There are plenty of buildings, but we were put at a building not anywhere near the pool. So far we couldn't walk, we had to drive. Also, our couch bed was horrible, my kids couldn't sleep because it was so hard.
The location is great, and the view is fantastic. However, the heater in our room never worked for our entire 4-day's stay. The engineer had came three times after we had called multiple times, and the problem never got fixed. The temperature was mostly below 32 degree during our stay, and we were frozen in our room. The space heater they gave us smell so badly that we had to turn it off. By the end of our stay, both my wife and I got a cold (fortunately the kids did not). Moreover, the shower water was not very warm for half of time, and the draining problem in the shower was never fixed neither. They were trying to sell us a timeshare for the VIP Preview program, and after all these problems, we decided not to go to their presentation. Now they threatened to charge us $30 for not going to the presentation. Not sure this is the right way treat your potential long-term guest. Overall, the facility is quite old, so it has a number of maintenance issues (e.g., our friend's room was too hot and they had to open their window, and some guests got stuck in the elevator). It was an extremely disappointing hotel.
Great location & beautiful view. A little dated on the window blinds as they would not function properly. Also did not like having to pay a "resort fee" plus extra other fees. We didn't even utilize any of the resort amenities. Other than that it was a nice stay.
I really enjoy the vacation in the Ridge Tahoe. They have hot tub and indoor swimming pool. At night, we spent our time over there, especially my kids.
The room we were assigned looked straight as a chain link fence and garage. Although at first they said they could not change rooms, they did move us to the top floor which had a nice view that we appreciated. We had some trouble with the air beds, which they attentively tried to address. The location gets you away from the bustle of S. Lake Tahoe and ski access is convenient with on demand shuttle service for the short ride to the lift.
Very nice room, wasn’t nice that allegedly a kid pulled a fire alarm and our building was evacuated and we had to stand outside until it was investigated. Other than that we enjoyed our stay and would definitely stay again.
Exvellent facilities. Truly treated like royalty. Close to Heavenly Valley Stagecoach Lift, buses that transport you into Stateline/South Shore. Tons of activities for the whole family...
Smoking where not allowed. The smell was terrible. Also,marijuana smoke permeating thoughout the hallways and rooms.
Beautuful views and well designed. But, it was pretty warm in our room when we arrived. Room was nice and the staff was great but not sure how a resort that nice doesn't have air conditioning. Would stay again though.
I have been coming to The Ridge for more than 30 years but this last time was my worst stay ever. They put us in the Terrace building which I had never stayed in before but it's my least favorite of the buildings I have stayed in. One of the things I look forward to the most at The Ridge is the view. This time, we had a view of the parking lot. Hugely disappointing considering one of the main selling points of this place is the view. The Jacuzzi inside this building was drained so we walked to another one across the street at The Plaza building, which was also closed. Worst of all, they put us next to a wedding group who were having a huge party until 2 AM. This was our first trip with our baby and we had some difficulty getting her to sleep. She finally went down around 10 PM and it was about that time when the party started next door. Screaming, cheering, music, people singing, etc. I walked up the hill to reception and notified them of the noise. A security officer was sent out but he only shouted at them through the window to shut it down. They closed the curtains and lowered the music until the guard left and then resumed the party. I called security again and this time they sent a guy to the room who threatened to throw them our if they don't keep quiet. After this it was still another 30 minutes for it to be quiet, which was now around 2 AM. I did not get any sleep. This experience makes me not want to come here anymore. It was awful and we couldn't wait to go home.
Great experience . Nice hotel with beautiful view.
If you love the outdoors and activities, this is the place. Lots to do at the resort, indoor tennis, racket ball, pool, lots of jacuzzi time. We took our mountain bikes and biked from the resort to town on a beautiful dirt trail, then took the local bus back to the resort for free, (free for Ridge clients). Loved the one bedroom suite, spacious and well furnished. Would love to go there again.
Nice resort, close to Lake Tahoe. Nice gift shop. Did not explore the gym & other facilities.
The views from this hotel are wonderful at 8500 ft. elevation! Our room was located in The Cascades Building which didn't offer the best views, however we were there for only 1 night. The rooms are very large, clean and include a sofa, small table, small kitchenette and a huge bathroom with jetted tub, double vanities and separate step-in shower A week's stay there wouldn't be a problem. The biggest disappointment was the lounge area which didn't offer any awe-inspiring views and seemed to be an after-thought.
