H10 Timanfaya Palace4.0 out of 5.0
Recent guest reviews
Hotel has gone backwards since our last visit and now looks a little tired and in need of refurbishment. At the time of our visit there was evidence of work and redecorating being done, but some rooms look dated now. Still a good hotel, and the food as always is very good, amongst the best we have experienced at holiday hotels, you will not go hungry here, whatever your taste. Evening meals consisted of different theme nights such as Asian night, Mediterranean night, Mexican night etc. Breakfast good, varied and plentiful, with something for everyone.
Hotel had planned renovation works during our stay ... they were smashing out solid steel doors from concrete surrounds so pretty major works. Despite knowing about these works they knowingly allocated us a room DIRECTLY above the renovation site. Intensive banging, drilling & power tool screeching 12 hours a day. This noise carried directly out to the pool area and was insufferable. We complained to reception who said the customer relations manager “Vikki” would call us to resolve - she didn’t. We sought out the assistant manager “Jaro”. We mentioned moving rooms to which he responded that it was only going on for 2 days and a room move would be far too inconvenient for us. So, basically they left us to suffer. To add insult to injury they locked us out of our room after 7 days, we were on an 11 day holiday - didn’t even receive an apology. Things they could have done to go some way to making amends - a complimentary spa massage or perhaps offering complimentary use of the room on the late flight last day of our holiday. No, they thought a bottle of wine & 4 chocolates was suitable recompense for utterly ruining 2 days I.e. £400 worth of our holiday. And, as were all inclusive and could eat & drink at will they effectively did NOTHING. Utterly appalling. In summary, if you are fortunate enough to have a problem free holiday here, you will enjoy as lovely hotel BUT BEWARE if you have ANY issues management couldn’t care less about the wellbeing / comfort of their guests and will do nothing to rectify problems they create. If I was rating the restauarant / bar staff they would get 5 stars.
This was our first visit to this Hotel and it certainly won’t be our last. We were originally booked to go to the Rubicon Palace, which we have been to many times, but had an email from TUI saying there was still building work going on and did we want to move! We asked if we could transfer to the Timanfaya and we were not disappointed. My husband was celebrating a special birthday and our friends were celebrating a special wedding anniversary. The hotel certainly made sure we all had an amazing day and night, nothing was too much trouble for the staff. The room was lovely, the food is excellent and the staff are brilliant. There isn’t anything we could fault with this hotel. We will certainly be returning again. Amazing holiday.
Really enjoying staying here. Brilliant staff and surroundings.The location is ideal,quiet but within easy reach of all local facilities.The seafront location means that there is access to a ptomenade that stretches all round the bay.
Never visited Playa Blanca or the Canaries before and we absolutely loved it. Fantastic hotel in all respects and wonderful peaceful location. The staff were fantastic! At reception they were extremely helpful and helped make our holiday just right for us. Lovely pool areas. We particularly liked Friday lunchtime with the live music playing whilst soaking up the sun, accompanied by freshly made glasses of punch. A very good selection of food - you can not go hungry! Will we come back? Without a doubt! In fact have already booked it whilst we were there, sitting on the lounger 😀😎😀 Loved it!
We have just returned from a 2 week holiday staying at the Timanfaya Palace hotel. The hotel is well run, all the staff were friendly and efficient in their duties. Our room was a good size, it had obviously been recently decorated. There was a walk in shower in the bathroom, which was a good size. The hotel had a gym, and did daily activities of stretching classes, Pilates or yoga on alternate days, followed by an aqua gym session. All the instructors were young and made the sessions enjoyable. Immediately outside the hotel there is a promenade , and it is about a 20 minutes walk to the town of Playa Blanca. The weather was good throughout our stay, some days were cloudy, but still warm, and other days were full sun.
