Good morning I was looking at the hotel reviews on hotel adviser apparently im not the only only one that has had problems with your hotel to be fair my other room was great!!! I do not know what is going on?
“Not Recommended.”
Jun 18, 2011 2ManySuitcases
I would advise against staying here after my two nights. Here's why: 1) The hotel is on the property of an entirely separate resort called Grand Geneva Lodge. Therefore to check in, you actually go to the Grand Geneva Lodge and visit their registration desk- this is about a quarter mile away by car. 2) While the Grand Geneva Lodge looks very nice, the Holiday Inn on the property is dirty - The room was dirty (cigarette on floor, sink stained, etc.) and the common areas were worse. 3) The room was run down - the mattress needed to go, TV was the old tube kind with a remote that needed batteries. 4) I called "registration" after I returned to my room for the second night and discovered housekeeping had not been there - was told by "registration" that you don't get housekeeping for the second night unless you pay $12.50 and request it 24 hours in advance! 5) I had to have a zero balance receipt to get reimbursement - when I went to "registration" the young lady told me that she can't give me a receipt because I paid Holiday Inn - I told her I paid Holiday Inn online and I needed a receipt showing no new charges and she told me she was not Holiday Inn and that they just gave me my key.
I travel a lot. Too much probably. I have to, but I don't need this kind of experience.
“Not as pictured!”
Jan 29, 2011 michmich13
Arrived at 11 and couldn't check in until4:00 pm. When I walked into my room it opened right into the bedroom. There was a beautiful view from the bedroom of the elevator shaft not of the golf course as pictured. When I got to the living room there was no fireplace as described when I booked my room. When I called the front desk they said they couldnt do anything for me since I booked through RCI. Was thinking of having a wedding reception here but probably won't come back. Thanks Dawn.
“not great, not bad.”
Aug 8, 2010 ncsc12
nice location, pool; good food; easy check-in & out.
but, walls are thin - you can hear almost everything in the hallways & in adjacent rooms.
also, I went to take a shower and grabbed a wash cloth that had dark stains on it (don't care if it was 'clean,' it looked gross).
also, was so excited to see the tub had jets. turned it on and once it got going, a clump of hair and various other types of hairs (yeah, those) came shooting out of the jets.
and then we were so grossed out that we immediately drained the tub but that took entirely too long, I'm guessing b/c the drain has not been manually cleaned of hair,debris, grimes...maybe ever?
This resort lacked everything. The staff had to move me 1times. Our problems were:
Dirty and old sofas
Dirty floors
Dirty kitchen
Please Beware
Not just for your health but your safety
Thank you or letting us know you had a great experience with us at the Lake Geneva Resort. We’re thrilled to see this rating and hope you’ll be back to see us again soon!