakfast was excellent, buffet with omelettes etc, etc, obviously more geared to Western cuisine than others we had stayed during the past two weeks. One silly thing. The room has a fridge but they explained the fridges are set so the dont get cold ..work that out? Would definitely stay again.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour business center
Four Points by Sheraton Lhasa places you within a leisurely stroll of Tibet University and Jokhang Temple. This 102-room, 3.5-star hotel has free breakfast along with conveniences like free in-room WiFi and a 24-hour business center. In central Lhasa, the hotel is also close to Ramoche Monastery and Ramoche Temple.
Free hot/cold buffet breakfast is included with your stay. Satisfy your hunger from the comfort of your room with room service.
All 102 air-conditioned rooms feature washers/dryers, refrigerators, and minibars. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.
Four Points by Sheraton Lhasa features free WiFi in public areas, a 24-hour business center, and express check-in. Transportation is made easy with a free train station shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include express check-out, laundry facilities, and barbecue grills.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 242 reviews