H10 Rubicón Palace5.0 out of 5.0
Recent guest reviews
We had a week here with our 8YO and although the main areas and bars are very stylish and give the impression of luxury we found it somewhat disappointing. It looks nice, but beneath the veneer it was lacking some attention to detail. The buffet was chaotic and I found it hard to assemble something on my plate that resembled a meal rather than a random collection of food. Not our thing at all. Breakfast was by far the best meal experience with plenty of choice, great service and our daughter loved having pancakes every day! Very little Spanish food on offer at all which was disappointing. The A La Carte restaurants though beautifully decorated offered some unusual and below average quality food, in fact we chose to eat out 3 nights and those were by far the best meals we had all holiday. Our room door frequently blew open during the day leaving it insecure which was worrying as we had to keep going back to check the cleaner had shut it properly. We reported it but nothing happened. Same with the bulb that didn't work on the balcony/terrace which meant we had to sit in the dark at night time while our child got off to sleep. We had broken tiles in the bathroom and a crack in the bath and the beds were terribly uncomfortable but at least we were glad to get home. Staff were pretty friendly and attentive and service was always superb. Pools were all cold, even the heated one and the communal toilets left a lot to be desired, by the pool and inside by the dining areas, with handles missing, exposed flush mechanisms and lights that go off when you're in the middle of your business! Entertainment was pretty poor but maybe luck of the draw what's on during your stay. It just felt like a well decorated 3-4 star and very far from the 5 star the hotel seems to be aiming for. It will take more than a slick and shiny reception area to elevate the quality of experience. Not for us.
Me and my partner have recently been to the H10 rubicon palace, Lanzarote. What can I say. Fantastic resort. From the minute we checked in to the minute we checked out all the staff were extremely, friendly and helpful. They all work extremely hard at, no point did I see anyone slacking. I liked the fact that the complex was so big, and there are various different pools, spaced out across the complex,so u don't feel like everybody is on top of each other. The food in the buffet restaurant was lovely, there's so much different choices. It's nice to have a change,every nite so u don't feel like your eating the same food. We booked in to go the Italian, and the oriental restaurant which u can visit each one, once on a all inclusive package for a weeks visit. The oriental the starter was a bit blend. But the main was lovely. And the Italian was the best Italian I've ever had. Top notch. There is still renovations to improve the complex going on. But by no way did this effect our stay here. To anybody with a booking here and u have doubts plz don't cancel the hotel is amazing one of the best I've been too. and I'm glad I didn't listen to people with negative feedback.we also had a taxi down to the marine on market day Wednesday. It was really busy but plenty of stores,shops and restaurants down there it was really nice. And the taxi only cost under 10 euros for there and back. Will definitely be visiting again once all the renovations have been complete because this is a stunning hotel.
Stayed last week together with my husband and parents in law. We got married the day before arriving (together with my parents in law), so this was a double honeymoon for the 4 of us. Check in experience: 1/5 A week before arriving I emailed and phoned them to ask them if they could do something to make our honeymoon more special. They replied that they would try to upgrade us (this was also our 4th stay in this hotel) and the day after emailing them, our rooms were upgraded to the new 'colonial' rooms. Very nice and we were very excited! Upon arriving at the hotel they mentioned our honeymoon and they wished us all the best. The allocated rooms were next to each other and we were excited to see them. Guess what?? When we opened the doors, we saw old crappy rooms, not renovated and in a desperate need of repair at the end of the building in a wing that was half empty (rooms without windows and furniture). We decided not to stay there, especially on a honeymoon and as a repeat guest so we returned to the reception. The woman 'helping' us wasn't too impressed and she made us feel as we were a nuisance to her. She also wasn't interested in seeing the confirmation of the honeymoon colonial room upgrade. She gave us the key of another room and asked us to go and have a look at it. It was a twin room that was only partially renovated and not a colonial room at all, even though she insisted it was (some of the furniture was still old and the room was definitely not 'finished'). I asked her if she would like a twin room while being on honeymoon. She didn't reply... In the end we were given 2 'marina' rooms quiet far away from each other, one of them being a twin... :-(( Not impressed to be honest and definitely not the 5* experience we were hoping for... (if you look at my other reviews you will see that we know what a 5* hotel looks like...). Some