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H10 Timanfaya Palace

4.0 out of 5.0

Recent guest reviews

Had a lovely 10 day stay at this hotel. I'm giving 4 stars for the following reasons. Hotel is looking tired in some public spaces and in need of an update and the round pool could do with a paint. Our room was fine although a lick of paint on the doors in bathroom and hotel room door wouldn't go a miss. The beds were very big and comfortable - stayed in a twin room on the ground floor near the stairs and was quiet. The pillows I did have a problem with but I'm not generally a good sleeper - they were comfy just couldn't get to grips with. The waitressing staff were all lovely friendly to all and helpful. 2 drinks staff were absolutely amazing 1 worked in the disco entertainment room along with another one who did a few shifts there and in the tapas food bar in the daytime think that one's name was Jose. Both you could see enjoyed their job and always remembered our drinks even though we did try a few varieties. All drinks are the real deal e.g. Jack Daniels, Bombay gin, bells, beefeater, Gordon's gin, cola, Johnnie walker etc. We paid for all inclusive and glad we did as got the most out of it. Premier can't see why anyone would pay for that as their menus in their restaurant hardly changed and what you get didnt seem value for money. The hotel is close to a beach and close to some bars and restaurants along the front. It's a nice walk to the harbour or marina if you are a walker and I also managed to get a hike up Montana Roja the volcano close to the hotel. If you are not a walker you can just chill if mobility is a problem the beach and nearest bus stop is a bit of a walk. But the bus can take you quite close to the marina and runs every half hour. The food was lovely and yes at times there were queues - for pancakes omelettes or meat and fish cooked for you at busier times in the buffet restaurant but they are quite fast moving- just be patient. But the chefs are friendly and accommodating. All the cooked food was hot. Yes a microwave is at breakfast and used this to make porridge which I was surprised was not on the hot counter as a choice like there are 2 types of hot soup for evening meals. Plenty of lots of different fruit juices and all sorts of milk. Croissants lovely and so to the chocolate doughnuts. Varied variety of food morning noon and night. Some of the entertainment that was on was brilliant but some was not- the Argentina show and the juggling acts were not brill. The entertainment staff employed by the hotel were not the best and made the quiz long winded. The milsey brothers were excellent and some of the other singers were good. Some low seats in the piano bar that could be changed but some good musicians in there too and nice for the odd night to have one in the restaurant. It was nice on occasions to have some music lunch time - live-by the tapas bar. Some gentle music should be played at least for an hour or two around the area or in the tapas bar or even an area by the bigger pool for a large part of the day. There's plenty of outside space for no music elsewhere to be played. We arrived on a Thursday afternoon and there was a little queue as quite a lot of our coach checked in and we were all offered drinks. I was glad we arrived well after 3pm. As on our final day Easter Sunday saw many new arrivals who arrived early not getting a room until gone 3pm. The maid service was not the best and our room done extremely quick. One of the first few days I rang reception about 4.30 to say room had not been cleaned. At 6 I had to go to reception as they still had not someone to clean it. The tapas bar at lunchtime serves all inclusive food and food that all inclusive have to pay for. The hamburger is massive. I ordered chips the first time and couldn't manage both I learnt the next time to just order the hamburger. This bar also does ice cream which I didn't see straightaway. Mike's coffee shop which is also included on all inclusive does hot and cold drinks/shakes. The muffins cookies and brownies are included in all inclusive however the cakes were not. It was nice to see management come to the Thomson welcome meeting and make themselves known. Surprised not a welcome drink included in this meeting. I would definitely recommend this hotel to friends and family and glad it was adults only as plenty of kids in the hotel next door. I would definitely return again the weather was better than I expected but do take some warm clothes. When the wind is bad it's cold. I did not venture into the indoor pool but the outdoor pool and the sea. It is cold but once your in its lovely. A lovely relaxing break.

