H10 Rubicón Palace5.0 out of 5.0
Recent guest reviews
Currently a guest at this hotel and it is absolutely stunning! Rooms are beautiful and clean. The facilities are excellent too. HOWEVER, I am writing this whilst still staying here as telling the hotel staff is pointless. On the day we arrived (about 8pm) we had dinner in the buffet style restaurant, food was good. Went to bed and I woke at about 3am vomiting. My boyfriend went to guest services the next day (as I was bed-bound) and explained that I had food poisoning from their restaurant. They did not care. I wasn’t looking for a freebie or anything of the sort (which I guess a lot of people do) all I wanted was an apology or something, but I got nothing! I missed out on 2 days of my PAID holiday to sit in bed. Next, a lot of the guests at this hotel are either all inclusive or privillage. Myself and my boyfriend could not afford an all inclusive holiday, so we decided to go half-board instead, however we now wished we’d saved up and gone all inclusive/privilege or gone to a different hotel altogether. My boyfriend went to the sports bar to watch the football match. He stood at the bar waiting to be served. The barman came over and just as he started to order a privilege guest came over, butted in, slapped his hand on the bar and ordered his drinks. Normally, the barman would say “sorry, I’m just serving this gentleman” but no he ignored my boyfriend and served him. After that, he went back over to my boyfriend, he asked for a beer but, again, and an all inclusive guest came up to the bar and ordered his drinks and AGAIN the barman got his drinks before my boyfriends. All because these guests were all inclusive/privilege. I understand they pay more but they only pay for free drinks/food/better rooms. The staff should treat all guests equally and with respect. Myself and my boyfriend feel like this hotel is all about the money. We feel like this hotel is based on class. I cannot knock the hotel itself, it really is amazing! 5* for the hotel itself. However, don’t bother booking here if you don’t have a blue or black band around your wrist!!!!
Just returned from Rubicon Palace Checking in staff we very friendly,efficient,informative and welcoming. We were Greeted with a nice glass of cava which was very pleasant. Room 7044 which was superb,fantastic view over the sea to Feuterventure ,toiletries replenished every day Shower gel Shampoo Body milk very good after sun Comb tooth brushes and tooth paste Razor and shaving foam Shower cap Soap And tissues There is also a hairdryer (no diffuser ladies) Huge mirror + magnifying mirror Towels changed daily. As we upgraded to a superior room we also had chocolates left every night ,kettle and a coffee machine which was very nice ,the room is very spacious tv with English Channels bath robes and slippers. Bed is firm pillows very soft,free safe ,pool towels beach bag provided.very large balcony . Food Breakfast is fantastic for everybody Lunch in main restaurants very good Lunch in pool bar is excellent way it is laid out very hygienic Dinner main restaurants very good only negative my wife can't eat chocolate which made her choice quite limited every body else fill your boots. I have to say the restaurant staff were very efficient in clearing the tables and getting us our drinks ,if you have to wait a few minutes then so be it they are busy and we are on holiday and have all the time in the world relax🤗 We tried the Italian restaurant this is very good Entertainment Can't comment on disco bar didn't go we chose to go to the piano bar which has a fantastic pianist called Pedro the man can play anything very talented well done sir🎶👍. He is joined on a few evenings with singers very good ,the Tenor singer a must see. Bar staff did very well Pool Main pool is salt water no problem people have said it is freezing it is not fresh when you first get in but then ok . There is a kids pool area which looked fantastic for the kids and away from the main pool,also two other smaller pools which very nice 👍. Mikes coffee bar is excellent you must go here be aware cake is massive . The bistro is very good . TUI Rep what can we say Shaun is brilliant one of the best we have met ,very helpful ,knowledgeable good good rep👍. The gardens and grounds are beautiful and spotlessly clean For those who love cats there is a charity which supplies little cat house with food and water for these well looked after moggys. In summary first time in lanzeroty lovely island hired a car and have been all over it ,loads to see and visit must check out Cesar Manrique house etc his vision gives you the lanzeroty of today. We had a great holiday would recommend to any body and will go back . And would definitely stay here again . Rubicon Palace well done . This is a true honest review of this place no bull .
