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H10 Rubicón Palace

5.0 out of 5.0

Recent guest reviews

Just returned from a fantastic 10 day holiday with my family (2 children 3 and 6) this is are second stay and both visits have been great yes the hotel still has room for improvement but on the whole will provided you with a great holiday. The kids clubs and animation team are brilliant and an asset to the hotel they are great with the children from 10am right through to 10 ish at night the kids clubs are great fun and both of my girls loved them leaving us with some down time the show they put on at night are great even better then the bought in entertainment. We had on of the new rooms which was nice and presentable as others have said the tv is in Spanish but we never watched it I go holiday to enjoy myself not sit in front of the tv I can do that at home. Out side the room the food offered is great and plenty of choice we tried all the restaurants we really enjoyed the Italian and Asian but were not that impressed with the streak house pick your breakfast times well as if you leave it to late its like a cattle market and needs some rethinking to make it work a bit smoother ie more toasters we only found one for the whole restaurant and glasses that fit under the juice dispensers would help. There is plenty of pools to choose from busy and entertaining or quiet and relaxing its your choice we never had a problem finding a sun bed where ever we were. You can tell they are really trying hard to be 5 star but I think it still needs some work especially with the changes to the drinks self service might not be a 5 star thing but for this size of hotel it worked better the pool bar is massively over run during the day with long queues all the time as that is the only place for a drink if your in swimwear maybe another bar is required?? But on the whole a great hotel with a few small issues like any place cant see how people can say the hotel is terrible I've been twice and will be back again if the kids have anything to do with it they love Daisy!! PS; Mikes coffee house is fantastic the milkshakes are great but I preferred the baileys latte

I stayed here with my partner and our two daughters for a 7 night stay on 10/08/17 and have to say that this hotel is (all round) the best all inclusive that we have ever stayed in. The food is of restaurant quality with different selections every day and gluten free options available, poolside food also excellent with packed lunch options available and outdoor BBQ's held regularly. The children's entertainment team are hard working and brilliant, with good and varied shows held morning to evening. Swimming pools are excellent and clean (free Scuba diving lessons available), the gym has top quality equipment but get there early to avoid disappointment. The Piano bar serves every branded drink you can imagine along with brilliant cocktails and evening entertainment for adults. Rooms are cleaned daily. I have rated this a 5 star but I do have a few small suggestions for improvement....the reception staff can be slow, gym is small for such a large hotel (two treadmills), restaurant staff appear understaffed and stressed at peak times of the day, TV's do not have any English speaking channels other than news with no Sky Sports in the Sports bar but please don't let these small observations put you off as this really is an excellent hotel with friendly and hard working staff. We all agreed that we would love to return.

We stayed at the hotel at the beginning of August. Hotel was comfortably busy. We loved every minute of our holiday. We stayed in a newly refurbished colonial room. I would advise people to request same as we did meet people who stayed in the older rooms and were disappointed. We were in the main building with a side sea view which we did not request. It had a lovely big balcony. Room was a liitle cramped with the couch turned into a very comfortable bed for my son. We really dudnt mind considering we only really slept in the room. Good size bathroom with a big overhead shower in the bath. Great choice of pools. We chose the main one near the pool bar because our son loved joining in the activities which there was plenty of choice. The animation team were brilliant! The atmosphere around the main pool was great. The food in the pool bar was lovely, always fresh. The buffet restaurants was amazing. I generally find after day 3 in other hotels that buffets become samey. But this definitely wasnt the case in the Rubicon. There are seperate cooking stations constantly cooking fresh food. I really cant understand how anyone could say food was cold! Every evening there was new dishes. My mouth is now watering thinking about it. On the first morning at 9am I queued for 5 minutes and booked the Italian and steakhouse for the nights I requested. I was asked if we had any dietary requirements which I thought was excellent. We didnt bother with booking the Asian because my boys don'teat it. The steakhouse was lovely. Food was very good. The Italian was exceptional. Staff were amazing. The manager who was Italian could not do enough for us. Food was scrumptious. The decor is fab. We really enjoyed the piano bar. Table service which was excellent. We went to the entertainment bar a couple of nights. Some nights entertainment was excellent, some nights mediocre. I suppose its difficult to cater for all entertainment tastes. My son was delighted with the arcade and computer/xbox room. Overall this hotel is really beautiful. The lobby area/bar has a real wow factor. Now the hotel is a nice bit outside Playa Blanca but this really didn't bother us. €5 max in a taxi but plenty of parking if you choose to hire a car. We only left the hotel once for 2 hours one day which is not like me. So this says it all. We will definitely return and we will be looking for H10 hotels in future.