of the reception staff truly pretentious and not genuinely friendly. We decided to make the best of our stay, even though it took us some time to get over the check in experience. Hotel in general: 4/5 The hotel is in the process of renovations and will look fabulous when it's finished. The bar and lobby area are already 5* (we still love the views!!), the restaurant(s) are also updated and looking good. The possibility to eat outside is still a great benefit for us. Floor tiles around the pool have been replaced in many areas and are definitely an improvement. Bit by bit they will get there but it will still take some time. In the mean time they shouldn't be classified as a 5* though... Food: 4/5 Buffet food definitely good enough. We aren't fussy eaters and most of the food was tasty and of decent quality. Meat from the grill was often burned though (while being raw in the middle) and caused a lot of smoke inside. Desserts were nothing special (just sugar and colors don't make a good dessert...) but salad bar and cheese choices were very good. The a la carte restaurants were 'hit and miss'. The Asian was nothing special, very bland, hardly any herbs. I can't even remember what I had (if that says something). The Italian was good (at least it was for me, but not everybody at the table was happy with their choice). After 2 average experiences we canceled our reservation for the 'steakhouse' (which has mostly burgers on the menu) and opted for the buffet. Breakfast has improved a lot since our former visits, especially in food choices. A negative remark for the coffee which was ridiculously strong and it was often difficult to get a second cup. Putting a can on the table (like they do in most hotels) would be a big improvement (for the guest and for the staff). The same goes for the wine, if 4 people at 1 table drink white wine, leaving the bottle on the table would make it much easier... Some nice coffee specialities at the new 'Mike's coffee' bar. Cakes are not part of the all inclusive but were very good quality and priced well (and huge slices!) The bar: 5/5 Incredible choice in -mostly branded- alcohol available on the all inclusive. Bar terrace is amazing, lounge music a nice new addition. The views are still stunning! Cocktails also pretty nice, even though a bit inconsistent in the way they made them. We always tipped the staff that knew how to make a proper cocktail and they soon knew what and which way we wanted our drinks to be :-)) Trying my best in Spanish also seemed to help. Pool bar staff also friendly and hard working and always up for a laugh. Rooms: 3/5 As mentioned above, the rooms were 'ok' but definitely not up to 5* standard. Our 'Marina' rooms had some new furniture, but they also repainted some of the old furniture. Bathrooms remained untouched and looked dated. Bed was also uncomfortable after a few nights (and the mattress topper was way too small for the mattress size). The 'new' floor was a bit tacky and not very clean (we got black feet after running around in the room). AC didn't work well so we were lucky that the weather wasn't too hot during our stay. Nespresso machine was a nice touch. The edges of the curtains were hanging loose and they stayed just like that all week... Pool area: 4/5 We still love the pools here. Plenty of space around them (but old sun beds, many were broken). The large salt water pool was nice and refreshing, the smaller heated pool good enough for a little swim. Wifi: 3/5 I know we don't go on holiday to be on the internet all the time but every now and then we like to stay in touch with the home front so it can be handy... Wifi was free but the connection was very hit and miss.. Good enough for emails etc. but a challenge to get photos etc. uploaded... Conclusion: We had a good stay in hotel that we have always loved so much. The renovations are definitely lifting it to a higher level and they seem to be willing to improve and to be 1 step ahead of the competition. Unfortunately our check in experience really ruined it for us and I am not sure if we will return...
Spent a week with my daughter at this hotel . She had visited in September 2016 and said I would like it . Since that time the hotel had had a refit and certainly exceeded our expectations .The restaurant staff in particular were all absolutely first class . There is an American , Asian and Italian restaurant on site which you need to book in advance . The Asian and Italian were 5*. Not keen on the American . The food tasted like plastic ...really rather awful and to be fair the manager asked why I had not eaten the food and I told him it was not to my liking .There is also a fabulous coffee shop on site !Would recommend the hotel . The only disappointment was the weather . We had 3 whole days of grey cloud and 4 days of cloudy start with sun from 2 in the afternoon .
My wife and I spent an enjoyable week at the H10 Rubicon Palace in May. Despite some upgrading work being finished off we encountered no problems and we had a very lovely time. With a choice of restaurants offering a wide choice of food, we were well catered for. The bedrooms were spacious and kept very clean and tidy and the public areas are lovely particularly the bar. Views from the hotel towards Fuerteventura are lovely. We would return.
