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H10 Rubicón Palace

5.0 out of 5.0

Recent guest reviews

Nice complex but needs AirCon as too hot in rooms. Beware of mosquitos as we are covered in bites. Plenty of restaurants but not able to book as full but none looked full. Staff good. Mosquitos real problem.

Although advertised as family hotel, we were told to take our child out of the restaurant if he made a noise, several other children were making the same noise but we were singled out. We discussed how we felt about being singled out with guest relation staff-Setefano, who basically wanted to brush this away- along with 'his boss'. The only difference was race-is this the best guest relation can offer? NOT GOOD ENOUGH!!!!

Just returned from yet another fantastic holiday at the H10 Rubicon Palace. I just luv this hotel. Food is great and varied with plenty of eateries to choose from. Bars, of which there is a choice, all great with entertainment from musicians, to variety, sports tv and music videos. animation team are fab with lots of activities. All staff in the resort are very helpful and friendly which is great for a single traveller. One wee niggle it took a bit longer for my room to be ready however I did get upgraded to privilege again 😊. Nice touches with free gifts, a chocolate bunny at Easter and a complimentary box of chocolates too! Definitely be back. Thank you for a great holiday 😎💕

Stayed for week from 24th March, we had the privilege option, privilege check in was average. Not offered a drink on arrival, slippers and gowns not in room and a couple light bulbs in room out. Safe was locked. All reported but not remedied, the safe was opened next day. There are currently remedial works underway below our block, although, they seem to be considerate and we were not affected by this, and Jet2 had forewarned us. Hotel staff are the best, the lobby bar and el volcan superb, they really look after you, quality of drinks and food was also top draw. House keeping was high standard and the hotel in general is very clean, I struggle to understand why guest can't place their rubbish in bins, there are plenty of them. The hotel put on a dinner show, was not expecting much but we both enjoyed, book early it's Monday and Friday. On the whole we had a great week just need to sort out Privilege reception. Not sure if we would go for this option next time but maybe the standard AI. Yes I would recommend a stay here.

We had to stay here having been sent by our airline due to flight delays. They were delighted to tell us it was a 5 Star hotel but I have to say it was disappointing. We requested an accessible room as my wife is disabled but found that there was a stepover to get onto the balcony, The bathroom was not accessible, in fairness there was a grab rail to the toilet but only a handle in the shower which had no seat we had to use one of the balcony resit chairs to utilise the shower and the room was so cluttered with furniture that using a wheelchair was almost impossible. If we'd had to stay more than the one night here I would have been requesting a different hotel. Their reception said it WAS accessible - maybe they should try using a wheelchair in the room. The hotel is very nice - they just don't seem to have any idea about what accessible means. I wouldn't recommend this to anyone who is disabled or travelling with a disabled member of their party.

Just returned from a lovely week at this hotel and I can't understand the bad reviews. The hotel exceeded my expectations. We travelled as a group of eight (6 adults / 2 children aged 7 and 2) on an all inclusive package. We stayed in block E/F which was close to the main building and children's pool area. Our room (3029) was newly renovated and had a lovely balcony with partial sea view and a huge comfy bed. You can also get BBC1, ITV and C4 tv channels and the wifi coverage was good. The food was great with plenty of choice. Yes the restaurant was hectic at peak times but you can avoid this going early or late. All the staff were friendly and work very hard but one suggestion would be that more staff are required in the restaurant. The food in the pool bar was great for lunch and snacks during the day. The all inclusive package includes premium drinks, spirits and cocktails which is great value and Mikes Coffee Shop is a must for smoothies and cake! Despite being full the hotel never felt this way as there are so many places you can go. The evening entertainment was better than expected too with something for all ages on the different floors of the hotel. We also visited the spa for a massage which was very nice. Not a lot to do in Playa Blanca itself but it is a nice 40 minute walk to get there. We went to the aqua park one morning which was good fun. It has 5 slides, a lazy river, wave pool and area for toddlers. Its only a mile or so from the hotel. We also did the volcano trip which was well worth a visit. Go early though - we got straight in and parked at 10am but when we left at 1130 the queue of cars waiting to get in was at least half a mile long. The weather was between 20 - 25 degrees (but felt hotter) and was perfect for sunbathing. The wind does get annoying at times though and it was nippy in the evenings. We spent a lot of time in the hotel (which is unusual for us as we like to get out and about) which I think is testament to how nice it is. I would definitely recommend.