We chose this hotel because of its wonderful reviews. However, upon arrival at 9.30 in the evening we were not even offered a welcome drink. The receptionist gave us a very hurried explanation of where our room was located and due to the noise from the adjoining piano bar it was very difficult to hear what was being said. Only after my wife asked the receptionist if any food was available, were we told that the dining room was still open. Although we appreciate it was late in the evening, the food was cold, with a limited selection. We did notice that the staff were setting tables with freshly made sandwiches for later arrivals and this would have been a better option for us. Our arrival experience was overall very disappointing. Throughout our weeks stay, the food variety and standard in the dining room was hit and miss. Our main complaint would be the luke warm food. The provision of a microwave to re heat food was rather strange and to be honest we have never seen this before in any 4* hotel. Also it became apparent that the head waiter on the kitchen side, favoured returning guests, which is very nice for these guests but not as welcoming to new guests. On one occasion we were actually seated first and the returning guests who arrived minutes later, had their drinks order taken before us. After, this experience we sat at the other side of the dining room and received attentive, 1st class service from the young waiting staff. As in other reviews, yes the bathrooms and other public areas are looking quite tired. . Despite our criticisms, we did speak to a number of repeat guests that have returned to this hotel on an annual basis, some of them for many years. The majority of the staff are extremely helpful and very polite and work very hard to keep the hotel meticulously clean. The pool area is very spacious and there are no issues finding a sunbed. It is such a shame that the beautiful pools are so cold that very few people used them.

Stayed half board recently. Our room was unacceptable due to building site next door at the northern end . But the measure of a hotel is how they deal with that and we are quickly moved to an acceptable alternative ( Thanks also to Sam, the TUI rep ) . Despite this disappointing start, we say this hotel is very well run. Adults only. Music and “animation” people low key so it’s relaxing . We had 10 days running up to Easter Sunday and the hotel and pool areas did not feel at all crowded even though the hotel was clearly full . Plenty of modern, (non plastic) and clean sun beds . Good position with long frontage of well maintained grounds directly onto the completely traffic free promenade which runs the entire length of Playa Blanca . Plenty of small bars, restaurants and supermarkets within walking distance . Also fast ferry ( 20 minutes ) from harbour over to Fuerteventura ( should you wish to visit another Canary Island) which is visible across the channel . Almost all the rooms have a sea view or pool view and have a contemporary and modern decor as do the public areas . Drinks reasonably priced if you are not all inclusive . There is a heated , covered swimming pool , as well as open air pool . Also good gym facilities . You can pay for upgrade to “ Privelege “ . Don’t think that’s necessary .. Food very good and huge choice, particularly desserts which were notably varied and interesting . Evening entertainment varied and better than normal hotel entertainment . Staff throughout were happy and obliging with few exceptions ( Maybe the reception desk needs pep talk on customer interaction ! ) There was free wifi in public areas which we could actually still access in our room. Also , surprise,surprise , all 5 terrestrial tv channels were available in rooms though they were scrambled on a couple of days . Few minor points where they could improve : 1 . Facilities/staffing level for chef prepared omelettes, bacon, pancakes etc . need improving to avoid breakfast queueing in the morning “ rush hour” . To avoid the queue you can revert to buffet but you shouldn’t feel you have to . 2 . The tiled finish in our bathroom was poor . I wouldn’t have paid for it . (I’ve never understood how a hotel company can spend millions on building a luxury hotel with the usual swanky public areas and then accept shoddy decorative workmanship in the guests bedrooms). 3. We had a standard double room . Spacious enough with generous terrace balcony with two plastic recliners and table . Why only one comfortable chair inside ?

We have just returned from our second visit with our batteries fully recharged. This is a lovely place to get some much needed relaxation and sunshine. We like: The relaxed feel of the hotel. The staff are very hard working and overall service is excellent. We booked a superior room and preferred it to our room last year as it was closer to the main hub of the hotel. Great walks along the front - majority flat and well paved. The heated outdoor covered pool is a huge draw for us in returning and we enjoyed a class in there every day as well as a swim. The area around it was really pleasant for sun bathing with a bar open for drinks etc. My only recommendation would be to offer padded covers for the sun beds. We mainly ate in the buffet restaurant as we again liked the fact you could go along at your convenience. Although busy we always found a table etc and enjoyed the themed cooking. We thought the quality and variety of the food was excellent. We spent evenings in the games room, piano bar and the entertainment area which we enjoyed also. We would continue to highly recommend this hotel.