Fantastic family Easter holiday at the rubicon palace at the beginning of April. Refurbished piano bar and reception is amazing. The view from the piano bar terrace is breathtaking. Both buffet restaurants have a good selection of high quality food with various themed evenings. All three a la carte restaurants brilliant. Sakura is the best one - beef massaman curry is definitely worth a try!!! All inclusive option has to be taken, branded alcoholic drinks and cocktails and endless coffees, smoothies and frappés at Mikes Coffee bar. Pool bar is brilliant offering hot, tasty food from 12 to 4 and self service drinks with a bar as well. All pools are very relaxing and there are plenty of sun loungers. Entertainment at night is good and the live music in the piano bar is 5 star class. We weren't in one of the refurbished rooms, but even so it was very clean, airy and modern. If you enjoy to keep active on holiday, a short walk up to the top of montaña roja is rewarded with a fantastic view and a morning jog along the costal path gets you ready for the day ahead!! Overall, it was a 5 star family holiday, for a well deserved 5 star hotel!
The hotel reception leading on to the bar area is huge but has an upmarket feel about it, The reception and bar staff are very friendly and helpful, most major brands are included if you are all inclusive, however Jack Daniels is not :-( The Buffet restaurant is mainly the luck of the draw, if busy not everything is available and you could have a long wait. If the weather permits best to sit outside, as the restaurant can become very smokey from the cooking. The buffet restaurant staff require extensive training, when we received poor service on our third day we complained to the duty restaurant manager, explaining that we had problems both at breakfast and then again at lunch we were informed "Sometimes your day can start off badly and then just get worse"????? Our room had not benefited from an upgraded as yet and was tired, the mini bar is not included with an all inclusive package and there is a charge for using the room safe. If you can best ask for a sea view within one of the front sea facing blocks as they were almost finished whilst we were there. There are three specialist restaurants you can book free of charge during a weeks stay, Italian, American Steak House, and Asian fusion, another restaurant is also available at an additional cost of 40 Euros per head. There are nice walks if you exit the hotel past the main pool at the seafront, if you turn right towards the lighthouse 15 minutes, or left towards the main town about 45 minutes passing bars restaurants and hotels. Plenty of pools available and sun loungers, the hotel requests a deposit for towels, best to take your own, if your luggage allowance allows.. Would not rush back, possibly return when all works are completed.
Great surprise to find I had been upgraded to a superior room, along with some extra little treats. Staff very friendly and food was very fresh and great variety. Premium branded drinks on AI also great cocktails!!!! Best service ever! Great hotel with super staff. Thank you for a great stay!!
We travelled as group of friends and had saved up for 18months looking forward to a luxury all inclusive holiday. On arrival we weren't disappointed as the reception area is lovely and all the staff were friendly and helpful - we were greeted with a glass of Cava. Cases were taken to our room etc... The rooms however were the ones that haven't been renovated yet so they were clean but very dated and not particularly good views. We asked to be moved and the hotel very kindly arranged this for us. The newly decorated rooms were a lot better but smaller and the decoration is very much on the surface and there was still a lot of dust and dirt around. Our new room was also next to the recycling bins so we were woken every morning with the crash of glass as the bins were emptied into the truck. The food in the buffet restaurant is good but a bit hit and miss. I would definitely avoid the pool bar at night as the food there was not good at all and not much better during the day. The pool area is lovely and the water is clean, plenty of sun beds and umbrellas. Most of the staff were lovely but a couple of bar men in the sports bar quite clearly didn't want to be there. I would go again with friends for a short break but it certainly wasn't what we were expecting.
So far our stay has been absolutely incredible. All the reviews about work going on around the hotel really had us worried however there is nothing to worry about, although there is some work going on it really isn't bothering anyone. The hotel is extremely clean - staff are more than friendly and we have been made to feel extremely welcome (they are willing to go above and beyond). Hotel room gets a solid 8 and a half out of 10 - Minibar should be complimentary as we are all inclusive and the air conditioning isn't the greatest but other than that i would say it is the nicest hotel we have had the pleasure of staying in (topping previous stays in multiple Hilton hotels around the UK). I would highly recommend and if anyone is booked to arrive over the summer, you are going to love it! 17/06/2017-24/07/2017 (Room 9611) Archibald
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Located within a mile (2 km) of Aqualava Waterpark, H10 Rubicón Palace is within 2 miles (3 km) of Pechiguera Lighthouse. This 593-room, 5-star hotel has 6 outdoor pools along with a full-service spa and 5 restaurants. It's on the boardwalk and also close to Roja Mountain and Nuestra Senora del Carmen Square.
Free buffet breakfast is offered each morning. There are multiple options for onsite dining with 5 restaurants, including Janubio, which specializes in international cuisine. Get a pick-me-up at the coffee shop/café.
The 593 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, sofa beds, and minibars. Guests can expect 32-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers, free toiletries, and bidets. Safes, phones, and desks are also available.
Guests of H10 Rubicón Palace have access to a full-service spa, 6 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 7998 reviews