The Rubicon Palace is a beautiful hotel and under normal circumstances we would have given it 5 stars. However, the attitude of the H10 management to the comfort, health and safety of guests during the current period of refurbishment has reduced this assessment. We agree with the many other reviews which have praised the comfort of the rooms, the beautiful landscaping of the grounds and the very high standard of food. The spa is also very good, offering a range of treatments and a thalasso centre. Unfortunately, our stay was affected by the work described as refurbishment but actually major construction work. On arrival in the evening, we were directed by the reception staff to our room (5065) down a covered walkway which had an unlit and dangerous section. The floor tiles were slippery with water and plaster sludge, littered with building materials, including doors propped up against the walls and there were cables running across the floor. Our large, elegant and comfortable room had obviously just been refurbished and had a beautiful view. It seemed to be sufficiently far from the construction area so we accepted it. We reported our safety concerns to reception staff before dinner and we were told that the dangerous stretch of walkway would be roped off. The receptionist gave us directions for a longer route back to the room. In daylight the following morning, we realised that we were directly above a noisy building site where paths and steps were being created through the slope of a flower bed. Large rocks were being broken, scooped into a lorry and tipped into position. A cement mixer was working continuously, building materials were being moved and workmen were shouting. The alternative route was past a room that was being completely reconfigured. We saw a workman standing on an unstable trestle using a heavy-duty jackhammer to cut into breeze blocks, generating large chippings and dust. The workman was not wearing any safety protection at all (no helmet, goggles, ear defenders, mask or strengthened footwear). It was very noisy and dusty in the walkway. The outside path was blocked with a van and a skip so we had to walk over a flower bed to get past. Again, we reported this to reception but were told that this phase would be over very soon. With the wisdom of hindsight, we should have asked to be moved at that point but we were very trusting and decided to stay in our room, mainly because it was so lovely. The hotel complex was large enough to be able to get completely away from the building area during the day and we were going out often so we thought we would stay in that room. Unfortunately, on a particularly windy day we wanted to sit on our sheltered balcony in the afternoon but it was impossible due to the noise and dust. We then asked to be moved to a quieter room. To give full credit to the reception staff, they agreed to move us straight away and the porter transferred our luggage while we were out. We subsequently found out that several other people also asked to move that day and they too had been moved promptly without any objection. This indicates that the management were expecting such requests and had a contingency plan to deal with them. If there were empty rooms available, why weren’t they allocated on arrival? The room (3101) we were moved to was inferior to our original room as it had a much smaller balcony next to an open walkway and overlooking a car park and dustbins. At no time were we given an apology or offered anything as compensation for our inconveneience. The H10 hotel group prides itself on quality. It has a promotion channel on the TV and a glossy brochure in the room featuring all the beautiful hotels in different locations. It works with major tour companies. Why was the decision taken by management to keep using Block A during such major building works when they knew how disruptive they would be? Although it would have added to the cost of this extensive refurbishment project, Block A should not have been allocated to guests during this period. Several British tour company reps had previously reported customer dissatisfaction to the hotel management but they were powerless to influence the room allocation process. The discussions had apparently been passed much further up the management chain in order to prevent further complaints. The situation should not have been allowed to escalate in that way. This experience has damaged the reputation of the H10 group in the eyes of the guests who have been inconvenienced in this way.

We visited the Rubicon last year and decided on a return visit. We have stayed in quite a few of the hotels in the H10 group and are members of the H10 loyalty scheme being grand class members. The hotel's reception was being renovated last year so it was nice to see the finished result which is lovely. We weren't offered any drinks on arrival however. My wife & I stayed for one week AI. The room we were allocated this year was a refurbished room but was in the middle of a building site so was somewhat disappointing as we had a great room with a view of lighthouse last year. We did go back to reception but were told all the drilling and such was now mostly done so the noise should be minimum - not true!! It was very noisy but we went out most days so didn't impact too much but we did miss sitting on the balcony in the afternoons as it was just too dusty & noisy. We had an evening meal in the Italian and American restaurants and the food and service in them both was brilliant. We were also invited to have a meal in the privilege restaurant (being grand class H10 members) & this meal was fantastic and service brilliant. All in all we had a great holiday and would return to this hotel.

love this place the hotel and rooms are lovely. the food in main restaurant is always very good .the 3 restaurants are fabulous the entertainment is very good with a choice of the main entertainment area or the piano bar the oh dinner night was great all staff pleasant and helpful could not fault any thing loved every minute

Reception staff very friendly and efficient, Room numbers, where we were located in the grounds, were not in sequence (eg 3114 was not next to 3113) Restaurant staff and Bar Staff were very efficient friendly and professional. Room was excellent with a large balcony/terrace with sea views and on good days you could see across to Feurteventura. One of the many pools was nearby. Plenty of sun beds on the site, but no real expanse of beach nearby. A short walk to the Piano Bar (3 flights of stairs), the restaurant (ground floor). The site has a few sets of steps and wooden bridges together with ramps for pedestrian routes through the site. This hotel is right next to the promenade to take a good walk to Playa Blanca (some gradients en route). Great views from the Piano Bar terrace. Good selection of food in the main restaurant. Overall a good quality hotel.

Urb. Montaña Roja Yaiza Lanzarote

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Aqualava Waterpark is within a mile (2 km) of H10 Rubicón Palace, and other popular sites like Pechiguera Lighthouse are within a couple of miles (3 km). This 593-room, 5-star hotel has 6 outdoor pools along with a full-service spa and 5 restaurants. On the boardwalk, it's also near Roja Mountain and Dorada Beach.


Dining

Free buffet breakfast is offered each morning. There are multiple options for onsite dining with 5 restaurants, including Janubio, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 593 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, minibars, and safes. Guests can expect 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones and desks are also standard.


Property features

Guests of H10 Rubicón Palace have access to a full-service spa, 6 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 1084 reviews