Was very pleased with the rooms and amenities that the hotel had. Will definately be coming back!!
When we checked in we discovered that the rooms did not have air conditioning and only open windows and a fan to help cool you down. Since the area was having a heat wave to made it hard to get comfortable. In addition to that the beds were hard and not comfortable. You also have to pay for internet access.
I love the hotel because has a lot activities to do , I would like to go in samer time
Located 2.4 mi (3.9 km) from Heavenly Valley, Holiday Inn Club Vacations Tahoe Ridge Resort is within a 15-minute drive of Heavenly Gondola. This 302-room, 3-star hotel welcomes business and leisure travelers with 2 outdoor pools, ski-in/ski-out access, and a full-service spa.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.
All 302 rooms provide microwaves, coffee makers, and free weekday newspapers. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ceiling fans, and safes.
Holiday Inn Club Vacations Tahoe Ridge Resort features ski-in/ski-out access, a full-service spa, and 2 outdoor pools. There's free parking and a free ski shuttle. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Other amenities at this ski hotel include an indoor pool, a fitness center, and 3 spa tubs.
There are plenty of buildings, but we were put at a building not anywhere near the pool. So far we couldn't walk, we had to drive. Also, our couch bed was horrible, my kids couldn't sleep because it was so hard.
The location is great, and the view is fantastic. However, the heater in our room never worked for our entire 4-day's stay. The engineer had came three times after we had called multiple times, and the problem never got fixed. The temperature was mostly below 32 degree during our stay, and we were frozen in our room. The space heater they gave us smell so badly that we had to turn it off. By the end of our stay, both my wife and I got a cold (fortunately the kids did not). Moreover, the shower water was not very warm for half of time, and the draining problem in the shower was never fixed neither. They were trying to sell us a timeshare for the VIP Preview program, and after all these problems, we decided not to go to their presentation. Now they threatened to charge us $30 for not going to the presentation. Not sure this is the right way treat your potential long-term guest. Overall, the facility is quite old, so it has a number of maintenance issues (e.g., our friend's room was too hot and they had to open their window, and some guests got stuck in the elevator). It was an extremely disappointing hotel.
Great location & beautiful view. A little dated on the window blinds as they would not function properly. Also did not like having to pay a "resort fee" plus extra other fees. We didn't even utilize any of the resort amenities. Other than that it was a nice stay.
Thank you for your review. We apologize for any miscommunication, and are glad you enjoyed your visit overall.
Thanks for your review. We are glad you enjoyed your stay with us.
I really enjoy the vacation in the Ridge Tahoe. They have hot tub and indoor swimming pool. At night, we spent our time over there, especially my kids.
Thank you for your review! We're glad you enjoyed your stay with us, and to learn you and your family were able to take advantage of our amenities. We hope you will return again soon.
The room we were assigned looked straight as a chain link fence and garage. Although at first they said they could not change rooms, they did move us to the top floor which had a nice view that we appreciated. We had some trouble with the air beds, which they attentively tried to address. The location gets you away from the bustle of S. Lake Tahoe and ski access is convenient with on demand shuttle service for the short ride to the lift.
Thanks for your comment, Michael. We are glad we were able to switch your accommodations, and to hear you enjoyed our location and service. We hope you enjoyed your stay with us overall. Thank you again for your review.
Thank you for your review. We apologize if your stay did not meet your expectations.
Very nice room, wasn’t nice that allegedly a kid pulled a fire alarm and our building was evacuated and we had to stand outside until it was investigated. Other than that we enjoyed our stay and would definitely stay again.
Thank you for your review, and we are glad to learn you enjoyed your accommodations. Fire alarms are always taken seriously — we are sorry your stay was disrupted by a prank. We're happy you enjoyed your stay overall, and we hope you will return in the future.
Exvellent facilities. Truly treated like royalty. Close to Heavenly Valley Stagecoach Lift, buses that transport you into Stateline/South Shore. Tons of activities for the whole family...
Thank you for your review, John! We are so glad you enjoyed your stay, and were able to take advantage of our shuttle service and resort activities.
Thank you for your review. We apologize that your recent visit did not meet your expectations. Feedback such as yours is always appreciated and taken seriously. I have shared your comments with our Maintenance team, and am sincerely sorry we were not better able to resolve these issues while you were here. Thank you for taking the time to share your comments, and if you would like a more specific conversation to discuss your concerns, please contact us directly.