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There for one night on a business trip. The hotel has seen better days. But perfectly comfortable and breakfast was fine, the usual buffet. Shower didn't work but didn't find out until the morning but the bath was very good. Staff on reception were lovely. Fine for a business trip, very close to station, Tesco close by and nandos across the road.
Hotel is well located with good parking. All in all with the offer they gave me good value. The room was small but serviceable, although a little tired. Public areas were very nice. I was disappointed that I was not recognised as part of the loyalty programme.
We stayed here overnight when visiting friends in Leicester. The hotel is just a few minutes’ walk from the station, but also handy for the city centre. The room was a fair size and clean and comfortable, but beyond that we were not impressed. We used to live in Leicester and remember the rather better days of ‘The Grand’, which are now sadly and very obviously in the past. Our room was on the fifth floor, but the lift only goes to floor 4, and we had to go back to reception to get instructions on how to access our room. The room had tea making facilities, hair dryer, and iron, but no safe and no mini-bar, and one bedside light was broken. The good sized bathroom had a rather mystifying notice to ensure the shower curtains were kept inside the bath – the room had neither. Water pressure, not surprisingly, was barely adequate for a shower, and it would have been nice if the toilet had been flushed, let alone cleaned, before we arrived. The breakfast buffet was fine. In general, convenient, and mostly OK, but well below its rather elevated past standards.
Lovely Victorian building and great location close to city centre and railway station. Nice customer lift serving 4 floors ..... we were on floor 5 so slightly odd to have to take the lift and then still take one flight of stairs. No wonder the mobility question was pushed at check in. Car park seemed reasonably secure with a camera or two plus barriers..... but £10 a night seemed a touch expensive? Didn't eat in the evening but breakfast was lovely and cheerfully served. The hotel is one of those probably needing endless TLC and investment and I'd say if you can get a room for about £70-£80 then you're getting reasonable value. I really wanted to like this hotel ..... the staff try hard and the hotel has character but it left me feeling neither enthusiastic or displeased
The hotels interior is modern and sympathetic to the historic exterior. Some ceiling damage noticed on a stairwell to the 5th floor which was not representative of the rest of the hotel and I’m sure will be rectified quickly.
A disappointing experience which got off to a bad start when I presented my voucher for a complimentary welcome drink I asked for a glass of white wine and asked what types were available I was told that the house Sauvignon Blance was all that I could have on the voucher. I have never previously met this attitude at any other Accor Group hotel and it set a bad tone for the visit . Later, I asked for a particular brand of whisky only to be told that they did not have it, I was invited to choose from a row of bottles behind the bar in unremarkable bottles. I went without, the bar service could only be described as "atrocious". The hotel reeked very stronly of one dating from 1900 in Eastbourne. There were signs of past glories but they were very long in the past. The decor, particularly the stairwellsw and corridors are in greeat need of a serious refurbishment.
The good points are: it’s central and the beds were clean and fairly comfortable The poor points: it is not easy to get a car park space at the hotel during the day as it’s not exclusively used by hotel. The staff are disinterested. The one lift was filthy. The twin room we booked smelt old and dank. The windows only opened a few inches. There was mildew around the windows and the bath / shower taps. Heating on full blast and couldn’t turn it down. I definitely say look elsewhere. We couldn’t wait to leave in the morning
We arrived at about 11am (which we knew was earlier than the check-in time) and managed to find the last space in the car park - it isn't dedicated to the hotel. The staff at check-in were not very friendly, they just did the bare minimum - we asked if we could check-in early and there was a straight 'no', without even checking a room was available. We were told to come back 30 mins prior to normal check-in and it should be okay... At 1:30 we went to check-in and our room was ready (although they didn't check), we're sure it was ready sooner. The lift up to the rooms was grubby and the hallway through to the rooms were very dated and the carpet was runkled! In the room, again it was very dated, but the beds were comfy and clean. The windows could only open about 6 inches and the heating was set to high with no possibility to adjust it - too hot to sleep and very uncomfortable getting ready the following morning. The hotel was fairly close to where we were visiting, so that was the only good point, but there were lots of other options nearby and we wished we'd gone there. We woke up early and checked out before 8am as we wanted to get out of the hotel as early as we could! Don't be swayed by the photos on here, look elsewhere.
This is a mixed bag, the hotel is not old, but not great... it is not ugly but not smart.. it is MEH all over. However, the facilites are poor.. it need refurbishing.. The room is a bit grim.. the TV remote does not work, the double glazing is secondary but rubbish, the noise from outside is loud... Outside are bars, they sound like they are full of students, it is loud and a lot of music is heard... I am actually still staying here.. if the breakfast is like the hotel, it will be ok looking but stale with mould on the bottom! I am sure you could do a lot better in the area.. I wont be coming back.
So far, rang the hotel for some help getting there. Answer machine on !! One person on reception but check in good. Going out need a quick turnaround try to shower. Shower was a tiny drizzle no way I could even manage a quick rinse. Rang operator on the phone, no tone. Tried housekeeping no answer. Get dressed and go to reception. Told the operator phone number not been working for three weeks. Played my shower video. Told someone will come but only one person in the hotel available no one in housekeeping and no one in maintenance. Currently waiting and contemplating driving back to Leeds rather than stay.
Located in Leicester City Centre, Mercure Leicester The Grand Hotel is within a 10-minute walk of popular sights such as Highcross Shopping Centre and Leicester Cathedral. This 104-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
Guests can expect to find free WiFi and 30-inch an LED TV with digital channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, a phone, and a desk.
Guests of Mercure Leicester The Grand Hotel enjoy a fitness center, free WiFi in public areas, and conference space. Self parking is offered for GBP 10.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.