Our room was fantastic with great views, the staff were all very amenable, we mainly had our meals in the smaller restaurant as we found the larger one a little bit chaotic at certain times but the food was plentiful with very good choices, we will return at some time in the near future

Have been to this hotel twice and will be going back for our little winter sunshine early next year. Rooms are spacious and clean. Staff are really courteous and friendly. We always find food we like at the buffet restaurants and there are also speciality restaurants to try too. Not sure if we would like it if there were lots of kids around, when we go, there's very few......

This is a nice hotel with some very nice touches. The common areas are good there is a lovely coffee shop and the main bar on the 6th floor is outstanding. However it's a bit off a rip off frankly. There are 5 pools and one place without going up 6 floors to get a drink. The queues are often 20 deep and they serve beer in a minuscule less than half pint plastic cup. During the meals you have to get a waiter to serve you a drink and everyone's battling to get their attention. The place is crying out for some self serve beverage points and there are none. It reeks off a place trying to heighten profits by limiting the provisions you have already paid for. Another negative is the double rooms. If you are a family you MUST get a TWIN room not a double. Our documentation said twin. They put us in a double room with a double bed and a pull down sofa bed. The room was taken up 80 perecent by bedding it was unliveable. After 2 days we finally got moved to wait we paid for and it's a major difference in space between twin and double. However in both cases the rooms decor and bedding etc is very nice. If they can pull their socks up they on the stuff mentioned it's worth it if not don't bother.

Very nice clean ,nice staff ,lots of food to choose from swimming pools lots to choose from including A very large salt water . Lots of good entertainment around the pool or of an evening rooms very clean and well equipped

Excellent room/suite with fabulous sea views. Location 30 minute walk to Playa Blanca centre or 5 mins in a taxi. Very good Amenities with a choice of 5 or so pools. Great choice of restaurants and entertainment every evening in a choice of venues. Have already booked for October 2017.

The good bits - The hotel itself is very clean and well presented. The reception is very grand and smart with welcome drinks in the corner and lots of seats. The rooms are lovely and the balconies allow for seating and drying towels etc. The sea view rooms are really pleasant. There's a good choice of pools with the biggest one being salt water and the smaller 2 fresh water. The ship in the salt water pool is a really nice touch and occasionally there are sunbeds up there for extra shade. Food wise the main restraint is nice, the food varies on a daily basis. Every party gets to visit the other 3 resturaunts- Chinese, Italian and American. Unfortunately the American wasn't all that pleasant but the other two were amazing! Book early to disappoint. All resturaunts were also able to cater for a party of 8 which was brilliant. During the day the animation team would organise activities which were so much fun for everyone (We had ages ranging from 12 - 50). They were so enthusiastic which was brilliant. Not so good - unfortunately when we arrived it took over 3 hours to get our rooms and some of us got rooms before the others. This was really frustrating as in theory we should have had the majority of the afternoon to explore and chill. At this point no one was particularly helpful in giving us an idea of how long we would have to wait. The entire hotel is run on a tab system whereby you don't pay cash for anything. For a party of 8 this made it difficult as we were HB and needed to buy drinks. The bill at the end can also creep up on you! In order to get a sun linger for the day by the main pools you'll have to get up early to avoid disappointment! Overall we had a fantastic holiday regardless of the rocky start however this hotel is definitely 4 star quality with some 5 star extras if you're willing to pay more.