Arrived at the hotel, allocated our room. it took nearly 20mins to find our room which worked out that we were actually in the basement of the hotel, there was a "garden View" which meant that people could look down into the room Went back to reception and was allocated a further room, Again the same problem, We were a floor higher but, all you could see was a walkway and brick wall, again allowing people to look into the room went back to reception for a third time, spoke to the manager who's response was " you have booked a standard room, if your not happy the TUI reps are over there go and speak to them" Bit rude Advised the Manager that I had stayed in Standard rooms in TUI Platinum hotels before and had never been placed in a basement in the end we accepted a third room "garden view" as it was getting neat to 5pm Spoke to the reps the next day who were extremely good, and said that they would speak to the hotel manager to see if they could get us moved Yes we could be moved on Sunday (Arrived on the Thursday) We had to be out of the room by 1030 and then would not be able to pick up keys for the new room until 1500 (as it was my husbands birthday we decided to stay put for the remainder of the holiday) Hotel Staff make this hotel very welcoming and enjoyable especially the bar and restaurant staff No heated pool outside, Pools empty for most of our stay and when we spoke to other guests they said it was too cold to swim in (yes there is a heated pool but, this pool is set in what looks like a large Greenhouse at the top end of the hotel) The hotel is very nice and the rooms are well maintained, but, I wouldn't place this hotel in the same class as other platinum hotel's within the TUI Range
Lovely holiday, nice hotel, the staff are the most friendliest staff Ive known out of any where else I've stayed, they made you feel welcomed as soon as you walked in The manager even introduced himself in the welcome meeting Food was great, lots of choice from breakfast to evening meal, the dining room staff were amazing wine on the table before you've even sat down The room, well that was very disappointing, booked a room with a balcony expecting to have a view but no we had a balcony but on the ground floor, our view was a very large plant and people sat on the sun beds above us, asked to be moved but had to wait 4 days and waste a day moving our belongings before we could have another room but they couldn't say where,so decided to stay in the dungeon as I called it The room we had could off done with a make over especially the bathroom.
Returned to Timanfaya Palace for our second visit and once again we had a wonderful time. Our room was comfortable and spotless and toiletries were replenished regularly. Food and hotel facilities excellent. Staff helpful and friendly especially Paula and Sou in the Dining Room. We travelled with another couple and between us we celebrated 2 Wedding Anniversaries and 2 birthdays. On each occasion this was made special for us by the hotel staff. We have already decided to return next year and send our thanks good wishes to everyone at the Timanfaya Palace. Mike and Polly, Market Harborough, UK
2 years ago we went to PB and stayed in the H10 Rubicon Palace which was very nice but had noisy entertainments all day. So we resolved to find somewhere quieter when we came back and saw this from the promenade at the time. 2 years later we got there and it was every bit as hoped for. Just as well laid out and spacious as the Rubicon - but no kids and far less intrusive entertainments (no dance music playing by the pools all day was a great bonus!). Reception staff on check in were friendly and efficient, which was welcome - we were checked in and on our way to our room in a couple of minutes. The hotel is well laid out over a large area. Plenty of room, plenty of sun loungers and a great position, a bit closer to PB main resort. There is a small beach just outside the gate to the promenade and also the larger beach a few hundred yards away, with shops and restaurants. Most staff were pretty friendly and would say hello. Our room (162) was large enough and comfortable - we had a ground floor room overlooking the pool area - and the sea to the right, over the wall. The rooms under us in the basement - numbers prefixed 0 I think - looked a bit grim. Not sure I'd want to be staring up at people walking past unable to see much at all, and natural light must be a bit harder to come by. We went all inclusive and were pleased with the food quality. There was usually a fair bit of choice, even if after 10 days it got a bit dull. But quality was good! Always something very tasty. Weather was fine, even in middle of November. Some cloudy days and a cool breeze but sun too. And the last couple of days were mostly warm sunshine. The info in the room booklet is a bit out of date though - it refers to their being a nudist area - but that now seems to be a roped off bathing area for Privilege customers - and like the Rubicon, it refers to you needing to pay to use the in room safe. And like the Rubicon - you don't. Some have said the beds are hard. They are quite firm but comfortable - but my wife was ok with it, and she doesn't like hard mattresses as a rule. They're roomy too.
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Within a short walk of Aqualava Waterpark, H10 Timanfaya Palace is within 2 miles (3 km) of Nuestra Senora del Carmen Square. This 305-room, 4-star hotel has 4 restaurants, an outdoor pool, and an indoor pool. It's on the beach and also near Roja Mountain and Marina Rubicon.
Free breakfast is included with your stay. Relish the international cuisine at La Bocaina, one of 4 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All of H10 Timanfaya Palace's 305 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and minibars. Guests can enjoy free WiFi and cable TV. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. In-room massages are available, and other amenities include laptop-compatible safes and desks.
H10 Timanfaya Palace features a nightclub, an indoor pool, and an outdoor pool. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this adults-only hotel include a fitness center, a sauna, and an outdoor tennis court.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 5840 reviews