Very good hotel. Excellent staff who were friendly and attentive. We had booked a twin bedded room with sea view with TUI and this was written on our confirmation. When we checked in our room had one large bed. We queried this with reception who told us that they had no record of our request, but that TUI were often neglectful in sending information to their hotels. I'd advise anyone booking through Tui to confirm their room status with their chosen hotel by email, as this has happened to us twice with Tui. Eventually reception found us a lovely twin room with sea view. Whilst selecting the Timanfaya Palace we had considered paying extra for the 'Privilege ' package, but were put off by reading TripAdvisor reviews. Having lived in the Middle East, we were attracted by the Kasbah Restaurant and the possibility of Arabic cuisine. Our one visit to the Kasbah dashed our hopes as the menu was very limited and the couple of Arabic items weren't authentic. We later learned that a few years ago it had been the intention to create an Arabic style restaurant, but the idea had failed. However, the hotel hasn't informed potential customers of this and if we had payed extra for 'Privilege ' in order to be able to eat at the Kasbah every night, we would have been bitterly disappointed. The 'other' dining room was very good with plenty of choice, but after a week we became bored with the sameness of the food. I think that the hotel could improve its cuisine by turning the Kasbah into a quality a la carte restaurant , thus extending the choice of cuisine for customers. At present, a very good hotel that could be even better.

We've been privileged to stay in a lot of hotels in the Canary Islands but this was perfect for our needs. The staff are helpful, cheerful and knowledgeable, the breakfast buffet choice is about as good as is obtainable and dinner the same. So the food is great ! If you have a hire car parking is easy compared with Tenerife and Gran Canaria. The hotel is situated in a quiet area and has all the facilities you need , great pool are but also a mini-golf course. We will go there again!

Excellent hotel, we were all inclusive. Very good food, plenty of choice. Friendly helpful staff. Entertainment was excellent both in the piano bar and theatre. Beautiful gardens and pools. Only complaint was the weather which was chilly initially making our room very cold! We would definitely return to this lovely hotel.

We cannot for the life of us understand how on earth this hotel is rated so highly. We have just returned from an 11 night stay, okay the weather did not help, there was an absolute gale for the first eight days followed by two days of the dreaded calima whereby a very dusty haze originating from the sahara almost obliterated the sun! Okay, not the hotels fault at all, but we shall never return to Lanzarote full stop. This hotel is in need of a total refurbishment. It is very tired, the reception/bar come everything area is the most drab, dismal, dreary, dark and dingy we have ever seen, and it looks as though H10 have furnished it with a mish mash of leftover furniture of numerous designs from goodness knows where, most of it impossibly uncomfortable and low down which considering the average age of the clientele is most impractical. On arrival, after the ridiculous trek to the transfer coaches at the airport lugging suitcases etc uphill about 500 yards, we were tired to say the least. The receptionist was not particularly helpful as she only gave very limited information about meal times, but no information on pool towels which we had assumed would be in our room, and which we discovered later needed to be obtained from guess where? Reception. However the worst part was when she pointed out the direction of our room, which was three floors down and another 400 yards away, with no porterage assistance or guidance whatsoever offered. Not four star treatment in our book. It was dark when we arrived, the next day when we further investigated our surroundings, we observed that the feature angled glass roof which looks gleaming on the hotel website photographs, was indeed absolutely filthy, green in places, with a broken piece of glass, and there was another broken pane at ground level near the dining room stairs. Some tiles around the outside areas were breaking up and uneven, and the corridors were a disgrace with dirty stained carpets and tatty decor and room doors really showing bad signs of wear. Unbelievably there were no mattresses on the sunbeds which were the most uncomfortable we have used, and the parasols were old, very difficult for older people to erect and decidedly grubby. Such a shame as the sunbeds were plentiful and each pair did have a fixed parasol, there was never a problem getting one any time of day although some sad people still insisted on reserving their favourite spot as the hotel did not seem to enforce its own no reserving before 9.30 policy. These selfish people sometimes left them reserved for hours on end without using them. The hotel corridors were semi open air in places with tiled floors to these areas, these floors were filthy dusty and the wind howled through which did not help, a bad design fault. Our balcony was constantly dusty and dirt was always being traipsed through into the room itself. Shame and utterly soul destroying for the hard working cleaning staff who did their best to keep the rooms as spotless as they could and did a great job. We had a basic room with sea view, unfortunately inconsiderate guests stomped, scraped and banged about every night and early mornings and you could hear everything from above, below and either side due to the tiled floors. There was no powered extractor fan in the bathroom which resulted in a huge amount of condensation on the mirror making it difficult to use the hairdryer, don't bother bringing your own as there are no plug sockets near the mirror in the bedroom. It was very difficult to shower without flooding the floor due to the small glass over bath shower screen. Toiletry selection was very poor, only a tiny packet of tissues, shampoo, shower gel and soap, comb and toothbrush - no body lotion or conditioner. Bedroom storage was a huge problem, acres of space but no drawers apart from one tiny one each side of the bed. All other storage was low level shelving which again is wholly unsuitable for less than agile guests. The lighting seemed to be another design mish mash but was totally inadequate for the size of the room, and if you wanted a cup of tea, although the hotel supplied tea and coffee there was no kettle, instead there was a krupps coffee maker which made lukewarm tea and make a right racket like a pneumatic drill. There was no pool waiter service, neither was there a maitre d in the restaurant so when it got really busy we saw couples wandering around looking for a table. The food selection was truly excellent at breakfast and dinner with everything you could possibly think of and then some, however at dinner we did find the food to be barely warm and not seasoned enough. The service was excellent in both the restaurant and the bars, and the entertainment pleasantly acceptable with some really good acts. The hotel billing system (if you are not all inclusive) is so antiquated, the waiter writes your order, room number etc on a triplicated docket, you get the bottom copy which is virtually illegible. These dockets have a printed serial number on them, but when you get your checkout bill the numbers on the bill bear absolutely no resemblance whatsoever to your dockets so it is impossible to check if it is correct or not. To sum up, Jose the manager attended our welcome meeting and said his door was always open. We did not refer any above mentioned issues/comments to him because we feel that the vast majority of our observations would have been outside of his remit, and are really H10 corporate matters. The staff are a credit to him, maybe he needs to do an in depth inspection himself of the whole tired complex and refer the matter upwards. There is a vast choice of hotels on this island, and we think that unless H10 get their act together and spend some serious money on this hotel, it surely will slide in the ratings. We expected far far better from a four star H10 and were very disappointed, thank goodness the wonderful staff and service did make up for the shortfalls of the hotel.