We are 2 couples,both celebrating our 40th anniversary this year & we decided to treat ourselves to a 2 week holiday together to celebrate. After considering our options we decided that the H10 Rubicon Palace would be ideal based on the description of the place on both the Hotel & First Choice websites. So we fixed our convenient dates, flights etc & booked the holiday & paid our deposit. That was in November. We didn't think it was cheap but it was to be a special holiday after all. We paid the balance in the middle of January. We were travelling on 16th April. All 4 of us were looking forward to having a great time together having been to Playa Blanca a few times before but not to this hotel. As many people do, we started looking at reviews on Trip Advisor. We noticed that people were mentioning that refurbishment work had started, but most were saying it wasn't spoiling their enjoyment. We kept looking for a few weeks but were not overly concerned. Just 3 weeks before we travelled we received an e mail telling us that the work was taking place. Surely, bearing in mind we booked in November, are First Choice really telling us they didn't know what was to happen at that time or at the very least in January when we paid the balance? The holiday was booked in our friends name. He phoned First Choice to ask what our alternatives were. The 4 of us got together to discuss what to do. We decided that the alternative options were not acceptable, bearing in mind things like work commitments, booking of respite care for elderly relatives & travel arrangements. So rather than ask for our money back we decided to carry on with the holiday. After all, most of the reviews were saying the work hadn't spoilt their fun. We agreed that we wouldn't go looking for things to complain about. We are not professional complainers anyway. When the big day arrived our travel arrangements worked as they should & we arrived at the hotel early afternoon. We were tired so we accepted our first impressions would be better after we'd rested. When we arrived we had to queue at a temporary reception desk. It was busy but it took almost an hour to get checked in. Then we were taken & shown to our rooms. As we had requested, we were allocated rooms next to each other. 3110 & 3111. Our first impression on entering was that the room was nothing like those in the pictures on the website. Both rooms had a connecting door [locked] which led to adjacent rooms for when there were larger families. This, as we were to discover later, was not ideal as the walls were paper thin & we could hear all of the noise of a young Spanish family next door. Especially when their friends from nearby room came to visit. Thankfully, they calmed down after a few days. Our rooms were next door to each other, but the balconies were separated by a 2 meter high wall so we couldn't converse over he balcony. We both had a sea view, the problem was that to see it, you needed to be standing up. There were 2 chairs & a table but if you sat there was no view! The small wall in the front had barriers above which blocked line of sight. Also this small wall should have had flowers or similar for show. Ours had weeds together with cigarette ends & burnt matches. They remained there for the whole 2 weeks of our stay. Indeed we don't think our balcony was swept in that time either. The facilities in the room were adequate although we are tea drinkers but we were always topped up with coffee. That meant we always had to grab a few tea bags from the dining room. Also the toiletries were not replaced when used. It took until the 9th day of our stay to have our bed linen changed & that was only after we asked at reception.We then had it changed again the next day. Although we didn't see them all, we had any number of housemaids, all working to different standards. Another problem we had with our room was the key cards. On 4 seperate occasions we could not gain access which meant a trek across to reception where they recharged the cards. 2 of the times were past 11pm when we wanted to get to bed. On the 4th time, it was late afternoon on what happened to be our anniversary. We couldn't get in the room so we had to go back to reception, where we had virtually just come from. The lad at the desk said it wasn't the card at fault it must be the lock. He said he'd send the maintenance engineer to the room & we should meet him there. He assured me that he'd be there by the time we walked back. We arrived back, no engineer. We waited & waited. Meanwhile I needed to use the toilet so had to walk halfway back to use the public one. I came back & we still waited. We had intended having a nap before getting ready for the evening. After nearly an hour I decided to go back to reception. Downstairs, upstairs, walking hoping the lift would be available when I got there. When I got there I spoke to another young girl, I'd had enough by this point & I made my displeasure obvious to her. She went behind to find what I took to be a senior receptionist. I then had to explain my problem all over again. She spoke to someone on her radio, then took the keycard from me & replaced it with another one saying " that will work now". To my question " why couldn't you do that in the first place?" She replied " I don't know" & shrugged her shoulders. She did arrange a lift back for me on a luggage train but that could only get me halfway. For the 2nd weekof our stay the keycard worked every time. At our end of the complex there was a small pool, mainly for children. There were ample sun beds, although all close together. We used these a few times, we are not really swimmers. As we lay reading or dozing there was regular movement of vehicles along the pathway next to the sunbeds. These were luggage trains, Housekeeping equipment & contractors vans. Considering guests were around, a good many of these were touring around the footway a lot faster than they should be with little regard to safety. The pool area was not checked regularly for cleanliness. For all of our 2nd week dirty towels were discarded on beds & around the surrounding area. Also empty glasses were left for all of that week. That was after I twice told reception about it. A few days before we left there was