H10 Rubicón Palace5.0 out of 5.0
Recent guest reviews
We have just returned from another fantastic week at the H10 Rubicon Palace. All of the staff were courteous and friendly and we cannot fault the service we received. Our accommodation was a short walk from the restaurants and main pool, but the room was spacious and clean (fresh towels daily and the bed linen changed frequently during the week) and close to a smaller, quieter pool. The hotel is currently being refurbished and the changes made already are great. The main lobby, reception area and piano bar look beautiful and the changes to the main restaurant are great too. Some of the rooms near to our accommodation were being refurbished while we were there so it could be a little noisy by the small pool at times, but this did not bother us. The hotel is open year round so there is no downtime when the hotel is closed for maintenance and refurbishment to take place. It has to be done when guests are staying there. It is obvious that money is being spent to maintain this hotel to a high standard. We were able to have a sneaky look in one of the rooms being refurbished and it looks like they will be lovely when completed. There was a good selection of food available throughout the day in all of the restaurants and there was a good range of entertainment for all ages throughout the day. We would definitely recommend this hotel and look forward to returning in the future
Don't normal leave a negative review. Feel as we've been mugged by Thompsons/Tui. Received a e-mail 2 weeks prior to departure stating that there was some building work taking place in the Ruibican Palace, refurbishment of rooms etc. So no time to change the holiday This stated that the hotel would place us in a block/room away from this area. Not so. the room we were allocated 5050 was above a building site, with ongoing work to the front rear and underneath, were they had knocked through a room to give access to the work areas. On approaching the reception about this we were more or less told that the hotel was full and no other accommodation was available for a room change at that time. So I paid for a 5 star room and got a building site. The main reception area is outstanding as is the bar area, recently refurbished, it is regal and elegant, and you feel you are in a 5start hotel. Sadly there it ends. On the upside the staff in all restaurants and bar areas are outstanding and a credit to their employers. Sadly the hotel is under staffed in all areas, as the queues soon let you know. Food was good. Show cooking in the designated stations is intended to highlight the skill of the chefs and enhance the dinning experience. Sadly the chefs were under so much pressure trying to multitask 3 or 4 different chores at the same time, it was lost. This will be my first and last visit to the Rubican Palace. Like I said at the start of this review, fellas I've been mugged for my money.
We travelled with Thomson and stayed here for one week on an all-inclusive basis. Upon arrival you cannot be impressed with the reception area, spacious, sparkling clean marble floors, water features, views out to sea and to Fuerteventura. Check-in - We arrived at a less busy time, check-in was straight forward, time was taken to explain about all the facilities open to us and times for meals etc. Once this was complete we were given a glass of prosecco which was a nice gesture. Shortly after we were picked up by a land train that transported us and luggage to our room. Room - We were booked in to room 2105 which was on the first floor of a small block, The balcony was massive, some 18m² and had partial view to the sea and promenade. The room was air conditioned, clean, well decorated and spacious with plenty of storage and had a large bed. There was a safe provided at additional charge and were facilities for making tea and coffee and a fridge that doubled up as a mini bar although the contents were chargeable. Bathroom – This was spacious, fully tiled and comprised of a wash basin, bath with a shower mixer and glass screen, toilet pan and bidet. The shower had a good flow of water with hot water being plentiful. The maid came in to clean every day, bed linen and towels would be exchanged daily if you so wished. A selection of essential toiletries that were replenished daily, dressing gowns and slippers were provided which was a nice touch. Cleanliness – The maid came in on a daily basis to service the room and her work was carried out to a good standard The Hotel – This is a massive complex and is in a prime position for access to the sea front, a gate leads directly on to the promenade, there are plenty of benches or even the sea wall to sit and relax if you so wish. A walk to the left takes you past other hotels, a few bars and shops. There is a nice sandy beach approximately fifteen minutes away. Further round there is a small port where the ferry to Fuerteventura is picked up. To the right of the gate you can walk to the lighthouse, this takes approximately twenty-five minutes. Restaurants - There are two main restaurants in the complex, and a pool bar. There is also an Italian restaurant, Sushi restaurant and the pool bar double up as a steak house at night but these have to be booked in advance. Food – Overall the food is plentiful, it has a varied selection that you must book in advance. The food in the main two restaurants is all buffet based but in general the variety and quality cannot be faulted, there is something for everyone. Breakfast - The one and only gripe I have about our stay was the breakfast. For seven days the beans were cold, for seven days one of the four elements on the toaster did not work which meant standing around having to put toast through time and time again and the worst of all was getting a cup of tea. Again, for seven day I had to continually ask for hot water sometimes waiting twenty minutes, when it came it was well below boiling and the tiny pots it came in were not even enough to fill a cup. I wasn’t on my own others were experiencing the same problems, even giving up and going to their room to make their own. I know related issues have been raised on several occasions, but they clearly haven’t been addressed. It’s the little things like this that get your day off to a bad start. Staff – All the staff we came in to contact with were very friendly and professional in the way they went about their duties, but at times it looked like one or two in the restaurants were getting stressed at busy times so possibly a need for a couple more to lessen the burden and make things run smooth? Pools – Being a swimmer, the pools were a real plus point, there are a number of pools throughout the grounds, one is massive that has a yacht moored in it that has sunbeds on the deck. This is where we spent most of our time, the pool is salt water, so you need to shower off when coming out to prevent yourself drying out in the sun! Early every morning the pool areas were cleaned and washed down ready for the influx of sun worshippers. Sunbeds were in plentiful and were arranged for full sun or in areas of partial shade. At various times of the day activities took place in and around the pool hosted by the animation team. Towels for the pool are provided by the hotel and could be exchanged as and when but were chargeable. Grounds - The grounds were spotless, everything was trimmed neatly, we never saw any litter laying around. Early each morning staff were out maintaining the gardens in readiness for the guests as and when they surfaced. Bars – On the same level as the reception was The Piano Bar was where we spent most of our evenings, this is a lovely environment, marble floors, dark wood and white leather seating. As the name suggests there is a resident pianist who tinkles away each night and supported by vocalists on some evenings. The bar is massive but has a good selection of branded drinks, you could have waited service or go to the bar yourself. There is also a large open-air terrace leading from the piano bar with commanding views over the complex and to Fuerteventura where you can spend the evening (or during the day) relaxing with a drink or two. The pool bar is open through the day and has a good selection of drinks, hot and cold food. There is a nice decked area immediately outside the pool bar with a number of tables to enjoy a snack or drink if you don’t wish to be inside. Entertainment – On the floor below the Piano Bar is an entertainments venue which also has a bar inside. Early evening the animation team put shows on for the children and as the evening progresses the more adult themed entertainment takes over. One act to definitely see is a three-piece band called The Rocking Monkeys, they were brilliant. The in-house animation team work tirelessly through the day getting adults and children involved in various activities mainly around the pools and during the evening put on shows. Building Works –Seven days prior to flying out Thomson contacted us to inform us that building works were in progress and we may experience noise. Pretty poor communication when they inform us that close to the departure date when the works were already in progress months ago and at the time when we booked the holiday! This is by no way intended as a criticism of the hotel, refurbishment works have to be carried out at some stage and there will never a good time so if anyone reading this is concerned over their impending stay, do not be put off as we were not affected in any way, the most you may hear is intermittent drilling around mid-day, no early/late noise or dust, just relax and get on with your holiday! Overall, we enjoyed the holiday, the sun was out every day and temperatures were in the high 20’s, all the staff we spoke to were welcoming and friendly, the room was spacious and clean. Would I return to the hotel? If I was given assurance that the issues around the breakfast meal have been addressed and let’s face it there are simple but effective solutions, the answer would be yes. If it hadn’t been for these niggling issues I would have given this a 4.5-star rating.
Our 5th stay at this hotel and we will be returning again in May 2018, after a lot of work and disruption during our stay in May 2017 we were a little apprehensive about this holiday but our fears were unwarranted as the H10 Rubicon Palace is back to the high standards we have enjoyed in past years, lm sp glad we gave the hotel another chance, thank you all at the hotel for a fantastic holiday, see you all again soon.