Upon our arrival we went straight to reception to check-in, our room wasn't quite ready (we arrived midday), so we were told to take a pager, get some lunch and we would be 'buzzed' when the room had been cleaned. I should say at this point that there is welcome drinks when you arrive, but we were not told this, thankfully we spotted the drinks near the reception desk and helped ourselves. We had lunch in La Choza, which serves a variety of pizza slices, chips, salads, burgers, sandwiches, etc. We had been told which room we would be staying in so after lunch we decided to have a quick peek (while the cleaner was still there) before we received the key. It was quite a small dark room, with not much of an outlook. We were finally called back to reception at 2.30pm, I explained to the reception staff that we weren't keen on the room and did they have anything with a better outlook, preferably towards the sea. We struck up a deal and we paid a little more for an upgraded room, but it was worth every penny (room 2107 - see my photos with the view). Carlos the concierge drove us down to the room and showed us how to work the safe, etc. The room was lovely and bright and had a wonderful view, it was clean, but not spotless and we found a few little remains (mainly hairs) from the previous occupants. We ate in the buffet for the first few nights, it's got a good selection of dishes, something for everyone. My food was always hot, but I did have a fish skewer and a piece of chicken than had not been cooked properly, so chose your food carefully! It's also quite noisy. The meal booking system for the other restaurants is the most antiquated, time wasting and ridiculous system that I have ever come across on any of my travels and if Roberto Conde the Hotel Director is reading this, please, please Roberto do something to sort this out, I do not go on holiday to queue like a sheep only to be told 'the computer says no'. We did manage to book all 3 of the restaurants, but at much later times than I would normally eat, 8.45pm for Sakura. The restaurants - Dolce Vita, the Italian restaurant. Fantastic food and ambiance, great service, a superb selection of Italian food. Sakura the Asian restaurant, good selection of noodles. curries, meat dishes, etc. Steak House (also La Choza pool/snack bar during the day) a selection of meat dishes, but our least favourite out of the 3 restaurants. One question I would like to ask is why are there so many empty tables in Dolce Vita and Sukura during the evening meals, when some guests are told that the restaurants are full? Is it lack of staffing? The Show (part of the entertainment and included for most) I can honestly say I've never seen anything quite like it! I imagine it's what people in the 1960's must have felt like when they took some illegal substance and had a bad trip. No words can describe it! The pool areas get very busy, yes there is always a few sunbeds left dotted around, but you can be left out in the full sun, if you don't get a bed with some shade early in the day. Also there is quite a few maintenance issues around the pool areas. Uneven paths, block work broken and sticking up, just be careful where you're walking. The pools look clean, yes they are cold early in the day, but they do warm up (a little bit) by the afternoon. All of the pools have a life guard on duty. It's a real pain having to get beach towels from reception and what's with the charging for towels? Have a towel station like most other hotels, it's not hygienic for people to use the same towels all week! There is no waiter service at the pools, so it's a bit of a trek to get food and drinks if you're not at the main pool, however it's good exercise walking off the extra few pounds you gain on holiday. The Despacio Spa is wonderful, I had the Volcanic Stone Massage. The staff are very friendly and helpful. The hotel are very keen to make this a family friendly resort and are now encouraging children to use the Spa facilities between 10am - 12pm, I would suggest that if you want a peaceful relaxing time at the Spa, go after 12pm! Sometimes it's nice to have a little bit of peaceful tranquility and let's face it there's 7 other pools at the hotel, so why would kids need to use the Spa pool? One more comment about the Spa, why on earth do you insist on clients using a swimming cap if they want to use the Spa pool (the spa does provide swimming caps) I've travelled all over and have been to some amazing spas, but I've never been required to use a swimming cap. The staff are actually lovely people and you can have a great laugh with most of them, but you have to make the effort, which is not like most hotels. I got the impression that the staff were all under pressure and were concentrating so hard at doing their jobs in the quickest time and to the best standard they could achieve in that time. Perhaps more staff are required to make this hotel more customer friendly. A few extra comments, 1. Take Mosquito spray, lots of people got bitten. The room maids can spray the rooms for you. 2. Don't be afraid to ask, if you need something or have any questions, the hotel are very accommodating, however you may need to ask several times. Overall we had a great time, it's not a 5 star hotel, but you get what you pay for. We stayed at Ikos Olivia last year and that really is 5 star, but it's twice the price of H10 Rubicon Palace.