a burst pipe of some description [sewage??] which was running all around one end of that pool. The smell was not pleasant & lingered for days. Whilst we were there the main dining room was closed for refurbishment. One choice was to use the "Tahiba??" on the lower floor. That was an obstacle course which after a couple of goes we avoided. Chaotic is another word for it. We mainly used the temporary restaurant in the conference room. That was quieter & you didn't have to queue to get a seat although there were a lot of broken chairs to avoid. We were usually one of the first to breakfast each morning. Every morning was different. Sometimes no tea bags, or no cups, or no hot water, & or toaster not on or at the wrong setting. Usually no warmed plates, the staff were oblivious to the fact that my friend & I filled the plate warmer up for them 3 or 4 times. For the english breakfast you needed a warmed plate or you had cold food. Most of the food, dinner too was lukewarm. Dinner in the evenings was a similar story. No spare cutlery [ unless you raided other tables], no glasses for the wine. No warmed plates again. Most of the food, although edible, didn't look great. I ended up having meat & chips most days as I new it was hot. After 2 weeks we were glad to get home to a decent dinner. We were allowed 3 visits to the a la carte restaurants. When we checked in the receptionist told us it was 3 per week but that turned out not to be so. In order we tried Asian, steakhouse & Italian. We think they were in competition with each other as to who could seat you, take the order & serve you 3 courses in as quick as possible. Asian won, 27 minutes. The food was very bland. Steakhouse was about 35 minutes. Steak quite good but spoilt by the rush. Italian was not so rushed but one of our group ended up with a pizza uncooked in the middle which ruined that meal. We did manage to get another booking at the steakhouse for our wedding anniversary. We ended up with a late sitting & were rushed through. Waitresses clearing the table as others were still eating. When that was pointed out they didn't want to come near us anymore. Before we arrived we had thought that we might be tempted to try the a la carte a bit more. But to pay extra for that? No thanks. None of the restaurants were places where the ladies could enjoy dressing up for the evening. The steakhouse is used as the pool bar during the day. It was ok but after a few days it was the same food over & over. We called it MacDonalds. Not for us. The coffee bar was pleasant enough but the outlook was over rooms being refurbished with broken WCs & sinks piled up outside. Not a good place to sit. The sports bar was ok but it wasn't open when there was any major sport on. Only open evenings after premier footie finished. Closed when F1 Grand Prix was on. It was open with hardly anybody in for Real Madrid & Barcelona! The only place we felt was anything like we thought we were paying for was the piano bar. You could normally sit & have a quiet drink during the afternoon away from the noisier guests. The evenings here were quite good but when the downstairs entertainment wasn't popular it became too busy. Ok if you could find a seat. But even the piano bar peace was ruined when they started to work on the reception floor at the end of our first week. Noise, drilling, dust flying everywhere including the tables in the bar. All of those reviewers from that time that said the building work didn't interfere with their fun couldn't have been there between 16th & 30th April. Where are all of those reviews now??? There were workman throughout the whole complex. Refurbishing rooms with ll the associated dust & rubble being moved. Inside the main building work was going on on all 3 floors. Floors, stairs, walls were all being worked on. At many times only 1 of 4 lifts were in order. Not good for oldies like us or families with push chairs etc. We arrived determined to keep an open mind, to try to turn a blind eye to building work but we found it impossible. How anybody managed to stay in the rooms that were over to the left side of the front of the hotel. It was horrible there. This holiday was not booked in my name & First Choice make it clear that they will not talk to anyone other than the lead name on the booking. My friend has been involved in correspondence with them. It appears that they do not accept that our special holiday was nowhere near what we were led to believe we were going to get. Apparently they have been offering minimal compensation but we think we should be entitled to more. Most of our joint complaints were relayed to the First Choice rep & the Hotel's own customer relations staff. I have delayed writing this review because of the ongoing claims from our friend but I am still, even after 4 months, very angry about the way have been rebuffed. All we wanted & paid for, was a nice 2 week holiday in joint celebration of our anniversaries. What we had was just about the worst holiday of our lives. We are not thinking of returning to the hotel to check the progress of the refurbishment.

Urb. Montaña Roja Yaiza Lanzarote

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Aqualava Waterpark, H10 Rubicón Palace is within 2 miles (3 km) of Pechiguera Lighthouse. This 593-room, 5-star hotel has 6 outdoor pools along with a full-service spa and 5 restaurants. It's on the boardwalk and also close to Roja Mountain and Nuestra Senora del Carmen Square.


Dining

Free buffet breakfast is offered each morning. There are multiple options for onsite dining with 5 restaurants, including Janubio, which specializes in international cuisine. Get a pick-me-up at the coffee shop/café.


Rooms

The 593 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, sofa beds, and minibars. Guests can expect 32-inch LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers, free toiletries, and bidets. Safes, phones, and desks are also available.


Property features

Guests of H10 Rubicón Palace have access to a full-service spa, 6 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.

Room options

Twin Room, Sea View

Twin 2 | Sleeps 4

Junior Suite

Twin 2 | Sleeps 4

Superior Double Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 94 reviews