I thought the complex was excellent. I was in all inclusive and I didn't use many of the facilities as I was there just chilling. Site was clean and maid service great. Staff couldn't be more helpful. This is the second time we have been. Def go again. They had trains on site for use around the site but they could definitely do with a train that takes you into town (1.5 miles). Seems a waste to use it just for the site. Have to catch bus or taxi, or walk.
We had a lovely stay at the Rubicon Palace. All staff across the hotel complex were very pleasant and extremely helpful with only a few exceptions. When the bar is set so high then when the bar drops for any reason it becomes a big issue. I had to report a non functioning hairdryer for 2 and a half days before it was repaired which is unacceptable. However on every other level the hotel was exemplary
We stayed for 2 weeks in the last 2 weeks of September. Check in was quick and we have been greeted with a glass of bubbly. We and our luggage got to our room 9421 on a land train. Room It was our honeymoon and instead of standard room we received a colonial room with partial sea view. Our room was on the first floor, it was good size room with 2 beds, sofa, coffee table, dressing table (really good for makeup) and balcony with 2 chairs, table and dryer. Bathroom was very well equipped with a lot of toiletries and shower over the bath (which was quite complicated to use). We also had 2 bathrobes, slippers and scale in our bathroom. Who needs a scale during holiday? Although it was very handy at the end of the holiday to check our luggage weight. Our room was cleaned daily, towels were replaced daily and bedding was changed at least couple of times during our 2 week stay. We have seen few tiny ants in our bathroom during our stay but nothing to worry about or to report to reception. It could be because we had bathroom window open all time and there was a palm tree next to it. Swimming pools There are 5 swimming pools. There also is a ship with sun loungers in it. Main salt water pool which is slightly colder then other pools. Activities pool just next to it. Kids pool with a pirate ship and slides. And 2 pools located on the right and left side of the hotel in more relaxed atmosphere. My favourite was salt water pool because of it's size and surroundings and my husband really enjoyed heated pool next to it. I've also tested kids pool but slides are only for kids not for adults. It's a shame that waterfall next to the salty swimming pool was turned off during our stay. I also noticed that waterfalls around other pools and hotel grounds were turned off most of the time. We spend most of the time on the ship because it's close to both pools, bar and it has a lovely view over hotel grounds. It is nice and clean around pools and repairs are being undertaken on a daily basis to fix issues like replace missing mosaic tiles. I really enjoyed observing the guy with full snorkelling equipment fixing mosaic tiles at the bottom of salty pool. Food and drink We only tried main Janubio restaurant. Food was really good, always freshly cooked and prepared but it would be nice if there was a greater variety especially when it comes to desserts. Sometimes we had to wait for longer period of time to order our drinks. Also queues to food during peak time are quite long so try and avoid peak time if you can. After testing few different times we figured out that early lunch and early dinner were the best option for us. You need to visit Mike for milkshakes and hot chocolate they were delicious. We visited Mike almost daily. We used pool bar for soft drinks and snacks. Piano bar is great for cocktails and any other evening drinks. We also enjoyed live music, interior design, comfy seating and THE whole atmosphere. Bar next to evening entertainment was also ok but always busy and drinks were not as nice as upstairs, both visually and taste. Hotel and hotel grounds are really big and beautifully maintained. There is everything from flowers to palm trees. Couple of sculptures and other decorative accents too. They even have turtles, aviary, fish next to main restaurant and a lot of cats. And the best thing is that you are never far away from main pools, pool bar or you room. I did walk around the whole complex couple of times to explore every route. Promenade is also great but it would be even better if guests could access it from all gates not only from the main one in the middle of the hotel. Reception, piano bar and main restaurant look great. Hotel is very clean and very well maintained. Despacio Thalasso centre As part of our honeymoon upgrade we received a free entrance to water circuit. I was quite sceptical about it but had a lot of fun there and we were very relaxed afterwards. There is something for everyone