This Hotel was no doubt kept well both Internal and externally, plenty of space around the grounds to find a quite spot, Dining room was the area of concern, food not kept sufficiently hot as we would have expected and the main dining room was understaffed ie., finished plates etc left on tables too long between courses, drinks waiter slow to attend at times, due to insufficient staff the ones on duty didn't seem too happy in their job, would have liked to see happier staff.
The hotel, spotless. the staff, superb. the food endless and excellent. We had a fantastic holiday, there was nothing the hotel and staff could not do better for us, nothing was too much trouble. thank you for such a lovely holiday. the only thing was the sunbeds could do with cushions on.
As soon as you can come through the reception doors, you can tell how stunning the hotel is. Checking in was relatively easy, our room wasn't ready but we were able to get lunch and our room ready as soon as we were finished with lunch. Room was relatively clean, hard to really tell due to dark furnishings. Also I wouldn't say it was 5* but comfy beds and we hardly were in there so did the job. We also had a standard room so not sure how the Privilege rooms are. There are a few pools that we took advantage of. Yes they were cold but you get used to the temperature after a while. Our kids loved the children pool. The adult pools is salt water as well. The buffet restaurant was ok, they did have a lot on offer but was lacking was something exciting for vegetarians which me and my husband are. If you eat meat, there is a lot of options for you. Well worth going for the AI option due to the drinks which are branded and the snack bars which are opened most of the day. Pop into Mike's who do great coffee and the staff are lovely. I recommend getting to the buffet as early as possible. When it gets really busy, there just doesn't seem to be enough staff to help everyone. Also book early for the al la carte restaurants as they get booked up quite quickly. Lots of activities for children which is a big plus in our books as we have a very active 4 year old. Lovely walk down the promenade which is easy access from the hotel. We made sure to walk down to Playa Blanca to walk off all that ice cream. It's a great hotel and if it wasn't so windy, I would definitely go again soon.
Wonderful holidays, the service and facilities are 10, exquisite food of very good quality, the pool bar is all detail, they have an excellent cafe, the spa also recommend it , the facilities also very good and the hot water, the great shows too, everything perfect, I will come back for sure.
I went with my husband son and grandson 21st may it was a lovely holiday our rooms were spotless beds were really comfy food was lovely something for every taste. It was a lovely relaxing holiday. My grandson had a brilliant time taxi rank outside hotel so short ride to hit the shops and bars we will be back. The staff were very helpful and friendly thank you rubicon palace xx
Found the whole resort was clean, classy and beautiful to stay in. The suite was superb, modern and brilliantly laid out. Food fresh and great variety. Would definitely go to again and others in the group based on our experience. Highly recommended
Really enjoyed our stay in the Rubicon. Everything was excellent, accommodation, facilities, food all fab. We paid a little extra to upgrade to a privilege room, which we thought was well worth it. Beautiful room with sea views, access to the privilege lounge, al a carte restaurant, anytime access to the gym and an afternoon in the spa... Amazing place. Would definitely recommend.
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Aqualava Waterpark is within a mile (2 km) of H10 Rubicón Palace, and other popular sites like Pechiguera Lighthouse are within a couple of miles (3 km). This 593-room, 5-star hotel has 6 outdoor pools along with a full-service spa and 5 restaurants. On the boardwalk, it's also near Roja Mountain and Dorada Beach.
Free buffet breakfast is included with your stay and awaits you each morning. There are multiple options for onsite dining with 5 restaurants, including Janubio, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 593 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, minibars, and safes. Guests can expect 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones and desks are also standard.
Guests of H10 Rubicón Palace have access to a full-service spa, 6 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
81.0% of guests recommend this hotelTotal of 1371 reviews