We visited for 7 nights last year and enjoyed it so much we booked for 10 nights this time and we weren't disappointed. The staff really do make the Timanfaya Palace and they all work incredibly hard to ensure you have a wonderful holiday, special mention for Pepe in the restaurant who made sure we were looked after every evening and Angel with our drinks in the piano or disco bar and of course Hector and his team who do a brilliant job of organising and delivering the entertainment. Can only echo previous reviews about the excellent food,location right on the seafront with a promenade that you can walk into Playa Blanca or even further. Never any issues with sun beds,towels provided,set in lovely grounds,we had a sea view room that overlooked a pool with a waterfall (272) fab weather capped off another great holiday at the Timanfaya! You must visit La Kathedral,in Playa Blanca overlooking the harbour they do the most amazing tapas.

We chose this hotel because of its wonderful reviews, we were mostly happy with the hotel and only have a few minor niggles. Our room was no 24 which was in the basement area, very clean and comfortable, ladies there is a good full size mirror and good hairdryer. The meals were good with a wide choice (you are certain to find something you like to eat), here is the first niggle....although the staff are brilliant they are a bit too keen to clear away your table, several times the plates and cutlery were cleared away while we still had food in our mouths and one of us had to guard the table while choosing our desserts for fear the table would be cleared before we were finished this happened to us and the staff had to relay the table and supply our drinks again. The pool area is good but some of the tiling needs repairing and regrouting. The area between the diving centre and the indoor pool looks a little dated and tired with paint peeling off the stream that runs down this area. The hotel sits in a good area if you enjoy walking and is not far from a lovely sandy beach. We would visit again and can recommend this hotel for a lovely comfortable holiday.

Calle Gran Canaria, 1 Yaiza Lanzarote

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of Aqualava Waterpark, H10 Timanfaya Palace is within 2 miles (3 km) of Nuestra Senora del Carmen Square. This 305-room, 4-star hotel has 4 restaurants, an outdoor pool, and an indoor pool. It's on the beach and also near Roja Mountain and Dorada Beach.


Dining

Free breakfast is included with your stay. Relish the international cuisine at La Bocaina, one of 4 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of H10 Timanfaya Palace's 305 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and minibars. Guests can enjoy free WiFi and cable TV. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. In-room massages are available, and other amenities include laptop-compatible safes and desks.


Property features

H10 Timanfaya Palace features a nightclub, an indoor pool, and an outdoor pool. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this adults-only hotel include a fitness center, a sauna, and an outdoor tennis court.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 6057 reviews