from Jacuzzi, aqua massage beds, water mist shower to Turkish bath, sauna, pools with flowers, lemons and pebbles. Staff Always smiling and always very friendly and helpful although always very busy. Thanks guys you made our holidays very special. Entertainment There was a lot of things happening during the day but I can't comment on it because I haven't tried any of the daily activities/entertainment. Evening entertainment was on very good level compared to hotels that we previously stayed in. A lot of circus acts, reptile show, birds of prey show, fire show and magic show which was our favorite. Bring cash with you because there is a photo opportunity at the end of reptile show and birds of prey show. THERE IS A lot of live music around the hotel (piano bar, near main restaurant, near pool bar) during the day and in the evenings Excursions We went on 2 trips with Tui/Firstchoice. "Natural wonders and "camels and "volcanoes". Camels and volcanoes is a half day trip and you spend most of your time in air conditioned and comfy coach watching Timanfaya national park with A break for a short camel ride, volcanic presentations and volcano museum. Second trip is a day trip that takes you to north of the island to see Cueva de los Verdes and Jameos del Agua. We also went to aloe vera museum, valley of 1000 palms where we had lunch and to Mirador del Rio. Although both trips were quite expensive I think it was worth it. We didn't spend ages picking people up from other hotels as it happened to us last year during one of the excursions in Tenerife. We stopped at few hotels in the same town and continued with our trip, it didn't take more than 30 min during the first trip and 15 min during the second trip. Hotel surroundings. There is a promenade accessible through the gate at the back of the hotel. There are 2 small beaches on the right and left from the hotel not more than 5 minutes walk. There are also much bigger man made beach 30 and 60 minutes walk from the hotel. You can also walk to the lighthouse (around 20 minutes). We also went to explore Mount Roja, it's the volcano crater in the front of the hotel. It took us around 30 minutes to get there but our hike was wort it. View was beautiful and the crater is very cool although it was very windy on the top. We loved the time spent in Lanzarote and we recommend this hotel
Everything about the holiday was top class, from the cleanliness and food to the animation team. The standard of the entertainment was extremely high and catered for a wide range of tastes. The service provided at all levels was excellent and all staff were friendly and efficient.
Very enjoyable two weeks with very good friends. Staff very friendly and courteous, mostly speaking excellent English. Sadly the food was too good!! Hard to hold back! The wine waiters were very attentive. Would have preferred movable umbrellas although no doubt static ones were more practical when windy, which we didin't really experience. Electrical problems in room (9027) were quickly resolved although issues with WIFI reception with certain devices could not be solved. Aircon not effective, always around 28/32° even when thermostat turned to 10°. (Not a problem in Thailand, have similar problem in Turkey). Easy walk to Playa Blanca along the walkway with a sandy beach on the way for those who prefer sea swimming (only rocks in front of the hotel). Very good market alongside the marina. Trips to the volcanos and the north of the island excellent. Mike's Bar at the Rubicon is a must with amazing smoothies, milkshakes and coffees. The three satellite restaurants were also well worth visiting, can recommend the BBQ ribs in the American restaurant.
Stunning Hotel all staff made every effort to insure we had a fabulous stay. Food excellent plenty of choices for all tastes. Cleanest hotel we have ever stayed in abroad. Simply Perfect, entertainment.
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Aqualava Waterpark is within a mile (2 km) of H10 Rubicón Palace, and other popular sites like Pechiguera Lighthouse are within a couple of miles (3 km). This 593-room, 5-star hotel has 6 outdoor pools along with a full-service spa and 5 restaurants. On the boardwalk, it's also near Roja Mountain and Marina Rubicon.
Free buffet breakfast is offered each morning. There are multiple options for onsite dining with 5 restaurants, including Janubio, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 593 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, sofa beds, and minibars. Guests can expect 32-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers, free toiletries, and bidets. Safes, phones, and desks are also available.
Guests of H10 Rubicón Palace have access to a full-service spa, 6 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 376 reviews